Thank you so so much for your help today , Engage Credit have been very helpful to me. They have a heart and soul off trying to understand individuals and take care of each person’s problems by he... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Acct No: 73310862. Change of tactics but a big thank you to Emdad (Raz). Just had a very respectable call with him, and credit where its due, he listened and understood the circumstances I descri... Ver mais
A empresa respondeu
I am going through a divorce and the past 8 years has been a total nightmare. I honestly don't know where I would be if it wasn't for the support I have received from Engage. They have gone above and... Ver mais
Avoid !!! Such a Robbing company, there rates are unbelievable , they have no compassion or help for there customers, they bleed you dry, my rate of 9% on a variable now has crippled me and my fam... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Engage Credit is a Mortgage Servicer. This means we manage mortgage accounts on behalf of original mortgage lenders, rather than providing mortgage loans directly. We're committed to treating customers fairly and putting customers at the heart of everything we do. Our role includes, collecting mortgage payments, managing customer accounts, providing customer support if you’re experiencing financial difficulty and making sure your mortgage is administered correctly and fairly. It's important to know: we don't control interest rates or decide lending criteria; we don't issue new mortgages, product switches or refinance loans; we follow lender instructions and regulatory requirements and most importantly; we’re here to help. If you need support, have questions about your account, or think something doesn't look right, please get in touch. Speaking to us early gives us the best chance to help you. We value feedback, positive or constructive as it helps us improve and better support our customers.
Informações de contato
Harman House, UB8 1QQ, Uxbridge, Reino Unido
- 0333 014 2046
- engagecredit.com
4,3
Excelente
458 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 78% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The advisor was help and solved the…
The advisor was help and solved the problem I had he give out plany of information for future reference
30 de junho de 2026
Avaliação não solicitada
Resposta da Engage Credit
Hi Joanne, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that our agent helped solve your issue. We’ll make sure your feedback is shared with the team.
The professional way both advisors delt…
The professional way both advisors delt with my questions
30 de junho de 2026
Avaliação não solicitada
Resposta da Engage Credit
Hi, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that our agents dealt with your questions providing excellent customer service. We’ll make sure your feedback is shared with the team
Easy to navigate system
Easy to navigate system. Good customer service and efficient service.
29 de junho de 2026
Avaliação não solicitada
Resposta da Engage Credit
Hi Barbara, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that you have experienced good service with us and were able to navigate our portal. We’ll make sure your feedback is shared with the team.
Very helpful and excellent customer…
Very helpful and excellent customer service.
29 de junho de 2026
Avaliação não solicitada
Resposta da Engage Credit
Hi Julian, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that you have experienced very helpful and excellent customer service from our staff. We’ll make sure your feedback is shared with the team
I am always in awe of their wonderful…
I am always in awe of their wonderful service and i appreciate the staff and and their great careand advice. May this great service continue
26 de junho de 2026
Avaliação não solicitada
Resposta da Engage Credit
Hi Sandra, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that the customer service was very helpful for you and you noted the staff were excellent. We’ll make sure your feedback is shared with the team.
Resposta da Engage Credit
Hi Michael, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that you have experienced excellent service with us. We’ll make sure your feedback is shared with the team.
Very helpful and considerate staff
Very helpful and considerate staff. Security check in when phoning could be easier
25 de junho de 2026
Avaliação não solicitada
Resposta da Engage Credit
Hi, thank you for taking the time to leave your 4-star review. We’re really pleased to hear that the customer service agent was very helpful. We’ll make sure your feedback is shared with the team. Just to confirm, security checks are an important part of how we protect your personal information and the questions we ask help ensure that only the right person can access or discuss your account. However, I have passed on your feedback to the relevant team to see if there are any improvements we can make.
Professional
I was made at ease friendly proffesional and informative great experience
25 de junho de 2026
Avaliação não solicitada
Resposta da Engage Credit
Hi, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that the customer service agent was very friendly and helpful. We’ll make sure your feedback is shared with the team.
