ergohuman.netAvaliações 

142
O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Always such a great company to deal with. The team are friendly and helpful, and always quick to respond. I've just recently ordered a replacement arm for my Ergohuman Plus chair, that I've had... Ver mais

Avaliado com 5 de um total de 5 estrelas

Second order I’ve placed and they always check with me I’ve ordered the right part for my chair and then keep me informed of every step of the fulfilment process.

Avaliado com 5 de um total de 5 estrelas

Replied promptly to my various queries and, unusually, actually answered my questions (so often people don't answer questions properly). All communications very friendly. Suggested the best option for... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great customer service, from pre-order to post purchase. I wasn’t sure about which model to choose and they helped me by sending me useful information and pictures. I had specific delivery requiremen... Ver mais

Detalhes da empresa

  1. Loja de móveis para escritório

Informação fornecida por fontes externas variadas

Visit Ergohuman.net for Ergohuman Chairs, Ergohuman Plus, Ergohuman Elite chairs with good lumbar support in flexible mesh and a polished aluminium frame. Other models in the range include the Nefil, Mirus and Enjoy office chairs in mesh fabric or leather. All chairs recline and have multiple ergonomic adjustments to adapt to the user. Ergohuman.net is an innovative brand, at the forefront of reclining chairs with leg-rest support and laptop table to enable computer work in the reclined position hence relieving back pain.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

142 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,9

Todas as avaliações

(142)

30 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Perfect service from start to finish

Replacement part for my old chair was ordered for a fair price, delivered promptly and the team even verified it was the right part before confirming the order. They also supplied detailed fitting instructions and help to ensure I was able to repair the chair myself. Top notch service thank you.

17 de março de 2025
Avaliação não solicitada
logotipo da ergohuman.net

Resposta da ergohuman.net

Many thanks for your feedback.
This is great news, I am pleased your old chair is in full working order again with the new gas-lift fitted.

Avaliado com 5 de um total de 5 estrelas

First-class after-sales service

Following a broken part on my office chair, even though I was just a private individual, I was able to have a real discussion with the after-sales service, who accompanied me to answer all my questions. Then, once the order was placed, I was once again accompanied through every stage of the delivery process. I even received a message to make me aware of the assembly and the precautions to be taken. The delivery went off without a hitch, even though it was made 2 days ahead of schedule. The FEDEX driver found a secure solution to drop off my parcel even though I was away from home. Finally, I'm very happy with my rather top-of-the-range office chair, which after 6 years still looks great and feels very comfortable :-)

11 de março de 2025
Avaliação não solicitada
logotipo da ergohuman.net

Resposta da ergohuman.net

Thank you for your feedback.
We are pleased your chair is fully repaired. Some of our customers are sustaining chairs from 2010 thanks to the spare parts available.

Should you need any other spare parts in the future - ergohuman castors, ergohuman gas-lift, ergohuman armpads and armrests or mesh seat inserts, all of these are available on our website under Spares with easy to follow DIY guidelines.

Avaliado com 5 de um total de 5 estrelas

Incredible chairs and an even more incredible team!

I've been hearing amazing things about Ergohuman's chairs for quite some time, and I'm delighted to say that I've not been disappointed. I ordered the Ergohuman Elite.

Every part of the process has been exceptional. Placing an order was really simple, and Iain & Caroline were in touch within only a couple of hours confirming when my chair could be delivered.

I'm new to the world of ergonomic chairs and also visually impaired, so I was worried that I might find the setup process difficult, but I couldn't have been more wrong. Iain & Caroline provided me with digital copies of their setup instructions and manual (without me even having to ask - they just realised that they might be useful for me!). When the chair arrived, it was boxed brilliantly (with everything well protected and clearly set out), and the building process took me about 10 minutes. From the minute that I touched the first part of the chair, I could tell that it had been assembled with great care and attention to detail.

I had a few questions about the optimal usage of my chair, so I gave Caroline a ring. She picked up pretty much immediately, and was unbelievably helpful (later following up with me via e-mail).

Not only is this hands down the most comfortable chair that I have ever sat in (beating the likes of the HM Aeron, which I often use in recording studios), but it's certainly also the best customer experience that I have ever had. You can really tell that the team cares about what they do! Furthermore, the chair itself is beautiful - a work of art...

I will be recommending Ergohuman to all of my friends and colleagues, and can't thank the team enough for their brilliant support.

