If I could give 0 stars I would. Every response has NEVER addressed the fact that customer service representative was rude and told me I needed to “learn to read “ or that the email addresses to dispu... Ver mais
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Veja o que dizem as avaliações
This process was worse than going to the DMV. Very time consuming. I made a phone call (~15 to 20 minutes on hold) to get clarification about redundant paperwork needed. Adriana was pleasant, revi... Ver mais
This Company is essential if one needs the registration car tags over night. It will cost 29.99 for that option but there are other options that are much less but it will take about two weeks...It wi... Ver mais
Site mimics official DMV page and they pay to be listed at the top. They charge exorbitant fees, then claim that nothing can be refunded, even if you cancel immediately. You get nothing for the fees.... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
NeedTags is a highly reputable and reliable online platform that specializes in providing vehicle registration services for California vehicle owners. With a strong track record of customer satisfaction, NeedTags has established itself as a trusted source for individuals and businesses seeking efficient and hassle-free vehicle registration solutions.
Informações de contato
Estados Unidos
- needtags.com
3,5
Bom
282 avaliações
Respondeu a 90% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
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This Company is essential if one needs…
This Company is essential if one needs the registration car tags over night. It will cost 29.99 for that option but there are other options that are much less but it will take about two weeks...It will also cost 50 dollars for the speedy service as this is a company that works with the DMV and is approved by the Better Business Bureau...There is a 12 dollar Ca fee for this service to...it will amount to about 98 dollars over the cost of the registration fee...It is only necessary to use this service in an emergency or if not able to get out to the DMV or Auto Club to pay for the registration...They are good at answering EMAILS...they are small company and may not be able to answer phone calls...They do as they promise...If one pays for the registration after 3 pm on a Friday the materials will arrive on Tuesday...It will be shipped by GLS...they will not knock on the door...You need to look for it just like any other delivery....
1 de maio de 2026
Avaliação não solicitada
Outrageous fees, lesson learned.
Need tags generates its business from imitating the official DMV website, they are sponsored on the Google search and if you don’t pay attention you will think you are on the official DMV site, they charge outrageous fees for services that are mostly unnecessary and could be accomplished without additional fees simply by using the official DMV site, lesson learned.
9 de maio de 2026
Avaliação não solicitada
Watch Out- Scam!!
This is a scam! It pulls you from the DMV then charges a hundred dollars more than your actual registration!
15 de maio de 2026
Avaliação não solicitada
These guys are the best…concise…
These guys are the best…concise instructions, easy site to navigate, responsive and professional. Quick turnaround…I’ll be using them for all my CA DMV needs in the future!
8 de maio de 2026
Avaliação não solicitada
Adriana Saved the Day!!
This process was worse than going to the DMV. Very time consuming. I made a phone call (~15 to 20 minutes on hold) to get clarification about redundant paperwork needed. Adriana was pleasant, review the file and processed it. She was very pleasant and very helpful!
Do everything to keep her and reward her!
8 de maio de 2026
Avaliação não solicitada
If I could give 0 stars I would
If I could give 0 stars I would. Every response has NEVER addressed the fact that customer service representative was rude and told me I needed to “learn to read “ or that the email addresses to dispute a charge DONT exist. The email address they use to contact them all bounced back. Not one person has reached out to me in regards to this situation with this company! Save yourself the hassle of being significantly overcharged. Mine was $80
29 de abril de 2026
Avaliação não solicitada
Resposta da NeedTags
Thank you for your review Audrey. We apologize for your experience and understand your concerns regarding the interaction with our customer service representative. We also appreciate you bringing the issue with our email address to our attention so we can review it internally. At the same time, we would like to clarify that all fees associated with our service were disclosed prior, and the service request was completed in full. We aim to be transparent throughout the process and regret that your overall experience left you dissatisfied. Please contact our customer care department if we can be of any further assistance.
Very smooth process and quick…
Very smooth process and quick responses. Very helpful!!!!!!
27 de abril de 2026
Avaliação não solicitada
Site mimics official DMV page
Site mimics official DMV page and they pay to be listed at the top. They charge exorbitant fees, then claim that nothing can be refunded, even if you cancel immediately. You get nothing for the fees. They need to be forced to update their web page.
24 de abril de 2026
Avaliação não solicitada
Resposta da NeedTags
Thank you for your review Mike. We appreciate your time. NeedTags strives to provide transparency throughout the entire customer journey. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.”
