I have very difficult to identify myself with those negative experiences I read hear regarding Lee EU customer service. After being in contact with them a couple of times, my experience is that th... Ver mais
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Veja o que dizem as avaliações
Bardzo szybka reakcja,odpowiedź. Pomoc i zaangażowanie pani Sabiny. W moim przypadku zawinił przewoźnik firma UPS ,który przez 10 dni nie odebrał zwracanego produktu.Nie skontaktował się,nic,cisz... Ver mais
Powinnam dać zero ale nie ma możliwości. Firma, którą powinni zająć się prawnicy. Zgłaszałam reklamacje spodni ponieważ po 10 założeniach zrobiły się jak szmaty. Odrzucono reklamację z powodu braku me... Ver mais
A empresa respondeu
Normaal waren lee broeken mijn favoriete broeken. Nu waren er laatst 2 kapot gegaan nadat ze versleten waren aangezien het mijn lievelingsbroeken zijn. Toen bestelde ik 4 nieuwe in dezelfde maat, want... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Backed by over 125 years of purposeful design and craftsmanship, Lee’s® movement-inspired innovations, versatile styling and superior fit continue to inspire generations of brand loyalists. Shop the official Lee online store for a variety of designer jeans, shorts, shirts and more. Experience why Lee has been a popular brand since 1889.
Informações de contato
Reino Unido
- eu.lee.com
3,1
Bom
229 avaliações
Respondeu a 83% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Terrible soporte al cliente
Terrible soporte al cliente, ellos cobran y se desentienden. Si no te llega el pedido ya te apañaràs. Me gusta la marca pero con esta atención al cliente, nunca más.
Tres pedidos seguidos con problemas. 0 respuesta por su parte.
22 de setembro de 2025
Avaliação não solicitada
Resposta de Lee Online Store
Buenos días Sr. Adell,
Lamentamos mucho la experiencia negativa que usted ha tenido con nuestro soporte al cliente.
Entendemos lo frustrante que es no recibir su pedido como esperaba.
Valoramos mucho su preferencia por nuestra marca y queremos mejorar para ofrecerle el servicio que merece.
Le pedimos amablemente que contacte por el formulario de contacto por nuestra página web -https://eu.lee.com/es-es/contact-us.html-
Un saludo cordial,
Lee Atención al cliente
Lee used to be my go-to brand for…
Lee used to be my go-to brand for jeans. The quality has decreased immensely. I bought a pair, washed it, went out crumpled like paper. I will never wear this pair of jean, such a waste of money and cotton. My older pair that was washed at the same time went out perfectly.
I'm going to need to find a new brand..
27 de setembro de 2025
Avaliação não solicitada
Resposta de Lee Online Store
Dear sirs,
Thank you for sharing your feedback.
We’re really sorry to hear about your experience with your recent Lee jeans.
We strive to maintain high-quality standards, and we are sorry to hear that this pair didn’t meet your expectations.
Please contact us directly with your purchase details so we can look into this further. You can contact us through the contact form: https://eu.lee.com/fr-fr/contact-us.html
We are looking forward to hearing from you.
Our apologies for the inconvenience caused.
Best regards,
Lee Customer Care Team
Parcel never arrived, refund 1.5 month later
I ordered 2 summer tops. Package was delayed 2 weeks at firtst. Then sent to wrong pickup point 30miles distance. Then cancellation was not possible. Customer needs to initiate contact al the time. After 1.5 month finally got my money back. Never received the summer tops nor had any excuse.
Thanks for the late excuse Lee, but customer friendlyness does not start with an obligatory trustpilot reaction. Please really change reach out to a customer.
21 de setembro de 2025
Avaliação não solicitada
Resposta de Lee Online Store
Dear sirs,
Thank you for sharing your experience with us.
We sincerely apologize for the delays, the inconvenience caused by the package being sent to the wrong pickup point, and the frustration you faced with the cancellation process. This is not the level of service we strive to provide.
We understand how disappointing it must have been to wait so long without receiving your summer.
Please know that your feedback is very important to us, and we will be investigating what went wrong to ensure this does not happen again in the future.
Kind regards,
The Lee Customer Care Team
Sav professionnel
Prise en charge rapide d'un souci qualité, accompagnée d'un geste commercial !
22 de agosto de 2025
Avaliação não solicitada
Resposta de Lee Online Store
Cher Xavier,
Merci de nous avoir fait part de votre avis.
Nous sommes ravis d'apprendre que notre service client a résolu votre problème.
Cordialement,
L'équipe du service client Lee
Bei Retoure wird immer eine Bearbeitungsgebühr fällig
Die Lieferung erfolgte schnell und die Ware war auch ok, aber mir wurden 2,50€ bei der Retoure abgezogen als Bearbeitungsgebühr für die Hose und das T-Shirt was nicht gepasst hat.
Das finde ich nicht in Ordnung. Bei Levis wird keine Bearbeitungsgebühr berechnet.
Das sollte Lee einmal überdenke ob das
gerechtfertigt ist
Oh ich habe festgestellt Lee hat sich das mit den Retourekosten noch einmal überlegt!