2 de maio de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing customer service and product

Caroline was an absolute star from start to finish.

I had a problem with one of my pieces disassemble and she was patient and offered the best help she could and was always trying to find more solutions for me.

I end up with and amazing chair and I can attest to the quality of their product.

Thank you so much!!!

8 de agosto de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A joy to deal with

From start to finish a brilliant experience.

We had a chair that broke a bolt after around 10 years of daily use and decided the time was right to get a new chair of the same make due to how comfortable the original was. The user is particularly tall so Caroline made sure that the chair was suitable, including shipping an extended gas canister plus an additional base. She also shipped a replacement bolt for the old chair as well.

Excellent product, well worth the money, and excellent customer service.

12 de maio de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Ergohuman chair service

I have had my Ergohuman chair for about ten years and recently one of the castors started to come apart so I went online to see if spare parts are available. The company offers spares for different parts of the chair and I was pleased to find what I needed at an extremely reasonable price. Given the cost of the chair it is reassuring that the company offers affordable replacements.
The company communicated with me every step of the way to make sure that: I had made the correct selection: to thank me for the bank transfer: to inform me of the dispatch date and to follow up on the delivery. It is great to know that there is someone at the other end who understands the product and cares about the customer. I recommend dealing with this company-top marks for quality and service.

23 de dezembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great chair - great value!

Overall a very good chair with much better value for money than most high end office chairs. (I bought the Ergohuman mesh with headrest). Very happy with the service and information provided by the team at Ergohuman.net!

Comfort: The chair focuses on lumbar support, it offers all the flexibility expected from an ergonomic chair. It is very comfortable and, to me, provides very good support. I would say it is more focused on taller people because the armrests sit quite high when lowered down - that said my partner who is a lot shorter than me could easily find settings to her taste. Again, this is for people who want strong lumbar support. I took a version with headrest and would say this is very much optional, it's a little too backward for my head and would only use it when momentarily tilting back.

Build quality: The chair looks sturdy and looks made to last. lower parts and sit looks extremely strong, back is lighter but also has metal support. The mesh looks strong and looks like it can hold for a while. The only doubt point is the armrests for which look a bit shaky, but nothing that should discourage purchase.

Finish / design: This is where the price difference with more expensive (£1000+) chairs come in. The chair still looks very good but does not have anything special in terms of design. In my view the additional cost for a bit better design and slightly better finish is not worth it, but it's a matter of opinions.

Service: Ergohuman.net has been great - I called on a Thursday to ask delivery timeline and purchased the same day. They said the chair would arrive by Tuesday/Wednesday - it arrived the Wednesday morning. I received email updates on Monday for dispatch, Tuesday for next day delivery and Wednesday to confirm delivery. This provided a very clear timeline. My questions were answered within 1-2 hours. They use Tuffnels for delivery and confirm devliery on the day but no time window, so make sure someone's home! (note these chairs are not normally meant for home office so this is in general not an issue).

20 de outubro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

From start to finish a nightmare

From start to finish a nightmare. Parts not marked. I had to change appointment for the Delivery date, so Tuffells without any contact delivery days early. Lucky I was in.
Has for the Mirus chair, well what can you say made in China.
Not worth the money.
Also both the Directors don,t seem very concerned.
They are running 2 websites ?!
There are better Chairs out there and cheaper, without the Nightmare of dealing with this Company.

8 de outubro de 2021
Avaliação não solicitada
logotipo da ergohuman.net

Resposta da ergohuman.net

Dear Satish,


We strive to give a good experience to all of our clients. The early delivery date was the week of the nationwide fuel shortage. Unfortunately it is not "business as usual" so we have to work around these extraordinary events, we are sorry for the inconvenience.

We have received excellent feedback about the quality of the chairs over many years. Many of our clients are repeat customers: from corporate to individuals like yourself. The 5 year warranty on most parts, shows a level of quality that you will not find with cheaper brands. The chairs have also achieved well recognized European and British standard certifications (Conforms to EN 1335 (2009) Part 2 and EN 1335 (2009) Part 3, BS 5459).

As it is the first time you mention a quality concern despite regular communication, we are not sure what the issue is and look forward to clarifying this with you. We care greatly about our clients' satisfaction and we have always been available to communicate. We will be more than happy to continue this discussion directly to assist you and resolve any query you may have.


Thanks and Regards,


Caroline

Avaliado com 5 de um total de 5 estrelas

Quality service and product...

