Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

Hair colour is fine, but instructions werent personalised in any way. I have lighter bits mid to ends and natural roots. Instructions said to do roots first then ends, which isn't appropriate for my s... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have been using the colour for a few years, and loving it. During a long holiday in the sun - swimming and using products to dress it up my hair colour had changed. Desparately I sent a garbled mes... Ver mais

Avaliado com 4 de um total de 5 estrelas

The one-on-one custom color help on my recent adjustment (Sarah?) was & is over the top. I am annoyed by the number of advertisement emails I receive. I love the advance notification re my upcoming sh... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have been a faithful client of Esalon for over 5 years! I order my hair dye from here almost monthly. They have other nice hair products for any thing you need. They customize your colors and make... Ver mais

Detalhes da empresa

  1. Loja de produtos para cabelo
  2. Cabeleireiro
  3. Cabeleireiro Residencial

Escrito pela empresa

At eSalon, we believe that you should never have to fit in a box—so we made a box that fits you. Led by a team of real-life colorists at our Los Angeles Headquarters, our award-winning custom hair color takes into account your unique needs to create your color, your way. Similar to the salon experience, each bottle of hair color starts with a consultation. By taking our quiz, our licensed colorists get to know you and your color goals before crafting a completely customized hair dye, made-to-order just for you. From the name on the bottle to the personalized instructions, we’re revolutionizing at-home hair color and taking things to the next level by giving you access to a personal colorist at every step along your color journey. Whether you want to adjust your shade (our patented customization technology can adjust your hair color down to a ¼ of a shade) or want to learn how to get the best gray hair coverage, our professional colorists are here to help. It’s this attention to detail that has allowed us to win seven Allure Best of Beauty Awards and three Readers' Choice Awards to date. Over our 10 years of experience, we’ve also been able to craft 310,000+ unique, salon-quality hair colors and shipped over 12.2 million orders to clients across North America, the UK, EU, New Zealand, and Australia. In addition to our custom Color Set, we offer professional-grade hair care (like shampoos, conditioners, stylers, and hair masks), salon-inspired tools (like application brushes and capes), and innovative color care (like toning treatments and at-home highlighting kits). Connect with a colorist today and start crafting your unique shade.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

5 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

It doesn’t cover well and comes off…

It doesn’t cover well and comes off quickly as you comb through your hair . I have been using Tarte brand eyebrow brush on and it stays in place most of the day unfortunately on second day of Tarte brand and yours hair feels almost greasy. So I have loved all the rest of your products and was hoping this would be great, not so. Also when u run the brush over the product it sprays out out into the case. Thanks for asking. Barbara

3 de janeiro de 2026
logotipo da eSalon

Resposta de eSalon

Barbara - Thank you for your feedback. 

We are so incredibly sorry to hear that your experience was not all it should have been.

Please contact help@esalon.com for further assistance. We are always happy to help in any way we can.

Avaliado com 5 de um total de 5 estrelas

Love esalon

Love esalon! My hair color is to the t! Been with e salon for 2 years or more and they always have helped me! They got my color perfect! I'm in love with my hair color! Get lot's of compliments all the time! Really recommend Esalon all the time!

27 de dezembro de 2025
Avaliado com 5 de um total de 5 estrelas

Power cover up

This is my second time ordering the powder coverup. It works great especially on eyebrows. Matching hair color well. Only issue is after a while the powder breaks up and gets a little messy.

28 de dezembro de 2025
Avaliado com 5 de um total de 5 estrelas

I have been coloring my hair for years…

I have been coloring my hair for years and always at a salon, but im I have to say that im over the moon with this company and their dye. It's a personal color and matches with my skin color and it I love it and I get alot of compliments. It dosent look fake or brass, very natural. And it last for a very long time.

27 de dezembro de 2025
Avaliado com 5 de um total de 5 estrelas

Love my hair

Love my hair , no one believes that I do my hair myself and highlight it! I used to spend hundreds on my hair , now I only go to the salon for hair cuts only!! Try it you will LOVE how fresh and shiny your hair is !

26 de dezembro de 2025
Avaliado com 5 de um total de 5 estrelas

I have been going to the salon for…

I have been going to the salon for years to have my hair colored - spending over $200 reach time in an attempt to achieve the perfect color. As a natural redhead, it’s hard to find someone that get the right match. The last few times I had gone, I wasn’t happy with the outcome. The roots were darker than the rest of my hair and it just looked unnatural. A friend suggested eSalon. I was excited that the kit comes with everything you need and it gives you the step-by-step fool proof instructions. I found coloring my own hair to be such an easygoing experience. The best part is that I have received more compliments about my hair color than I had ever received before when I was paying hundreds of dollars at the salon. It blends in with my natural hair color perfectly! I absolutely love it!

1 de outubro de 2025
Avaliado com 5 de um total de 5 estrelas

eSalon is excellent

eSalon is excellent! Love how professional the kits are, how detailed the tutorial videos are and how expertly matched color comes my way without 3 hours off site at a salon. Thank you so much for giving me some fun blonde in my gray years!

26 de dezembro de 2025
Avaliado com 1 de um total de 5 estrelas

Never received full refund than use…

Never received full refund than use the high lights on new year eve and it was a disaster van some one call me

23 de dezembro de 2025
logotipo da eSalon

Resposta de eSalon

Carrie Wheat- Thank you for your feedback. 

We are so incredibly sorry to hear that your experience was not all it should have been and that your color and Light Set did not turn out as you had hoped. 

Please contact help@esalon.com for further assistance. We are always happy to help in any way we can.

Avaliado com 5 de um total de 5 estrelas

Amazing!

I can’t say enough good things about eSalon. From the quality of their hair colour to the care they put into customer experience, they genuinely stand out. The colour itself is beautifully formulated — rich, long-lasting, and tailored perfectly to my hair, which makes such a difference compared to off-the-shelf products. My hair always feels healthier, shinier, and more vibrant after using it.

What really sets eSalon apart, though, is their dedication to customer satisfaction. Their team takes the time to listen, make thoughtful adjustments, and ensure you’re completely happy with the result. It never feels rushed or generic — it feels personal and considered, which is rare these days

30 de dezembro de 2025
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Still looked reddish

Still looked reddish. I wanted totally blonde

16 de dezembro de 2025
logotipo da eSalon

Resposta de eSalon

Hello Sarah,

Thank you for your feedback. 

We are very sorry to hear that your experience was not all it should have been, and we are happy to work with you per our satisfaction guarantee. 

Please contact help@esalon.com for further assistance. We are always happy to help assist in any way we can

Avaliado com 1 de um total de 5 estrelas
logotipo da eSalon

Resposta de eSalon

Maureen - Thank you for your feedback. 

We are very sorry to hear that your order has not been received, and we are happy to work with you.

Please contact help@esalon.com for further assistance. We are always happy to help assist in any way we can.

Avaliado com 5 de um total de 5 estrelas

My new favorite hair dye!!

After detailing my hair type & the color i liked, esalon sent me my specific coloring kit and I colored my hair today. The product smelled decent, was easy to apply and didnt irritate my scalp at all. I have curly hair which can be dry & frizzy but my results were wonderful. My curls are shiny and my hair feels so soft. I absolutely love the color. The service is very helpful, shipping was fast and everything is guaranteed!

19 de dezembro de 2025
Avaliação não solicitada

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.

Saiba mais sobre outros tipos de avaliações.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais