Called the customer service number to cancel our yearly membership. Ella was very friendly and helpful over the phone. The English heritage sites we have visited over the last years have been ama... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
The Customer Service team are really helpful, we have been members for 4 years and couldn't remember which emails we had used for the Members area. The live chat option was the most effective way to... Ver mais
A empresa respondeu
Fabulous visit to Audley End enhanced by the free tour of the garden. Welcoming, helpful and knowledgeable volunteers and staff. Everywhere we went was immaculate, the tool store and pot store was my... Ver mais
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I had a query regarding a refund and I received a prompt and courteous reply from Nigel at English Heritage. English Heritage didn't have to refund me under their terms and conditions, but did so and... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
English Heritage cares for over 400 historic buildings, monuments and sites - from world-famous prehistoric sites to grand medieval castles, from Roman forts on the edges of the empire to a Cold War bunker. Through these, we bring the story of England to life for over 10 million people each year.
Informações de contato
Reino Unido
- english-heritage.org.uk
4,6
Excelente
3 mil avaliações
Sem histórico recente de pedidos de avaliações
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Quick response to replace my damaged…
Quick response to replace my damaged membership card and information given to allow access until card available.
27 de julho de 2026
Avaliação não solicitada
Resposta da English Heritage
Hi Mick, thanks for your review! We're so happy to hear we could quickly assist with your damaged membership card. Thank you for your kind words!
I was dealt with quickly and efficiently
I was dealt with quickly and efficiently
27 de julho de 2026
Avaliação não solicitada
Resposta da English Heritage
Hi there, Thank you for your wonderful review! We are so pleased to hear that you had such a quick and efficient experience with us. We truly appreciate your feedback!
The assistant who helped with my query…
The assistant who helped with my query was excellent. It was an unusual query so she ensured that I knew what she was doing each step of the way whilst she looked into it. Great service.
29 de julho de 2026
Avaliação não solicitada
Resposta da English Heritage
Hi Phillip, Thank you for your wonderful review! We're so pleased to hear that our assistant provided such excellent service. We appreciate you sharing your experience.
The EH website gave easy access to live…
The EH website gave easy access to live chat. My query was dealt with efficiently, and sorted satisfactorily.
29 de julho de 2026
Avaliação não solicitada
Resposta da English Heritage
Hi Margaret, thanks for your review! We're glad to hear that our live chat provided easy access and that your query was handled efficiently. Thank you for your feedback!
Great and quick response
Great and quick response. Kind in communication. Good experience!!
29 de julho de 2026
Avaliação não solicitada
Resposta da English Heritage
Hi Ruben, Thanks for your review! We're so happy to hear that you had a good experience and received a quick and kind response. We appreciate your positive feedback!
I wanted to change our membership type…
I wanted to change our membership type and got to chat with Clare who was extremely helpful and polite. The issue was resolved in just a couple of minutes.
29 de julho de 2026
Avaliação não solicitada
Resposta da English Heritage
Hi Jorge, thanks for your review! We're so glad to hear that you had such a positive experience when changing your membership type. It's great to know that our team was able to assist you. We appreciate you sharing your feedback!
Great customer service
Really helpful and friendly customer service operator, able to quickly and politely deal with my query in a very satisfactory manner
29 de julho de 2026
Avaliação não solicitada
Resposta da English Heritage
Hi Susan, Thanks for your review! We're so happy to hear that our customer service was helpful and friendly. We appreciate you sharing this positive experience!
Slight problem quickly solved.
28 de julho de 2026
Avaliação não solicitada
Resposta da English Heritage
Hi Brian, thanks for your review. We're glad we could help!
Overseas Pass for UK Visitors - 9 and 16 day passes available
Living in Australia but enquired re our trip to UK in Sept 2026. We were interested in having an overseas pass to English Heritage sites and requested some advice re options. Within a couple of days we received the information we required. Very efficient, useful and courteous.
29 de julho de 2026
Avaliação não solicitada
Resposta da English Heritage
Hi Terry, Thank you for your wonderful review! We're so pleased to hear that we could provide you with the information you needed for your upcoming trip to the UK. We hope you have a fantastic time exploring the English Heritage sites!
Very informative and helpful
Very informative and helpful
28 de julho de 2026
Avaliação não solicitada
Resposta da English Heritage
Hi there, thanks for your review! We're truly happy to hear that you found our information helpful and informative. We appreciate your feedback!
Prompt and courteous on-line help
28 de julho de 2026
Avaliação não solicitada
Resposta da English Heritage
Hi Peter, thanks for your review! We're so glad our online support was helpful and efficient for you. We appreciate your kind words!
Good customer service
Joya was very fast and solving the issue and provided information about parking on sites that i wasnt aware of. issue was resolved straight away. very pleased with the chat
28 de julho de 2026
Avaliação não solicitada
Resposta da English Heritage
Hi David, Thanks for your review! We're so happy to hear that Joya was able to quickly resolve your issue and provide helpful information. We appreciate you sharing your experience with us!
Ella was very polite and helpful.
28 de julho de 2026
Avaliação não solicitada
Resposta da English Heritage
Hi Eileen, Thank you for your wonderful review! We are so pleased to hear that Ella was polite and helpful during your experience. We appreciate your kind words!
I still cant get a 7 day pass
I still cant get a 7 day pass. I can't see which red button to press.
I phoned and spend 10 minuets on the phone only to get the same link. Which says to press the red button. Where is the red button???
28 de julho de 2026
Avaliação não solicitada
Resposta da English Heritage
Hi Miss Tucker, thank you for leaving a review. We're sorry that you are having issues online. So that we can help get this resolved, I have sent you a request for further information. I look forward to hearing from you.
great customer service to update our subscription
Our new membership cards came through, but we are now both pensioners, so the membership and price was wrong. I had a 'live chat' with Kemi, who quickly confirmed a few details, updated the system, arranged for new membership cards to be sent, and adjusted the membership fee.
27 de julho de 2026
Avaliação não solicitada
Resposta da English Heritage
Hi Graham, thanks for your review! We're glad we could assist with updating your membership to reflect your current status. We appreciate you reaching out to us.
English Heritage is Greate
English Heritage is Greate, they answered my questions and supported my requests for help and support.
27 de julho de 2026
Avaliação não solicitada
Resposta da English Heritage
Hi Alan, Thanks for your review! We are so pleased to hear that we were able to assist with your questions and provide the help you needed. We appreciate your kind words.
First class customer service
The query I raised was dealt with in a timely and professionally efficient manner. I could not have wished for better service. Thank you so much.
27 de julho de 2026
Avaliação não solicitada
Resposta da English Heritage
Hi Mike, Thanks for your review! We're so pleased to hear that your query was handled in such a timely manner. We truly appreciate your kind words and are delighted you had such a positive experience.
Very good service.
The phone was answered very quickly and my problem was solved efficiently, he was polite and well mannered.
27 de julho de 2026
Avaliação não solicitada
Resposta da English Heritage
Hi Christine, Thanks for your review! We're so happy to hear that your problem was solved. We appreciate you sharing your positive experience!
Very easy to access help and the member…
Very easy to access help and the member of staff Vicki was very helpful and friendly . Very efficient
27 de julho de 2026
Avaliação não solicitada
Resposta da English Heritage
Hi Stephanie, Thanks for your review! We're so happy to hear that Vicki was helpful and friendly, and that you found our service easy to access.
Resposta da English Heritage
Hi Mr Paul Barrett, thanks for your review! It's great that you were happy with the service you received, thanks again for letting us know!
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