Emergency Hero Avaliações 

1.299
•
O TrustScore é 4 de um total de 5

3,9

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

My boiler stopped working and water was dripping out of it. Phoned emergency hero in a panic. Took engineer quite a while to arrive. Had to pay £360.00 before he arrived. £150.00 for callout, £150.00... Ver mais

Avaliado com 5 de um total de 5 estrelas

What an amazing service after British Gas and Calor Gas couldn’t fix our gas leak having had our gas supply cut off. Louie found Kevin who travelled 50 miles late on a Friday to fix what turned out... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Simply WOW. Rang Sat engineer out by 3 new boiler fitted up and running by 7pm Sunday. Emergency Hero helped me and i cant thank them enough. I was having a rabbit in head light moment feeling extreme... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Called Emergency Hero early evening, they arranged for a plumber call-out in less than 90mins to repair a water pipe I had accidentally drilled through when replacing old floor boards. They quoted fo... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Manutenção de propriedades
  2. também em
  3. Desentupidora
  4. Eletricista
  5. Empresa de Aquecedores
  6. Encanador

Escrito pela empresa

24/7 Emergency Repair Specialists providing local plumbers, electricians, drainage and gas heating engineers nationwide.


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 88% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(1.299)

357 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Ali came out to our boiler very…

Ali came out to our boiler very quickly. He went above and beyond on aGood Friday weekend to fix the issue and get the parts needed to get the boiler working again.
Highly recommend

3 de abril de 2026
Avaliação não solicitada
logotipo da Emergency Hero

Resposta da Emergency Hero

Thank you for your review, Kathleen! We'll send your kind words to Ali.

Avaliado com 5 de um total de 5 estrelas

Fantastic service

Paul King was the engineer who came out to my house. Great service, arrived ahead of eta, fixed the problem with no hassle. Highly recommend Paul and the service team who dealt with my gas issue on Easter weekend.
Thank you so much!

4 de abril de 2026
Avaliação não solicitada
logotipo da Emergency Hero

Resposta da Emergency Hero

Thank you so much, Elaine! We're so glad we could help this bank holiday.

Avaliado com 5 de um total de 5 estrelas

Help! Where’s that water coming from?

I had water dripping through the kitchen ceiling so googled emergency plumber which came back with Emergency Hero. I phoned them and was connected to a very helpful operator who took some details and arranged for a plumber to come out. It was Bank Holiday weekend and I was very surprised when the plumber turned up just over an hour later. The problem was quickly identified and repair work carried out efficiently. Flooring, carpets and furniture all put back and everything left clean and tidy. Job done!
I would definitely recommend Emergency Hero to all family and friends.

3 de abril de 2026
Avaliação não solicitada
logotipo da Emergency Hero

Resposta da Emergency Hero

Thank you so much for your kind words, Cynthia!

Avaliado com 5 de um total de 5 estrelas

Paul king came on time

Paul king came on time, he identified the boilers pump gad stuck since the property had been stood empty a while. Be sorted it really quickly and the heating and water were back on. Really friendly, polite and professional engineer who is a real credit to your business. Paul sorted everything for me and explained the control for me. Thank you Paul

3 de abril de 2026
Avaliação não solicitada
logotipo da Emergency Hero

Resposta da Emergency Hero

Thanks for your lovely review, Hilary! We're so pleased Paul could help.

Avaliado com 5 de um total de 5 estrelas

Great service (pricey) but that’s what…

Great service (pricey) but that’s what you pay for when you need a quick resolution.

Came within the timeframe, sorted within 30 minutes. Friendly electrician and knew what he was doing.

30 de março de 2026
Avaliação não solicitada
logotipo da Emergency Hero

Resposta da Emergency Hero

Thank you so much for your review, Natalie!

Avaliado com 5 de um total de 5 estrelas

We had an emergency

We had an emergency, we telephoned Hero , the call was answered immediately, no annoying hold music : an electrician was booked, Adrian Robbie arrived ahead of the estimated time and sorted the problem inside 1 hour , left everything clean and tidy ,
We are delighted
Thank you

2 de abril de 2026
Avaliação não solicitada
logotipo da Emergency Hero

Resposta da Emergency Hero

We're so glad we could help, Michael! Thank you for leaving a review.

Avaliado com 5 de um total de 5 estrelas

I called on Emergency Hero for help…

I called on Emergency Hero for help with a leaking Radiator, they arranged time a day to suit our need. Plumber Paul King turned up just before our arranged time and completed the repair very quickly and professionally, cleaned up, swept, shock hands and left,

Thanks Paul Great job.

Ian Weatherston

1 de abril de 2026
Avaliação não solicitada
logotipo da Emergency Hero

Resposta da Emergency Hero

Thank you so much for your review, Ian. We'll pass on your feedback to Paul.

Avaliado com 5 de um total de 5 estrelas

Paul King - Great!!

Paul King - excellent. Arrived quickly, did a great job, advised and talked through the issue! 100% recommend.

1 de abril de 2026
Avaliação não solicitada
logotipo da Emergency Hero

Resposta da Emergency Hero

Hi Kate, thanks so much for your kind words! We'll let Paul know you appreciated his work.

Avaliado com 5 de um total de 5 estrelas

Chris was at my house within the hour…

Chris was at my house within the hour of my calling emergency hero , boiler fixed straight away, could not fault this service, on the downside l thought £180 call out charge a bit pricey,

30 de março de 2026
Avaliação não solicitada
logotipo da Emergency Hero

Resposta da Emergency Hero

Thank you so much for your review, Pauline! We'll be sure to pass on your lovely words to Chris.

