I'm getting worried about my money on my account at EPB. They have been putting the day of transfer off every two months since almost a year now. Now the Support Center doesn't even work in the a... Ver mais
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Veja o que dizem as avaliações
Terrible service. Onboarding is a nightmare, took weeks. Then when you're onboarded, literally every transaction has to be checked by a human. If every transaction does not line up with wha... Ver mais
A empresa respondeu
My account has been blocked since February and nobody in this bank wants to solve this problem. they just send me the stupid message "Updated eBanking Case - 20060300064V A Compliance and Regulatory... Ver mais
A empresa respondeu
Mart van der Leer the Senior Onboarding Specialist who is helping me with my account set up has been very helpful. Despite we are under-lock down, working from home during COVID time, he has been able... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Euro Pacific Intl. Bank Inc. is a licensed international bank offering individual and corporate bank accounts, a wide array of investment products, and more. Our mission is to provide modern, online banking products with sound banking principles, which is why we launched Full-Reserve Banking. This means that we operate on full liquidity, full capitalization, and zero loans. Since 2012, we've served thousands of customers in over 140 countries.
Informações de contato
53 Palmeras St, 10th Floor, 00901, San Juan, Porto Rico
- +1 888 527 4041
- info@europacbank.com
- europacbank.com
2,6
Ruim
389 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very good customer-oriented support!
Very good customer-oriented support!
Very extensive options for the accounts.
Definitely recommendable!
20 de abril de 2020
Avaliação não solicitada
Resposta da Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Great service
Great service, staff were very helpful in answering my questions.
17 de abril de 2020
Avaliação não solicitada
Resposta da Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
This bank is like Hotel California
This bank is like Hotel California, once you check-in you can never leave….An update on previous experience, despite been optimistic, it is not just getting any better. Seriously save yourself the pain of having to deal with this bank. Been a customer since 2013 and going to now close my account down. When first opened the account was gold star service personal banking experience, totally rated it. Now they customer service has gone down the toilet along with their incompetent compliance dept.
#1 Their customer services does not respond to messages, I have had to chase now twice for a response to online messaging since the 23/03 concerning currency conversion shortfall – what I was quoted and received was £350 short, yet still no response today on the 02/04.
#2 Often have to chase multiple times for a response to urgent messages and escalate to CSM to get any response – as a customer simply don’t have time for this nonsense, especially when paying monthly fees to hold an account at this bank.
#3 Latest fiasco, I tried to transfer money out of the account to UK bank account. I completed transaction to same beneficiary in January without issues. The same beneficiary details was saved on their systems for future transfer. When I executed a transfer again, after waiting a couple of days noted the money was back in my account with a comment that name on transfer needed to match my full name spelt out. I pointed out with a screenshot of my bank account in the UK that beneficiary name was spelt abbreviated on the bank account. Also pointed out to their customer services and compliance that transfer to same account beneficiary (unchanged details) was successful in January and now suddenly there are problems.
#4 In reference to #3 like I said all is good when they hold your money, but when you want to take it out… be aware note feedback from another long term customer here “Claudia Lo Re “ recently posted with same problem. Could not make this stuff up! What makes it worse is because of the delay, I lost an opportunity to buy back into physical GLD in the recent dip/pullback, all because of incompetence beyond measure. Seriously, save yourself the pain. I am just waiting for right moment to pull my money out and swap for physical GLD that is within my control and keep. This bank has become totally unreliable and their mistakes/incompetence costs you money! Think it is time to lodge a complaint to the regulators in Puerto Rico. I should not be losing money because of this banks unreasonable behaviour, someone needs to hold them accountable!
2 de abril de 2020
Avaliação não solicitada
Resposta da Euro Pacific Bank
Dear Client,
Thank you for your feed back.
Please note that we were unable to process payments with incomplete account details, the most common being beneficiary details and account number. Strict adherence to the travel rule is required. Unfortunately many European Financial Institutions are not compliant with this US requirement which also applies to all currencies, previously we were manually repairing the payment and doing our own investigations to confirm the missing information on the payment. This was done due to the fact that banks very rarely returned our multiple requests for the missing information . We are no longer able to provide this service. We understand this may cause you an inconvenience but unfortunately we had to consider the delay in doing this investigation cause in processing the payment , this has caused many client complaints. In light of this we will be implementing an industry standard process of immediately returning the payment .
Thank you for your time.
Client Services-Euro Pacific Bank.
The lady was excellent
The lady was excellent, sorted my problem in no time. Thank you.
1 de abril de 2020
Avaliação não solicitada
Resposta da Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
They are keeping my money
They are keeping my money. I have all my savings with them and they are refusing to transfer my money back to me. They ask documents that I sent 10 years ago already otherwise they wont give my money bacl
1 de abril de 2020
Avaliação não solicitada
Resposta da Euro Pacific Bank
Dear Client,
Thank you for your feedback.
Please note that our banking laws requires in order for us to close the account , Compliance must do there regular checks to ensure that there is no pending compliance request in order for us to proceed.
Thank you for your time.
Client Services-Euro Pacific Bank.
Good first impression
Good first impression. Looking forward for future activities.
31 de março de 2020
Avaliação não solicitada
Resposta da Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Pretty damn good with password unlock
19 de março de 2020
Avaliação não solicitada
Resposta da Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Resposta da Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Muy buena atención
Muy buena atención. Dan es un profesional de maravillas, resolvió todas mis dudas con mucha amabilidad y en español.
16 de março de 2020
Avaliação não solicitada
Resposta da Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Great Service Great Bank
Thanks, I love the customer service of the bank, is fantastic.
13 de março de 2020
Avaliação não solicitada
Resposta da Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Excellent Service
I’ve found this to be a very supportive bank with software that is more than sufficient for my needs.
Staff are easy to contact, knowledgeable and keen to help.
Would highly recommend.
9 de março de 2020
Avaliação não solicitada
Resposta da Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
My review is about the impact on the…
My review is about the impact on the account service and about the excellent introducing service performed by Martin.
The account seems to be very good made, costs are fairly high but i see payments arryving in a few time and at the momenti no problems on transactions.
*corporate account
7 de março de 2020
Avaliação não solicitada
Resposta da Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Great service and helpful
Great service and helpful.
Would recommend.
Thank you.
6 de março de 2020
Avaliação não solicitada
Resposta da Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Great contact and customer services…
Great contact and customer services very helpful.
4 de março de 2020
Avaliação não solicitada
Resposta da Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
To open an account for corporate from…
To open an account for corporate from seychelles took very long time (2,5 month) but at now looks everything works nice. I am missing only IBAN but I hope it shouldn't be big disadvantage.
1 de março de 2020
Avaliação não solicitada
Resposta da Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
It was a very fast and good assistance…
It was a very fast and good assistance from Dan.
Thank you very much
1 de março de 2020
Avaliação não solicitada
Resposta da Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Good SERVICES :)
24 de fevereiro de 2020
Avaliação não solicitada
Resposta da Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Dan was great !
Dan was great !
I really appreciate his help, everything was clear and concise. Thanks again!
17 de fevereiro de 2020
Avaliação não solicitada
Resposta da Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Really great bank with good customer…
Really great bank with good customer support
14 de fevereiro de 2020
Avaliação não solicitada
Resposta da Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
It was clear and friendly
It was clear and friendly
Problem have been solve in short time
Thank you
12 de fevereiro de 2020
Avaliação não solicitada
Resposta da Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
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