I rang to arrange a repair to my 2 year old KIA Niro car which they had serviced 2 weeks earlier. I was told that no one was available in service reception to take my call but someone would call me ba... Ver mais
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Veja o que dizem as avaliações
Just bought a Polestar 2 from EMG Kings Lynn. It was refreshing to deal with a highly professional company that offered all the support and assistance required without the pressure normally expected w... Ver mais
A empresa respondeu
great experience in buying a used KIA EV3 from this dealership. The salesperson who looked after us (Cameron Bailey) was very knowledgeable, efficient, friendly and helpful. We were happy with the tra... Ver mais
Big thanks to James at EMG Duxford! He kept us updated throughout, never applied any pressure, and genuinely didn’t feel like a typical car salesman. The personalised videos were a brilliant touch... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
The home of @Kia, @Mazda, @Nissan & @Mitsubishi. Franchised Service Centre for teh above and #Citroen, #Hyundai, #Fiat & #Ford
Informações de contato
Fornham Road, IP32 6AL, Bury St Edmunds, Reino Unido
- 01284775900
- customerservice@emgmotorgroup.com
- emgmotorgroup.com
4,3
Excelente
398 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 56% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I was happy with the service at EMG…
I was happy with the service at EMG Haverhill because it was friendly and a comprehensive explanation of all options, will definitely use them in future
13 de setembro de 2025
Avaliação não solicitada
Resposta da Emg Motor Group
Hello,
Thank you so much for your kind words! We’re delighted to hear that you found our team at EMG Haverhill friendly and thorough in explaining all your options. It’s wonderful to know you’d choose us again in the future — we really appreciate your trust and support.
Best regards,
The EMG Haverhill Team
Don't buy anything from EMG group
Don't buy any cars from EMG Group. We bought a Nissan Qashqai and p/X a BMW. Sales accused us of not being honest about BMW service book, which a hour later we rang BMW dealer confirmed it was correct. Sales didn't tell us that tyre wheels were scratched. Sales took 6 weeks to refund our deposit and over two months to reply to our written complaint
12 de maio de 2025
Avaliação não solicitada
Resposta da Emg Motor Group
Hello Dr Alamin,
We’re truly sorry to read your review and to hear about the concerns you’ve raised regarding your recent experience with us. We fully appreciate how upsetting the situation must have been and regret that we fell short of the high standards of service we aim to provide.
We have reached out to you directly and offered a resolution, though we understand that this was not accepted. While we respect your decision, we do remain committed to learning from this and ensuring improvements are made.
Thank you for sharing your feedback.
Best regards,
The EMG Kings Lynn Team
Great friendly reliable a d fair service
The dealer in Ely has looked after my kia for over 2 years and always provided great friendly service. I was very happy with the deal i got when i traded it in for an audi from them. Excellent garage and i hope to get my audi serviced there to.
13 de setembro de 2025
Avaliação não solicitada
Resposta da Emg Motor Group
Hello Mr Overton,
Thank you for your kind review. We’re delighted to hear that our Ely team has looked after you so well over the years and that you’re happy with your new Audi. We look forward to welcoming you back for your servicing and continuing to provide the same great service.
Best regards,
The EMG Ely Team
Adam was brilliant
Adam was brilliant. He listened to exactly what we wanted and found our ideal car. He also kept our 3 year old entertained through test drives and admin
31 de agosto de 2025
Avaliação não solicitada
Resposta da Emg Motor Group
Carley Batley, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Bought a BMW X1 from Duxford
Bought a BMW X1 from Duxford. Tom was excellent. Took me to the post office to sort the tax out. Couple of bad points. He wouldn't give me anymore than £2000 for my part ex but goes up for sale few days later for £6000. Writing this four days later I would of thought I'd get a follow up call to see if everything ok with the new vehicle but nothing at all. Bit unprofessional that. To all that want to part ex here you must haggle as much as you can. They are salesman not your friends
6 de setembro de 2025
Avaliação não solicitada
Resposta da Emg Motor Group
Hello Mark,
Thank you for your feedback and for highlighting the service Tom provided during your purchase. We’re pleased to hear you were happy with him on the day.
We’re sorry to learn you felt let down afterwards. Tom did try to follow up with you by phone, but couldn’t get through, and he also sent an email to check everything was going well with your BMW X1. We’ll make sure we improve how we communicate follow-ups going forward so customers feel fully supported.
We appreciate your comments and your custom, and if there’s anything further we can help with, please don’t hesitate to get in touch.
Thank you.
