Het zijn dieven! Bestel hier niet! Ik heb mijn bestelling netjes geretourneerd en ondanks meerdere keren contact te hebben opgenomen, heb ik mijn geld nog steeds niet teruggekregen! Ze beweren... Ver mais
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Veja o que dizem as avaliações
Ik heb in september bestelling geplaatst, na paar dagen teruggestuurd via bpost, het pakket is goed aangekomen, 3 keer mail gestuurd, 1 maand geen antwoord, geen geld terug, 127 euro. Ik raad geen aan... Ver mais
The delivery was very fast, and they kept me well informed throughout the process via email. The quality of the dress I ordered was also exactly as expected. Very happy with my purchase!
Customer service is a ghost. Nobody's answering, I'm waiting for my refund since almost a month and I sent them more than 10 emails... I almost believe that it's a scam !!! Run away from that webs... Ver mais
Detalhes da empresa
Escrito pela empresa
"REDEFINING MODEST FASHION" Touché is a trailblazing fashion brand that originated from Istanbul with a vision to revolutionize the way young women dress. Our founding designers saw an opportunity in the declining popularity of mainstream brands and the monotony of traditional fashion design, and set out to create a new standard for women who seek a unique and elegantly modest style.
Informações de contato
Estados Unidos
- eu.toucheprive.com
1,8
Ruim
383 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 22% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great brand
Great brand, they have good quality and variety of products, will shop again in the future
17 de outubro de 2025
Avaliação não solicitada
Resposta da eu.toucheprive.com
Thank you so much for your wonderful 5-star rating! Your kind words truly make our day and motivate us to keep delivering the best service and products.
We’re always here to make your experience even better, so don’t hesitate to reach out anytime.
Thanks again for being such a valued part of the Touche family — we can’t wait to serve you again soon!
Warmly,
The Touche Team
Resposta da eu.toucheprive.com
Thank you so much for your wonderful 5-star rating! Your kind words truly make our day and motivate us to keep delivering the best service and products.
We’re always here to make your experience even better, so don’t hesitate to reach out anytime.
Thanks again for being such a valued part of the Touche family — we can’t wait to serve you again soon!
Warmly,
The Touche Team
New season products are amazing
New season products are amazing
8 de outubro de 2025
Avaliação não solicitada
Resposta da eu.toucheprive.com
Thank you so much for your wonderful 5-star rating! Your kind words truly make our day and motivate us to keep delivering the best service and products.
We’re always here to make your experience even better, so don’t hesitate to reach out anytime.
Thanks again for being such a valued part of the Touche family — we can’t wait to serve you again soon!
Warmly,
The Touche Team
Resposta da eu.toucheprive.com
Thank you so much for taking the time to share your positive feedback with us. Your kind words and thoughtful review truly mean the world to our team.
It’s incredibly rewarding to hear that our efforts to deliver outstanding service and high-quality products are making a difference. Your satisfaction is our top priority, and knowing that we’ve met your expectations is the best reward.
If there’s anything else we can do to enhance your experience or if you have any suggestions for us, please don’t hesitate to reach out. We’re always here to help.
Once again, thank you for being a part of our journey. We look forward to the opportunity to serve you again soon.
Warm regards,
The Touche Team
Krijg geen geld terug van geretourneerd artikel.
Ik heb een bestelling geplaatst. Aantal producten gehouden. Één item wilde ik ruilen voor een andere maat. Dit teruggestuurd en opnieuw betaald voor de nieuwe bestelling. Het probleem speelt al meer dan vier maanden. Elke keer als ik een mail stuur met het verzoek tot terugbetaling ontvang ik een vriendelijke mail terug dat ik nog even geduld moet hebben voor het afhandelen van de retour! Tot heden afwachtend op mijn geld!
18 de julho de 2025
Avaliação não solicitada
Resposta da eu.toucheprive.com
Thank you for reaching out to us and for your trust in our brand.
We’d like to let you know that we’ve already sent you an email with the latest updates regarding your refund.
Rest assured, we’re closely following up to resolve this as quickly as possible.
We truly appreciate your patience and look forward to continuing to serve you.
Warm regards,
Touche Customer Service Team
everything is super
29 de setembro de 2025
Resposta da eu.toucheprive.com
Thank you so much for taking the time to share your positive feedback with us. Your kind words and thoughtful review truly mean the world to our team.
It’s incredibly rewarding to hear that our efforts to deliver outstanding service and high-quality products are making a difference. Your satisfaction is our top priority, and knowing that we’ve met your expectations is the best reward.
