Always been great service from this Vape shop. And I find it offensive that government just through all high street vape shops in the same bag when this one is in no way dodgy at all. It is filling a... Ver mais
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Amazing service as ever in the Exeter store. Hannah, Chloe and Ryan have fantastic customer service and excellent communication. They are always happy and smiling. They let me know what's on offer and... Ver mais
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Absolutely amazing and faultless service from the whole team. Understand my needs and matched me perfectly with my needs as someone who's just started vaping. The flavors of the juices are incredib... Ver mais
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Visited to get a replacement for my old vaporesso, came away with a dinky new one, excellent service in the store!
Detalhes da empresa
Escrito pela empresa
Welcome to Evapo, the premier e-cigarette and vape shop in the UK & beyond. Our team of vaping experts can help you whether you are just starting out and looking for something to help you switch to vaping or have been vaping for years, we are here to help! Find all your favourite e-liquids from leading brands such as Ohm Brew, Riot Squad, Vampire Vape and Six Licks. Browse over 800 products, including devices from leading brands like Aspire, Innokin, SMOK and VOOPOO as well as an extensive range of CBD solutions.
Informações de contato
50 Trident Court, One Oakcroft Road, KT9 1BD, Chessington, Reino Unido
- 020 3962 0965
- info@evapo.co.uk
- evapo.co.uk
4,7
Excelente
866 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 88% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Thank You!
I knew roughly what I wanted going into the store, but I just needed some help making sure it was right for me - the two blokes in there were INCREDIBLE! I will be going back! (Sorry forgotten your names) - cannot fault this store and the customer service and products at all!
13 de janeiro de 2026
Avaliação não solicitada
Resposta da Evapo
Thank you so much for your fantastic review Stephanie. We are really pleased to hear that our two team members were able to help you make sure you chose the right option for you. It is great to know you felt so well looked after and confident in your purchase.
We truly appreciate your kind words about the store, customer service and products. We will be sure to pass your feedback on to the team and we look forward to welcoming you back again soon.
Amazing service as ever in the Exeter…
Amazing service as ever in the Exeter store. Hannah, