Fantastic fast service with free delivery, and very cost-effective prices indeed. It doesn't get any better than this, and this is clearly a smaller business maybe run by a family or a wonderful group... Ver mais
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Veja o que dizem as avaliações
I have used this company many times due to their large selection and easy ordering process, and have always had a good experience. However this time they excelled themselves. I placed the order, recei... Ver mais
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It was prompt and you very kindly cancelled and refunded the duplicate order I made by mistake! The only reason you didn't get a 5 star is that the driver left it in my porch when printed on it was:... Ver mais
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Incredible prices and a fantastic website. Bought stuff hugely less £ than other websites. What a gem of a site. Def ordering more. My items arrived swiftly, well packed were good quality. As my part... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Artigos Hospitalares
- Primeiros-socorros
- Fornecedor de Artigos Hospitalares
- Loja de roupas e acessórios de segurança
- Fornecedor de equipamentos de segurança
Sobre Eureka Direct.co.uk
Escrito pela empresa
Eureka Direct
Escrito pela empresa
- First aid supplies & infection control products.
- Eureka Direct pride themselves in excellent customer service and that's why all of our happy customers such as Lush and Paulton's Park, keep returning for more. With the largest supplies of first aid in the UK we'll be surprised if you don't find what you are looking for!
30 DaGuarantee!
FREE delivery on all orders!
We also offer free gifts and a 100% no quibble guarantee!
Informações de contato
1st Floor Fleetsbridge House, Fleets Corner Business Park, Nuffield Road, BH17 0LA, Poole, Reino Unido
- 0800 358 0085
- beth.mckenna@poolebayholdings.co.uk
- eurekadirect.co.uk
4,8
Excelente
1 mil avaliações
Pede aos clientes que avaliem
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Always on time
20 de maio de 2026
Resposta da Eureka Direct.co.uk
Thank you for your review, Faith. We are delighted to hear that our service has continued to meet expectations. We hope to assist you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Easy to order and quick delivery.
20 de maio de 2026
Resposta da Eureka Direct.co.uk
We're so glad you had an easy ordering experience and quick delivery! Thank you for your feedback, Carole.
Kind Regards,
Eureka Direct Customer Service Team
Order not correct or complete
Order not correct or complete. Missing eye wash station and substituted by two reels of sports tape!
16 de maio de 2026
Resposta da Eureka Direct.co.uk
We are sorry your order was incorrect and incomplete. Our sales team had spoken with you on Friday, apologised for this error and arranged for the missing items to be out for delivery today.
Kind Regards,
Eureka Direct Customer Service Team
The items I ordered came the following…
The items I ordered came the following day and all was in stock. I'm happy with the service.
16 de maio de 2026
Resposta da Eureka Direct.co.uk
We're so glad to hear your order arrived promptly and that everything was in stock. We appreciate your positive feedback!
Kind Regards,
Eureka Direct Customer Service Team
Resposta da Eureka Direct.co.uk
We're so glad you enjoyed our quick delivery and professional service. Thank you for your kind words, Ann!
Kind Regards,
Eureka Direct Customer Service Team
Resposta da Eureka Direct.co.uk
We're glad you enjoyed your experience. We appreciate your kind words.
Kind Regards,
Eureka Direct Customer Service Team
Poor expiry dates on EpiPens
As a school having to order EpiPens for the first time under Benedict's Law, we were very disappointed to receive pens with use by dates of 12 months. As we had paid over £350 on pens that we hope never to use but should have a shelf life of 2 years, I phoned customer service and spoke to someone who quite frankly couldn't care less. She said we should have phoned to check what expiry dates you were currently offering as they could be between 9 and 18 months. We could also not return the product as it was a pharmaceutical item. School are so cash strapped that this attitude is so disappointing.
13 de maio de 2026
Resposta da Eureka Direct.co.uk
Dear Becky,
We’re really sorry to hear that you weren’t satisfied with your recent purchase with us. We have reviewed the expiry dates of the EpiPens supplied in your order, and these have expiry dates of 31st July 2027, and 30th September 2027, equivalent to around just over 14 and 16 months respectively from date of supply. We’re pleased that we have been able to supply devices with better than the market average of around 12 months expiry. EpiPen state on their website that devices typically have 12-18 months expiry and we reflect this within information on our website. The adrenaline component has around 2 years from the point of manufacture, to then be incorporated into finished devices, and it can then take several months for finished devices to filter down through to the market.
We appreciate this may still seem disappointing given the investment that your school has made. Please let us know if there is anything within our power that we can do to make it right for you.
Kind Regards,
Eureka Direct Customer Service Team
Resposta da Eureka Direct.co.uk
We're so glad you appreciated our prices and quick delivery! We look forward to serving you again, John.
Kind Regards,
Eureka Direct Customer Service Team
Resposta da Eureka Direct.co.uk
We are so glad you enjoyed our product. We appreciate your kind words, David.
Kind Regards,
Eureka Direct Customer Service Team
Great products and amazing service
Great products and amazing service
quick delivery
Highly recommend them
11 de maio de 2026
Resposta da Eureka Direct.co.uk
We are so glad you enjoyed our products and service! Thank you for your kind words and recommendation.