The team member listened to my concern …
The team member listened to my concern and was extremely helpful. He addressed the concern I raised and dealt with it very professionally and in a reassuring manner.He demonstrated excellent customer service. Thank you.
24 de junho de 2026
Avaliação não solicitada
Resposta da Engage Credit
Hi Audrey, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that the customer service agent was very helpful for you and addressed your concerns. We’ll make sure your feedback is shared with the team.
The customer service agent was very helpful
The customer service agent was very helpful
23 de junho de 2026
Avaliação não solicitada
Resposta da Engage Credit
Hi Kevin, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that the customer service agent was very helpful for you. We’ll make sure your feedback is shared with the team.
Great advice from the team
Waiting time is the only thing but that has to be expected. Great advisors of what to do and the help if needed
23 de junho de 2026
Avaliação não solicitada
Resposta da Engage Credit
Hi Gary, thank you for your 4 Star review. I am sorry to hear about longer wait times. We have been experiencing a higher number of calls which unfortunately, has impacted the time it can take to speak with our specialists. Although I understand this can be frustrating and can cause inconvenience, we are making every possible effort to ensure we respond to all our customers in the shortest time possible
The lady was very helpful and friendly…
The lady was very helpful and friendly answered any questions and give all the information i needed
23 de junho de 2026
Avaliação não solicitada
Resposta da Engage Credit
Hi Margaret, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that our agent was helpful and you're happy with the service you received. We’ll make sure your feedback is shared with the team.
Never never go near Engage credit
Never never go near Engage credit , they are loan sharks
They will bleed you dry
19 de junho de 2026
Avaliação não solicitada
Resposta da Engage Credit
Hi Paul, we are sorry that you are unhappy with your experience with us. We have been unable to locate an account for you based on the information in your review. Please call 0333 370 4642 to speak to a member of our Complaints Team so that we may investigate this matter for you.
My call was handled quickly and…
My call was handled quickly and professionally with every question answered clearly.
19 de junho de 2026
Avaliação não solicitada
Resposta da Engage Credit
Hi Steve, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that you're happy with the service and that your call was handled promptly and your queries answered to your satisfaction. We’ll make sure your feedback is shared with the team
Quick to reply
Quick to reply
Good response to my question
I could understand totally what the gentleman was saying to me
Thank you
18 de junho de 2026
Avaliação não solicitada
Resposta da Engage Credit
Hi Suzanne, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that you're happy with the service you received. We’ll make sure your feedback is shared with the team
Customer service
The advisor on the other end of the line was very helpful polite and professional i asked questions and he answered them very professional made me comfortable
17 de junho de 2026
Avaliação não solicitada
Resposta da Engage Credit
Hi Mr Johnston, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that you're happy with the service you received. We’ll make sure your feedback is shared with the team.
Really helpful staff
Really helpful staff, dealt with my query quickly and efficiently. Thanks.
17 de junho de 2026
Avaliação não solicitada
Resposta da Engage Credit
Hi Julie, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that you're happy with the service you received. We’ll make sure your feedback is shared with the team.
I needed more time and they gave me…
I needed more time and they gave me some.
Thank you
16 de junho de 2026
Avaliação não solicitada
Resposta da Engage Credit
Hi Robert, thank you for taking the time to leave your 4-star review. We’re really pleased to hear that you're happy with the service you received. We’ll make sure your feedback is shared with the team.
Liam was very helpful
Liam was very helpful. Explained everything well. Very polite. A credit to the company.
15 de junho de 2026
Avaliação não solicitada
Resposta da Engage Credit
Hi Maureen, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that you're happy with the service you received. We’ll make sure your feedback is shared with the team.
Appalling service from beginning to…
Appalling service from beginning to end. I'm an FCA authorised adviser ringing on behalf of clients with a mortgage that had been taken over by this company. Although the extensive & longwinded process that this company insists in order to be an authorised 3rd party was followed to the letter I was still unable to obtain the information I required. Had to make yet another formal complaint & request a call back from this company on Monday from someone who actually knows what they are doing12
12 de junho de 2026
Avaliação não solicitada
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