Take a look at the order history and notes. This continually got pushed out, was told multiple different shipment dates, and I still have not received. This was ordered on 6/27 and it now 7/13 I ha... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Ordered the sample kit from Envelopes.com & JAM paper. Ended up using that sample kit to help a friend find her perfect wedding paper. She got a metallic paper for her save the dates. She also foun... Ver mais
A empresa respondeu
THEY HAVE AMAZING PRODUCTS!!!! ALL OF THEIR ENVELOPES COME IN A WIDE VARIETY AND THEY HAVE A HUGE SELECTION. IM A DIYER CRAFTER AND THEY EVEN HAVE SOME OF THE BEST CARDSTOCK AROUND, LIKE FOR CRAFTING... Ver mais
A empresa respondeu
This was my first time ordering from Envelopes.com and was so impressed by the vast selection of quality products. When I made an ordering error, customer service was so courteous and professional. I... Ver mais
A empresa respondeu
Detalhes da empresa
- Serviços de Impressão Digital
- Loja de materiais para empacotamento
- Loja de impressões e placas
- Impressão
Escrito pela empresa
My name is Adam, and I’m the new CEO here at Envelopes.com. I wanted to take a moment to share why I’m posting this note on Trustpilot. I know you have countless options when it comes to where you shop, and the fact that you’ve chosen to trust us really means a lot. We don’t take that lightly. Behind every order is someone’s brand, business, or project — something personal and important — and we want to be a partner in helping it look its best. Customer satisfaction isn’t a campaign for us; it’s the point of what we do. My job is to make sure that trust is earned every single time. If you’ve had a great experience with us, I’d be grateful if you shared it here. And if there’s ever something we can do better, please let us know. You can always reach out to us directly, and we’ll do our best to make it right. We read every review and use it to do our best for you. Thank you for giving us the opportunity to be part of what you’re creating. I hope we get to do it again soon. — Adam Adelman CEO, Envelopes.com UPDATED October 1, 2025
Informações de contato
New Horizons Boulevard 5300, 11701, Amityville, Estados Unidos
- review@jamplus.com
- envelopes.com
4,4
Excelente
194 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
They helped me make great labels for my…
They helped me make great labels for my dried starter jars. The finished product looked perfect and so professional. Great products here.
19 de setembro de 2025
Resposta da Envelopes.com
We’re thrilled to hear your labels turned out perfectly! It’s always rewarding to know our products help bring creative projects like yours to life. Thank you for choosing Envelopes.com and for sharing such kind feedback!
– The Envelopes.com Team
Good Experience
The printing came out nice and clear, just how I expected. Paper quality was good! Fast Shipping
1 de outubro de 2025
Avaliação não solicitada
Resposta da Envelopes.com
Hello William! We’re so happy to hear your order turned out just the way you expected! Thank you for taking the time to provide us with such wonderful feedback!
– The Envelopes.com Team
Envelope Reprint
Last January 5, 2024, I ordered 250 6x9-1/2 A10 envelopes, peel and seal. The price was $96.75. When I tried to reorder the same amount again this week, the price was double! They advised that I needed to get a new quote (would take two days). It's now been three days, no quote, and when I called I was disconnected by the first woman. I tried to call back and a man returned my call. He said that the price was accurate, because of new ink that is more expensive. Absolutely horrific experience. He said "there had been a lot of changes in the company." I guess! He said he would escalate the issue to a supervisor and would get a call back within a couple of days.
6 de janeiro de 2025
Avaliação não solicitada
Resposta da Envelopes.com
Hi Sally!
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time.
We would truly love the chance to make this right for you now. Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager
Envelopes.com
Never again
I've been a longstanding customer of envelopes.com but after my experience this past October, I will never order from them again.
First of all, they completely disregarded the variable addresses I paid $422+ for and instead printed THE SAME recipient's address on EVERY envelope in my order. So I received 450 envelopes all going to the same recipient, rendering 99% of the envelopes useless. I confirmed that the address file I uploaded had unique addresses.
Secondly, on the extra envelopes I ordered (without variable address), they opted to print the return address from the back flap also on the front. My client had planned to use these envelopes if there were any issues or last minute additions to his recipient list. Instead we had about 100 envelopes being sent to and returned to the same address, also rendering these envelopes useless.
Third of all, it took 19 DAYS for 1 of my orders to print and ship, nearly causing my client to miss our target ship-out date. And I'm convinced it only went into production when it did because I was constantly following up with envelopes.com. There was no option to select printing/production time in during the ordering process.
Lastly, their customer service team was not apologetic at all and has only offered a 15% discount on my next order (which there won't be one at this rate) as a solution. No refund, no acknowledgment of their screw ups, nothing.
