EMaC Ltd Avaliações 6.827

Buying my Kia sportage 4/5th year service plan was very straightforward and I’d advise anyone who’s thinking about it to go ahead.

Called today to query my plan. Was assisted by Daniel who was very polite and knowledgeable.
My issue was resolved
5 ⭐ ⭐ ⭐ ⭐ ⭐ for Daniel

I discovered that I was still paying for a service plan for a car I hadn’t owned for over 13 months, in addition to a service plan for my current car.
I spoke with Jason who was extremely helpful and managed to sort out the issue for me . Jason was very polite and courteous, as well as being helpful. He explained that he was cancel the plan for the car I no longer owned and ensure a refund would be issued to me for the full amount owed to me.
Thank you Jason.

Have called this company a couple of times and been dealt with politely. No problems so far so will give them 5⭐️

West of money!!!!!!!
3 year plan, only claim once the job was done and look horrible and the next claims been rejected
Never ever totally unprofessional
Customer service unable to give you any answer

I contacted the company to cancel a service plan with request for refund if due. Call was answered by Georgina in a pleasant and calm manner.
Georgina advised me with regards to my request and my call was completed within 5 minutes.
An easy call with a kind and helpful human being at the other end.

Very good service explained all details I needed to know

Kay was very helpful in resolving a problem made by the garage. She was understanding and courteous . Made the experience of dealing with Emac a pleasure.

Needed to confirm some info/account details with Emac and both members of staff I spoke to helped resolve my queries.
Very helpful, UK centre. Didn't have to wait long to be able to speak to someone.

I had a service plan that I had purchased through MG York coming up 4 years ago. While I was trying to book my car in for its last service of the 4 year plan I was astounded to find out that the MG garage was no longer a MG garage and were not able to honour the service plan.
I was told it was done through EMaC and was expecting to have a right battle on my hands and be left out of pocket and not able to afford to get my car serviced.

The lady I spoke to was super helpful and made the stressful situation much better. Being able to understand her too was refreshing!
I told her I was unable to travel 60miles to go to a specific dealer that would honour the service plan and therefore wanted to cancel my policy.
I got no arguments or excuses to stop me cancelling and it was promptly dealt with and apologies given (even though it wasn’t their fault) she even phoned the ex MG garage to tell them that I was cancelling my policy.

All in all very pleased with the service.

Great very pleasant and helpful resolved my enquiry

Great service with a problem I had lady on phone was very helpful

I had a eMac service plan with Nissan Desira , due to my ongoing health problems and not driving much I decided to cancel the plan and it was dealt with efficiently and In a very appropriate and respectful manner

I telephoned today regarding my enquiry regarding direct debit payments and spoke to Jack who was really helpful, polite and efficient. He dealt with my situation and explained the process and had no problem repeating certain matters so I fully understood. Thanks Jack, EMac gave great customer service.

This is the fifth service plan I have had with EMAC and my dealings with them have been dealt with perfectly thanks. I recently changed vehicles and the credit transferred to the new plan was one payment short due to cross over of dates etc. I rang today to ask for the payment to be refunded which was done there and then. I didn’t catch the chaps name which is a shame as he was pleasant, polite and very helpful. A credit to your company. Many thanks.

Easy to get in contact with, resolve the questions / requests really quickly can't ask for more than that.

Excellent service, they answered all my questions quickly and politely. It was great having all 4 years of service for £20/month.

I too have cancelled my policy. Bought the the car from The Trade centre uk and a fault came on the dash..EMac has refused to pay as they say it’s ware and tare….when I bought the car the sales person told me the warranty would cover everything….any part of a car can be down to ware and tare, won’t be buying my next car from The Trade centre uk next time.

Bought cosmetic repair cover. . Got a scratch on the lower part of my Hyundai bumper and customer services say it’s not covered even though it states my bumper is covered. Also I wanted a small scratch on my door trim to be repaired.
Once again they say it’s not covered even though. It seems to me if it’s not metal they say it’s not covered. Most modern cars have plastic bumpers and trims all over them as part of light weighting and protection. This policy is as good as a scam. Both of my issues could be repaired by simple application of paint. I am not asking for a new part or even dent removal.
DONT BUY THIS COVER. ITS A RIP OFF