I recently ordered a new Ergohuman Plus chair from Ergohuman.net. Unfortunately, I made an error in the delivery address and contacted them to rectify it. I got a mail back from Iain immediately and it was resolved straight away.

Secondly, I can't speak highly enough about the chair itself. I've been in the games industry for decades and this is by far the most comfortable chair I've had.

I can highly recommend both the service and the product.

Thank you.

5 de agosto de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Quick service, despite COVID.

While I didn't receive a delivery date for my chair initially and the order status on the website doesn't update, an email to the company was promptly replied to and the information given. The time between ordering and delivery was below the already reasonable estimate and the chair was well packaged, easy to assemble and excellent quality.

19 de julho de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Repair process

We bought a chair from this company over 3 years ago but the recliner mechanism has broken, after a polite telephone conversation the chair was picked up repaired and returned as new, the customer service is fantastic I would recommend anyone to use this Company.

16 de dezembro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Good communication throughout.

Good communication throughout; situation with COVID-19 added complexity to fulfilling the order, but it was well managed.

Chair was easily assembled in less than 20mins.

Sturdy, but not too heavy, great support and very wide range of configuration options.

25 de novembro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent customer service

I haven't yet received the chair, so can't comment on that, but wanted to share a lovely experience with this company today.

After a slight mix-up with the chairs available 'in stock' (understandable with COVID), I was looked after wonderfully by Caroline who helped me decide between a few replacement options.

She sent detailed information about each chair, the estimated shipping date and the options for headrests, mesh and so on.

All the while being completely lovely and answering any e-mail I sent in record time!

Really wonderful experience that you don't see too often these days. Thanks Ergohuman.net, looking forward to the chair which I'm sure will be wonderful!

I'll update this review with thoughts on the chair itself once received.

21 de outubro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Service & Exceptional Chair

I bought the Ergohuman Mirus chair after trialling my Dad's chair as he had purchased one 4 years ago. Since using the chair, my back pain has completely disappeared, I can now work productively and uninterrupted which is a game changer. The customer support at Ergohuman.net has been first class and they are extremely helpful and really care about their customers. If you are looking to find an ergonomic office chair that will last you for years to come, this is the place to buy it from.

20 de setembro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great value from a very helpful company

I purchased a Mirus for my partner's office. Excellent experience of a fast purchase, a clear and simple website to identify the options I wanted, a helpful sales person who sorted out an EU VAT exempt corporate purchase, and prompt delivery to Ireland within 3 working days of payment being processed. Thanks to both Caroline and Iain who made this purchase so easy.

When the chair arrived it was very well packaged and easy to assemble. The mesh-backed Mirus is very comfortable and highly adjustable. The build quality appears very good, if not quite at the level of say Herman Miller or Steelcase, but it's close. (I have a new Aeron in the office & an RH Logik in my study so I have high quality chairs to compare this against) However, it's a much cheaper chair and ErgoHuman do more "luxurious" pricier models with more polished aluminium and leather upholstery. This is nitpicking however as there's a sturdiness and heft to the Mirus' aluminium components and it's an effective design. I've spent more from local office suppliers on chairs that weren't half as good! If you have around £450-500 quid to spend on an office chair then this should be on your list. It's fantastic "bang for buck"

The tapering back with adjustable height & seat depth enable it to fit a wide range of people. The pivoting lumbar support spreads support over the entire flat of my back and the cushion distributes weight effectively with no obvious pressure points. My partner has lower back pain and she said this is the most comfortable day sitting she's had in years, once she dialed in the many adjustments correctly. Take the time to set it up properly. The single lever adjustment is also clever and unique to ErgoHuman. All things considered this chair is brilliant value for money. I might try an ErgoHuman Plus next.

24 de agosto de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Bought twice there already.

Bought my ergohuman chair there for a second time. These chairs are just the best. This time I went with white one, they offered me samples of several fabrics as there was multiple options. Great service!

5 de setembro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Really great chair

Really great chair. Used it at work for a few years and then got a work from home job and brought one and will not look back!

I do sort of wish I didn't get the headrest thought but its not a problem.

16 de agosto de 2019
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

A great chair

A great chair, very adjustable and the lumbar support is excellent. Would've been 5 stars if it wasn't so pricey... Otherwise, very happy with it.

8 de agosto de 2019
Avaliação não solicitada

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