eTags Avaliações 2.760

I am a senior and a veteran, and I walked away from this feeling taken advantage of. I was charged $197.76 for a “title service” that required me to sign a power of attorney and mail in my original Florida title — a setup I found unreasonable and unsafe, especially for seniors. I told them that and immediately completed the transaction myself directly with the official DMV/Tax Collector instead, which created a double billing. I asked to cancel the eTags charge within minutes, but they refused to reverse it.

In my case, no service of value was provided: they did not process my title, and I did not sign their POA or mail them my title. Yet they kept the full $197.76.

Because of this, I have disputed the charge with American Express, and I am filing complaints with the Florida Attorney General and the Florida Department of Agriculture & Consumer Services, along with a detailed complaint to the BBB. I am also sharing public reviews describing my experience and pointing readers to the existing media coverage and consumer complaints about their “crazy service fees” and how the service is presented. See Action News Jax for details.

I have used this service multiple times in the past with no problem. I recently purchased a new vehicle and used eTags to register it. I accidentally typed in a license plate number wrong, but had the correct VIN. eTags did not catch it, and the vehicle type matched mine. They processed the order, but then asked me a few days later to "verify" the information before they could do anything. So I sent them my previous registration. They let me know I had entered the wrong license and then told me that they had sent the money to DMV, and nothing could be done about it. They said I could get a refund from DMV, but that was a lie. DMV said they do not refund for errors. Allowing people to accidentally pay for the wrong vehicle seems like a checks-and-balances thing. If there were errors in registration information, why would they already send the money and then let me know after? It doesn't make any sense. I will never use them again.

So easy. No hassles with filling out the information.

Great service. Thanks eTags

Ordered 2- year renewal. They stated missing information. Provided said information. Sent a replacement instead of what I ordered. When I phoned, they said it was my problem. They refused to refund. I will no longernuse their service. What a rip-off!!!!

greatgreatgreat

Yes I received my new registration
It was fast easy and simple to do from your laptop in the comfort of your home

Yes I recieved my etags

Great job and yes I got my new registration

Easy and fast

Great! Fast

easy...have not received my registration yet...

I received my tags pretty quickly had no problems

This business sucks it tells you that they usually process or respond within 24 hours which is not true so far it has taken at least 3 days every time for them to respond in the last time it took them almost 5 days I understand that there could be with what I filed but I don't think it should take a whole business week to report it... You contact support All I tell you is there's nothing I can do it's out of our hands I honestly don't understand why they even have support

Rather than sending you all the problems with the title at once they do it one at a time which is prolongs the whole ordeal!

I first contacted them on a Saturday They got back to me on Tuesday I responded to that they got back to me on the following Monday after business hours.

$150 fee for what? I thought it was supposed to make it easier and quicker so far it's taken 2 weeks longer than it would have if I just went into the DMV.

I haven't even gotten to the shipping part yet I can only imagine how long that's actually going to take.

My problem is that on their website that explicitly says you get a response between one and three business days which is a complete lie! They tell you they escalated it and then it still proceeded to take three more days this company is complete garbage.

Is there going to blame it on the DMV which we both know isn't true!

I don't need a respond I just want everyone to know this 3.9 star is definitely BS.

UPDATE

I decided to just go to the DMV because after a week and a half they finally got back to me and now they want me to send them papers through the mail so they can get it approved so at the earliest we'll be another week is exactly what they told me!

The signature part kept not going though

never had to leave the house. no waiting in line. 15 minutes, start to finish