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At Essaro Design, we believe that the right lighting has the power to transform the way people live, feel, and experience their homes. Our mission is to guide every customer in finding the perfect lighting solution that suits their space and style. We are committed to exceptional quality, timeless design, and sustainable choices, while delivering outstanding customer service every step of the way. Your satisfaction is at the heart of everything we do, and we're here to help you create a home you'll love for years to come.
Wagenmakerij 5, 4762 AV, Zevenbergen, Holanda
3,9
10 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The natural stone pendant light completely changed the feel of my dining room. The material feels premium and the finish is excellent. It creates a warm atmosphere without being too dim. Installation was straightforward and it looks like a much more expensive piece.
The whole experience felt more premium than I expected. The website was clear and payment was simple. The package arrived carefully protected. Once installed the glass lamp created the soft inviting glow I had been hoping for. The three year warranty makes the purchase even more reassuring.
The wall lamp looks great now, but my delivery was delayed for over a week without any updates. Customer support apologized and kept me informed once I contacted them. In the end everything arrived safely and the quality is very good.
A very smooth shopping experience. The website was easy to browse and checkout felt secure. My order arrived within the expected timeframe.
I purchased an outdoor wall light after struggling to find something practical that still looked elegant. It feels sturdy and provides excellent illumination. It has also made the entrance look much more welcoming.
There are plenty of attractive lights online but many feel disappointing once they arrive. This ceiling lamp was the opposite. It feels solid and the details are carefully finished. The light fills the room evenly and the price felt fair for the quality.
Masquerading as a Dutch business but ships direct from China. Good takes several weeks to arrive and broken in box, very poor customer services and trying to get out of refunding. awful experience.
Resposta da Essaro Design
Dear Customer,
We are genuinely sorry to read your review, as it does not reflect the efforts we made to resolve your case.
We responded to your emails, investigated the issue, and offered assistance throughout the process. Regarding the refund, we understand your frustration, but we cannot issue a full refund before the goods have been returned or the situation has been verified. This is a standard policy that helps protect both our customers and our business.
We also regret the damage that occurred during transit. Whenever a product arrives damaged, we work hard to provide an appropriate solution, whether that is replacement parts, a replacement product, or a refund in line with our policy.
While we respect every customer's opinion, we believe this one-star review does not fairly represent the communication and support we provided. Our goal has always been to resolve this matter professionally and fairly.
If you are still willing to work with us, our offer to help remains open. We would be happy to bring this case to a satisfactory conclusion.
Kind regards,
Rob
Founder, Essaro
My order arrived earlier than expected and the lamp looked exactly like the photos. The finish is beautiful and the quality exceeded my expectations.
I was excited when my pendant light arrived, but unfortunately the glass shade had a small crack. I contacted customer support right away and they responded much faster than I expected. They arranged a replacement without making the process complicated. The new lamp arrived in perfect condition and looks beautiful in my dining room. The issue was disappointing, but I appreciate how professionally they handled it.
I rarely leave reviews, but the customer service deserved recognition. My order arrived quickly, and the entire experience felt smooth from start to finish🥰
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