If there’s anything else we can do to enhance your experience or if you have any suggestions for us, please don’t hesitate to reach out. We’re always here to help.
Once again, thank you for being a part of our journey. We look forward to the opportunity to serve you again soon.
Warm regards,
The Touche Team
3 Monate nach Retour immer noch keine Erstattung
Ich habe meine Rücksendung bereits Mitte Juni zurückgeschickt. Dies erfolgt leider auf eigene Kosten. Mitte August kam das Paket zurück mit dem Hinweis, das Paket wäre nicht abgeholt worden. Seitdem schrieb ich dem Customer Service 3x die zwar immer wieder sagen, sie würden den Fall bearbeiten, aber es passiert NICHTS. Seit 3 Monaten (!!) warte ich nun auf eine Rückerstattung eines 3stelligen Betrags.
Edit: ja, gab eine Email wie unten geschrieben, aber ich es war exakt die gleiche Mail wie die 3x zuvor und 11 weitere Tage später immer noch kein Refund.
17 de setembro de 2025
Avaliação não solicitada
Resposta da eu.toucheprive.com
Thank you for reaching out to us and for your trust in our brand.
We’d like to let you know that we’ve already sent you an email with the latest updates regarding your refund.
Rest assured, we’re closely following up to resolve this as quickly as possible.
We truly appreciate your patience and look forward to continuing to serve you.
Warm regards,
Touche Customer Service Team
I only received one part of my order…
I only received one part of my order and the care@toucheprive email bounces. No way to reach CS!
2 de setembro de 2025
Resposta da eu.toucheprive.com
Thank you for sharing your feedback.
Please note that our customer service team responds to messages daily, except on Saturdays and Sundays.
We have reviewed your order and a member of our team will reach out to you directly to provide any assistance needed.
We truly value your input and will use it to enhance our services, ensuring a better experience for you and all our customers in the future.
Kind regards,
Touche Customer Service Team
Returns are not processed and refunded promptly
I returned my order over a month ago. SP Touché still hasn’t processed my return or refunded the amount. I was unable to reach the company by phone to file my complaint. Therefore, I sent an email stating that I want my money refunded, and I also included proof of the return shipment. I received a reply saying they would investigate the matter internally and refund me shortly. However, the refund has still not been issued. Two weeks after the first return, I sent back a second package, and that one has also not been processed by them.
31 de julho de 2025
Resposta da eu.toucheprive.com
Thank you for taking the time to share your feedback.
We truly appreciate your honesty, and we want you to know that your opinion is very important to us. We are committed to improving our service and will do our utmost to be more professional and provide you with a better experience in the future.
Your satisfaction is our top priority, and we hope to exceed your expectations next time.
A member of our team will be reaching out to you shortly to help resolve your issue.
Thank you once again for your valuable input.
Best regards,
Touche Customer Service Team
I returned my item one month ago and…
I returned my item one month ago and still don’t have my money back!!!!! I WANT MY MONEY
1 de agosto de 2025
Avaliação não solicitada
Resposta da eu.toucheprive.com
Thank you very much for contacting us and for taking the time to share your feedback. Your valuable comments continuously help us improve our services and enhance the quality of our products to always meet your expectations.
We would like to apologize for any inconvenience or shortcomings you may have experienced. Our top priority is always the satisfaction of our valued customers and maintaining your trust.
We also wish to inform you that we have already contacted you via your private email and provided you with all the latest updates regarding your refund. We are closely following up with the relevant departments to ensure your case is handled as quickly as possible.
Once again, we apologize and truly appreciate your understanding and patience. We look forward to serving you and offering you the best experience, as you are the cornerstone of our success.
With our warmest regards,
Touche Customer Service Team
Waiting Over 4 Months for My Refund – Still Nothing
On April 21, 2025, I placed an order from toucheprive.com for 10,096 TL. Order number: 754381. Unfortunately, the items I received did not fit me, so I returned them on April 28, 2025. The return was successfully delivered to the company, but I never received any confirmation via email or SMS.
On May 2, I contacted them via Instagram and was told that the refund would be processed within 14 days. On May 14, I followed up again and was told that my case was forwarded to the relevant department and the refund would be issued soon. On May 29, I contacted them once more, and they again promised that the refund would be made shortly and that the finance department was handling it.
Now, more than 4 months have passed, and I still have not received my refund. This is extremely disappointing and unacceptable for a company of this size. I expect my refund to be processed immediately and warn other customers to be cautious when shopping here.
