Thank you so so much for your help today , Engage Credit have been very helpful to me. They have a heart and soul off trying to understand individuals and take care of each person’s problems by he... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Acct No: 73310862. Change of tactics but a big thank you to Emdad (Raz). Just had a very respectable call with him, and credit where its due, he listened and understood the circumstances I descri... Ver mais
A empresa respondeu
I am going through a divorce and the past 8 years has been a total nightmare. I honestly don't know where I would be if it wasn't for the support I have received from Engage. They have gone above and... Ver mais
Avoid !!! Such a Robbing company, there rates are unbelievable , they have no compassion or help for there customers, they bleed you dry, my rate of 9% on a variable now has crippled me and my fam... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Engage Credit is a Mortgage Servicer. This means we manage mortgage accounts on behalf of original mortgage lenders, rather than providing mortgage loans directly. We're committed to treating customers fairly and putting customers at the heart of everything we do. Our role includes, collecting mortgage payments, managing customer accounts, providing customer support if you’re experiencing financial difficulty and making sure your mortgage is administered correctly and fairly. It's important to know: we don't control interest rates or decide lending criteria; we don't issue new mortgages, product switches or refinance loans; we follow lender instructions and regulatory requirements and most importantly; we’re here to help. If you need support, have questions about your account, or think something doesn't look right, please get in touch. Speaking to us early gives us the best chance to help you. We value feedback, positive or constructive as it helps us improve and better support our customers.
Informações de contato
Harman House, UB8 1QQ, Uxbridge, Reino Unido
- 0333 014 2046
- engagecredit.com
4,3
Excelente
458 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 78% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent service thanks
11 de junho de 2026
Avaliação não solicitada
Resposta da Engage Credit
Hi Ron, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that you're happy with the service you received. We’ll make sure your feedback is shared with the team.
Avoid Engage Credit
Absolutely disgraceful mortgage service company. Unable to make a decision on their own and won't even discuss the extortionate rates there employers are charging 'we just do what the mortgage lender tells us to' No idea how they get a trustpilot 4 out of 5 rating when they have more 1 out of 5 scores than all the rest put together
11 de junho de 2026
Avaliação não solicitada
Resposta da Engage Credit
Hi, we are sorry that you are unhappy with your experience with us. We have been unable to locate an account for you based on the information in your review. Please call 0333 370 4642 to speak to a member of our Complaints Team so that we may investigate this matter for you.
Review of Account
I spoke with an operator who was knowledgeable, understanding and compassionate in offering assistance and a review date set.
9 de junho de 2026
Avaliação não solicitada
Resposta da Engage Credit
Hi Patricia, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that the operator was able to support you in a knowledgeable and compassionate way and set clear next steps. We’ll make sure your feedback is shared with the team.
The person I spoke today was the best
The person I spoke today was the best. Very helpful
8 de junho de 2026
Avaliação não solicitada
Resposta da Engage Credit
Hi Eddie, thank you for your 5-star review. We’re really pleased to hear that the person you spoke to was so helpful and made such a positive impression. We’ll be sure to share your kind feedback with the team.
Helpful member of staff
Helpful member of staff, no long wait time.
5 de junho de 2026
Avaliação não solicitada
Resposta da Engage Credit
Hi Zonia, thank you for your 5-star review. We’re really pleased to hear that you received helpful support without a long wait. Providing timely and effective service is important to us, so it’s great to know we got this right. We’ll be sure to share your kind feedback with the team.
Everything I had to phone it's been a very good experience
Everything I had to phone it's been a brilliant experience.
They are very patient and nothing is to much trouble.
4 de junho de 2026
Avaliação não solicitada
Resposta da Engage Credit
Hi Louise thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Helpful consideration and…
Helpful consideration and acknowledgement of the circumstances.
4 de junho de 2026
Avaliação não solicitada
Resposta da Engage Credit
Hi thank you for taking the time to leave your 4-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Very responsive
Company was very helpful and very informative of processes involved.they could not do enough te help.
2 de junho de 2026
Avaliação não solicitada
Resposta da Engage Credit
Hi Paul thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience
Resposta da Engage Credit
Hi Jean thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience
I have been dealing with Edith at…
I have been dealing with Edith at Engage Credit , outstanding customer service .
3 de junho de 2026
Avaliação não solicitada
Resposta da Engage Credit
Hi Alex thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Always the same muahhmed on the phone…
Always the same muahhmed on the phone he doesn’t do anything! They don’t get a manager or litigation who can actually help. They just shrug you off and ad keep adding nonsense charges. Avoid this company like the plague!!
1 de junho de 2026
Avaliação não solicitada
Resposta da Engage Credit
Hi, we are sorry that you are unhappy with your experience with us. We have been unable to locate an account for you based on the information in your review. Please call 0333 370 4642 to speak to a member of our Complaints Team so that we may investigate this matter for yo
Very helpful and understanding
Very helpful and understanding
2 de junho de 2026
Avaliação não solicitada
Resposta da Engage Credit
Hi Wayne, thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Bully
Was intimidated and I felt bullied by the man I spoke to and was basically called a liar
28 de maio de 2026
Avaliação não solicitada
Resposta da Engage Credit
Hi Sylvia, we are sorry that you are unhappy with your experience with us. We have been unable to locate a recent telephone call with you based on the information in your review. Please call 0333 370 4642 to speak to a member of our Complaints Team so that we may investigate this matter for you.
Iv been with this company for a lo g…
Iv been with this company for a lo g time for my mortgage iv no complaints good company to be with they have been very good with me and polite over the years
29 de maio de 2026
Avaliação não solicitada
Resposta da Engage Credit
Hi Janet, thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Big Thanks to David who swiftly got me…
Big Thanks to David who swiftly got me the answers to my questions and the information that I need to sort things out. I’ve never had any issues dealing with Engage credit and I thank them for their dedication.
29 de maio de 2026
Avaliação não solicitada
Resposta da Engage Credit
Hi Ian thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Resposta da Engage Credit
Hi Stanley thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
The customer service agent was very helpful
The customer service agent was very helpful, knowledgeable and patient.
27 de maio de 2026
Avaliação não solicitada
Resposta da Engage Credit
Hi, Uzo thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Sarah was very helpful and a situation…
Sarah was very helpful and a situation that I was worried about see sorted it all out within 10 minutes
26 de maio de 2026
Avaliação não solicitada
Resposta da Engage Credit
Hi Stephen, thank you for taking the time to leave your 4 -star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
The advisor was kind and apologetic
The advisor was kind and apologetic
22 de maio de 2026
Avaliação não solicitada
Resposta da Engage Credit
Hi Derek, thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
The bloke I spoke to was understanding…
The bloke I spoke to was understanding and very helpful
21 de maio de 2026
Avaliação não solicitada
Resposta da Engage Credit
Hi, thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
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