- EMG Duxford Team
Great experience with Nicky from EMG…
Great experience with Nicky from EMG Cambridge. I called first thing in the morning and then took a train from London to get there. Nicky was very personable and supportive for all my questions and needs and I came out with a great car which I'm very happy with
3 de setembro de 2025
Avaliação não solicitada
Resposta da Emg Motor Group
Dave Lambourn, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
EMG Haverhill
I recently bought a Ford Focus from EMG Haverhill after researching cars locally. I'd organised a test drive and when l arrived Paul was held up with a previous customer but his colleagues discussed cars with me till he was free. The whole process of buying the car was done efficiently and courteously with lots of information. Paul arranged for the car to be delivered and on every occasion was prompt and professional. I'm delighted with the car and the service l received and would highly recommend
5 de agosto de 2025
Avaliação não solicitada
Resposta da Emg Motor Group
Judy H, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you. Thank you, and have a fantastic day!
Great experience
Great experience dealing with Kieran at EMG Cambridge. Kieran created an in-depth and honest video guide to the car and ensured that a couple of minor cosmetic issues were rectified to a high standard sending me photos before I travelled to collect the car. The sales process was smooth and the car was as agreed on collection. Thank you!
28 de agosto de 2025
Avaliação não solicitada
Resposta da Emg Motor Group
Alan H, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
great service from a garage that cares about its customers…
recently bought a kia niro from this company.
from start to finish it was an exceptional experience.
our sales man was Michael mulligan a total professional, no pressure to buy no loitering in the background just left us to view and explore the car.
after deciding to buy, we were given a fair price for our car and the paperwork was completed by another gentleman Michael (sorry have forgotten his second name )was was also a credit to his company,
even giving us a huge discount on the car paint and interior protection. We travelled over 100miles to buy the car and it was well worth it.
cannot recommend this garage and staff more highly .
'
19 de agosto de 2025
Avaliação não solicitada
Resposta da Emg Motor Group
Hello Michael, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out! Thank you so much again for your feedback! We hope you have a great day!
EMG had a great range of cars when we…
EMG had a great range of cars when we visited. We found a car that was just what we wanted. Paul Gowers was really helpful with our purchase and Bob was great with after sales support. All in all, a pleasant, efficient transaction.
25 de agosto de 2025
Avaliação não solicitada
Resposta da Emg Motor Group
Hello Hayley Dennis,
Thank you for sharing your feedback! We’re delighted to hear you found just the right car with us and that Paul and Bob were so helpful throughout your purchase and after sales support.
It’s wonderful to know your experience was pleasant and efficient — exactly what we strive for.
Best regards,
The EMG Kings Lynn Team
Amazing customer service
Had a great experience buying a new car from EMG Ely. No pushy salespeople, they were friendly and professional from start to finish. Michael and Robert especially deserve a mention - they were brilliant throughout the whole process. Michael dealt with the initial enquiry and helped us choose the right vehicle for us and answered our many questions, and Robert took me out for a test drive, explained all the features in the car and dealt with us on collection day ensuring a smooth handover process. Both were so friendly, patient, professional, knowledgeable and a pleasure to deal with. The customer service at this branch was on another level and I would 100% recommend to others.
31 de agosto de 2025
Avaliação não solicitada
Resposta da Emg Motor Group
Hello RW,
Thank you for your fantastic review! We’re so pleased to hear that your experience at EMG Ely was friendly, professional, and pressure-free. It’s great to know that Michael and Robert made the whole process smooth, from your first enquiry right through to collection day.
We’ll be sure to share your kind words with them — they’ll be delighted. Enjoy your new car, and thank you for the glowing recommendation!
Best regards,
The EMG Ely Team
Easy and comfortable service
Easy and comfortable service. I came in with an open mind, and was advised on various options that fitted my budget and other criteria. While one of the sales guys wasn't particularly good at listening, the rest of the team have made up for it and made the experience quite simple and pleasant.
I would especially recommend Olly at the Ipswich branch.
30 de agosto de 2025
Avaliação não solicitada
Resposta da Emg Motor Group
Hello Arturas,
Thank you for sharing your feedback with us. We’re glad to hear that overall your experience at EMG Ipswich was comfortable and straightforward, and it’s fantastic to know that Olly made such a positive impression.
We’re sorry to hear that one of our team members didn’t fully meet your expectations when it came to listening — your comments are really valuable and will help us improve.
We appreciate your recommendation and look forward to welcoming you again in the future!
Best regards,
The EMG Ipswich Team
Well informed staff
Well informed staff, not pushy, friendly and knowledgeable. Good range and choice of cars.