29 de abril de 2025
Avaliação não solicitada
Resposta da eu.toucheprive.com
Thank you for contacting us.
We are sorry to hear about the issue you are experiencing.
We would like to inform you that we will take your feedback into consideration in order to resolve your issue and to improve our services to better assist you.
However, we would like to clarify that you have submitted your review on the wrong website, as this site is intended for European countries, not Turkey.
We kindly ask you to remove your comment from this site and submit it on the correct website so that we can better assist you in resolving the matter.
We appreciate your feedback and assure you that we will make every effort to improve our services and products.
Touche Customer Service Team
I did not receive my order or get an…
I did not receive my order or get an answer to my email about the order.
2 de agosto de 2025
Resposta da eu.toucheprive.com
Thank you very much for contacting us and for taking the time to share your feedback. Your valuable comments continuously help us improve our services and enhance the quality of our products to always meet your expectations.
We would like to apologize for any inconvenience or shortcomings you may have experienced. Our top priority is always the satisfaction of our valued customers and maintaining your trust.
We also wish to inform you that we have already contacted you via your private email and provided you with all the latest updates regarding your refund. We are closely following up with the relevant departments to ensure your case is handled as quickly as possible.
Once again, we apologize and truly appreciate your understanding and patience. We look forward to serving you and offering you the best experience, as you are the cornerstone of our success.
With our warmest regards,
Touche Customer Service Team
das schlimmste Online-Shopping-Erlebnis meines Lebens
mehr als einen Monat später habe ich weder meine Bestellung noch mein Geld erhalten. Nach einer schlechten Bewertung, die ich auf dieser Seite geschrieben hatte, antworteten sie endlich auf meine E-Mail und versicherten mir, dass ich mein Geld im Laufe der Woche erhalten würde. Und jetzt, 12 Tage später, ist immer noch nichts passiert. Einfach Diebe.
8 de julho de 2025
Avaliação não solicitada
Resposta da eu.toucheprive.com
Thank you very much for contacting us and for taking the time to share your feedback. Your valuable comments continuously help us improve our services and enhance the quality of our products to always meet your expectations.
We would like to apologize for any inconvenience or shortcomings you may have experienced. Our top priority is always the satisfaction of our valued customers and maintaining your trust.
We also wish to inform you that we have already contacted you via your private email and provided you with all the latest updates regarding your refund. We are closely following up with the relevant departments to ensure your case is handled as quickly as possible.
Once again, we apologize and truly appreciate your understanding and patience. We look forward to serving you and offering you the best experience, as you are the cornerstone of our success.
With our warmest regards,
Touche Customer Service Team
Fast shipping, great sizing, amazing garments
Shipping was super fast and sizing was great
1 de agosto de 2025
Resposta da eu.toucheprive.com
Thank you so much for taking the time to share your positive feedback with us. Your kind words and thoughtful review truly mean the world to our team.
It’s incredibly rewarding to hear that our efforts to deliver outstanding service and high-quality products are making a difference. Your satisfaction is our top priority, and knowing that we’ve met your expectations is the best reward.
If there’s anything else we can do to enhance your experience or if you have any suggestions for us, please don’t hesitate to reach out. We’re always here to help.
Once again, thank you for being a part of our journey. We look forward to the opportunity to serve you again soon.
Warm regards,
The Touche Team
Çok dar
Aldığım tişörtün kesimi çok dardı geri gönderdim çok saçma hiç profesyonelce değil
29 de julho de 2025
Resposta da eu.toucheprive.com
Thank you for taking the time to share your feedback.
We truly appreciate your honesty, and we want you to know that your opinion is very important to us. We are committed to improving our service and will do our utmost to be more professional and provide you with a better experience in the future.
Your satisfaction is our top priority, and we hope to exceed your expectations next time.
A member of our team will be reaching out to you shortly to help resolve your issue.
Thank you once again for your valuable input.
Best regards,
Touche Customer Service Team
Resposta da eu.toucheprive.com
Thank you so much for taking the time to share your positive feedback with us. Your kind words and thoughtful review truly mean the world to our team.
It’s incredibly rewarding to hear that our efforts to deliver outstanding service and high-quality products are making a difference. Your satisfaction is our top priority, and knowing that we’ve met your expectations is the best reward.
If there’s anything else we can do to enhance your experience or if you have any suggestions for us, please don’t hesitate to reach out. We’re always here to help.
Once again, thank you for being a part of our journey. We look forward to the opportunity to serve you again soon.
