Ellajunelondon Avaliações 7

Item took ages to arrive...and then when it did, material quality was nothing like the item photographed on website.
If I wish to return in (and why wouldn't I, it's terrible!), I have to send item to China. Which will cost me.

Lesson learned. Read reviews before buying stuff online. All reviews for this company are terrible.

Sadly the reviews below are absolutely true and I wish I had seen them before purchasing a top. The 'Easy Returns' claim is an absolute lie. I have been offered 15% of the cost and have not heard anything since. The item I received in the post is extremely poor quality and the sleeves are too long for anybody. Do not purchase anything from this company. This is not a London based company as they pretend - one of the messages I received was in Chinese.

Disgusted ! Do not order from these fake scamming people I never received my order. I sent quite a few emails asking where my order is and my reply was
Hi,

I’m so sorry for the delay. The last few weeks of last month have been very challenging for the company in terms of fulfilling orders due to a really high volume. But we’re excited to let you know that your order has been successfully shipped out from our warehouse. Due to the unusually high volume of orders, delivery times may be slightly impacted. Rest assured, we’re doing everything possible to get it to you sooner.

We are just awaiting our warehouse team to forward the tracking numbers. Rest assured that once the tracking numbers are available you will be notified via email.

Thank you for your patience and understanding. If you have any questions or need assistance, please don’t hesitate to reach out to us.

Best regards,
Suzy
Customer Support Associate

That was a week ago. I’ve reported it to my bank and I got my money back thankfully.

Ellajunelondon is to be avoided at all costs. The clothes are severely substandard and bear no resemblance to the site photos. When you try and return an item you are offered meagre partial refund (15/25/50% max) to save the hassle, cost of international shipping as it turns out their only warehouse is in China and risk of no refund at all should the item get lost in transit - despite initial claim that returns are free if an item is defective.

Be very careful when ordering from this company , it isn't what it seems. My blouse took about 10 days to arrive, (should have known then) item was a very poor fit and material cheap. Requested a refund and postage address to be told that the sizes were on their website, suggested that I give the top to a relative or friend and they would refund 15%, or I could exchange for a further cost of £8 . This came from China. I certainly will be careful when ordering online in the future. This item will go to charity waste of money lost £29.99

This is not a London based company, the photo shown online doesn’t exist. The item I received was in fact made and shipped from the Far East. It was NOTHING like what I ordered, as shown on online photo, as in material, shape or size. I was expected to pay myself to return (to China) even although it clearly wasn’t what I ordered. In fact return wasn’t an option because of cost and reliability of item getting there at all so refund probably wouldn’t happen, or if it did it would take a very long time but not confident it would happen. After numerous emails and going through my bank I did get a refund eventually but advise a bit of research into company's that are selling online.

Misleading “London” brand – poor quality and impossible returns. In no way is this a 'mother and daughter run boutique' .

I bought a jumpsuit from Ella & June London based on their website images and claims of “easy returns”. What I received was completely different – not a jumpsuit (separate top and trousers), very poor quality, and made from cheap polyester/lycra rather than the “breathable” material advertised. Honestly looked like medics scrubs.

When I tried to return it, I was told I must send it to China at my own cost. They also stated they are not responsible if the item is lost, delayed, or held in customs – meaning you could return it and still not get a refund.

They repeatedly offered partial refunds (15%, 25%, 50%) instead of accepting a proper return, which felt like an attempt to avoid giving a full refund.

This is not an “easy returns” process as advertised, and the “London” branding is misleading as the product is shipped from China, despite them claiming Royal Mail shipping.

I am now pursuing a Section 75 claim with my credit card provider due to the item being not as described.

I would strongly advise others to avoid.