13 de agosto de 2025
Avaliação não solicitada
Resposta da Emg Motor Group
Hello Sue Picton,
Thank you for your feedback. We’re pleased you found our team knowledgeable and friendly, and that you were happy with our range of cars. If you need any further assistance, please don’t hesitate to get in touch.
Best regards,
The EMG Team
Excellent service
Ryan and Pedro made our experience of purchasing a car hassle free. They both had very good knowledge and were very helpful and polite all the time.
14 de agosto de 2025
Avaliação não solicitada
Resposta da Emg Motor Group
Hello Mrs Gunfield,
Thank you for your feedback. We’re delighted to hear our team made your purchase experience smooth and supportive. If you need any further assistance, please don’t hesitate to reach out.
Best regards,
The EMG Team
Great experience buying a car from Matt…
Great experience buying a car from Matt at EMG South Cambridge. Very friendly, not at all pushy, knowledgeable and excellent communication. Would definitely recommend EMG on the strength of our experience with Matt. My daughter loves her new Kia! Thanks again Matt for all your help.
15 de agosto de 2025
Avaliação não solicitada
Resposta da Emg Motor Group
Hello Sue Alderson,
Thank you for your kind words! We’re delighted to hear that Matt made the whole experience friendly, relaxed, and informative. It’s wonderful to know your daughter is enjoying her new Kia — we’ll be sure to pass your thanks on to Matt. We really appreciate your recommendation and look forward to welcoming you again in the future.
Best regards,
The EMG South Cambridge Team
I found the EMG at Thetford very good…
I found the EMG at Thetford very good and would recommend them. Paul the sales rep I dealt with was very professional and was not just out to sale a car. He made sure I was buying the right car for what I wanted.
15 de agosto de 2025
Avaliação não solicitada
Resposta da Emg Motor Group
Hello Mr Harris,
Thank you for your great feedback! We’re so pleased to hear that Paul looked after you so well and helped you find the car that was right for your needs. We’ll be sure to share your kind words with him. We really appreciate your recommendation and look forward to welcoming you again in the future.
Best regards,
The EMG Thetford Team
For all your new and used car needs, use EMG Motor Group
James and Kirsty from the EMG Huntingdon branch handled my enquiry, vehicle prep, car sale and collection as well as after care.
Communication was excellent at all stages of the car sale.
Vehicle was prepped to a high standard and I was fully introduced to the controls having not driven a Tesla before.
The transaction was done smoothly without issue and all instructions were clear and concise (deposit, minor repairs, vehicle prep and collection).
Some minor issues with the vehicle after a few weeks/months have been sorted out without problem.
Couldnt be happier with the car or the service given.
Highly recommended.
1 de maio de 2025
Avaliação não solicitada
Resposta da Emg Motor Group
Hello Paul Haswell,
Thank you so much for your glowing recommendation! We’re delighted to hear that James and Kirsty made the whole process — from your first enquiry through to aftercare — such a smooth and positive experience. It’s great to know the vehicle preparation, handover, and clear communication helped you feel confident, especially as a first-time Tesla driver. We also appreciate your recognition of our aftersales support, and we’re thrilled you’re enjoying your car.
Best regards,
The EMG Huntingdon Team
Was very happy with the service I got…
Was very happy with the service I got with Tom I thought he helped me a lot with the car
11 de agosto de 2025
Avaliação não solicitada
Resposta da Emg Motor Group
Hello Bruce Windle,
Thank you for your kind feedback! We’re so pleased to hear Tom was able to help you and make the experience a positive one. We’ll be sure to pass on your kind words to him. Enjoy your new car!
Best regards,
The EMG Team
we have just purchased a RS5 from EMG…
we have just purchased a RS5 from EMG and I must say I have been very impresses with the staff. Very Professional and know there market very well. I would like to say a big thankyou to Paul for going at his way to make the sale go as smoothly as it could living over 200 miles away from the EMG dealership was a logistical night mare for me. Paul made it very easy Thankyou
Louise
21 de julho de 2025
Avaliação não solicitada
Resposta da Emg Motor Group
Hello Louise Smallwood, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help! Thank you, and have a fantastic day!
The staff at EMG Kia Kings Lynn were…
The staff at EMG Kia Kings Lynn were excellent because they allowed us plenty of time to test drive 2 vehicles and ask lots of questions. Superb after sales service too.
24 de julho de 2025
Avaliação não solicitada
Resposta da Emg Motor Group
Alison Ramsey, we strive for 100% satisfaction, and it is great to see you had such a positive experience.If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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