I contacted the company to cancel a service plan with request for refund if due. Call was answered by Georgina in a pleasant and calm manner. Georgina advised me with regards to my request and my c... Ver mais
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Veja o que dizem as avaliações
I discovered that I was still paying for a service plan for a car I hadn’t owned for over 13 months, in addition to a service plan for my current car. I spoke with Jason who was extremely helpful a... Ver mais
West of money!!!!!!! 3 year plan, only claim once the job was done and look horrible and the next claims been rejected Never ever totally unprofessional Customer service unable to give you any... Ver mais
I had a service plan that I had purchased through MG York coming up 4 years ago. While I was trying to book my car in for its last service of the 4 year plan I was astounded to find out that th... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The core of the business is service plans: with a live book of 1.8 million customers we are the acknowledged UK leader.
Informações de contato
EMaC House, Southmere Court, CW1 6GU, Crewe, Reino Unido
- 0330
- support@emac.co.uk
- emac.co.uk
4,5
Excelente
7 mil avaliações
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
DO NOT WASTE YOUR MONEY ON THIS POLICY!!!
We feel we have been missold this policy which we purchased on 10 January 2026. We applied to get a couple of chips done on an alloy wheel trim which was covered. We also sent photos of two small chips on the bonnet BUT these were rejected as they were 30cm apart!! Apparently the bonnet or boot with the exception of light scratches and stone chips are not included as per the General Exclusions of EMac. We aren't very happy and will be applying for a refund as £650 is certainly not worth paying for something you are not getting. BIG CON!!!😡
16 de abril de 2026
Avaliação não solicitada
Resposta de EMaC Ltd
Good Morning Labe,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation. We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry.
We have located your plan and a team of our team will be in contact with you in due course to discuss your query.
Kind regards,
James at EMaC.
Your service and customer's…
Your service and customer's satisfaction is perfect and offers a great experience
16 de abril de 2026
Avaliação não solicitada
Resposta de EMaC Ltd
Good Morning,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
It was a pleasure talking to the…
It was a pleasure talking to the representative, it was quick and positive and a good result
Thankyou Emac.
15 de abril de 2026
Avaliação não solicitada
Resposta de EMaC Ltd
Good Morning Michael,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
When I eventually got through to an…
When I eventually got through to an agent she was really helpful and efficient. Getting through however takes forever!!
14 de abril de 2026
Avaliação não solicitada
Resposta de EMaC Ltd
Good Morning Jim,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with. We'll take your feedback on board about our IVR and seek improvement where we can!
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
The staff are very friendly and easy to…
The staff are very friendly and easy to talk to . I will always use them now through my mazda dealer . 5 star service
15 de abril de 2026
Avaliação não solicitada
Resposta de EMaC Ltd
Good Morning Stephen,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
My service plan was explained to me by…
My service plan was explained to me by Robbie at Evans Halshaw citroen at leeds he made it very clear what the plan covered and i would recomend him to everyone i know " brilliant
13 de abril de 2026
Avaliação não solicitada
Resposta de EMaC Ltd
Good Morning Mick,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Changing Payment Method Easy
Helpful advice on how to change my payment method. Confirmation e-mail reassuring
14 de abril de 2026
Avaliação não solicitada
Resposta de EMaC Ltd
Good Morning Jan,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
The process was very simple and I…
The process was very simple and I received good customer service.
13 de abril de 2026
Avaliação não solicitada
Resposta de EMaC Ltd
Good Morning,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Resposta de EMaC Ltd
Good Afternoon Martin,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Excellent service.
Excellent service.
Call was dealt with quickly and efficiently.
13 de abril de 2026
Avaliação não solicitada
Resposta de EMaC Ltd
Good Afternoon James,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Reg change to private plate
Had to change reg to private plate and agent was very helpful. All good and only needed the one call to achieve what I wanted.
14 de abril de 2026
Avaliação não solicitada
Resposta de EMaC Ltd
Good Afternoon David,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Cover
Problem solved quickly and with a minimum of fuss.
Excellent friendly help
13 de abril de 2026
Avaliação não solicitada
Resposta de EMaC Ltd
Good Afternoon Colin,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Resposta de EMaC Ltd
Good Afternoon Dave,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Mini car, customer service
The customer service I received throughout being a part of EMac was very professional very reliable and helped with any queries I had
14 de abril de 2026
Avaliação não solicitada
Resposta de EMaC Ltd
Good Afternoon Paul,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Absolutely disgusting company
Absolutely disgusting company, we've paid into this service for nearly 4 years and not claiming a penny back, our car broke down last week with a faulty valve which is buried in the engine, we phoned up and was told the only garage we could take it to was 38 miles away, so we had to pay £120 to get it towed there, we then got a message off the garage saying emac are refusing to fix it because we didn't get the car serviced on last mot which we wasn't aware we had to do plus the guy in the garage said it's not a serviceable part so wouldn't have made any difference if It was serviced or not, we phoned emac up and was told a load of lies, saying the wet belt and snapped and that coursed the damage, there was nothing wrong with the wet belt, they just didn't want to pay for the repair. The garage told us he had another 4 cars in the garage with emac and they are refusing to pay out on any of them, this company is a complete set of fraudulent scammers, we have now cancelled our subscription, I urge anyone thinking of joining DON'T you will get scammed. We now have to find £1,238 to get the car fixed after paying these sharks nearly £3,000 the registration number is HY66 ACU
13 de abril de 2026
Avaliação não solicitada
Resposta de EMaC Ltd
Good Morning Phillip,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your policy to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
James at EMaC
Great professional service
Great professional service
Put at ease straight away because I forgot to change my payment date after starting new job
10 de abril de 2026
Avaliação não solicitada
Resposta de EMaC Ltd
Good Morning Gary,
Many thanks for your fantastic review – we are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Very helpful with my enquiry and had…
Very helpful with my enquiry and had all the answers I needed without any fuss,highly recommended.
8 de abril de 2026
Avaliação não solicitada
Resposta de EMaC Ltd
Good Morning Robin,
Many thanks for your fantastic review – we are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Kay was brilliant
Kay was brilliant. I spoke to her on Wednesday and was able to continue my conversation with her on Thursday. My issue was resolved efficiently and with great customer service.
8 de abril de 2026
Avaliação não solicitada
Resposta de EMaC Ltd
Good Morning Karen,
Many thanks for your fantastic review – we are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Very helpful person
Spoke to a guy called Connor he was understanding and done what I needed with out asking too many questions.,he was understanding and helpful and sorted out what I needed quick and efficiently explaining the time frame very reassuring and supportive throughout the whole conversation. Thank you Connor.
10 de abril de 2026
Avaliação não solicitada
Resposta de EMaC Ltd
Good Morning Dawn,
Many thanks for your fantastic review – we are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Resposta de EMaC Ltd
Good Morning Addey,
Many thanks for your fantastic review – we are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
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