It was good to see Mark again doing the annual service of my Heat Pump system. I have no relevant expertise in Heat Pump systems. But I trust that Mark did do an excellent job.
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Once again excellent service from this company, plus i am learning new things each time on how to improve the system and efficiency. Very happy so far.
Usual great and friendly service. Helpful and practical information and advice. Mark has been looking after us for a few years now and I always feel like we are in good hands.
We're a year into our ASHP and solar/battery install from EPC now and everything is going perfectly. The system is great, service from the entire team has been brilliant - cant' recommend them highly... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Elevate to Eco-Smart Living Step into a greener lifestyle with our user-friendly, sustainable energy saving solutions – perfect for the modern, environmentally aware home. Switch to Solar Power Start generating clean, money-saving energy from your roof with solar panels (or even add a battery). We handle the technical stuff. Switch to Heat Pumps Reduce your carbon footprint from the comfort of your cosy home. Heat pumps are not the future, they are the now.
Informações de contato
15-17 Russel Way, CM1 3AA, Chelmsford, Reino Unido
- 01245408792
- info@epc-improvements.co.uk
- epc-improvements.co.uk
4,8
Excelente
88 avaliações
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The EPC Annual Service of my Heat Pump system
It was good to see Mark again doing the annual service of my Heat Pump system.
I have no relevant expertise in Heat Pump systems. But I trust that Mark did do an excellent job.
5 de junho de 2026
Excellent service
Very efficient and professional service. Mark was able to explain all the steps to me.
4 de junho de 2026
Once again excellent service from this…
Once again excellent service from this company, plus i am learning new things each time on how to improve the system and efficiency. Very happy so far.
22 de maio de 2026
As always done a fantastic job!
8 de junho de 2026
Usual great and friendly service
Usual great and friendly service. Helpful and practical information and advice. Mark has been looking after us for a few years now and I always feel like we are in good hands.
29 de maio de 2026
Mark - top guy
As always, Mark carried out a professional and thorough yearly service on our system. Thank you
29 de maio de 2026
Helpful and gave detailed information
14 de maio de 2026
Resposta da EPC
Thank you for your 5-star review, Ahmet! We really appreciate your feedback. We're glad you found our team helpful and that the information provided was clear and detailed. Thanks again for choosing EPC — we’re always here if you need any further advice or support.
Good communication and flexibility…
Good communication and flexibility shown with installation having to work around renovations.
Just had an annual service and that went well. Engineer pointed out to me that there was no inhibitor in the heating system as I'd had some earlier radiator work, he rectified that, despite it probably not being part of the job.
20 de maio de 2026
Resposta da EPC
Thank you for the fantastic review, James. We really appreciate you taking the time to share your experience.
We’re pleased to hear that the installation process worked smoothly around your renovations and that the communication and flexibility from the team met your expectations. It’s also great to know your annual service went well.
Our engineers always aim to go the extra mile where possible, so we’re glad the issue with the inhibitor was spotted and resolved for you. Thanks again for choosing EPC and for your continued trust in us.
EPC-Improvements
EPC. Has been extremely professional in the design and implementation of their design. We were impressed with the preinstallation information provided for our solar panels, batteries and Heatsource equipment. Clear information which was easy for the contractor to follow, which made installation and commissioning extremely easy and successful.
7 de maio de 2026
Resposta da EPC
Thank you for your excellent review, Albert. We really appreciate your detailed feedback.
It’s great to hear that you found the whole process professional from start to finish, and that the pre-installation information provided for your solar panels, batteries, and heat source equipment was clear and helpful. We put a strong focus on planning and communication to ensure installations run as smoothly as possible, so it’s fantastic to know this made the installation and commissioning straightforward and successful for everyone involved.
Thank you again for choosing EPC-Improvements.
Great service from an experienced…
Great service from an experienced engineer. Gave some great tips on ope ration of system and use of the Neo App,
7 de maio de 2026
Resposta da EPC
Thank you for your 5-star review, John. We’re really pleased to hear you received great service from our engineer.
Taking the time to explain how to get the best performance from the system and helping customers feel confident using the Neo App is an important part of the service we aim to provide. We’re glad you found the advice and tips useful.
Thanks again for choosing EPC and for taking the time to share your experience.
Very good service
14 de maio de 2026
Resposta da EPC
Thank you for your 5-star review, Alper. We’re really pleased to hear you were happy with the service provided.