Sie haben die Retourekosten von 2;50€ auf 3,75€ erhöht.
Lee ist der erste Shop den ich kenne der solche Gebühren erhebt.
Da Kleidungsstücke nun einmal verschieden ausfallen, kommt es ungewollt zu Retouren, dafür wird der Kunde von Lee zur Kasse gebeten.
Schlechter Kundenservice.
16 de julho de 2025
Avaliação não solicitada
Resposta de Lee Online Store
Lieber Frank,
Vielen Dank für Ihr Feedback.
Wir freuen uns, dass die Lieferung reibungslos verlief und Sie mit dem Artikel, den Sie behalten haben, zufrieden sind.
Es tut uns leid, dass Sie mit den Rücksendekosten unzufrieden sind. Wir verstehen Ihre Enttäuschung.
Wir erheben derzeit eine Bearbeitungsgebühr für Rücksendungen. Dies ist in unseren Rückgabebedingungen angegeben.
Wir verstehen, dass dies von anderen Marken abweicht, und freuen uns über Ihr Feedback.
Es stimmt, dass wir die Gebühren kürzlich angepasst haben.
Wir möchten diesbezüglich transparent sein und arbeiten daran, unsere Bedingungen während des Bestell- und Rückgabeprozesses klarer zu kommunizieren.
Ihr Hinweis zu Größenabweichungen bei Kleidung ist berechtigt. Wir verstehen, dass Rücksendungen manchmal unvermeidlich sind, und nehmen Ihr Feedback ernst.
Wir werden Ihre Bedenken intern besprechen, da die Kundenzufriedenheit für uns oberste Priorität hat.
Mit freundlichen Grüßen
Ihr Lee Kundenservice-Team
Seriously the worst return and exchange…
Seriously the worst return and exchange ever I’m not even done doing it yet but what in the heck is up with that? It’s horrific and that whole site is a big mess and I never make reviews for websites but that’s how mad I am at it.
18 de agosto de 2025
Avaliação não solicitada
Good helpdesk and honest complaint process
Filed a complaint on my jeans that i bought 3 or 4 months earlier and got a quick and kind response from the helpdesk. Had to send over few photos of the issue and after a week or so they had concluded that there indeed was a defect and i could get my money back
18 de junho de 2025
Avaliação não solicitada
Resposta de Lee Online Store
Dear Jochem,
Thank you for sharing your feedback.
It is good to hear that our Customer Service Team solved your warranty issue.
We hope to see you again in the future.
Best regards,
The Lee Customer Care Team
Lee Online Store .
Lee Online Store is a great place for top quality iconic clothing. Customer service is also superb very friendly and helpful too.
10 de junho de 2025
Avaliação não solicitada
Resposta de Lee Online Store
Hello,
Thank you for leaving your review. We appreciate your feedback.
We are happy to hear that you are satisfied with our Customer Service.
Thank you for using Lee
Best regards,
Lee Customer Support Team
Placed an order with LEE
Placed an order with LEE, but unfortunately the package got lost due to poor service from the delivery company. I was very well assisted by LEE and compensated, my compliments to this company!
22 de maio de 2025
Avaliação não solicitada
Resposta de Lee Online Store
Dear Roel,
Thank you for sharing your positive experience.
It's great to hear that even when things went wrong with the shipment, our customer service stepped up and provided support and compensation.
Best regards,
The Lee Customer Care Team
No refund and no news for 2 weeks
Ordered an item on 11/5. Took them 5 days just to process my order. No email confirmation of order except shipping confirmation from Yodel on 16/5. The ordered item turned out was too big. Made the return on 19/5 and now it’s almost two weeks since I’ve returned my order. Yodel tracking shows that it was returned. No refund and AGAIN no confirmation email whatsoever. You’re never gonna know what’s going on with your order and return. Avoid at all cost.
30 de maio de 2025
Avaliação não solicitada
Resposta de Lee Online Store
Dear Atina,
Thank you for taking the time to share your feedback.
We’re truly sorry to hear about the difficulties you’ve experienced, and we completely understand how frustrating the delays with your order and return must have been.
Please accept our sincere apologies for the inconvenience caused. This is not the experience we want for our customers, and we genuinely regret the trouble you’ve been through.
To ensure your concerns are addressed as quickly and thoroughly as possible, we kindly ask that you reach out to our Customer Service team at lee.uk@kontoorbrands.com. They’ll be ready to support you and provide any further assistance you may need.
Thank you again for your patience and understanding. We truly value you as a customer and are committed to making things right.
Warm regards,
The Lee Customer Service Team
Uitmuntende klantenservice
Zeer vriendelijke klantendienst die mij perfect heeft verder geholpen. Een dikke pluim hiervoor en een voorbeeld voor vele anderen.
28 de maio de 2025
Avaliação não solicitada
Resposta de Lee Online Store
Goededag,
Hartelijk dank voor uw feedback. We zijn erg blij om te horen dat u een goede ervaring heeft gehad met de klantenservice.
We hopen u in de toekomst graag te helpen.
