elitetradesales Avaliações 

58
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I have recently purchased a car from this showroom and I dealt with the manager Paul who was very helpful. There was no hard sale and he was very upfront and gave me all the facts that I needed to kno... Ver mais

Avaliado com 5 de um total de 5 estrelas

I was looking for a Jaguar I-pace and spotted their advert. I visited the showroom and was met by James, who was as helpful as good be. After some chat I put down a deposit on the condition a few item... Ver mais

Avaliado com 4 de um total de 5 estrelas

Bought car from cumbernauld depot Feb 2026 had issues with faulty fog light thomas said he would arrange repair never heard back for weeks Eventually got contacted by james who deals with repairs... Ver mais

Avaliado com 5 de um total de 5 estrelas

This would have been a far lower rating had James and Thomas not agreed to assist and out a faulty clutch right. I bought the car in their Glasgow showroom and there was a noise with the clutch, we... Ver mais

Detalhes da empresa


Informações de contato

  • Collingwood Buildings, 38 Collingwood Street, Ne11jf, Newcastle Upon Tyne, Reino Unido

  • elitetradesales.co.uk

4,7

Excelente

O TrustScore é 4.5 de um total de 5

58 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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4,7

Todas as avaliações

(58)

55 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great experience

I have recently purchased a car from this showroom and I dealt with the manager Paul who was very helpful. There was no hard sale and he was very upfront and gave me all the facts that I needed to know and he had lots of patience as I had a lot of questions. I would recommend this sale room to anyone looking for a good second hand car thank you Paul I appreciate your help and advice.

26 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic experience from start to…

Fantastic experience from start to finish. The service was second to none, staff were polite, respectful experience and knowledge shines through. Would recommend to anyone and will definitely buy from them again.

10 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Service, price and after sales excellent

I was looking for a Jaguar I-pace and spotted their advert. I visited the showroom and was met by James, who was as helpful as good be. After some chat I put down a deposit on the condition a few items were fixed before hand over, we agreed a timescale that was met and I duly collected the car. After driving it a few days I felt the steering was a little off, so rang and was delighted it would be taken in at my convenience to get fixed, plus the missing parcel shelf would be sorted as well. All in all a great deal and service.

17 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing customer service at car dealership

I recently went to elitetradesales for my first car. I was a little nervous as it was my first time making a purchase of this sorts, but Paul, the sales associate was absolutely wonderful. The dealership was extremely patient with me, answering all my questions and queries in a easy to understand and honest way. I found the entire process to be straightforward, and the dealership, very reliable. In the end, I could not go through with the purchase for unrelated reasons but would absolutely return in the future when I am ready again to purchase a motor. Highly recommend all around.

11 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Happy customer

Bought a car from there and was treated well. Free coffee and biscuits was a nice touch. Not pushy just friendly and informative. Unfortunately I did have an issue with the car after a few weeks but was sorted out but at my convenience and without grumble.

14 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Good review but it could have been better.

This would have been a far lower rating had James and Thomas not agreed to assist and out a faulty clutch right.
I bought the car in their Glasgow showroom and there was a noise with the clutch, we voiced our concern and was assured it was fine. We had it checked ourselves and literally after 3 months thw clutch was gone!
A big repair but we negotiated with James and after some to and fro they agreed to pay for the repairs, we went to an independent garage rather than try to take it back to Scotland as it wouldn’t survive the journey.
The guys were true to their word and paid for the repairs immediately, and for this I have given 5 stars. Thank you

13 de março de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Disappointed

Sold my daughter a car with worn break calipers which seized after 2 months. Refused to repair or pay for repair as per consumer rights act 2020. Also stated the rear springs had been replaced before we bought the car only for me to find out later they hadn't been changed. Please be wary buying a car here.

**Update** I have just seen James elaborate response to this review and must say, I dont think there was any need to get personal considering I have been polite throughout our interactions regarding this situation. We definitely have a different recollection of events but at no point was I disrespectful and I had hoped for the same courtesy.
There are many inaccuracies in the response, but I dont feel the need to highlight them here. I will take that up with trading standards.
I think the tone of the response validates my review to anyone reading it.