We appreciate your support and thank you for choosing EPC.
Consistent knowledgeable engineer
Consistent knowledgeable engineer - really helpful
14 de maio de 2026
Resposta da EPC
Thank you for your 5-star review, Sarah. We’re delighted to hear you found our engineer knowledgeable, consistent, and helpful throughout.
Providing reliable support and expert advice is something we take great pride in, so your feedback is really appreciated. Thank you again for choosing EPC.
Heat Pump Service
Extremely reliable and attentive company, arrived on time and very thorough.
13 de maio de 2026
Resposta da EPC
Thank you for your 5-star review. We’re delighted to hear you were happy with the service provided during your heat pump service visit.
Reliability, punctuality, and thorough workmanship are all things we take great pride in, so it’s fantastic to receive your feedback. Thank you again for choosing EPC
Resposta da EPC
Thank you for your 5-star review, Mark. We really appreciate your feedback.
We’re pleased to hear you found the team professional and knowledgeable throughout your experience with us. Providing expert advice and a high standard of service is always our priority.
Thank you again for choosing EPC.
Came on time and worked cleanly and…
Came on time and worked cleanly and efficiently
29 de abril de 2026
Resposta da EPC
Thank you for your review, David. We’re pleased to hear the team arrived on time and carried out the work cleanly and efficiently.
We appreciate you taking the time to share your feedback and thank you for choosing EPC.
Excellent service
EPC have serviced my air source heat pump annually since its installation four years ago. They do a very thorough and professional job, talking me through every aspect of the work, explaining the importance of each step. It's very reassuring and I can't recommend the company enough - an excellent example to the industry!
10 de abril de 2026
Resposta da EPC
Thank you so much for your fantastic review, Anne. Your continued trust in EPC over the past four years means a great deal to us.
We’re delighted to hear that you’ve consistently found our servicing thorough, professional, and reassuring. Taking the time to explain the work being carried out and helping customers understand the importance of maintaining their air source heat pump properly is a key part of the service we aim to provide.
Your comments about setting an example for the industry are incredibly appreciated by the whole team. Thank you again for your recommendation and continued support.
Excellent Service
Service was very thorough and professional. The engineer was happy to explain things and answer any questions I had.
10 de abril de 2026
Resposta da EPC
Thanks so much for the fantastic review!
Really glad to hear you found the service thorough and professional, that’s exactly what we aim for. It’s great to know the engineer took the time to walk you through everything and answer your questions properly.
If you ever need anything else, don’t hesitate to reach out, we’re always happy to help.
Annual Service
Annual Service 1/4/26
Arrived at time expected.
Efficient service of equipment, clean and tidy.
Was very helpful in answering questions on the system use.
Documenation completed.
1 de abril de 2026
Resposta da EPC
Thanks so much for your review, Gillian!
Great to hear everything ran smoothly and on time. We always aim to deliver an efficient, tidy service, so it’s good to know that came across. Glad the engineer was able to help with your questions and make sure everything was clearly explained.
We really appreciate your feedback and look forward to seeing you again at your next service.
Peace of Mind with a Thorough Service.
The engineer Mark is always very thorough in what he does and also in the information he provides. He is always willing to listen to our questions. He gives gives real peace of mind. Seems happy to spend to time with us to ensure a good job and that we are satisfied.
7 de abril de 2026
Resposta da EPC
Thanks so much for your kind words, Keith. We really appreciate you taking the time to share your experience.
It’s great to hear that Mark’s thorough approach and clear communication gave you that peace of mind. We pride ourselves on taking the time to do things properly and making sure everything is fully understood, so it’s fantastic to see that reflected in your feedback.
We’ll be sure to pass this on to Mark, he’ll be pleased to hear it. Thanks again for choosing us!
Mark arrived on time to carry out the…
Mark arrived on time to carry out the first service to our heat pump and heating system. He was both competent and knowledgeable and when the service was completed asked if there was anything I wanted explained or was concerned about as well as explaining any work he had carried out.
7 de abril de 2026
Resposta da EPC
Thank you for taking the time to leave such a great review, Peter — we really appreciate it.
It’s great to hear that you were happy with the service Mark provided. We pride ourselves on being thorough, transparent, and making sure everything is clearly explained, so it’s good to know that came across during your visit.
If you ever have any questions about your system or need anything in the future, don’t hesitate to get in touch,
we’re always happy to help.
Thanks again for choosing us.
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