Mark communicated well with us and is clearly knowledgeable about Steibel ASHPs. Hewas on time and did a thorough service.
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Veja o que dizem as avaliações
It was good to see Mark again doing the annual service of my Heat Pump system. I have no relevant expertise in Heat Pump systems. But I trust that Mark did do an excellent job.
Once again excellent service from this company, plus i am learning new things each time on how to improve the system and efficiency. Very happy so far.
Usual great and friendly service. Helpful and practical information and advice. Mark has been looking after us for a few years now and I always feel like we are in good hands.
Detalhes da empresa
Escrito pela empresa
Elevate to Eco-Smart Living Step into a greener lifestyle with our user-friendly, sustainable energy saving solutions – perfect for the modern, environmentally aware home. Switch to Solar Power Start generating clean, money-saving energy from your roof with solar panels (or even add a battery). We handle the technical stuff. Switch to Heat Pumps Reduce your carbon footprint from the comfort of your cosy home. Heat pumps are not the future, they are the now.
Informações de contato
15-17 Russel Way, CM1 3AA, Chelmsford, Reino Unido
- 01245408792
- info@epc-improvements.co.uk
- epc-improvements.co.uk
4,8
Excelente
92 avaliações
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It did what it agreed to do promptly…
It did what it agreed to do promptly and efficiently, as far as I can tell. A helpful and considerate engineer.
21 de janeiro de 2026
Resposta da EPC
Thanks, Mr Cook — we appreciate you taking the time to leave a review.
Doing exactly what we say we’ll do, when we say we’ll do it, is the baseline for us, so it’s good to hear that came across on the day. I’ll be sure to pass on your comments to the engineer as well.
Thanks again for choosing EPC Improvements.
EPC Annual Service
The Engineer, Mark, was friendly and efficient in servicing the system - explaining what he was doing and what to do to avoid a blocked drain from leaves in the ASHP.
21 de janeiro de 2026
Resposta da EPC
Thanks, Simon — really appreciate you leaving a review.
Mark is great at making sure customers understand not just what’s been done, but how to keep the system running smoothly long term, so it’s good to hear that came through. Simple things like keeping drains clear can make a big difference to performance and reliability.
Thanks again for booking your annual service with EPC Improvements — we’re here whenever you need us.
Excellent Customer Service
Just wanted to say a big thank you to the team at EPC for arranging one of their technicians/fitters to come out to look at our battery and get it back online.
The guy that came was amazing and so helpful and polite and we are back up and running.
Just wanted to make sure I passed on this feedback. People often only get in touch to complain, but feel it is just as important to notice the good points.
We are very grateful for you and your team with our whole solar and battery journey and your professional support from start to finish. It has been exemplary and we cannot fault you!
8 de janeiro de 2026
Resposta da EPC
Thanks so much, Sam — we really appreciate you taking the time to share this.
Getting systems back online quickly and properly is exactly what we’re here for, and it’s great to hear the technician looked after you so well. I’ll make sure your feedback is passed on to the whole team — comments like this genuinely matter.
You’re absolutely right that people tend to speak up when things go wrong, so we’re especially grateful you called out the positives. Thanks again for trusting EPC with your solar and battery setup — we’re glad to be part of the journey and we’re always here if you need us.
Resposta da EPC
Thanks, Sunsanna — we really appreciate you taking the time to leave a review.
Great to hear you found everything quick, efficient, and thorough — that’s exactly what we aim for. We’re always pushing ourselves to improve, so if there’s anything we could have done better to earn that fifth star, we’d genuinely love to hear it.
If you have a moment, feel free to drop Danny a quick note at danny@epc-improvements.co.uk
. Any feedback helps us raise the bar.
Thanks again for choosing EPC Improvements.
Great communication and staff very…
Great communication and staff very helpful.
12 de janeiro de 2026
Resposta da EPC
Thanks, Stephen — really appreciate the review.
Clear communication and a helpful team are non-negotiables for us, so it’s great to hear that stood out. Thanks again for choosing EPC Improvements.
