Hair colour is fine, but instructions werent personalised in any way. I have lighter bits mid to ends and natural roots. Instructions said to do roots first then ends, which isn't appropriate for my s... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
I have been using the colour for a few years, and loving it. During a long holiday in the sun - swimming and using products to dress it up my hair colour had changed. Desparately I sent a garbled mes... Ver mais
The one-on-one custom color help on my recent adjustment (Sarah?) was & is over the top. I am annoyed by the number of advertisement emails I receive. I love the advance notification re my upcoming sh... Ver mais
A empresa respondeu
I have been a faithful client of Esalon for over 5 years! I order my hair dye from here almost monthly. They have other nice hair products for any thing you need. They customize your colors and make... Ver mais
Detalhes da empresa
Escrito pela empresa
At eSalon, we believe that you should never have to fit in a box—so we made a box that fits you. Led by a team of real-life colorists at our Los Angeles Headquarters, our award-winning custom hair color takes into account your unique needs to create your color, your way. Similar to the salon experience, each bottle of hair color starts with a consultation. By taking our quiz, our licensed colorists get to know you and your color goals before crafting a completely customized hair dye, made-to-order just for you. From the name on the bottle to the personalized instructions, we’re revolutionizing at-home hair color and taking things to the next level by giving you access to a personal colorist at every step along your color journey. Whether you want to adjust your shade (our patented customization technology can adjust your hair color down to a ¼ of a shade) or want to learn how to get the best gray hair coverage, our professional colorists are here to help. It’s this attention to detail that has allowed us to win seven Allure Best of Beauty Awards and three Readers' Choice Awards to date. Over our 10 years of experience, we’ve also been able to craft 310,000+ unique, salon-quality hair colors and shipped over 12.2 million orders to clients across North America, the UK, EU, New Zealand, and Australia. In addition to our custom Color Set, we offer professional-grade hair care (like shampoos, conditioners, stylers, and hair masks), salon-inspired tools (like application brushes and capes), and innovative color care (like toning treatments and at-home highlighting kits). Connect with a colorist today and start crafting your unique shade.
Informações de contato
1910 E. Maple Avenue, 90245, El Segundo, Estados Unidos
- (866) 550-2424
- help@esalon.com
- esalon.com
4,3
Excelente
5 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Gray came back after two weeks
Gray came back after two weeks. I left the die on for a long time and it was really dark… then didn’t cover the gray. Disappointing
12 de dezembro de 2025
Resposta de eSalon
Sue - Thank you for your feedback.
We are so incredibly sorry to hear that your experience was not all it should have been and that your color did not turn out as you had hoped.
Please contact help@esalon.com for further assistance. We are always happy to help in any way we can.
Fast and easy to order and they make…
Fast and easy to order and they make sure you get the right color! The shampoo is spot on and made for me and love the extra touch with my name on each bottle
19 de junho de 2025
Great product with good instructions…
Great product with good instructions and everything you need to have beautiful hair at home.
2 de janeiro de 2025
Immer zufrieden, seit über 3 Jahren
Ich färbe seit 3 Jahren mit Esalon und bin bestens zufrieden. Graue Haare werden abgedeckt und die Farbe ist toll. Gefällt sie mir nicht, oder ich will eine andere Farbe, dann gebe ich die Info an Esalon weiter. Bislang war ich nur 1x nicht ganz so zufrieden mit dem Ergebnis
7 de dezembro de 2025
Avaliação não solicitada
Ganz und gar nicht zufrieden
Ganz und gar nicht zufrieden. Ich habe dem Team Fotos von meinen Haaren geschickt und die Farbe, die ich gerne haben würde. Mein Ansatz ist trotzdem orange geblieben. Jetzt habe ich auch noch eine Orange Grühn Stich in den Spitzen 1 Stunde Arbeit komplett umsonst. Spart euch das Geld und geh zum Friseur.
7 de dezembro de 2025
Avaliação não solicitada
Resposta de eSalon
Nessa- Vielen Dank für Ihr Feedback.
Das tut uns wirklich unheimlich leid, dass Sie unzufrieden mit der Farbe sind! Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir Ihnen bei der Anpassung Ihrer Haarfarbe beiseite stehen und es wiedergutmachen. Das geht natürlich auf uns. Bitte senden Sie uns eine E-Mail an help@esalon.com.
Wir helfen Ihnen jederzeit gern weiter.
Excellent customer service and the best…
Excellent customer service and the best products!❤️
5 de dezembro de 2025
Avaliação não solicitada
Grays covered
After a few tries, I finally found a color that is both dark & rich enough and covers my grays.
18 de novembro de 2025
My item arrived quickly and in good…
My item arrived quickly and in good condition.
18 de novembro de 2025
My experience was really good
My experience was really good. Esalon fill all my expentations and my hair is with the color I want. Is easy to use and all you need is 30 min. I am so happy.
13 de novembro de 2025
I used esalon and picked a color that I…
I used esalon and picked a color that I was hopeful I'd like, but it just wasn't quite what I expected. I contacted them to change the color and gave them a description of what I wanted and they did a great job giving me what I asked for! Very happy with the results!
18 de novembro de 2025
Dieses Unternehmen sendet Haarfarben…
Dieses Unternehmen sendet Haarfarben ungefragt im Abo (Abofalle). Dieses Verhalten finde ich mehr als fragwürdig. Ich werde meinen Rechtsanwalt einschalten, sobald diese Firma noch einmal Geld von meinem PayPal-Konto abbucht.
25 de novembro de 2025
Avaliação não solicitada
Resposta de eSalon
Marion, vielen Dank für Ihr Feedback!
Es tut uns sehr leid zu hören, dass Ihre Erfahrung nicht ganz Ihren Erwartungen entsprochen hat.
Bitte wenden Sie sich an support@esalon.de, um weitere Unterstützung zu erhalten. Wir helfen Ihnen gerne weiter, wo wir können.
Thank heavens for e Salon
Thank heavens for e Salon. L'Oreal as usual, discontinue my color which was a red-copper. No other product came close, so I went with e Salon and I got a better product. Te right co low PLUS and a hair color that was more vibrant with more staying power than the "L'oreal. Thanks e salon!!!! Marnie Winston-Macauley, MD Columbia University
20 de novembro de 2025
Avaliação não solicitada
I had one shipment arrive and it…
I had one shipment arrive and it leaked. They quickly replaced it no questions asked.
5 de novembro de 2025
Resposta de eSalon
Melissa - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon experience! We look forward to blending your next color soon!
The color covered my highlights and…
The color covered my highlights and grey hairs exactly how I wanted. Honestly color looks as I did it in the salon but I spet only max 2h to finish everything, not whole day. Very good price for rich product!
5 starts!
19 de novembro de 2025
Avaliação não solicitada
Love the kit contents
Love the kit contents. Color is great. Love that I have the ability to make changes before each shipment.
23 de agosto de 2025
I think you skipped one of the color…
I think you skipped one of the color adjustments in Sept. but I think you have it now
29 de setembro de 2025
Resposta de eSalon
Claudia - Thank you for your feedback!
Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are happy to help make adjustments to your color to get it just right. Please feel free to reach out to help@esalon.com if you need any assistance. Happy Coloring!
I am very satisfied
I am very satisfied! I just dyed my hair yesterday and I am so pleased with the color!
5 de novembro de 2025
Leave in conditioner
Your leave in conditioner is the best ever. It makes my hair shine and so soft. Only takes a tiny bit and it's stays soft till next shampoo. I have fibe hair c and most conditioners leave my hair limp. Yours gives it body. Awesome
11 de novembro de 2025
Avaliação não solicitada
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