Endurance Beds Avaliações 

131
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

More comprehensive written instructions for assembling a double bed would have been more helpful. It’s also not clear from instructions which way up the side supporting panels should be. Otherwise p... Ver mais

Avaliado com 4 de um total de 5 estrelas

Really liked the bed when it arrived, particularly the colour. The slats are very heavy duty and it was easy to out together except no instructions for the middle support for the Super King size we... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Well packaged to prevent any damage. It took about 30 mins to unpack and layout pieces. It took about 30 mins also to assemble the pieces. It was a considered purchase but on reflection. Good choice M... Ver mais

Avaliado com 4 de um total de 5 estrelas

Beautiful bed, Hannah was great and super helpful with my custom order. Their delivery company was awful though and actually broke the bed whilst attempting to assemble. My husband was able to fix it... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Camas
  2. Loja de Móveis para Quartos
  3. Loja de colchões

Escrito pela empresa

Endurance Beds are a family run, online only retailer specialising in bespoke, well-crafted beds and comfortable, supportive mattresses based in the UK. Our range includes wooden beds, metal beds, upholstered beds (including bedsteads, ottomans and divans) and bunks. We have a wide selection of products on our website with many different sizes available as standard. If you were looking to create custom sizes, we can accommodate this. You may require this service if you were fitting a bed frame in a specific space or was looking for a long-term space-saving solution for your growing children. We also offer custom finishes on all products. Whether that be a Farrow and Ball painted finish on our wooden beds or a fabric for your upholstered bed base to match the interior of your bedroom. We are confident in our selection of products as we have taken time to source reliable manufacturers who are both flexible with their design and provide quality, long-lasting products. All products are made-to-order. In addition, we manufacture all the metal bed frames at our site here in Norfolk. To give our customers the confidence to purchase from us, we offer a 12 year guarantee on all bed bases. We owe this to the premium materials used by our experienced manufacturers and our own engineers. Our customer service team are on hand to speak with you about your requirements.


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

131 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,2

Todas as avaliações

(131)

25 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

I love my new chunky Yaxham bed !

I love my new chunky Yaxham bed !! It was well packaged & delivered on time. Relatively easy to assemble. The only thing I would change is the height. I wish I’d asked about making the legs longer so the bed wasn’t quite as low. Nevertheless the bed is brilliant. Definitely recommend it 😁

19 de junho de 2024
Avaliado com 5 de um total de 5 estrelas

Well made.

Ordering was easy, liked the variable hight, got plenty of storage underneath. Bed is very sturdy and well made, assembly was difficult due to the weight and would have opted for delivery and assembly but this was not an option at time of ordering. However, all said love the bed.

14 de maio de 2024
Avaliado com 5 de um total de 5 estrelas

Highly recommended.

Excellent customer service and really high quality custom headboard made to my exact specification. This is the second time I have used Endurance for custom made items and they are excellent. Highly recommend.

21 de maio de 2024
Avaliado com 5 de um total de 5 estrelas

Website easy to use, beds very strong and well made

It was easy to use the website to place my order for the bunk bed. It advised it would be 3-4 weeks until order ready. It was ready just under the 4 weeks. I then received email to pick a delivery day to suit me. The bed was packaged to protect the bed during delivery and is absolutely as described. Completely solid and strong bunk. Adults can sleep on it. I could have bought cheaper bunks but so glad I went with these they are so well made and will last a lifetime. I dis purchase matresses separately so cannot comment on this. My only slight complaint would be the assembly instructions could be a bit clearer or maybe a video to show how to do it step by step would be good and easy to do nowadays.

9 de maio de 2024
Avaliado com 5 de um total de 5 estrelas

Had a custom King size made

Had a custom King size made. There were a few human errors along the way but Shane and Hannah at Endurance remedied these without hesitation and we got there in the end. The bed is elegant and very sturdy.

23 de abril de 2024
Avaliado com 5 de um total de 5 estrelas

Can't fault them

Really helpful liaising on what might be best mattress for us, for getting fabric samples to me, for checking in and adjusting to ensure we had understood each other on the details of the order (around exactly what drawers I meant in the divan), willingly replied to my enquiries around lead time, could easily book delivery at time that suited me, delivery drivers were communicative, considerate, kind and accommodating, and very happy with the quality and function of the bed. Would highly recommend.

8 de abril de 2024
Avaliado com 5 de um total de 5 estrelas

Good purchasing experience

I have bought three metal beds. Haven't slept on them yet, but the beds look really good. The purchasing experience was pleasant. The order has been handled well. The beds were assembled quickly and in an efficient manner. The guys who came to assemble the beds were very polite and they did a perfect clean-up after finishing their work.

18 de março de 2024
logotipo da Endurance Beds

Resposta da Endurance Beds

Thank you for sharing your experience with us! We're delighted to hear that you found our purchasing process pleasant and that your order was handled well. It's fantastic to know that the beds look great and were assembled quickly and efficiently.