Met vriendelijke groet,
Het Lee Klantendienst Team
Sehr freundliche deutsche Kundenservice
Mitarbeiterin aus Deutschland sehr sehr freundlich und zuvorkommend
26 de maio de 2025
Resposta de Lee Online Store
Guten Tag Dylane,
vielen Dank für Ihr wertvolles Feedback. Es freut uns außerordentlich, dass Sie mit unserem Kundenservice positive Erfahrungen gemacht haben.
Wir stehen Ihnen auch in Zukunft gerne zur Verfügung und hoffen, Sie weiterhin bestmöglich unterstützen zu können.
Mit freundlichen Grüßen
Ihr Lee Kundendienstteam
Very helpful helpdesk
Very helpful helpdesk, quick and kind.
Solved an issue I had with the button falling of my jeans. Quality-control reviewed the pictures and Lee refund my money. Including a discount for future purchase.
No hussle. Just kudos!
14 de maio de 2025
Avaliação não solicitada
Resposta de Lee Online Store
Hi Mike,
Thank you for sharing your feedback.
We're glad our Customer Care Team resolved the issue with your jeans.
We hope you enjoy your next Lee purchase.
Best regards,
The Lee Customer Care Team
Great service.
Great service.
Great product.
Easy to work with and polite.
I am impressed.
Thank you!
23 de maio de 2025
Resposta de Lee Online Store
Dear Steve,
Thank you for sharing your feedback. We are happy to hear about your experience, and we hope you will enjoy our product.
Have a wonderful day,
The Lee Customer Care Team
Very good in general
Very good in general. I could not make use of my voucher due to a technical problem, after a short email conversation they solved it well. They also helped by phone later with the return art. Codes that were not clear in the return sheet. One advice to consider adjustment of the service time on the phone to most consumers shopping hours.
21 de maio de 2025
Avaliação não solicitada
Resposta de Lee Online Store
Hi Javier,
Thank you for your feedback!
We're glad to hear that we resolved the technical issue with your voucher and assist you with the return process.
We appreciate your suggestion regarding phone service hours and will certainly take it into consideration as we continually work to improve our customer experience.
Best regards,
The Lee Customer Care Team
Niyah was very polite and took are…
Niyah was very polite and took are order the right way even when we had to add to our order
18 de maio de 2025
Avaliação não solicitada
Resposta de Lee Online Store
Dear Marco,
Thank you for sharing your positive feedback. We are happy to hear that you had a good experience with our customer service.
We will pass on your message to Niyah.
Best regards,
The Lee Customer Care Team
Exemplary Customer Service
Marco in the EMEA customer support team was extremely helpful and pleasant to deal with. Marco had great patience in dealing with my MANY emails regarding a return and refund, and their manner in how they handled my case was exemplary!! Thank you Marco!
24 de abril de 2025
Avaliação não solicitada
Resposta de Lee Online Store
Dear Eoin,
Thank you for your sharing your feedback.
We are very happy to hear that you are satisfied with the help you received from our customer service, we will pass on your kind comment to Marco
Best regards,
The Lee Customer Care Team
5 ⭐️ service
I contacted Lee via the website after a pair of jeans I purchased got a hole in them, after only 3 months. Within 24 hours, I'd had my first email from them asking for photos and product details and within the next 24 hours, I'd had further reply to say they had fully refunded me and given me a 20% discount code to use on my next purchase without any challenge or hassle. Really appreciated the 5 ⭐️ customer service and friendly, prompt emails from Marco! Thanks again.
8 de abril de 2025
Avaliação não solicitada
Resposta de Lee Online Store
Dear Hayley,
Thank you so much for taking the time to share your positive experience with the Lee Customer Service. We truly appreciate your 5-star review!
We're delighted to hear that Marco provided you with excellent customer service and that you were pleased with the prompt and efficient resolution to your issue. It's our goal to ensure all our customers have a hassle-free experience, and we're glad we could achieve that for you.
We hope you enjoy your new jeans and can enjoy your discount code on a future purchase with us!
Thanks again for your feedback, and we wish you a lovely day!
The Lee Customer Care Team
Super klantenservice
De klantenservice is super meedenkend! Reageren snel en komen met een goede oplossing! Zeer fijne ervaring. Daarnaast zijn de broeken ook van top!
27 de fevereiro de 2025
Avaliação não solicitada
Resposta de Lee Online Store
Beste Lola,
Hartelijk dank voor uw feedback.
Wat fijn om te horen dat u een snelle oplossing heeft gekregen van de klantenservice.
Met vriendelijke groet,
Het Lee Klantendienst Team
Refund
I returned 2 items of clothing on two different occasions and each time I had to intervene to be refunded. I do not think Lee online shop is efficient and reliable.
Thank you
21 de fevereiro de 2025
Avaliação não solicitada
Resposta de Lee Online Store
Dear Marta,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustrating experience you encountered with the refund process for your recent returns. We understand how inconvenient this is, and this is certainly not the efficient and reliable service we aim to provide.
If this happens again in the future, and no refund has been processed within 5 business days of us receiving your return, please get in contact with our Customer Service.
Best regards,
The Lee Customer Care Team
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