Enterprise Avaliações 

I tried to rent a car in Sevilla, in the Tomares office but was not able to do this since your employees constantly lie and pretend that there are silly conditions to fulfill. I will find the main office address in Spain and see how I can make you understand what your organisation actually does.
your staff cheats lies abuses and vomits.

Tenia una reserva, y cuando voy me dice el chico que me atiende que no tiene coche para darme que no le queda nada, siendo que tengo un reserva , pasado un rato llega un cliente le cuenta una historia y por arte de magia dice que tiene un coche para darle,mi reaccion fue preguntarle si yo tenia cara de tonta que hacia 10 minutos me habia dicho que no tenia mi coche y viene otro cliente y se lo da? Y me responde con chuleria que a mi no tenia que darme ninguna explicación.
Todo esto paso en la oficina de renfe alicante , ya mi renting ha puesto una queja directamente a la central de Enterprise.
Un consejo para el dependiente de la oficina que con esa chuleria no va a llegar a ningun lado.
Yo entiendo que no tenga el vehiculo para entregarmelo , lo que no entiendo que al rato se saque uno de las chistera y lo haga delante de mi cara como si yo fuese tonta.

I used enterprise in Venice cowboys keep my deposit very bad company NEVER answer emails

Don’t use

We picked up a Peugeot 208 from Nîmes airport beginning of September 2025. The following day we looked at the tyres and noticed that the front two tyres were badly worn and possibly illegal. Having checked at a local garage we were told that the tyres were “dead” and that we would endure an on the spot fine if stopped by the police. We contacted Enterprise who directed us to their local approved garage who replaced the two tyres. It took half a day and we were told that we would get a refund of half a day car hire ( 40 euros). We thought this compensation was totally inadequate in view of the serious defect of the car and we requested a 50% refund of the hired charge. Having been in touch with Enterprise in Nîmes we were verbally told that we should get a refund of approximately 190 euros although the total cost of the rental was 597 euros. To this day in spite of phone calls and emailed, no communication or refund have been received. DO NOT USE ENTERPRISE RENT A CAR, ( booked from the UK via Holiday Autos) as you may get a dangerous vehicle!

The service at the airport was awful. I booked a car online with the help of an enterprise employee. When I arrived at the airport they said they didn’t accept Revolut (never mentioned before). I then tried to change it to my mums name as she did have a different card. They then said the system was blocked so the change could not happen. They did not try to solve my problem and the manager Maria was very smiley saying that the system was blocked and that nothing could be done. Ridiculous and what a way of ruining a families holiday.

SAFETY RISK!! This branch gave us a car with punctured tyres (noted in the contract but missed at signing) even though we were driving to Scotland. The tyre failed mid-trip, roadside support was useless, and two garages confirmed BOTH tyres were dangerously damaged—they were shocked we’d even made it there. We lost hours of our trip. Scotland branch was fair and advised requesting a refund, but London branch showed ZERO accountability or concern. Extremely disappointed and worried by such negligence. Avoid this branch.

Do not rent a vehicle from the Enterprise Budapest airport. If you do, get some kind of insurance because they will charge you damage 60-days after the after your drop off, and just charge your credit card out of the blue. I demanded date stamped photos of all damage prior to my rental proving the said damage occurred while the van was in my possession. I emailed several times with NO response regarding the photographic proof. I was sent a photo in the initial email that looked like a smudge and another spot that could not be seen in the photo. It’s obviously a scam towards American travelers to change for so called damage. It was $250 for dirt smudges and there’s no way to prove it 1,000s of miles away. If you must rent, take photos and video with an agent and have the write down all prior damage to save yourself agony.