28 de março de 2026
Avaliação não solicitada
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Resposta da elitetradesales

This situation got to a point where unfortunately our clients father got totally lost , and there is no chance to keep him happy regardless of what kind of help we offer.
Car got road tested on march 24th where client was very pleased and wanted to go forward with purchase ,however stated her dad needs to make sure its all good and check it too .He did pop across on 27th to road test and was happy overall ,but said he heard tiny knock from the back of the car intermittently . We advised that car has just been through mot few days before covering literally 2 miles since ,so its unlikely that something needs attention but agreed to send the car to independent reputable workshop for inspection .They could not find any knocking or play in suspension neither on test drive nor checking on ramps .We decided to replace both shock absorbers (NOT SPRINGS) just to keep clients father happy and so we did (invoice available and handed to clients dad at time of collection) .Customers father road tested the car again on collection to find no knocking and completed the sale leaving our premises very happy ,even left a 5 star review after few weeks .
After nearly 3 months of worry free motoring our customer walked in saying shes had the car recovered by AA due to coolant issue .Took it to a garage of her choice and asked for a third party warranty details which we advised of strongly suggesting to get back to us with any updates or issue ,because even if something isn’t covered by warranty WE WILL STILL HELP OUT .Garage quickly found that little radiator hose has failed and replaced it at total cost of around £35 which client did not bother claiming for through warranty .
She came back to us with another bill of £500 that she got a quote for from the garage ,which suggested replacing front discs ,pads and a caliper .To that point in time she has never had any issues with the brakes covering well over 1000 miles since purchase .It was quite strange for the sudden need of full brake overhauling where nobody ever uncovered even little imperfections in this area .We said to client not to pay anything until we arrange for inspection of the car to confirm such work is actually required .Advised it will be same day within next few hours and if we find something that requires attention we will help out most likely without the need of spending any money. Client said shes happy with that ,however called again after 15 minutes saying not to bother inspecting the car at all because her dad told her to pay £500 and just replace whatever the garage quoted for .Just to confirm it was a caliper ,discs and pads on a mini cooper 2015 ,not any premium car just a mini cooper . We quickly called our parts supplier just to find out total price for all those parts delivered is £124 plus of course labour which is around 1hr . Total estimated cost of the job should have been around £200+ not £500 HOWEVER ONLY IF THE JOB WAS EVEN NECESSARY !
I shall say this clearly WE HAVE BEEN TOLD NOT TO BOTHER INSPECTING THE CAR .It did not look right with potential faults occurring out of a blue ,neither with costs of the job .We therefore called the garage the car was at and after suggesting we can order all these parts they quoted for ourselves ,they suddenly dropped the price by 50% down to £250 .We called the client back to say we managed to get her a 50% discount with her garage ,which she was very grateful for at the time .Job got done and we thought thats the end of the story, however customers dad messaged few days later asking why did they have to pay anything at all .Answer is quite simple ,just because he decided and pushed his daughter towards paying an extortion amount of money towards a replacement of parts nobody ever seen an issue with before .We have slashed her bill by half just trying to help and also got told not to check the car at all .We have done our absolute best to help our client in this matter and im sure she actually appreciates that unlike her father

Avaliado com 5 de um total de 5 estrelas

Great customer service and really…

Great customer service and really helpful before and after sale, car was as described. I was buying from distance and beforehand I've got video and got point it out all bad points on car, not many car dealers would do that, so thanks very much

2 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Highly Recommended

From Viewing the car, to being offered a test through to finalising a deal, there was no pressure from James the salesman at the Mollinsburn Branch.
I would recommend to anyone, any Issues were dealt with very quickly and with no fuss, altogether very Happy with our purchase and experience.

3 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Love my car and great price for the age and mileage ! Great car

Purchased my car from.these guys a few weeks ago and I love it. Great price for the age and low mileage.

The service I received from James and his employee was excellent , so professional and helpful.

I highly recomend you purchase your car from here as their is plenty of lovely ones to choose from and the prices are great !

Great company and I am extremely happy with my car.

Thank you so much guys !

27 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Best car dealers ever.

This is the second time I've bought a car from this dealership. Absolutely incredible experience. Whenever I want to change cars, they will be my first choice.

11 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Nicely treated

James was very helpful and couldn’t do enough for us. Gave us space to look around on our own. We were treated very nicely and answered any questions we asked. We would be very happy to recommend this garage.

30 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Nice relaxed Atmosphere with no pressure.

Though I ended up not purchasing the vehicle I went to see, James at the Mollinsburn branch could not have been more helpful. Let me take my time inspecting the car, pointed out the one small chip it had in the bumper and did not pressure us at all. Really nice relaxed atmosphere would not hesitate to buy from them if they have a car I want in the future.

13 de março de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Bought car from cumbernauld depot Feb…

Bought car from cumbernauld depot Feb 2026 had issues with faulty fog light thomas said he would arrange repair never heard back for weeks
Eventually got contacted by james who deals with repairs brilliant experience car booked in and repaired same day overall happy with car

1 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Car sales

Great, friendly customer service from start to finish. All cars in the forecourt well presented and competitively priced.

18 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Bought 1 car and was back a week later for my partner to get another. Good prices and nice guys.

I got a car after heading through to check out 2 cars then a week later my partner also got a car from there. Both car were nicely presented and decent prices. So far both running well. James and Thomas were both really friendly and everything sales side was smooth and easy. Would use again, just hopefully not for a few years yet.

22 de fevereiro de 2026
Avaliação não solicitada

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