Service of heat pump
Mark was very thorough and gave us clear easy to understand explanations.
He was also thoughtful with the bad weather and took precautions to leave it outside
We would have no hesitation to recommend
18 de dezembro de 2025
Resposta da EPC
Hi Nickie, thank you for taking the time to leave such a thoughtful review. We’re really pleased to hear that Mark explained everything clearly and took extra care given the bad weather — that attention to detail is exactly what we expect from our team. We appreciate the recommendation and are glad you were happy with the service. If you ever need anything in the future, don’t hesitate to get in touch.
Above and beyond
Mark, didn’t just service the heat pump. He also checked the hot water system and the underfloor heating. Spotting issues with both, that he spent additional time fixing.
3 de dezembro de 2025
Resposta da EPC
Hi Kieron, thanks very much for the great feedback. Mark takes real pride in going beyond a basic service, so it’s good to hear he picked up on the hot water and underfloor heating issues and got them sorted for you. That extra time on site is exactly about making sure the whole system is running as it should. We really appreciate you taking the time to share your experience.
Resposta da EPC
Hi Andy, thanks for the great review. We’re glad to hear you consistently receive a friendly, reliable service — that’s exactly what we aim for on every visit. We really appreciate your continued support and look forward to helping again whenever you need us.
Polite friendly and thorough service
10 de dezembro de 2025
Resposta da EPC
Hi Tom, thanks for taking the time to leave a review. We’re pleased to hear you found the service polite, friendly, and thorough — that’s the standard we expect from our engineers. We appreciate the feedback and are always here if you need anything going forward.
EPC Improvements - 5* at every level
I have nothing but praise for EPC. They installed my system 4 years ago and serviced it yearly ever since. The staff is friendly and available at any time. EPC is competent, trustworthy and reliable.
4 de dezembro de 2025
Avaliação não solicitada
Resposta da EPC
Hi Claudia, thank you so much for such a generous review — it genuinely means a lot to us. Looking after your system from installation through to ongoing annual servicing is exactly how we believe things should be done, and it’s great to hear that consistency, reliability, and trust have come through over the years. We’re really grateful for your continued support and kind words about the team. If you ever need us, we’re always only a call away.
Terrible experience
Terrible experience. Arrogant company.
Found EPC through a facebook advert. Was very impressed at first and decided to go with them to fit a heat pump for our refurbishment project. I promptly paid the deposit and was sent proforma information from vaillant and a list of things that needed to be done prior to the install. We had a contact who was very responsive but never told me that we basically needed to complete everything, (which amounted to second fix for our plumber and electrician) give them photos proving this, and then wait 8-10 weeks before they can come to do the installation. This lead time is a crucial piece of information. Turns our contact left EPC while were mid preparation stage, but I was never told. I only found this out when my emails had gone unanswered and i called the company to find out why. I was then told about the crazy long lead time, which would have meant us moving into our house in winter with two small very small kids and no heating or hot water for several weeks. There was very little concern for this, no apology for the lack of communication and even at that point they wouldn’t even pencil in a date because they wanted everything completely finished for the installation first - which was completely unrealistic.
I told my plumber about this, who said it was crazy and recommended another company who could come and do the installation in time for us. The documents i had signed with EPC at the time of paying the deposit made it clear I could cancel and get the deposit back less some minor deductions. So i notified them of this, and then suddenly EPC became more responsive. But it was too late. All confidence had gone and I saw no reason to proceed when we had a clear better alternative that was not going to put my family at risk of having no heating or hot water.
However I am still waiting for the deposit to be returned after two months. They clearly have no intention of doing so. I am now having to prepare a small claims court application.
Also, having gone with another company I now look back on what EPC told me at the preparation stage and don’t think it wasn’t great. Wish I had been with the other company from the start.
Beware.
15 de setembro de 2025
Avaliação não solicitada
Resposta da EPC
Thank you for taking the time to set out your concerns. We are sorry that your experience did not meet your expectations and appreciate the opportunity to clarify the situation.