Avaliado com 5 de um total de 5 estrelas

I phoned for emergency call they where…

I phoned for emergency call they where here very quickly the engineers who came out where very professional sorted the job out happy with sevice

30 de março de 2026
Avaliação não solicitada
logotipo da Emergency Hero

Resposta da Emergency Hero

Hi Lynne, thank you so much for your review!

Avaliado com 1 de um total de 5 estrelas

Don’t use this company.i paid 380£ for…

Don’t use this company.i paid 380£ for mi boiler to work for a few days.i paid 150£ when i book in and then the engineer who attend he fix it in one hour with hes travel to get the part and charge 230£ on top.the part exchange cost 50£ when i done some research and it work for few days.i ring “emergency hero”back and explained situation and told them to send the engineer back to fix the problem wich he hasn’t done it proper first time and they ask mi to pay 180£ to send the engineer back.this or not heros they are proper scammers

17 de março de 2026
Avaliação não solicitada
logotipo da Emergency Hero

Resposta da Emergency Hero

Hey Florin. Thanks so much for taking the time to leave a review.

As was explained in our initial call with you, the non-refundable deposit covers the emergency callout fee and the first hour of labour. Unfortunately, some jobs require further work or extra parts, which we only know about once the engineer has arrived at the property and conducted a diagnosis. This does cost more, to ensure the engineer is being properly compensated for their work - we cannot ask our engineers to work for free.

Should you want the engineer to return to your property, you have their contact details.

Avaliado com 5 de um total de 5 estrelas

Emergency Hero responded very quickly

Emergency Hero responded very quickly, I had a local plumber here within the hour of the incident, the plumber was able to sort out the issue very quickly, excellent service

29 de março de 2026
Avaliação não solicitada
logotipo da Emergency Hero

Resposta da Emergency Hero

Hi Jennifer, thank you so much for your review!

Avaliado com 5 de um total de 5 estrelas

Very impressed all round

Very impressed all round. I needed urgent help with a leak being discovered and they got a plumber round very quickly to fix it. Great communication, very easy and amazing service overall. Would use again in a heartbeat, but hopefully no more leaks!

27 de março de 2026
Avaliação não solicitada
logotipo da Emergency Hero

Resposta da Emergency Hero

Thank you so much for your kind words, Ruth!

Avaliado com 5 de um total de 5 estrelas

Help! There's water coming through the ceiling.

We had a great engineer, Steve, with us within an hour. He found the problem, explained it to us and fixed it very quickly. Would recommend you anytime.

29 de março de 2026
Avaliação não solicitada
logotipo da Emergency Hero

Resposta da Emergency Hero

Hi Janice, thanks so much for your review. We'll let Steve know you appreciated his work.

Avaliado com 5 de um total de 5 estrelas

Quick and helpful service

Had a power outage on sockets throughout the house and electrician Dayle arrived in 2 hrs. He did a rapid temporary fix and investigated fuse box to restore power and recommended replacement to be fitted today.

28 de março de 2026
Avaliação não solicitada
logotipo da Emergency Hero

Resposta da Emergency Hero

Thanks so much for your review, Julian!

Avaliado com 5 de um total de 5 estrelas

Emergency electrician Nihat Uyar…

Emergency electrician Nihat Uyar arrived within 2 hours and did a comprehensive check of the problem and left me with valuable information regarding the workings of the fuse box. Thank you

28 de março de 2026
Avaliação não solicitada
logotipo da Emergency Hero

Resposta da Emergency Hero

Thanks so much for your review, we're so glad we could help!

Avaliado com 1 de um total de 5 estrelas

Would rate Zero as are con artists

Would rate Zero as are con artists. Cost 480 and that was just to call another emergency plumber who then we had to pay on top to do the work. Disgusting people. Nothing good shall come their way.

27 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

They were very professional and we…

They were very professional and we didn't realise how dangerous the fire was
There had been a gas leak for a while

26 de março de 2026
Avaliação não solicitada
logotipo da Emergency Hero

Resposta da Emergency Hero

We're so glad we could help, thank you so much for your review!

Avaliado com 1 de um total de 5 estrelas

I had an emergency call out on Tuesday…

I had an emergency call out on Tuesday 24th march, paid 250 6.30pm and a guy came out around 8ish.
He came out looked at the part and work needed doing and he basically turned around and said ‘I can’t go out now and get the part as there’s no shops open’ so my reply to that was ‘so I paid 250 for F*** all then?’ and he basically agreed. He said the company should have told me to ring back in the morning where shops are open for parts and there would have been a guarantee fixed. And then I rang the company back the next day to complain and they tried to get the engineer back out but his excuse was ‘I’m from Newport I won’t know what shops to go to find the part, go and find the part you need online and see if I can fit it myself’ so paid 250 for nothing basically and no fixed boiler!! I will be putting a bad review down from this as my experience from this was disappointing and disgusting! I will happily wait for my money back. Should not be called ‘emergency hero’

25 de março de 2026
Avaliação não solicitada
logotipo da Emergency Hero

Resposta da Emergency Hero

Hi Tammy, thank you so much for taking the time to leave a review. The money you paid was a non-refundable deposit covering the emergency call out fee and first hour of labour, as was explained to you on the phone. Sometimes extra parts are needed to fix the issue completely, and if the engineer doesn't have these then they will need to go to a shop to buy some. Sadly, we cannot control the opening hours. We're sorry you were disappointed with our service in this instance.

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