I have used esalon for years now. I am medium brown naturally and esalon gives me dark blonde. It has been a bit gingery in the past - but all you need to do is email a colourist and they work with yo... Ver mais
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Veja o que dizem as avaliações
Used for the first time recently - loved the colour and the way my hair felt soft afterwards. However, the colour didn't quite cover my grey roots along my parting 100%. Contacted my colourist, she... Ver mais
Ordered a root semi permanent custom copper colour. The idea of this company is amazing custom colour based on photos you send. The outcome however is awful. My hair went neon pink from there dark blo... Ver mais
A empresa respondeu
Aggressive advertising …all over Facebook. Still suffering daily hair loss from dye. Unknowingly signed up after £12 cheap trial. Next box £27 -I didn’t want it so was told I could retur... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At eSalon, we believe that you should never have to fit in a box—so we made a box that fits you. Led by a team of real-life colourists at our Los Angeles Headquarters and UK facility, our award-winning custom hair colour takes into account your unique needs to create your colour, your way. Similar to the salon experience, each bottle of hair colour starts with a consultation. By taking our quiz, our licensed colourists get to know you and your colour goals before crafting a completely customised hair dye, made-to-order just for you. From the name on the bottle to the personalised instructions, we’re revolutionising at-home hair colour and taking things to the next level by giving you access to a personal colourist at every step along your colour journey. Whether you want to adjust your shade (our patented customisation technology can adjust your hair colour down to a ¼ of a shade) or want to learn how to get the best grey hair coverage, our professional colourists are here to help. It’s this attention to detail that has allowed us to win seven Allure Best of Beauty Awards and three Readers' Choice Awards to date. Over our 10 years of experience, we’ve also been able to craft 310,000+ unique, salon-quality hair colours and shipped over 12.2 million orders to clients across North America, the UK, EU, New Zealand, and Australia. In addition to our custom Colour Set, we offer professional-grade hair care (like shampoos, conditioners, stylers, and hair masks), salon-inspired tools (like application brushes and capes), and innovative colour care (like toning treatments and at-home highlighting kits). Connect with a colourist today and start crafting your unique shade.
Informações de contato
1910 E. Maple Avenue, 90245, El Segundo, Estados Unidos
- esalon.co.uk
4,0
Muito Bom
782 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Loved the colour and the instructions…
Loved the colour and the instructions for how to use and tips for prolonging the colour
8 de novembro de 2024
Resposta da eSalon
Kathryn- Thanks so much for your feedback!
We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring!
Don't hesitate to reach out to us for anything at help@esalon.com. We're happy to help!
A good home dye kit but a bit expensive
A straightforward home dye kit, which comes with everything you need (once you have ordered the cape etc separately). Colour is good and lasts fairly well. A bit on the expensive side if you have to touch up regularly as I do
8 de novembro de 2024
Resposta da eSalon
Hello,
Thanks so much for your feedback!
We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring!
After years of trying to find the…
After years of trying to find the perfect dark ash brown for my hair (with no red tones) I now finally have it. I wish I had come to esalon years ago!
12 de novembro de 2024
Resposta da eSalon
Lindsy Willis- Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
Don't hesitate to reach out to us at help@esalon.com for anything. We're happy to help!
Resposta da eSalon
Hello Juhasz-D.,
Thanks so much for your feedback!
We love being able to help our clients’ achieve beautiful, salon-quality results at home. We appreciate you sharing, and Happy Coloring!
The colour doesn't work on white
The colour
It didn't dye the white well
After 6 washes the white has lost most of the colour that did take
I get better results with much cheaper products
1 de novembro de 2024
Resposta da eSalon
Hi Anna! We are sorry to hear the color didn't cover your greys. Please email your colorist at help@esalon.com.
I was kept fully up to date and…
I was kept fully up to date and additional advice which I fully appreciated . Just for the colour to arrive thank you
25 de outubro de 2024
Resposta da eSalon
Hi Helen! Thank you so much, that means a lot! We’re always happy to help, and thanks for being awesome.
Excellent product
Excellent product
Great communication. Perfect colour matching and good use of website for changes and alterations on colour request form personal colourist
24 de outubro de 2024
Resposta da eSalon
Mrs Laura - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
Super easy
Super easy! Packaging is great and instructions are simple to follow.
29 de outubro de 2024
Resposta da eSalon
KB - Thanks so much for your feedback!
We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring!
Terrible company
The good - The colour I was sent was really lovely.
The bad - the colour only lasted 1 week!
