Elite Group Avaliações 

Elite contacted us in July 2023 to say they were ceasing to provide the old telephone service and they would transfer us onto a new service. We were provided with quotes and we agreed to transfer. About a week later Elite rang to tell us they could not provide a service after all because our company was too small - we have 3 members of staff. They suggested we find alternative supplier. We did this and rang them again- just to double check, that we needed to find an alternative supplier. This was confirmed and we took out a new contract with the new supplier. Then we tried to port our numbers to the new supplier. After 8 months of stalling, it was finally done in April. During this 8 month wait, we have been paying our new supplier, BUT Elite have continued to charge us £250 a month as well, even though we haven't used their services they no longer wanted our business.

Elite Group are the worst company we have ever had the misfortune to deal with. After receiving clear written instructions to do a simple change to our landline telephone service they actually CEASED it all instead. They admitted total liability for the error by email but gave us little help restoring it, this taking over five days. Our estimated loss of business due to this error was over £5000 but they just referred us to their 'Terms and Conditions' that effectively seem to absolve them of any liability for consequential loss, even if caused by their errors or omissions! We have been in dispute with them for years over this, and almost every time we called our assigned 'case handler' it was a different person. I suspect staff do not stay there long!

Spoke to Elite Group to help set up a new Business Mobile plan. They provided great a customer service and got everything up and running with no issues!

We have been with Elite since August 2023, and they have always provided outstanding service. Recently, we needed a few Sims activated with a quick turnaround, which Elite was efficient in. They communicated with us through the whole process and were able to hit our target date. Thanks again!

Really great customer service coupled with excellent knowledge of their products.

Ben has been excellent in providing customer service he is very consistent in every dealings I have had with him throughout.
I am particularly impressed by the commitment to customer satisfaction, very proactive in resolving any issues that arose demonstrating a genuine dedication to ensuring a positive experience for his clients.

Working with the team at Elite was a collaborative dream. They were friendly and easy to work with, we worked as one team to achieve our goals.
Most importantly they were knowledgeable and supported us with getting their product, up and running for our teams and customers in the best way possible.
Lydelle (PMO Manager), kept both sides on track to ensure tasks and the overall project was delivered within the time frames set.
I look forward to working with them again in the near future on the our next bigger and better project.

Elite made our switch from an old on-prem phone system to a cloud based system very straightforward. They proved to be very knowledgeable and helpful throughout the project, from the initial phone system design and options, through to delivery and switchover. I would recommend this company without hesitation!

Quick responses and friendly knowledgeable staff

I have been working with Elite for the past 10+ years. I find them, very responsive, very professional and passionate about service. My calls, tickets, emails are always responded to very quickly and resolutions follow as soon as possible. Should there be any ongoing issues, Elite communicate all steps on a regular basis. I would have no issues at all in recommending Elite

Super friendly team always on hand to help with any issues and questions. Everyone there is really friendly and helpful, a great company to work with!

Installed our new phone system with a minimum amount of of down time

I always find that any queries with Elite are dealt with quickly and efficiently. The Elite team is always happy to help.

Fantastic company, can't recommend highly enough

Several times I've called with a question and Elite have given me the solutions on the same call! The customer service is very helpful and friendly, going out of their way to help, even out of hours.

Elite Group are a brilliant company to deal with - friendly staff!

Great turn around and helpful.

Elite are so helpful when it comes to keeping our internet system up and running. Everything they have installed is very reliable, but on the odd occasion that something goes wrong they're very helpful, stay in constant communication, and go above and beyond to get things fixed quickly.

Danielle Doolan has been exceptional in regards to the whole sim swap-over process, she's very quick to action any requests or worries that I have and has made this process very reassuring!

Also, a big shoutout to Samuel Gray for looking after the company is always, at COOK we're always trying new things and new systems and Sam has been nothing but accommodating and efficient on his end!

Makes me very happy that I got the company to leave BT for Elite, their support wasn't even worth 10% of what you guys do for us at COOK :)

Our company has been relying on Elite for several years now. Over time, their customer service has consistently improved. Utilizing their postal services, we receive timely updates on our tickets, orders, and general customer service inquiries. The agents are quick to respond and ensure we stay informed.

Our dedicated account manager diligently addresses any significant issues that may arise. It’s worth noting that Elite collaborates with third parties, and their effectiveness often depends on the responsiveness of these external partners.