Emenac Travel Avaliações 

Service provided is highly professional. Dealings with customers are supportive, cooperative with patience. Well mannered with pleasant personality. Customers care are unique.

I have used EMENAC service for the last 5 years. The service I received from oth adviser Alexis and Peter has been excellent. Both went over and above to search for accommodation for me. I have no complaint but to offer a very good review.

Peter was so helpful, very polite and professional for sorting tickets for my whole family. Definitely come back to him for future holidays too.

It was great to meet yahya and to be served by him.
I have highly appreciated the service, the hospitality and his patience.
It is beyond any commentthanks.very MCU to YAHYA AN TEAM

Very good. The customer service was really good, I would recommend this to all my family and friends.

Adeeba offered an excellent service. I'm glad I had a good reception from her.
I will recommend her to my family and I will be glad having her services in the future

Very good service and prices reasonable. Sam was very good in sorting out my sister's ticket and he has been very patient, very polite and was very professional . Will recommend this Travel Agent to anyone. I am well pleased with this service. I will certainly be using them for all my travels ❤️❤️❤️

Adeeba was amazing and so helpful would use again deffo!! She’s really good at her job

Kevin Boyl assisted me while I was finding it stressful purchasing a ticket online. He responded to my chat immediately on google, called me on several occasions, talking me through availability and price. He was extremely calm, polite, patient, reassuring and friendly. He was always willing and happy to answer all my questions ranging from baggage allowance to covid restrictions.

I will recommend Kevin Boyl to anyone wishing to travel. He is a travel agent with a difference, very courteous, with a good sense of humour, and extremely reliable. Thank you Kevin!

Tebs

Please avoid this company and all associates. We booked a trip for umrah- cancelled due to pandemic. Took almost 2 years to get our money back! Had to make a police complaint and chase them daily for answers. In the end they paid up only because of the legal action threat. If they can get away with keeping your money they will!!! So please do not trust them! They are all professional liars and they have many companies registered under different names.
Totally unprofessional and dishonest people. Should be closed down!

Worst company to deal with.

I booked the tickets for Umrah package, due to covid flights got cancelled last year in February 2020.

Since then i have been chasing money and i got some money back after chasing several times, but i have not received the whole refund and i am still waiting for the money back around 500 pounds.

Extremely disappointed. They say they will call back but no calls received, managers after reading through the notes they don't want to speak to the customers.

All i say Blessing packages like umrah and hajj, the business they are running and the lies and untrustworthy company i have dealt with.

Vey frustrated.

They can contact me by email

Abhorrent customer service!

I booked tickets for my parents to go for umrah in Feb 2020. The flights were cancelled in March due to COVID. The agency advised that the airlines are causing the delays. I called and emailed almost daily for updates. Their customer service was non-existent. Agencies are good at taking money but never good at refunding. This was a genuine pandemic and my friends and family were getting their tickets refunded within days with the companies that they had booked with. I on the other hand had to wait 3 months.

Eventually, when the agency did get back to me they were saying that there would be cancellation fees otherwise they forced me to reschedule the flight to a later date.

I was in despair, so in the end I arranged a 'charge back' with my bank Barclays. Whether you book on credit card or debit card you can request your bank to do this. The bank basically refund your money in full and then they carry out an investigation on the agency concerned. If they find the agency at fault the bank then demand/recover the money from the agency, and the agent cannot refuse them.

I was contacted by Barclays and had to provide the evidence for my claim, which was almost £6,000. I provided details of all the conversations, what's app messages and emails I had with Emenac Travel. Because their communication was non-existent they had become crippled and were forced to payout to Barclays and I kept my money in FULL.

3 months of torture and stress but well worth it in the end. I dealt with Sohail, Abdul Hadi and Hassan and all of them were awful, dishonest and were not capable of doing their job. They were obviously puppets being controlled by an even more corrupt person above them. They deserve all the rubbish reviews in the world. Such a company should not be allowed to exist because they cheat and lie and take your money and make excuses not to refund it even when there is a genuine reason to. I hope COVID destroys this company.

I booked to go to the USA. Booking the flight was very simple no problems. When the flight got cancelled due to covid 19 this is when the problem started. I phoned up to get my money back I was told I could only speak to the person I booked with but he was not in but he would phone me back the next day this did not happen. This went on for a few days so I sent him a email he did not reply. When I did manage to speak to him I was told he would have to wait until the airline paid them then I would get my money back. I phoned many times but was told the he was not in the office but would phone me when he was next in. I was told that they had received the money from the airline so pay me my money back was told that the only person that could give me the refund was the person I booked with gess what he was not in the office today it took 2 weeks to get my money back but they took £150 for refund. Only after telling them I would to to the small claims court I got some of my money Back.

This is the worst ever and most terrible travel agent I dealt with. I have a terrible and horrendous experience with them trying to get a refund and chasing my money since the last three months. They never pick up the phone or reply your emails. They all lie, everyone tells a different story. The had been lying since the last three months, avoiding phone calls all the time . They are all Asian background with English names . I threatened them by emails that I will take legal action and take them to court to get my refund, but guess what they never respond to any of the emails and threatening them did not change anything. The manager name I had been told is Mr Simpson even though he is Asian. Eventually he told me if I paid him a cancellation fee then he will refund my money back that I paid for HAJ. I accepted to pay cancellation fee to get the rest of my money back. He told me the money will be into my account last Monday, but it is not and will never be, it was just another lie. When I tried to call him again he never respond and his team say he is in
holiday
Never book with this agency they are all LIERS and Jokers and they were rude over the phone, you will have the worst experience in your life and also you will lose your money if anything happens you will never get a refund
I decided I will take them to court

Horrendous experience. Dealing with the rudest and most unprofessional people I’ve ever came across. Tried to be understanding, but having read others county court is the only way forward for refund. I’ve started an abta complaint and quite willing to take it all the way to the end.

Worst experience ever!

I rated one star as there is no option for anything less! Quite frankly this company is a complete joke. They have great communication until you pay for your ticket, then all communication goes out the window. I would call and whoever I wanted to speak to was busy so they said they will get whoever to call me back, guess what I’m still waiting for them to call me back. And Jeff, the person who is supposed to be the manager? Not one call back, had one response to an email and even then it was about a KLM flight?! Uh I didn’t book KLM I booked BA! From the beginning it was a nightmare! Stay away, save yourself the horrid experience!