I signed up to try the £10 promo offer, I’ve received no communication at all from the company. The colour took over a week to arrive. And now they have taken £27 out of my account and send me another colour that I do not want. I’ve tried to go on the website and pause the plan (you can’t cancel) but there is no way to do so. Will not be using again. And now have to waste my time sending emails etc to try to stop this company taking more of my money I didn’t give them permission to take.
5 de novembro de 2024
Avaliação não solicitada
Resposta da eSalon
Hi Kellie! We are sorry for any misunderstanding with your Color Plan, and also to hear that your colour lasted one week. Please email our team at help@esalon.com, so we can help you further.
Brilliant quick and easy application…
Brilliant quick and easy application and stylist on hand if need hair feels and looks amazing !
18 de outubro de 2024
Resposta da eSalon
Hello Elizabeth,
Thanks so much for your feedback!
We love being able to help our clients’ achieve beautiful, salon-quality results at home. We appreciate you sharing, and Happy Coloring! 🙂
They were good to start with but needed…
They were good to start with but needed to cancel order due to funds. did so online before the renewal date to get my next delivery. Item still arrived. Put in a PayPal complaint and they said I had not returned item at my cost even though I had already cancelled in good time. Would never use again
23 de outubro de 2024
Resposta da eSalon
Thank you for reaching out! I am really sorry for the confusion. There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you have 20% off on every color set. You also have the option to cancel your subscription at any time. Please provide us an order number to the following email address, support@esalon.com, so that we can help you.
Very happy with this hair dye
Very happy with this hair dye. Lasts longer than other ones I have tried before and the colour is so natural 😍. I would definitely recommend it!
3 de outubro de 2024
Resposta da eSalon
Alexandra-Petronela Tudosa - Thank you so much for your feedback! We're so happy to hear that we met your expectations. We love being able to help you find the perfect shade for you for salon-quality results! Please, do not hesitate to contact us at help@esalon.com if you have any questions. Happy Colouring!
Fab colour
The products are amazing. They are sent in a professionally packaged box with everything you need and instructions which are easy to follow. The colour goes on beautifully and looks amazing.
7 de outubro de 2024
Resposta da eSalon
Beth McIntee- Thanks so much for your feedback!
We are so very happy to hear that you love your customized eSalon Color Set, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring!
Don't hesitate to contact us if you need help with anything at help@esalon.com
This production deserves applause
I fell in love with this company and their products, firstly I was really pleased with the dye, the shampoo and the conditioner, my hair now looks like I came from a salon every day, the box and instructions were addressed to me personally, with my name it was just the bomb, thank you very much, I am very happy with the price and especially the quality
12 de outubro de 2024
Resposta da eSalon
Hi Vladislav! Geeze—you’re makin’ us blush over here!! We’re so happy you’re happy—let us know if you need anything at all!
Love the colours
Love the colours, shampoo, and tinte rise. They look beautiful. The tint rinse is amazing, and the colours beautiful. Love the long lasting colour treated shampoo and conditioner. The Service is great. Thank you!
2 de outubro de 2024
Resposta da eSalon
Carmen Oca Planell - Thank you for sharing your experience with us! We're so happy to hear that you are pleased with your hair colour, haircare products and our service. Nothing makes us happier than hearing we were able to make your Hair Goals a reality! Please, feel free to contact us at help@esalon.com if you have any questions. Thanks again for choosing eSalon!
Great service
1 de outubro de 2024
Resposta da eSalon
Victoria - Thank you for your feedback! We're so happy to hear that you are enjoying your eSalon experience! Please feel free to reach out to help@esalon.com if you need any assistance in the future.
Resposta da eSalon
Hello Sophie,
Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! :)
Excellent service and quality products !
17 de setembro de 2024
Resposta da eSalon
Hello Ramona,
Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! :)
Prompt delivery good results and great…
Prompt delivery good results and great price.
25 de setembro de 2024
Resposta da eSalon
Hello Karen,
Thanks so much for your feedback!
We love being able to help our clients’ achieve beautiful, salon-quality results at home. We appreciate you sharing, and Happy Coloring! (:
I would give them 0 star if I could.
I would give them 0 star if I could.
Never expected having to review it this way, but I applied my colour as instructed -I have doing my colour myself for years and years- and encouraged by reviews, the professional response and friends's recommendations, I was over the moon anticipating what glorious results I was going to get. Well... it did not work like that. The colour was as required, beautiful, but it did not cover my greys AND it lasted about 6 days... 8 at the most... I am not an alchemist, but I guess some ingredient was missing in the mix. Shame.
1 de agosto de 2024
Avaliação não solicitada
Resposta da eSalon
Hello M,
Thank you for your feedback.
We are so incredibly sorry to hear that your experience was not all it should have been.
Please contact help@esalon.com for further assistance. We are always happy to help in any way we can.
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