Ergobaby UK Avaliações 230

O TrustScore é 3 de um total de 5

3,0

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

The products are high quality. The problem is customer service and replacement parts. For example the a wheel for a metro plus deluxe is no longer available (3 yr old model) This is totally unsus... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Terrible customer service. I needed support with a return which they took ages to get back to me for a simple question. I returned the items and am still waiting for my refund nearly a month after the... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

Their customer service is shocking, I called this number 0203 318 6204 to enquire about my parcel that had gone missing only to be met with a recording saying they have high call volumes at the momen... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Incredible customer service from Anna. Baby Carrier arrived in time and even helped sort out a newsletter signup discount glitch without any hassle. Highly recommend the carrier too (omni deluxe in... Ver mais

A empresa respondeu

Detalhes da empresa


Informações de contato

3,0

Bom

O TrustScore é 3 de um total de 5

230 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 52% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Amazing and friendly customer service

Amazing and friendly customer service. Very efficient.

Products are 5*. Do not go elsewhere!

1 de agosto de 2025
Avaliação não solicitada
logotipo da Ergobaby UK

Resposta da Ergobaby UK

Dear Jack,

Thank you so much for taking the time to share your experience with our customer care team!

We're thrilled to hear that our assistance met all your expectations. Your satisfaction is our top priority, and we're delighted to have provided a positive experience for you.

We look forward to serving you again in the future. Thank you again for your feedback and for placing your trust in us!

Best regards,
Your Ergobaby Team

Avaliado com 1 de um total de 5 estrelas

I am extremely dissatisfied with…

I am extremely dissatisfied with Ergobaby’s customer service. When you purchase a product at a high price, you expect quality and proper support. Instead, I was told that in order to replace broken buckles, I must provide the original receipt — which I am apparently expected to keep for four years. The fact that I can provide the serial number and proof of having the product is not considered sufficient. This is nothing short of dishonest and disappointing. I will not be recommending this brand to anyone.

11 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great customer service

Great customer service. Team were responsive and helpful, the products are amazing too, I have 3 carriers and a pushchair. They have made my life so comfortable and convenient

11 de junho de 2025
Avaliado com 5 de um total de 5 estrelas

Great product!

Great product!

Received my ergo baby sling and changed my life! Previous well know brand sling was hurting my lower back as my baby got heavier. Since wearing the ego baby breeze I have no pain, it’s extremely comfortable and I’m able to go for long walks without any discomfort.

5 de maio de 2025
Avaliado com 4 de um total de 5 estrelas

I have never had a bad experience with…

I have never had a bad experience with Ergobaby. I have contacted them about replacement parts on a previous pushchair and they were very responsive and just recently bought a new pushchair from them and it arrived quicker than the timescale given. Only improvement is that it would be good to have a tracking number so you know when your parcel is going to arrive.

20 de maio de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Don't buy direct from Ergobaby - Poor customer service

I really like the item from Ergobaby. However, it was a bad mistake to order directly from them. The item was shopped on 8th April but we ended paying 3 times and got 3 items even we only wanted one.

The trouble was the check out process, we were desperate to complete the purchase but kept getting the error which we thought the transaction wouldnt went through. We contacted straight away to cancel the order but we got refused.

8 de abril de 2025
Avaliação não solicitada
logotipo da Ergobaby UK

Resposta da Ergobaby UK

Dear David,

Thank you for taking the time to share your experience with our website.

We apologise sincerely for the issues you encountered. We understand how frustrating this must have been.

We take these issues seriously and our team fixed the website issue. We would be grateful if you could kindly email us at customersupport@ergobaby.co.uk the order numbers, and we will be happy to look into the refund for you.

We have now requested for you to share some information with us. This way, we can contact you via email to assist you further on the specific issue you are facing. Thank you for your feedback and we hope to have the opportunity to serve you better soon.

Best regards,
Your Ergobaby Team

Avaliado com 5 de um total de 5 estrelas

Replacement buckle

Bought a replacement buckle for our Omni 360 Breeze, cost a few pounds only and shipping was free! Great to see this company supporting repairs therefore reducing waste.

21 de abril de 2025
logotipo da Ergobaby UK

Resposta da Ergobaby UK

Dear Amy,

Thank you so much for taking the time to share your experience!

We're delighted to hear you found the replacement buckle for your carrier affordable and appreciated the free shipping. We're dedicated in supporting repairs and helping reduce waste, so it means a lot to know this made a difference for you.

We look forward to serving you again in the future. Thank you again for your feedback and for placing your trust in us!

Best regards,
Your Ergobaby Team

Avaliado com 5 de um total de 5 estrelas

great padding

great padding, comfortable, easy to use and adjustable and able to use from 0+ months

24 de março de 2025
logotipo da Ergobaby UK

Resposta da Ergobaby UK

Thank you for your feedback Hitesh! We're so glad to hear that you like our carrier. We truly appreciate your support and kind words.

Avaliado com 1 de um total de 5 estrelas

I have ordered a metro 3 and support…

I have ordered a metro 3 and support bar. It’s too small for my toddler despite the claim it was suitable so I want to return but when I go to their portal it says £0 is due for the pram and I also get one label instead of two. Yet I have two boxes to return so I have no idea how to send it back. I tried to contact the customer service for days via various means and nobody is coming back to me. I am tempted to send the pram first with the label I have but reading the reviews and seeing the amount stated was £0 I am worried I won’t even get the money back.
I wish I can rewind time and never bought anything from this scam my company

28 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolutely love the carrier

Absolutely love the carrier, I had a different brand before but my baby always cried when I put her in it and seemed uncomfortable. She absolutely loves being in this one.
It’s easy to put on and I love all the compartments to keep my phone keys and muslin while out!

3 de abril de 2025
Avaliado com 5 de um total de 5 estrelas

Great

It came good by time and was exactly what I needed. I had emailed customer support about where to get a replacement buckle and they were quick to respond and get me to the right page

17 de março de 2025
logotipo da Ergobaby UK

Resposta da Ergobaby UK

Dear Esther,

Thank you so much for taking the time to share your experience with our customer service!

We're thrilled to hear that your buckle arrived promptly. Your satisfaction is our top priority, and we're delighted to have provided a seamless experience for you.

We look forward to serving you again in the future. Thank you again for your feedback and for placing your trust in us!

Best regards,
Your Ergobaby Team

Avaliado com 5 de um total de 5 estrelas

Comfort for wearer and supportive for…

Comfort for wearer and supportive for baby

24 de março de 2025
logotipo da Ergobaby UK

Resposta da Ergobaby UK

Dear C.Willbye,

Thank you so much for taking the time to share your experience with our baby-carrier!

Your satisfaction is our top priority, and we're always trying our best to design products matching parents' needs.

We appreciate your recommendation and look forward to serving you again in the future.

Thank you again for your kind words and for choosing Ergobaby!

Best regards,
Your Ergobaby Team

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