At the outset of the project, EPC provided an installation timeframe that was fully in line with our standard process and industry norms for heat pump installations of this type. This timeframe was contingent on all prerequisite works being completed and signed off, which was clearly outlined in the documentation provided at deposit stage. An installation date was available within the agreed timeframes once the project was ready to proceed.
We acknowledge that your original point of contact left the business during your preparation phase. While the project itself remained active and managed internally, we accept that this change should have been communicated more clearly and we apologise for the frustration this caused.
Regarding the deposit, EPC is not withholding it in full. As set out in the terms you signed, the deposit is refundable subject to deductions for costs already incurred. By the time cancellation was received, the project had progressed to an advanced pre-installation stage, including system design, specification, manufacturer coordination, administrative processing, and resource allocation. These costs are material, not minor, and are currently being itemised in line with the contract.
We also apologise that the refund process has taken longer than expected. This period coincided with our busiest operational window of the year, and we experienced unforeseen staff absences due to sickness. That said, we recognise this does not change your expectations, and the matter is now being actively progressed.
A director of EPC will be in direct contact with you to finalise the refund calculation and bring this to a conclusion. Our intention has always been to resolve this fairly and in accordance with the agreement, not to delay or avoid repayment.
While we regret that you chose not to proceed with EPC, we wish you well with your installation and trust the above clarifies our position.
professional, expert, helpful
We installed a Vaillant heat pump with EPC two years ago. Every aspect of the installation was dealt with with a professional and competent manner: the installation was top notch (not a single problem across two years); on the handful of occasions we needed help with the controls EPC staff were very helpful and sorted our problem quickly and efficiently. The heat pump has been working seamlessly.
There are two points worth special mention. First, in trying to decide whether to install a heat pump or not, EPC staff did not do a hard sell: they tried hard to offer us objective advice, to help us make the right decision for our household. It is worth pointing out that, as we are one of the first households in the area to install a heat pump, we had a lot of trouble getting approval from the local building authority (the regs have changed now, but basically at the time we needed planning permission because of the volume of the pump). EPC were fantastic helping us navigate a fairly complex and unpleasant exchange with planners. The second point is that we needed the heatpump positioned on top of our garage, on the side of the house (we live in a semi detached house). This was hardly trivial -- the machine is about 200 kg. The EPC installer was brilliant, using a winch to lift it over. It felt a bit like pulling a rabbit out of a hat, moving the machine where it needed to be.
We have been using EPC for the annual heat pump service. Also, we are looking to bring them back to install solar panels to our home. Definitely extremely happy with everything they did; we highly recommend them.
27 de novembro de 2025
Avaliação não solicitada
Resposta da EPC
Hi Emmanuel, thank you for such a detailed and thoughtful review — feedback like this really means a great deal to the whole team.
We’re especially pleased to hear that the system has performed flawlessly over the past two years and that our support around controls and servicing has been prompt and helpful. Your comments about the decision-making process are important to us — we’ve always believed that heat pumps aren’t a one-size-fits-all solution, so giving clear, honest advice without pressure is the right approach.
The planning process at the time was far from straightforward, and we’re glad we could take some of that burden off your shoulders and help steer things through. As for the garage install — you’re absolutely right, that was no small task, and it’s great to hear the ingenuity and care of the installation stood out.
We really appreciate your continued trust in us for servicing, and we’d be delighted to help with your solar installation when the time comes. Thank you again for the recommendation — it means a lot to us.
Good service and an efficient heating system
EPC designed and installed the system we have which is somewhat different to standard UK installs. EPC continue to provide an annual service which is comprehensive and thorough. Both James and Mark are always ready to answer any questions.
23 de novembro de 2025
Resposta da EPC
Hi Elizabeth, thank you for taking the time to leave such a kind review. It’s great to hear that the system design and installation have continued to perform well, especially given it’s a more bespoke setup. We take a lot of care with non-standard systems, so it’s good to know that shows through in both performance and servicing. James and Mark will really appreciate the mention. As always, we’re here if you have any questions or need support in the future.