Nefasta no volveremos a contratar nada con esta empresa ni la recomendaremos a nadie, nuestro caso ha sucedido en la oficina de la estación de tren de Pontevedra,en todo momento tanto en la web como telefónicamente se me adjunta la información en la que se incluye que el quilometraje es ilimitado, a la hora de la firma incluyen lo contrario en una letra muy chiquita ,algo muy típico y yo muy tonta. Los empleados no informan de nada,encima insisten demasiado para que contrates más seguros y gastes más dinero, mal profesionales, estafadores, incompetentes en el desarrollo de su trabajo, gente que se ríe de los clientes.....
Pena también que no se hayan dado cuenta que el depósito de gasoil iba bastante más lleno de lo que se recogió.
Habíamos alquilado un vehículo de 7 plazas para guardarlo en garaje y nos entregaron unos de 9 que evidentemente no cogía, el mismo día de salida ya no podíamos solucionar nada.....
Esa misma furgoneta no la podían a ver prestado, increíble.
No entiendo en dónde termina la humanidad y en donde empieza la crueldad humana.....
Espero que esto sirva para ayudar a alguien a que no le pase lo que a nosotros, que hemos pagado una cantidad que no había sido la acordada con dicha empresa que te lo venden muy bien y también te engañan muy bien

Te retienen la fianza alegando que el coche no fue entregado en su día. Oficina siempre cerrada llaves en el buzón el día correcto. Después de marear te dicen que no que es mi compañía de seguro quien amplía el plazo, mienten sin ningún tipo de sentido, te arramplan los 200€ y tan felices. Jamás contratéis nada con esta compañía… solo hay que ver las opiniones de clientes

Tenía una reserva, pagada, para mediados de Agosto en Madrid, y me la cancelaron arbitrariamente, dejándome en la calle, con más de 40 grados y teniendo que irme a alquilar otro vehículo a otra empresa.
Nunca me devolvieren dinero.
La peor!!!!!

Lower than one star. It’s a criminal company that steals money and don’t deliver any service. Don’t have cars and keeping the money. This company isn’t a star they are corrupt and need the vanished of the world.

Worst experience of my life. I reserved a small car, but upon arrival they gave me a 9-seater vehicle instead. They also charged a €200 deposit, which was never refunded to us, without any explanation.

Reservamos un coche de alquiler a través de Expedia con Enterprise, con recogida en la oficina de Bilbao (estación de tren de Abando) el 9 de septiembre. Llegamos aproximadamente una hora y media antes con la esperanza de recoger el vehículo antes, pero el personal nos dijo que era imposible recogerlo antes, ya que el alquiler se había realizado a través de una empresa externa (Expedia). Es cierto, tienen sus normas. Hasta el momento, ninguna queja. Así que esperamos una hora y media en la estación y volvimos a la hora de recogida acordada... para encontrarnos con la oficina de Enterprise llena de clientes enfadados. ¿Por qué? Porque (según el personal)... ¡NO HABÍA COCHES DISPONIBLES! No solo para nosotros, sino tampoco para la media docena de clientes descontentos. La única solución que nos ofrecieron fue volver a las 16:00, cuando (según el encargado de la oficina) habría algunos vehículos disponibles. ¿Valía la pena el riesgo? Desde luego que no. Así que le pedimos al encargado que cancelara oficialmente nuestra reserva y alquilamos un vehículo de otra empresa vecina. Sin embargo, casi una semana después, aún no hemos recibido ningún reembolso por el alquiler fallido mencionado aquí. Siendo sincero, probablemente los habría perdonado si hubieran sido sinceros sobre el problema cuando llegamos a las 10:30.... pero hacernos esperar una hora y media totalmente innecesaria solo porque podían... eso es incompetencia o simplemente maldad. Así que... En definitiva, creo que la moraleja de esta historia es: ¿ENTERPRISE SPAIN? ¡Nunca más!

Hola. Hoy, dia 16-09-2025, tenia una reserva hecha para recoger un turismo en la oficina que tiene esta empresa en la estacion del AVE en Lleida a las 12:00. La persona que me ha atendido me ha dicho que no disponian de ningun vehiculo, ni hoy ni mañana, y mientras estava esperando he oido que les decia lo mismo a otros clientes sin darnos ninguna alternativa. Tambien me ha dicho que esto era habitual.
Creo que los dirigentes de esta empresa estan puteando a sus clientes o son unos incompetentes.