Our website displays to all customers, before they are asked for any payment information, all fees due, including DMV fees, our service fees, and a detailed explanation of the processes required for order completion, and this includes our refund/cancellation policy. Refunds, if allowed, must be requested through the DMV directly. It is impossible to bypass these requirements. We strive to provide a secure and reliable service to all of our customers.
As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support.
Relatively quick & easy to understand…
Relatively quick & easy to understand the process.
22 de abril de 2026
Avaliação não solicitada
I thought I was paying my dad's…
I thought I was paying my dad's registration at the official dmv website but turns out it was a third party website that charges way more than the official dmv. I paid more than a hundred and by the time i realized I found out i couldn't get a refund from them and i just blew nearly 800 hundred dollars on this scam of website.
13 de abril de 2026
Avaliação não solicitada
Resposta da NeedTags
Thank you for your review Karen. We appreciate your time. NeedTags strives to provide transparency throughout the entire customer journey. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.”
Our website also displays to all customers, before they are asked for any payment information, all fees due, including DMV fees, our service fees, and a detailed explanation of the processes required for order completion. It is impossible to bypass these requirements. We strive to provide a secure and reliable service to all of our customers.
As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support.
Easy Process
Easy Process. Esperanza was super helpful, she always responded quickly and efficiently when presented with questions or concerns.
7 de abril de 2026
Avaliação não solicitada
Easy to use as long as your on top of…
Easy to use as long as your on top of it and not neglect doing your part they are quick
3 de abril de 2026
Avaliação não solicitada
Excellent customer service and easy!
Excellent customer service and communication. The only thing to be aware of was a required piece of information was missed in the reviews (at the end it was caught), which was the mileage and my signature on the front of the title. That caused another turn of the documents. It's not a big deal to me cause it was very easy, but it did cause a bit of a delay in getting things finalized. Great service you all are providing!
2 de março de 2026
Avaliação não solicitada
Two month delay
Been waiting for two months to get my title still waiting. You sent me email stating that we need to notify you that the smog test was completed. The smog test is sent electronically to you. Should not have to notify you.
25 de março de 2026
Avaliação não solicitada
Resposta da NeedTags
Thank you for your review, Roy. NeedTags strives to provide transparency throughout the entire customer journey. Regarding Title Transfer services, when a vehicle is required to undergo a California-mandated smog inspection, our correspondence clearly instructs customers to notify our agents once the vehicle has successfully passed inspection. Because Title Transfers are manually processed and cleared by our agents, this step is essential to completing the transaction.
Our records indicate that the customer notified us by phone only after we issued a final notice email. Please note that all California Certificates of Title are issued, printed, and mailed directly by DMV headquarters in Sacramento, CA. This information is included in our communications. Once we complete the title transfer process, NeedTags promptly places the order in queue for title printing through DMV headquarters, and on that same day, we mail to our customer their new registration stickers and registration card. Please contact our customer care department if we can be of any further assistance.
Our car’s ownership transfer has been…
Our car’s ownership transfer has been gone through smoothly and quickly .
Customer Care Department Esperanza was super nice and effective.
Thank you for your assistance Esperanza !!
25 de março de 2026
Avaliação não solicitada
The website can misleading you
The website can misleading you. If you go on google and search ca dmv registration. Their website go on top results and i thought it’s legit dmv.ca. I never thought i was at needtags.com until i paid and realized i am at the third party website. Layout of their website pretty similar to legit dmv.ca website. I tried to call them after I realized i made a mistake and cancel my order but nobody answer and leave my voicemail to give a call back but never return my call. I leave my message twice. Now as of today 03/16/2026 and call them the customer service is not very helpful to my request and i tried to ask to lower their charges. She told i never called on their records or maybe i called someone else. I was suprise by her response. And the lady also said “it’s done” i can’t do anything about it. After they took your money they don’t really care about your concern and they are not friendly either. This is my hard lesson which i never review on services or business.
16 de março de 2026
Avaliação não solicitada
Resposta da NeedTags
Thank you for your review Nereo. We appreciate your time. NeedTags strives to provide full transparency. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” The NeedTags' website displays to all customers, before they are asked for any payment information, all fees due, including DMV fees, our service fees, and a detailed explanation of the processes required for order completion. It is impossible to bypass these requirements.
NeedTags can confirm that the requested service was completed as agreed. As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. Please contact our customer care department if we can be of any further assistance.
NeedTags was great
NeedTags was great! They made sure I had everything completed in transferring title of my car. Adriana was super helpful and knowledgeable and responded very quickly to all my questions.
5 de março de 2026
Avaliação não solicitada
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