Horrendous.
10 de outubro de 2024
Avaliação não solicitada
Resposta da Envelopes.com
Hi Jill!
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time.
We would truly love the chance to make this right for you now. Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager
Envelopes.com
Do not use Envelope.com!
Do not use Envelope.com!
I had a terrible experience with a recent order I placed with Envelope.com. My custom order was messed up, shipping was delayed, and the customer service was awful.
Here's a breakdown of the issues I encountered:
Messed Up Custom Order: They didn't get my custom order correct.
Delayed Shipping: The order took much longer to arrive than I was expecting.
Poor Customer Service: When I contacted customer service about the problems, they were unhelpful and basically told me to read the fine print.
Unclear Disclosure: Nowhere upfront did they disclose that printing could take up to 11 days.
Broken Checkout Cart: The checkout cart didn't work properly, forcing me to create three separate orders and pay extra fees.
Overall, this was a frustrating and expensive experience. I would strongly advise anyone considering Envelope.com to look elsewhere. There are many other companies that offer custom envelopes and printing services, and I'm sure you'll find one that provides better quality, faster shipping, and more helpful customer service.
27 de dezembro de 2024
Avaliação não solicitada
Resposta da Envelopes.com
Hi Alex!
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time.
We would truly love the chance to make this right for you now. Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager
Envelopes.com
Scam website
Scam website. Charged my card, but they say they have "no record of the order." Avoid at all costs.
17 de dezembro de 2024
Avaliação não solicitada
Resposta da Envelopes.com
Hi Rebecca!
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time.
We would truly love the chance to make this right for you now. Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager
Envelopes.com
I went to order 100 9x12 "Custom"…
I went to order 100 9x12 "Custom" envelopes It says it will be $26.99 When I added my custom artwork price changes to $76.17 I can tell by the other reviews...Stay away from Envelopes.com
11 de novembro de 2024
Avaliação não solicitada
Resposta da Envelopes.com
Hi MB!
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time.
We would truly love the chance to make this right for you now. Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager
Envelopes.com
They shipped me the wrong product…
They shipped me the wrong product (gummed vs peel and seal) and WOULDN'T fix it. Never again.
30 de outubro de 2024
Avaliação não solicitada
Resposta da Envelopes.com
Hi Jordan!
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time.
We would truly love the chance to make this right for you now. Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager
Envelopes.com
sounds like the same as everyone else…
sounds like the same as everyone else that had bad reviews. over promise, under deliver. horrible customer service. "I'm gonna put you on hold for 2 min" turns into 30 minutes. SOOOOOOO MAD. NEVER AGAIN
21 de outubro de 2024
Avaliação não solicitada
Resposta da Envelopes.com
Hi Tim!
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time.
We would truly love the chance to make this right for you now. Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager
Envelopes.com
I'm not sure why they can't get their…
I'm not sure why they can't get their act in gear over the last year or so. I've ordered over 50,000 of the identical product from them over 5 years and in the last year every order was a pain, late and just screwed up. I had to send in the artwork again even though none of it has changed. The chat line is a nightmare and just tells you to wait for an email. Identical orders placed an hour apart are delivered weeks apart. Something must have happened and the website can't even do a re-order without entering all new data and getting a new quote for the last year.
16 de outubro de 2024
Avaliação não solicitada
Resposta da Envelopes.com
Hi Brian!
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time.
We would truly love the chance to make this right for you now. Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager
Envelopes.com
Avoid them if you can
Avoid them if you can. I've had to deal with envelopes.com for many projects over the past 5 years, not one custom job—and few of my simpler orders—have ever been correct or were accompanied by the bare-minimum of good customer service. If you do not call them repeatedly they may never ship your product or even tell you it's out of stock. Envelopes.com is as close to a scam as a legitimate business can be.
30 de setembro de 2024
Avaliação não solicitada
Resposta da Envelopes.com
Hi Joe!
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time.
We would truly love the chance to make this right for you now. Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager
Envelopes.com
I would give them 0 stars if I could
I would give them 0 stars if I could. Ordered and paid for expedited shipping. Three weeks later and still no envelopes. Envelopes.com is a scam. When you call customer service they tell you you will hear back from a manager and you never do. I called them three straight days and same answer each time.
26 de setembro de 2024
Avaliação não solicitada
Resposta da Envelopes.com
Hi Scott!
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time.
We would truly love the chance to make this right for you now. Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager
Envelopes.com
Used to be great, now terrible.
I've used this company for 15 years and prior to this they had always been reliable. It appears that they have changed their website, which doesn't work properly now, and apparently all of the people who had made them worth using. In trying to reorder, I received a price of zero and customer service indicated they would fix it in the cart, but they never did even after multiple phone calls. I've found another printer.