Una reserva que tenía con dos meses de antelación, me llaman 4 horas antes de coger el camión con plataforma y me la cancelan sin dar explicaciones y sin proponer una solución. Me tocó alquilar en otra empresa con una diferencia de 180€. Son unos impresentables. Nada recomendable.

Let down and left with no car to get home after international flight.
I flew in this morning and needed a car because the original transport fell through- booked a hire car from enterprise- paid - went to collect and they said only people the fly in can hire a car / new policy as of 1/09/25.
Hmm - staggeringly they said it was because there was a gap in the time it took me to arrive and they ‘suspect’ I didn’t come directly from the flight. Wow - didn’t know I was being timed.
Speaking to other renters whoes price had been hike x3 because lack of car availability it seems to me they just wanted to keep cars for the people who were being ripped off.
Anyway - really horrible experience/

Porque no puedo poner 0 estrellas. En el Rentacar Enterorise desagradable la estación Santa Justa. Tuvimos una experiencia de lo más desagradable. El trato pésimo por parte del encargado Pedro en agosto 2025. No hemos visto peor profesional, menor empatía y menos ganas de solucionar. Finalmente fuimos a Avis y sin comentar nada de nuestra mala experiencia nos trataron de maravilla. No todo el mundo sirve para ciertos trabajos. Nunca los recomendaremos.

Tenía una reserva para una furgoneta. La reserva estaba confirmada, prepagada, etc, con más de 15 días de antelación.
Hoy al presentarme en la oficina de Chamaratín para recogerla, me dicen que no me la pueden dar "porque la tarjeta VISA de débito no está emitida por un banco Español" Al parecer no vale ningún banco de la UE, sólo Españoles, pese a que en las condiciones generales pone claramente que "se aceptan todas las tarjetas VISA y Mastercard de débito y crédito"
Puesto en contacto con el servicio de atención al cliente, me dicen que "es lo que hay"
No pasa nada - para eso están los juzgados.

bad experience. I left feeling scammed.

I booked a Toyota Yaris (or similar), but when I arrived late at night, they handed me a much larger Citroën C4 without asking or giving me a choice. I was told it was the only car available and was made to sign everything before even seeing the car. Not ideal, but I accepted it since it was late and I had already paid.

The next day, the car would not start. I tried everything and then spent four hours calling different Enterprise numbers before anyone gave me an answer. Eventually, they sent someone two hours later. The technician told me this specific model often has a known issue with the steering lock system and that I just had to forcefully turn the wheel — something no one at Enterprise had explained at pickup, and which I could never have guessed on my own.

When I returned the car at the end of the rental, it was in perfect condition (confirmed by their own staff). However, they kept my €200 deposit and charged me an extra €21 claiming it was for “assistance” — even though the issue was due to a known fault in the model, not misuse or damage, and even though I had tried for hours to get help over the phone before they insisted on sending someone. Their staff were rude and dismissive when I protested, and basically told me there was nothing I could do because I hadn’t purchased extra insurance.

So in summary:
• Wrong car, without consent.
• Car broke down less than 24 hours later.
• Hours wasted stranded with no proper support.
• Known vehicle fault blamed on me.
• Deposit kept + extra charges.
• Extremely rude customer service.

Was given a courtesy car by the AA when my car needed repair which was supplied by Enterprise at their Keighley branch...the collection process was rushed and no attempt was made to conduct a joint pre-inspection. Not surprisingly, when I returned the car a couple of days later, to their Bradford (Queens Road) branch - as advised by Enterprise (Keighley), they launched a claim for a damaged wing mirror which I was not responsible for.... Yes, photograph every inch of the car inside and out before taking it away and repeat when you return it..... also insist on signing a hardcopy of the Rental Agreement rather than whatever's presented to you on their tablet because my printed agreement bore NO relation in certain key respects to what I was told I'd be signing on their tablet!!
Or better still - save yourself the hassle and hire from someone else because this outfit's only fit for the gutter.
The most awful car hire company I've ever had the misfortune to deal with - I just don't have the vocabulary to express how truly awful (and callous) this outfit is - absolute rubbish at every level, from the ground up - and the sooner they go bust into oblivion, the better!