Kind Regards,
Eureka Direct Customer Service Team
I recently ordered from Eureka Direct
I recently ordered from Eureka Direct, and I’m genuinely impressed with the experience. The quality of their service stands out — everything was handled with care, professionalism, and attention to detail. My order arrived quickly and exactly as promised, which made the whole process smooth and stress‑free.
7 de maio de 2026
Resposta da Eureka Direct.co.uk
We are so pleased to hear that you had such a positive experience with your recent order. It's wonderful to know that our service, professionalism, and attention to detail made the process smooth and stress-free for you. We truly appreciate your kind words, Lucky.
Kind Regards,
Eureka Direct Customer Service Team
Emergency asthma inhaler…
I ordered an emergency asthma inhaler for school, which was supposed to arrive the next day. Unfortunately, we are still waiting for it over a week later, which is very disappointing.
We were then emailed and informed that a “free of charge replacement” would be sent. However, this is not really free of charge — it is simply the product we originally paid for but have not received.
Given the poor delivery service and overall experience, I would be reluctant to order from here again.
6 de maio de 2026
Resposta da Eureka Direct.co.uk
Thank you for your feedback, and we are very sorry to hear about the delay and frustration caused with your order, especially given the importance and urgency of the item required for a school setting.
Unfortunately, the original parcel experienced delays with the courier, which took it outside of its safe delivery window. Due to the nature of pharmaceutical products such as inhalers, they must be delivered within a specific timeframe so that we can guarantee they have been stored and transported within suitable conditions, including temperature control. As this could no longer be guaranteed, the original parcel would need to be returned and safely destroyed in line with regulations.
We also apologise for any confusion caused regarding the “free of charge replacement”. This was intended to mean that a replacement inhaler was being sent to you at no additional cost, as a replacement for the delayed item. Unfortunately, due to the restrictions surrounding pharmaceutical products, we are unable to provide such items completely free of charge outside of a replacement arrangement.
Our team has been in contact with the courier to help resolve the delivery issues and prevent any further failed attempts, and a replacement order has now been arranged for you. We have also sent an apology letter, which includes a discount for a future order as a gesture of goodwill.
We sincerely apologise again for the inconvenience and disappointment caused, and we appreciate you bringing this matter to our attention.
Kind Regards,
Eureka Direct Customer Service Team
always quick and easy
always quick and easy , delivery within the next working day so no waiting too long for supplies.
5 de maio de 2026
Resposta da Eureka Direct.co.uk
We're happy to hear that our quick and easy service met your expectations! It's great to know you appreciate our next-day delivery. Thank you for your positive feedback, Cherylann.
Kind Regards,
Eureka Direct Customer Service Team
Excellent customer service
Excellent customer service, so easy to find what I needed and place the order, then delivery within 48 hours
5 de maio de 2026
Resposta da Eureka Direct.co.uk
We're happy to hear that you had such a positive experience! It's great to know that you found our service helpful and the order process straightforward, with prompt delivery. Thanks for your feedback.
Kind Regards,
Eureka Direct Customer Service Team
Qick and free delivery!
1 de maio de 2026
Resposta da Eureka Direct.co.uk
We're happy to hear that you had a quick and free delivery experience! Thank you for your positive feedback, Julia; we appreciate it.
Kind Regards,
Eureka Direct Customer Service Team
Resposta da Eureka Direct.co.uk
We are so happy to hear that you received your delivery quickly! Thank you for your positive feedback, Leanne; we appreciate it.
Kind Regards,
Eureka Direct Customer Service Team
Good service bring back the Scottish…
Good service bring back the Scottish shortbread biscuits .
30 de abril de 2026
Resposta da Eureka Direct.co.uk
We're glad you enjoyed your experience. Thank you for the feedback! We appreciate your suggestion to bring back the Scottish shortbread biscuits and will review this.
Kind Regards,
Eureka Direct Customer Service Team
Needed to give my old mum her meds in…
Needed to give my old mum her meds in 2.5ml intervals. I haven't got the steady hand I used to have, so using the dosing spoon became almost impossible.
I bought x10 small dosage syringes, which meant I could get half the week prepped into dated doses.
It was easy to navigate the website and find what I needed, and the pricing was very acceptable, and I received my order a couple of days later.
Thank you so much for a quick turnaround.
Recommend ☆☆☆☆☆
27 de abril de 2026
Resposta da Eureka Direct.co.uk
We're happy to hear that our syringes helped you administer your mum's medication with ease. We're glad the website was easy to navigate, the pricing acceptable, and that you received your order quickly. Thank you for your positive feedback, Jo!
Kind Regards,
Eureka Direct Customer Service Team
Resposta da Eureka Direct.co.uk
We appreciate your positive feedback and we're glad you enjoyed our service! Thank you for taking the time to share.
Kind Regards,
Eureka Direct Customer Service Team
Resposta da Eureka Direct.co.uk
We're happy to hear that you found our service quick and efficient and that you're pleased with the quality of our goods. Thank you for your review, Dr Chalton!
Kind Regards,
Eureka Direct Customer Service Team
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