I rang to arrange a repair to my 2 year old KIA Niro car which they had serviced 2 weeks earlier. I was told that no one was available in service reception to take my call but someone would call me ba... Ver mais
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Veja o que dizem as avaliações
Just bought a Polestar 2 from EMG Kings Lynn. It was refreshing to deal with a highly professional company that offered all the support and assistance required without the pressure normally expected w... Ver mais
A empresa respondeu
great experience in buying a used KIA EV3 from this dealership. The salesperson who looked after us (Cameron Bailey) was very knowledgeable, efficient, friendly and helpful. We were happy with the tra... Ver mais
Big thanks to James at EMG Duxford! He kept us updated throughout, never applied any pressure, and genuinely didn’t feel like a typical car salesman. The personalised videos were a brilliant touch... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
The home of @Kia, @Mazda, @Nissan & @Mitsubishi. Franchised Service Centre for teh above and #Citroen, #Hyundai, #Fiat & #Ford
Informações de contato
Fornham Road, IP32 6AL, Bury St Edmunds, Reino Unido
- 01284775900
- customerservice@emgmotorgroup.com
- emgmotorgroup.com
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 56% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Good customer service
Saw the car, given a test drive and all relevant details.
Issue with mileage record was dealt with promptly and satisfactorily.
I felt very happy to complete the sale.

Resposta da Emg Motor Group
EMG Kia Thetford were really helpful…
EMG Kia Thetford were really helpful and I'd recommend them because over the last 8 years we have had great service. We have mainly dealt with Eric and he's always happy to answer any questions we have, and we always get follow up calls. I only have positive things to say about EMG Thetford.

Resposta da Emg Motor Group
I had my last car for over 10 years so…
I had my last car for over 10 years so was very anxious purchasing a new car as it's a big investment for me. But by January 2026, I eventually found the right car at EMG Huntingdon. The Sales Consultant Alex Minall was exceptional in his professionalism and level of customer care. Alex and his colleagues were very sensitive and supportive throughout the whole process and I am so pleased with my purchase. Thank you to EMG Huntingdon and extra Thanks to Alex for being so understanding and making this a really positive experience.

Resposta da Emg Motor Group
Friendly Service and efficient
Friendly Service, speedy too.
He spent a good amount of time go through things via a video he made of the car. Paul Gowers is friendly and informative.

Resposta da Emg Motor Group
It was the right car at the right price
It was the right car at the right price. The staff were friendly, helpful, professional and genuine. The made the purchase process relaxed, straight forward and enjoyable.

Resposta da Emg Motor Group
I'd recommend EMG Haverhill to anyone…
I'd recommend EMG Haverhill to anyone because friendly and knowledgeable staff. No pressure to make you buy anything.

Resposta da Emg Motor Group
Exceptional service at Bury St Edmunds…
Exceptional service at Bury St Edmunds had a Ford recall on our motorhome booked in the next day and repair done quickly and professionally.
High Recommend the service department great customer service.

Resposta da Emg Motor Group
Highly reccomend
Nicky Gregory has made buying a car from Emg haverhill really easy throughout, she has been there every step of the way, is very knowledgeable. I would highly recommend.

Resposta da Emg Motor Group
Very helpful and honest team at EMG
Very helpful team at EMG and always someone on hand to help. A special call out to Thomas Bickle who was my contact during my time and he was excellent in all areas of customer service. Many thanks to the team for being honest and helpful

Resposta da Emg Motor Group
Amazing
Went to EMG cambridge. Pedro has been excellent from start to end.
He made me feel
Comfortable, explain everything easily and there was no pressure to buy extras.
Anybody who wants a new car please go and see Pedro we also had a right laugh!
Thanks Pedro/Lewis

Resposta da Emg Motor Group
Ryan Mackridge outstanding Service
Visited Cambridge showroom on Milton Road. Ryan at Kia has been absolutely outstanding in helping us with our Motability order. From start to finish he was professional, extremely helpful, patient and efficient, making what can sometimes feel like a daunting process completely stress-free.
What really set Ryan apart was his communication and dedication. He kept in regular contact with us throughout and went above and beyond.
Ryan’s commitment, honesty and customer care made all the difference, and we never felt pressured — just well looked after. A first-class service and a real credit to Kia. We wouldn’t hesitate to recommend him.

Resposta da Emg Motor Group
Dealership is very convenient and…
Dealership is very convenient and helpful, good service, Michael the salesman who I dealt with was very good and helpful when I ordered and picked up my new EV 5

Resposta da Emg Motor Group
Terrible
Terrible, would never deal with them again. Lied to by salesman on 2 occasions regarding the specifications of the vehicle. After collecting the car there were issues with the car which I was told to put right at any garage as the warranty would cover the costs. After getting the issues seen to could have been rectified pre sale, it turns out that their mickey mouse warranty does not cover issues caused by their ineptness. I’ve now got a bill to pay for out of my own pocket to which EMG are not interested in covering. Shoddy workmanship in prepping the car for collection and a sales person who will happily lie to make a sale, keep clear!

Resposta da Emg Motor Group
I decided to sell my car at the age of 84…
I decided to sell my car at the age of 84, as I don't particularly enjoy driving anymore. I'm used to cut and thrust many years ago, but, the quality of driving had really worsened/
I visited my local branch in Huntingdon, negotiated a fait price beneficial to both. The manager Marshall managed to arrange a swift bank to bank transfer which, I appreciated 5 stars

Resposta da Emg Motor Group
Excellent experience!
I had a positive experience at EMG Mazda Cambridge, because Adam was very accommodating, providing a friendly and thoroughly professional service!

Resposta da Emg Motor Group
From very first contact Rob did…
From very first contact Rob did everything to try and find us the vehicle we wanted. When we finally agreed on a vehicle EMG Ely did everything possible to make the transaction as swift and smooth as possible. Rob, Michael & Lawrence, thank you, we only wish we lived closer.

Resposta da Emg Motor Group
Buying a used car from EMG Haverhill
From when i entered the show room to look at the vehicle I purchased. Paul the sales person that I dealt with was very proffesional nothing was too much trouble every thing was explained to me in great detail. I would recommend buying a car from EMG haverhill

Resposta da Emg Motor Group
Easy to deal with & will go the extra mile.
Easy to deal with & willing to go the extra mile for customers. Ash & Marshall were friendly and arranged for our chosen car to be transferred to the branch within hours for us to view. They offered a very acceptable deal and even threw in delivery to our home as part of the deal. They dealt with a couple of small requests we made cheerfully and promptly & delivered the car three days later. We have used them before and would not hesitate to use them again in the future.

Resposta da Emg Motor Group
Thumbs up for EMG KIA Ely
Comms were great, the team worked together really well and we were very well looked after. Kudos to Robert, Aaron and sales manager Michael. Best car-buying experience I've had in a long motoring career - narrowly ahead of our last KIA
purchase some years ago. Recommending KIA and buying yours from EMG!

Resposta da Emg Motor Group
I'd recommend EMG Huntingdon to a…
I'd recommend EMG Huntingdon to a friend because of the friendliness and non-pushy attitude and technique used by the staff. If I wanted information or advice they were happy to help but not in an intrusive way or in a way that made the purchase feel like an obligation.
Kirsty, Shawn and Paul are exactly the kind of staff you'd want to deal with, many dealers should take notes.

Resposta da Emg Motor Group
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