19 de setembro de 2024
Avaliação não solicitada
Resposta da Envelopes.com
Hi C. Enlow!
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time.
We would truly love the chance to make this right for you now. Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager
Envelopes.com
Extremely poor customer service
Extremely poor customer service. A lot of mis information. Customer Service is probably off shore and knows absolutely nothing about the product. Order time out the door is way too long. Will never use them or their sister company Jam Paper again!!
18 de setembro de 2024
Avaliação não solicitada
Resposta da Envelopes.com
Hi Jordan!
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time.
We would truly love the chance to make this right for you now. Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager
Envelopes.com
Avoid, avoid, avoid
This company messed up my order at each stage. First, they made the wrong proof. After approving the correct proof, they printed the wrong proof. They refused to accept a return. Finally, after days of back and forth and contesting the charge, they sent me the wrong return labels. Look elsewhere!
17 de setembro de 2024
Avaliação não solicitada
Resposta da Envelopes.com
Hi Steven!
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time.
We would truly love the chance to make this right for you now. Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager
Envelopes.com
Some of the worst customer service I…
Some of the worst customer service I have ever experienced. I have a decades + experience working as a Graphic designer with 100's of other suppliers. I Understand setting up documents for print and followed the Templates Provided by Jam Paper. However when the printed envelopes arrived the logo was positioned about 1" too low. I confirmed the logo was printed in the wrong place with a customer service rep over the phone. She pulled up my design file and compared it to the photos I sent here of the printed envelopes I received. She confirmed they were mis printed and that the service request would go into review for a re print. Apparently someone else thinks they have been printed correctly and I was never refunded or provided a reprint. It is terribly frustrating to have a problem confirmed with a customer service rep but never be provided a solution. I would recommend to never use this company for a custom print job.
5 de agosto de 2024
Avaliação não solicitada
Resposta da Envelopes.com
Hi Joseph!
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time.
We would truly love the chance to make this right for you now. Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager
Envelopes.com
Envelopes.com - FALSE ADVERTISING
Envelopes.com advertises online that they can turn around custom envelopes in 3days, THEY CANNOT. It is actually FALSE ADVERTISING. It has taken them TWO WEEKS and counting. If your business is important to you, do not use this company. I will NEVER use this company again.
17 de junho de 2024
Avaliação não solicitada
Resposta da Envelopes.com
Hi Zachary!
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time.
We would truly love the chance to make this right for you now. Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager
Envelopes.com
Order never delivered, customer service no help
I have reached out to customer service about my order that was never shipped. They were of no help, multiple times assuring me they were about to ship them, or they were "looking into it" and was told I would be personally emailed with order updates. None of this ever happened, and my order never shipped. Stay far, far away from this company.
20 de maio de 2024
Avaliação não solicitada
Resposta da Envelopes.com
Hi Noyes!
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time.
We would truly love the chance to make this right for you now. Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager
Envelopes.com
Totally unreliable
Envelopes.com is so unreliable that it almost screwed up one of the biggest fundraisers my foundation has all year. I ordered 1000 envelopes for my invitations and paid an extra $250 to get the envelopes printed with the recipients’ addresses. I placed the order on April 10th and I finally had them shipped on April 30th. I was able to receive them on May 7th and, to my total astonishment, they had delivered 1000 envelopes all with the same address on them!
I called immediately and explained the issue, considering that I had to send out the invitations by Saturday because I was about to leave for Europe for work on Sunday. I had to send those envelopes out, otherwise my carefully planned fundraiser would have no attending guests!
I called multiple times and nobody, I repeat nobody, would understand the horrible situation I was through. They kept saying that it will take UP TO 72 hours just to talk to the printing department and from 3 to 11 days to have the job reprinted. I can’t believe that they weren’t willing to fix the problems they created by expediting the printing to the same day and ship the envelopes overnight. Such a deplorable and unreliable company with a very, very poor customer service.
Avoid!
9 de maio de 2024
Avaliação não solicitada
Resposta da Envelopes.com
Hi Stefano!
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time.
We would truly love the chance to make this right for you now. Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager
Envelopes.com
This is a scammy company
This is a scammy company. They forgot my order. I had to reach out four times and got the same workaround each time. Finally, two weeks after the estimated delivery date, I was told that the material needed was back ordered. I then requested a refund, which they "forgot" to process.
16 de abril de 2024
Avaliação não solicitada
Resposta da Envelopes.com
Hi Marc!
I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time.
We would truly love the chance to make this right for you now. Please reach out to us at Reveiw@jamplus.com and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back.
— Elizabeth, Customer Support Manager
Envelopes.com
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.