Epic Student Bills Avaliações 35

O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Excellent customer service - really pleased. Had an issue with an external company who set up an account in my name and told me I had not been paying bills when I was signed up with Epic Utilities. Ep... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I highly recommend Epic Utilities. Their service is reliable, hassle-free and takes the stress out of splitting utility bills with housemates. With our own direct debits setup every month, you don’t h... Ver mais

Avaliado com 5 de um total de 5 estrelas

Fantastic service, just moved into a property and used them as my provider for a two bed flat. Great, no complaints at all and seriously cheaper than the competition so it's a no brainer. If you menti... Ver mais

Avaliado com 1 de um total de 5 estrelas

They backdated our contract to say it started before we had even contacted them to scam us out of our cooling off period. They switched our energy supplier without consent to try and falsify an exit f... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Servicos Públicos Habitacionais

Escrito pela empresa

Bundle & save on unlimited student bills. All your bills—energy, water, broadband & more—in one simple payment. No hidden fees, no stress, and save up to 15% when you bundle.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

35 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Actually Unlimited!

Good service throughout. The only student bills service that I could find where the word “unlimited” actually meant unlimited. Dealing with them via email is easy and they respond in a timely manner. No issues with the service at all 5/5

21 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service, a friendly approach, very fast replies to any question asked, and very reasonable prices. Highly recommended.

10 de outubro de 2023
logotipo da Epic Student Bills

Resposta da Epic Student Bills

Hi there,

Thank you for the brilliant 5 star review! We really appreciate you taking the time to write to us!

Its great to hear you've been happy with our service and our prices. If there is anything further we can help you with then please do let us know!

All the best,

The Epic Team

Avaliado com 5 de um total de 5 estrelas

super-helpful

super-helpful with a speedy response as well

15 de fevereiro de 2024
logotipo da Epic Student Bills

Resposta da Epic Student Bills

Hi Louise,

Thanks for the fantastic review!

If there is anything else we can help you with do not hesitate to let us know.

All the best,

The Epic Team

Avaliado com 5 de um total de 5 estrelas

Very good

Was quick to setup and they respond to queries through email quickly. They also have a good website that lets you see your package and upcoming / past bills

19 de fevereiro de 2024
logotipo da Epic Student Bills

Resposta da Epic Student Bills

Hi there,

Thanks for the great 5-star review! We're so pleased to hear your happy with our service and website.

If there is anything else we can help you with do not hesitate to let us know.

All the best,

The Epic Team

Avaliado com 5 de um total de 5 estrelas

Student Friendly Excellence !

Epic truly delivers for students. Setting up my direct debit over the phone was a breeze thanks to their helpful team. Quick and reliable service that’s perfect for student life ! Highly recommended.

7 de fevereiro de 2024
logotipo da Epic Student Bills

Resposta da Epic Student Bills

Hi Mia,

It's great to hear you were happy with our service setting up your direct debit. Thanks for leaving us a review!

All the best,

The Epic Team

Avaliado com 5 de um total de 5 estrelas

Just renewed our bills package with…

Just renewed our bills package with Epic for July. Definitely the best prices I’ve seen plus they’ve done a great job managing our bills so it was a no brainer! I’d definitely recommend Epic.

22 de janeiro de 2024
logotipo da Epic Student Bills

Resposta da Epic Student Bills

Hi Nathan,

Thank you for taking the time to share your positive experience with Epic Utilities! We're delighted to hear that you found our prices competitive and that our bill management services have met your expectations. Your recommendation means a lot to us, and we look forward to continuing to provide you with excellent service.

If you have any further feedback or questions, feel free to reach out. We appreciate your trust in Epic Utilities.

All the best,

The Epic Team

Avaliado com 5 de um total de 5 estrelas

Great company to use!

Been using Epic for a while always good communication whenever there is an issue. Can’t thank Ben enough, after reporting problems with our internet he came to our house and set up a temporary solution. Very professional company can’t recommend enough!

18 de janeiro de 2024
Avaliação não solicitada
logotipo da Epic Student Bills

Resposta da Epic Student Bills

Dear Isaac,

A big thank you for the 5-star review! We're delighted to hear about your positive experience with Epic, especially in terms of our communication and service. We're committed to providing top-notch support for our valued customers like you.

Ben is thrilled to have been able to assist with the internet issues at your house. It's all part of our dedication to ensuring a seamless experience for our customers. Your recommendation means a lot to us.

Should you ever need further assistance or have any questions, feel free to get in touch. We're here for you!

All the best,

The Epic Team

Avaliado com 5 de um total de 5 estrelas

Very good and reliable company!

Been with the company for around 5 months now and they've been really great! we had issues with our property regarding a pay as you go meter and they fixed the issue by changing the meter to a normal one for free for us which was great! very good response times via email and the staff are all really friendly! This was the cheapest student billing option we could find too and Epic has been excellent!

18 de janeiro de 2024
Avaliação não solicitada
logotipo da Epic Student Bills

Resposta da Epic Student Bills

Hi Gursimran,

Thanks for your lovely review! We're thrilled to know that you're pleased with our service, and it's fantastic to hear that we could help sort out the meter issue for you. Our team always strives to be quick and friendly, so your positive feedback is truly appreciated.

Thanks for joining us and for all the lovely feedback!

All the best,

The Epic Team

Avaliado com 5 de um total de 5 estrelas

So far it’s been a really good…

So far it’s been a really good experience. Signed up for the 1st July this year and epic setup the gas, electric, water and broadband quickly and kept us informed along the way. Answered all of my questions quickly and the team are really helpful as well!

1 de julho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic service

Fantastic service, just moved into a property and used them as my provider for a two bed flat. Great, no complaints at all and seriously cheaper than the competition so it's a no brainer. If you mention their name to a competitor they'll try scare you by saying they're the new kid on the block but that's not stopped them from giving A* service and pricing.

7 de agosto de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I highly recommend Epic Utilities

I highly recommend Epic Utilities. Their service is reliable, hassle-free and takes the stress out of splitting utility bills with housemates. With our own direct debits setup every month, you don’t have to worry about chasing housemates for money. Their customer service is fantastic too, with friendly staff who respond quickly to any questions or issues you may have. If you’re moving into a student house especially with people you don’t know well, epic is definitely the way to go!!!

1 de maio de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Prices are fair and simple

I researched several similar companies. What stood out was there open and honest approach. Prices are fair and simple to understand plus they always came back quickly with communication.

17 de março de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

They set up a bills package without my…

They set up a bills package without my asking. I completed a quote so that I could compare the prices of different providers before deciding and instead they have set up a package for me. Now I don't know if I will have to use them because they have forced me into this.

8 de fevereiro de 2023
Avaliação não solicitada
logotipo da Epic Student Bills

Resposta da Epic Student Bills

Hi Leah,

A member of the team earlier today apologised for this as there was a miscommunication on our part.

We added your package to our internal system so it was ready to be set up. However we haven't actually set up any suppliers. After your response we identified there was a miscommunication between the team and we confirmed this package would be cancelled and removed from our system.

We haven't forced you into any package as you are able to cancel up until you move-in. However this isn't the case as it was just a miscommunication on our part and we apologise for the inconvenience.

The Epic Team

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