Warm regards,
The Touche Team
They got the return but I did not receive my money back and no answer from their customer service.
I placed an order and received my goods, only kept one item because the rest was very poor quality, like literally plasticky. I followed my return and it shows that it was received by the sender on July 21st but there is some "exception" and I have no idea what it means. I reached out to them but did not receive an answer, I am expecting more than 100 euro back and they are advertising quick returns (at the expenses of the buyer but whatever, I just want my money back.)
31 de julho de 2025
Avaliação não solicitada
Resposta da eu.toucheprive.com
Thank you very much for contacting us and for taking the time to share your feedback. Your valuable comments continuously help us improve our services and enhance the quality of our products to always meet your expectations.
We would like to apologize for any inconvenience or shortcomings you may have experienced. Our top priority is always the satisfaction of our valued customers and maintaining your trust.
We also wish to inform you that we have already contacted you via your private email and provided you with all the latest updates regarding your refund. We are closely following up with the relevant departments to ensure your case is handled as quickly as possible.
Once again, we apologize and truly appreciate your understanding and patience. We look forward to serving you and offering you the best experience, as you are the cornerstone of our success.
With our warmest regards,
Touche Customer Service Team
Des voleurs ! A fuir !!!
Je suis extrêmement déçue ! J'ai passé une commande pour 2 articles. Le paiement a été débité de mon compte bancaire mais je n'ai reçu qu'un seul article. J'ai envoyé plusieurs mails au service client pour avoir un remboursement de l'article non reçu mais toujours aucune réponse ! Ce sont des voleurs ! A fuir !!!
22 de julho de 2025
Avaliação não solicitada
Resposta da eu.toucheprive.com
Thank you very much for contacting us and for taking the time to share your feedback. Your valuable comments continuously help us improve our services and enhance the quality of our products to always meet your expectations.
We would like to apologize for any inconvenience or shortcomings you may have experienced. Our top priority is always the satisfaction of our valued customers and maintaining your trust.
We also wish to inform you that we have already contacted you via your private email and provided you with all the latest updates regarding your current order. We are closely following up with the relevant departments to ensure your case is handled as quickly as possible.
Once again, we apologize and truly appreciate your understanding and patience. We look forward to serving you and offering you the best experience, as you are the cornerstone of our success.
With our warmest regards,
Touche Customer Service Team
Worse experience ever
Worse experience ever, I ordered on 2 /7/2025 never received my order, try to contact them through email but no response 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻
2 de julho de 2025
Avaliação não solicitada
Resposta da eu.toucheprive.com
Thank you very much for contacting us and for taking the time to share your feedback. Your valuable comments continuously help us improve our services and enhance the quality of our products to always meet your expectations.
Please note: you wrote your review in the wrong region, this belongs to EU orders and not international orders, can you move it?
We would like to sincerely apologize for any inconvenience or shortcomings you may have experienced. Our top priority is always the satisfaction of our valued customers and maintaining your trust.
We also wish to inform you that we have already contacted you via your private email and provided you with all the latest updates regarding your current order. We are closely following up with the relevant departments to ensure your case is handled as quickly as possible.
Once again, we deeply apologize and truly appreciate your understanding and patience. We look forward to serving you and offering you the best experience, as you are the cornerstone of our success.
With our warmest regards,
Touche Customer Service Team
Terrible customer service
Terrible customer service. I made an order on 07/08/2025 and order still not shipped. I sent an email and they replied with cargo company issues. They not responding to any other my emails. I requested money back and cancel my order and no reply to all my emails. Did not receive my order and did not receive my money back. Terrible customer service. No phone number. Only email which is useless to use.
8 de julho de 2025
Avaliação não solicitada
Resposta da eu.toucheprive.com
Thank you very much for contacting us and for taking the time to share your feedback. Your valuable comments continuously help us improve our services and enhance the quality of our products to always meet your expectations.
Please note: you wrote your review in the wrong region, this belongs to EU orders and not international orders, can you move it?
We would like to sincerely apologize for any inconvenience or shortcomings you may have experienced. Our top priority is always the satisfaction of our valued customers and maintaining your trust.
We also wish to inform you that we have already contacted you via your private email and provided you with all the latest updates regarding your current order. We are closely following up with the relevant departments to ensure your case is handled as quickly as possible.
Once again, we deeply apologize and truly appreciate your understanding and patience. We look forward to serving you and offering you the best experience, as you are the cornerstone of our success.
With our warmest regards,
Touche Customer Service Team
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