Professional and Friendly
This was the second service on our heat pump installed by EPC.
Friendly and reliable as ever, work was completed on time and as expected. Mark and the EPC team are very professional and knowledgeable and we thoroughly recommend their services.
21 de novembro de 2025
Resposta da EPC
Hi Alastair, thank you for the great review. We’re really pleased to hear that your second service went just as smoothly and that the team delivered exactly what you expected. Mark and the rest of the EPC team take a lot of pride in being reliable, professional, and knowledgeable, so your recommendation means a lot to us. We appreciate your continued trust and look forward to supporting you in the years ahead.
Annual service of heat pump system…
Annual service of heat pump system carried out by EPC. As before this was conducted in a professional manner by Mark who kept me fully informed at all times. Definitely recommend.
19 de novembro de 2025
Resposta da EPC
Hi Mike, thanks very much for the review. We’re pleased to hear that your annual service was carried out professionally and that Mark kept you fully informed throughout — clear communication is a big part of what we aim for. We really appreciate the recommendation and your continued trust in EPC.
Great service
13 de novembro de 2025
Resposta da EPC
Hi Ian,
Really appreciate you taking the time to leave a review — and I’m glad to hear you had great service! If you need anything else or have any questions down the line, I’m always here to help. Thanks again for choosing us. 🙌
The engineer was very nice and…
The engineer was very nice and knowledgeable. He took the time to talk me through the system in more detail, so that I could understand what features of the system I should look to monitor on a more regular basis.
4 de novembro de 2025
Resposta da EPC
Thanks so much for the fantastic review, Neil! We’re really pleased to hear our engineer took the time to walk you through your system in detail — understanding how to monitor and get the best from it makes all the difference. We’ll be sure to pass on your kind words to the team. Thanks again for choosing EPC — it’s great to know you’re happy with both the service and your system!
We're a year into our ASHP and…
We're a year into our ASHP and solar/battery install from EPC now and everything is going perfectly. The system is great, service from the entire team has been brilliant - cant' recommend them highly enough. Not much more to add, it all just works really - no additional thought required.
2 de novembro de 2025
Resposta da EPC
Thanks so much, Tom — that’s exactly what we like to hear! A full year in and everything running smoothly is the best outcome we could ask for. Our team will be chuffed to know their hard work paid off.
We really appreciate you taking the time to share your experience — and even more so for spreading the word. If you ever need anything down the line (or want to expand your setup), you know where to find us. Thanks again for trusting EPC with your home energy system!
Excellent service carried out efficiently.
Engineer carried out service in a proffesional manner, informing user of individual heating components being tested.
In addition to the service fitted pressure valve and pipe insullation.
Provided instruction as to the efficient use of the heating system and left utility room clean and tidy
29 de outubro de 2025
Resposta da EPC
Hi Derek,
Really appreciate you taking the time to leave such a positive review — and we’re thrilled to hear you’re pleased with the service. It’s great to know our engineer kept you informed throughout the visit and that everything was left clean and tidy.
We’ll make sure your comments are passed on to the engineer — they’ll be chuffed to know their professionalism and attention to detail made an impression.
Thanks again for choosing EPC for your heat pump installation and service. If you ever need advice on getting the most out of your system or want to book your next annual service, just give us a shout.
Warm regards,
EPC Improvements
Engineer arrived on time was quick and…
Engineer arrived on time was quick and efficient and informed us of everything he was doing and checking.
26 de outubro de 2025
Resposta da EPC
Hi Mr. Larkin,
Thanks for sharing your feedback — we really appreciate it. It’s great to hear that our engineer arrived on time and kept you informed throughout the service. We take pride in doing the job efficiently and making sure our customers fully understand how their system’s performing.
We’re glad everything went smoothly, and we’ll be sure to pass your comments on to the engineer who attended — they’ll be pleased to know their efforts were appreciated.
Thanks again for choosing EPC for your heat pump service, and if you ever need any help or advice on running your system efficiently, just let us know.
Best regards,
EPC Improvements
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