We take pride in providing not only high-quality products but also exceptional service, and we're thrilled that the assembly process was smooth and that our team members were polite and thorough in their work, leaving everything tidy afterward.

We hope that you enjoy your new metal beds and that they provide you with many restful nights of sleep. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing Endurance beds, and we look forward to serving you again in the future!

Avaliado com 5 de um total de 5 estrelas

Excellent quality

Chest of drawers -Website easy to navigate so ordering very straightforward. Arrived within stated timeframe and packaging was amazing. Really well protected so in pristine condition when arrived. Excellent quality and looks good in bedroom.

18 de março de 2024
logotipo da Endurance Beds

Resposta da Endurance Beds

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our website easy to navigate and that ordering was straightforward. It's great to know that your chest of drawers arrived within the stated timeframe and that the packaging ensured it arrived in pristine condition.

At Endurance Beds, we strive to provide excellent quality products, and we're delighted to hear that the chest of drawers meets your expectations and looks fantastic in your bedroom. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your support and hope to assist you again in the future!

Have an amazing day!

Avaliado com 4 de um total de 5 estrelas

Ordered a bed and mattress

Ordered a bed and mattress. Arrived and delivered as agreed. Unfortunately one part of the bed was a wrong piece. The matter was sorted out quickly (problems happen - it is how they are dealt with that marks out a good organisation). I now have a sturdy attractive bed and a good mattress. Assembly was easy, instructions clear and tools were provided.

29 de fevereiro de 2024
logotipo da Endurance Beds

Resposta da Endurance Beds

Thank you for your 4* review! Your feedback is greatly appreciated.

We apologise that we initially got this wrong. We thank you for your patience and understanding. We cannot be infallible but as you have suggested, it is how we deal with issues that sets up apart.

Thank you for your informative review and kind comments.

Have a brilliant day!

Avaliado com 1 de um total de 5 estrelas

Unfinished product & terrible customer service

Extremely disappointing service and product from Endurance Beds. I had read previous bad reviews but decided to give them the benefit of the doubt. I ordered the a steel bed frame on their website including assembly with 6-8 week delivery time for a total of £819 including £50 for delivery and assembly and £160 for spray painting. In Week 8 I emailed to confirm if it would be delivered and they told me there is a delay in production. I asked why they didn’t inform me that the delivery was delayed and they said they are a small business. Over the next 2-3 weeks I am the one who had to chase for progress. Product was eventually delivered in week 13 after placing the order. Endurance Beds informed me on dispatch that their website had an error and they don’t offer assembly for their metal bed frames but they would honour it due to delay in delivery, as if they are doing me a favour? The bed frame arrived with patches of paint missing, quite evident that it was not from damage but from them missing parts when spray painting. Endurance Beds offered me a can of spray paint. I asked for a refund of the £160 I paid for the painting and the fact I will now have to move the mattress myself, protect the surrounding areas and paint the bed myself. They refused and offered me a refund of £15.23! Their justification is they had to spend extra to assemble the product which was an error they made on their website - essentially penalising me for a substandard product delivered to me. Extremely insulting and would advise everyone to not order from this despicable company.

22 de janeiro de 2024
Avaliação não solicitada
logotipo da Endurance Beds

Resposta da Endurance Beds

Thank you for taking the time to leave a review.

We apologise that you are not satisfied with our product. Unfortunately damage on our bases, while uncommon do happen. We take all precautions and package carefully but due to the weight of our high quality products, couriers are no infallible and can damage the items.

We abide by all the necessary regulations and legislation and offer all customers options on how they wish to proceed.

Where compensation is concerned, offering a balance is good will and is not covered in legislation. We have specified in our terms and conditions that we will offer 2.5 - 7.5% compensation back on a case by case basis. This is to maintain a clear line of communication to our customer so we all know where we stand, so to speak. Moreover, In this instance, you have correctly advised we offered spray paint as well to cover the effected area.

We feel your comments are very harsh given that we have followed our terms and conditions, been transparent and generous across the full timeline of the order.

Have a wonderful day!

Avaliado com 5 de um total de 5 estrelas

I love the quality of Endurance Beds

I love the quality of Endurance Beds. I bought one last year with the metal mesh frame. The bed still looks like the day it was unboxed, not a mark on the paint. As well, it's just as sturdy. I'm was so impressed that I bought a second bed for my daughter with special needs. I'm hoping that it will be as durable as advertised. Now, my other daughter and son want one, too! I see more Endurance Beds in our future! I also note that the wait on lead times is worth it for these beds. I appreciate that a quality check prior to departure found an error in the headboard, which was quickly rectified after Christmas. All companies make mistakes. Whether or not they have quality control checks in place is what sets them off from the rest. I would buy again from this company.

13 de dezembro de 2023
Avaliado com 5 de um total de 5 estrelas

Well made bed and it arrived earlier…

Well made bed and it arrived earlier than estimated-the only problem was that the paintwork had not "cured" sufficently and was still giving off fumes which took about three days to get rid of. it might be better to delay the delivery and let this aspect settle.
Delivery men were very good

27 de novembro de 2023

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