Ergobaby UK Avaliações 230

O TrustScore é 3 de um total de 5

3,0

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

The products are high quality. The problem is customer service and replacement parts. For example the a wheel for a metro plus deluxe is no longer available (3 yr old model) This is totally unsus... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Terrible customer service. I needed support with a return which they took ages to get back to me for a simple question. I returned the items and am still waiting for my refund nearly a month after the... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

Their customer service is shocking, I called this number 0203 318 6204 to enquire about my parcel that had gone missing only to be met with a recording saying they have high call volumes at the momen... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Incredible customer service from Anna. Baby Carrier arrived in time and even helped sort out a newsletter signup discount glitch without any hassle. Highly recommend the carrier too (omni deluxe in... Ver mais

A empresa respondeu

Detalhes da empresa


Informações de contato

3,0

Bom

O TrustScore é 3 de um total de 5

230 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 52% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 2 de um total de 5 estrelas

Poorly packaged and the brand new seat…

Poorly packaged and the brand new seat pad is covered in glue from an open packing envelope that didn't fit. It was stuck to the seat and won't wash off. It's really disappointing that they couldn't be bothered to take the smallest amount of care.

8 de janeiro de 2026
logotipo da Ergobaby UK

Resposta da Ergobaby UK

Dear Erin,

Thank you for sharing your experience with us.

We are deeply sorry to hear you have gone through a disappointing and frustrating experience. We understand how important reliable service is, and it's clear that we fell short of these expectations in your case.

We sent you an email just now, to make sure that we assist you as soon as possible. Thank you for your feedback and we hope to have the opportunity to help you soon.

Best regards,

Your Ergobaby Team

Avaliado com 1 de um total de 5 estrelas

Still don't have my delivery order 20…

Still don't have my delivery order 20 days ! Tnx

7 de janeiro de 2026
logotipo da Ergobaby UK

Resposta da Ergobaby UK

Dear Katarina,

Thank you for sharing your experience with us.

We are deeply sorry to hear you have gone through a disappointing and frustrating delivery experience. We understand how important timely delivery and reliable service are, and it's clear that we fell short of these expectations in your case.

We sent you an email just now, to make sure that we assist you as soon as possible. Thank you for your feedback and we hope to have the opportunity to help you soon.

Best regards,

Your Ergobaby Team

Avaliado com 1 de um total de 5 estrelas

Ungortunatle I can't give 5 stars…

Ungortunatle I can't give 5 stars because my package didn't come from 19/12/2025 and now we have 05/01/2026. Asking for refund and still don't have a answer

22 de dezembro de 2025
logotipo da Ergobaby UK

Resposta da Ergobaby UK

Dear Malgorzata,

Thank you for sharing your experience with us.

We are truly sorry to hear that there was an issue with your delivery. We sincerely understand how frustrating it must be to wait for a product.

It seems that you have already received our customer care team's assistance, and we would like to reassure that our entire team is always working diligently to get orders dispatched and moving as soon as possible but we are sorry that we have failed you this time.

Thank you for your feedback and we hope to have the opportunity to serve you better in the future.

Best regards,

Your Ergobaby Team

Avaliado com 1 de um total de 5 estrelas
logotipo da Ergobaby UK

Resposta da Ergobaby UK

Dear Marium,

Thank you for sharing your experience with us.

We are truly sorry to hear that there was an issue with your delivery.

Thank you for your feedback and we hope to have the opportunity to serve you better in the future.

Best regards,

Your Ergobaby Team

Avaliado com 3 de um total de 5 estrelas

Overpriced spare

Sold me one buckle replacement for £5, which is obscenely expensive. At least sell a pair since there are 2 similar buckles or bill items separately from delivery fee.

The good thing is that the new buckle does easily fit in, and the old one just needs to be smashed into bits to remove.

8 de dezembro de 2025
Avaliado com 5 de um total de 5 estrelas

Great product

Great product, can withstand Scottish downpours and keep my baby dry and warm. Easy to attach, fits well.

30 de outubro de 2025
Avaliado com 2 de um total de 5 estrelas

Wrong stroller harness colour!

Have order a stroller harness , as lost a piece from the original one ( grey colour).
On the website is only grey colour harness option, as it is the stroller but received a black one …
You can say it has nothing to do with the stroller, completely different colour… a bit disappointed…

8 de outubro de 2025
Avaliado com 1 de um total de 5 estrelas

Worst shopping experience, no customer service

This company is the worst to buy from. They’ve never delivered my order, and when I complained, they blamed the courier. However, I could see on the tracking that the courier was waiting for confirmation to pick up the parcel. There’s no customer service, and you have to communicate via email, which they only respond to when prompted.

15 de agosto de 2025
Avaliado com 5 de um total de 5 estrelas

Replaced buckle

They responded to my query promptly and the product I needed was delivered very quickly

29 de julho de 2025
logotipo da Ergobaby UK

Resposta da Ergobaby UK

Dear customer,

Thank you so much for taking the time to share your experience with our customer care team!

We're thrilled to hear that your order arrived promptly and that our assistance met all your expectations. Your satisfaction is our top priority, and we're delighted to have provided a seamless and speedy experience for you.

We look forward to serving you again in the future. Thank you again for your feedback and for placing your trust in us!

Best regards,
Your Ergobaby Team

Avaliado com 5 de um total de 5 estrelas

Great customer service and great product

Great customer service and great product

28 de julho de 2025
logotipo da Ergobaby UK

Resposta da Ergobaby UK

Dear Chloe,

Thank you so much for taking the time to share your experience with our customer care team!

We're thrilled to hear that our product and our assistance met all your expectations. Your satisfaction is our top priority, and we're delighted to have provided a positive experience for you.

We look forward to serving you again in the future. Thank you again for your feedback and for placing your trust in us!

Best regards,
Your Ergobaby Team

Avaliado com 5 de um total de 5 estrelas

Incredible customer service from Anna

Incredible customer service from Anna. Baby Carrier arrived in time and even helped sort out a newsletter signup discount glitch without any hassle.

Highly recommend the carrier too (omni deluxe in linen)! The linen i personally like more than the mesh version as just feels like a bit nicer fabric so softer for bubs while still being breathable

11 de agosto de 2025
logotipo da Ergobaby UK

Resposta da Ergobaby UK

Dear Neha,

Thank you so much for taking the time to share your experience with our customer care team and with our Omni Deluxe!

We're thrilled to hear that our product and our assistance met all your expectations. Your satisfaction is our top priority, and we're delighted to have provided a positive experience for you.

We look forward to serving you again in the future. Thank you again for your feedback and for placing your trust in us!

Best regards,
Your Ergobaby Team

Avaliado com 5 de um total de 5 estrelas

Fantastic carrier, really classy

Ergobaby has been fantastic, we recently bought the ergo omni deluxe and it’s way better than all the baby carriers we have had. The fabric quality is excellent, It looks amazing, it feels very light on your body, we can now back carry, front carry facing in and out, we have pockets for keys and phones and most importantly baby feels very safe, baby is extremely happy and comfortable in there. You can tell they had both parents and babies in mind when they designed it, The only tiny tiny negative is I wish the instruction manual was easier to hold and to understand, I’m still struggling a bit with adjustments. I have been using the ergo for a couple of weeks now so I’m just hoping that it will last me a lifetime but yeah I couldn’t recommend it more.

1 de agosto de 2025

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