It was so great to be able to speak to an actual person who was friendly and helpful, dealt with my query efficiently, and confirmed everything to me in an email. Such a refreshing change from having... Ver mais
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Veja o que dizem as avaliações
I made a mistake when ordering Dover Castle admission tickets online that had the wrong date. I emailed the address given for contact requesting help and received a timely response from Audrette alon... Ver mais
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Called the customer service number to cancel our yearly membership. Ella was very friendly and helpful over the phone. The English heritage sites we have visited over the last years have been ama... Ver mais
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I was delighted by the quick response from customer services when I contacted them with regard to a membership issue. I have just had the same issue with another membership, but that was only correcte... Ver mais
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Detalhes da empresa
Escrito pela empresa
English Heritage cares for over 400 historic buildings, monuments and sites - from world-famous prehistoric sites to grand medieval castles, from Roman forts on the edges of the empire to a Cold War bunker. Through these, we bring the story of England to life for over 10 million people each year.
Informações de contato
Reino Unido
- english-heritage.org.uk
4,6
Excelente
4 mil avaliações
Sem histórico recente de pedidos de avaliações
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I spoke to Ella and she was polite and…
I spoke to Ella and she was polite and helpful.
27 de julho de 2026
Avaliação não solicitada
Resposta da English Heritage
Hi Hannah, thanks for your review! We're so glad Ella could help you and appreciate you letting us know your experience.
Easy to live chat to an Agent
25 de julho de 2026
Avaliação não solicitada
Resposta da English Heritage
Hi Ms Mary Laxton, thanks for your review! We're glad our live chat made things easy for you. We appreciate your feedback.
We had a last minute issue with our…
We had a last minute issue with our Stonehenge tour reservation for our upcoming trip to Great Britain. Many thanks to Ella from the Heritage team, who was very patient and attentive. She communicated clearly to ensure the problem was resolved to our complete satisfaction. Highly recommend!
23 de julho de 2026
Avaliação não solicitada
Resposta da English Heritage
Hi Natalie, thanks for your review! We're so glad to hear that Ella was able to assist you effectively with your last-minute reservation issue. It's wonderful to know that everything was resolved to your satisfaction for your upcoming trip!
Much easier using the chat than trying…
Much easier using the chat than trying to fight with the website portals.
24 de julho de 2026
Avaliação não solicitada
Resposta da English Heritage
Hi Carol, thanks for your review! We're glad we could help you using our live chat. Thanks for letting us know your experience.
Questions sorted via live chat in just…
Questions sorted via live chat in just 1 min. No waiting time, very straightforward and helpful
24 de julho de 2026
Avaliação não solicitada
Resposta da English Heritage
Dear Mr Leung, Thanks for your review! We're so pleased to hear that your questions were sorted quickly and that you found our live chat service helpful.
Customer service is excellent
Customer service is excellent in relation to membership queries and guidance.
23 de julho de 2026
Avaliação não solicitada
Resposta da English Heritage
Hi Nicola, Thanks for your review! We're so happy to hear that you found our customer service excellent and you got the help you needed.
Quick response to query
My query was answered quickly and efficiently.
23 de julho de 2026
Avaliação não solicitada
Resposta da English Heritage
Hi Val, Thank you for your review! We are so happy to hear that your query was answered quickly. We appreciate your feedback!
Quick easy and dealt with professionally
23 de julho de 2026
Avaliação não solicitada
Resposta da English Heritage
Hi kpbt, thanks for your review! We're pleased to hear that your experience with us was quick and easy. Thank you for your feedback!
Prompt response to my request
Consideration was made to the fact that we were unable to keep our membership due to ill health. My emails were responded to very quickly and very politely. I was extremely impressed with the professional way that my request was handled.
23 de julho de 2026
Avaliação não solicitada
Resposta da English Heritage
Hi Mrs Susan Gibbs, Thank you for your kind review. We're pleased to know that your request was handled professionally and efficiently.
Very positive and prompt response
I made a request by email to English Heritage and received a reply very quickly and promptly.
22 de julho de 2026
Avaliação não solicitada
Resposta da English Heritage
Hi Steve, thanks for your review! It's great to hear that we were able to help you and appreciate you letting us know your experience.
Payment Options Query
Live chat sorted my query, very quickly
22 de julho de 2026
Avaliação não solicitada
Resposta da English Heritage
Hi Geoff, thanks for your review! We're glad our live chat provided the help you needed, thanks again for letting us know.
Very easy to resolve my query…
Very easy to resolve my query and udate membership. your rep was polite and helpful. customer service as it should be.
21 de julho de 2026
Avaliação não solicitada
Resposta da English Heritage
Hi Brian, Thanks for your review! We're so happy to hear that resolving your query and updating your membership was easy. We appreciate you sharing your experience!
Fast and efficient customer service.
22 de julho de 2026
Avaliação não solicitada
Resposta da English Heritage
Hi Rochelle, thanks for your review! We're very glad we could help you and appreciate you letting us know your experience.
Resposta da English Heritage
Hi there, thanks for your kind review! We are so pleased to hear that you found our advice helpful and friendly. We truly appreciate your feedback.
Quick fix of my ticket date
Quick fix of my ticket date
Tks for Quick support
21 de julho de 2026
Avaliação não solicitada
Resposta da English Heritage
Hi Renaud, thanks for your review! We're very happy to hear we could help you with your query.
Taking out membership but then…
Taking out membership but then immediately changing address caused problems. However, one phone call and the response was instantly friendly and helpful, resolving everything quickly. instantly
1 de julho de 2026
Avaliação não solicitada
Resposta da English Heritage
Hi Nick, thanks for your review! We're glad our team could quickly resolve the address change issue for you. We appreciate you sharing your experience with our support.
French Translation
I asked a question by email regarding the possible availability of a French translation to the information available. This was answered promptly and I am pleased to say there is one. I can't see how anyone could have done more.
21 de julho de 2026
Avaliação não solicitada
Resposta da English Heritage
Hi David, thanks for your review! We are so pleased to hear that our response regarding the French translation was helpful and met your expectations. We appreciate you taking the time to share your experience with us!
Joya was a wonderful and great help…
Joya was a wonderful and great help with me today as I had a question about my membership but she was a wonderful help so it was a pleasure to chat with her today I always get great help and nothing is too much trouble so well done and thanks from Paul
20 de julho de 2026
Avaliação não solicitada
Resposta da English Heritage
Hi Paul, Thank you so much for your kind feedback! We're thrilled to hear that Joya provided such excellent assistance with your membership question.
I Thank you.
I had made a mistake which was handled very compassionately by the English Heritage Customer service staff. They sorted my problem very kindly.
20 de julho de 2026
Avaliação não solicitada
Resposta da English Heritage
Hi There, Thank you for your wonderful feedback! We are so pleased to hear that our customer service staff were able to assist you kindly with your issue. We appreciate you sharing your positive experience.
Exceptionnel customer service. A swift positive response to my…
A swift positive response to my problem. The service couldn’t be better. Perfect
16 de julho de 2026
Avaliação não solicitada
Resposta da English Heritage
Hi Pauline, Thanks for your review! We're so pleased to hear that your problem was resolved quickly. We appreciate your kind feedback!
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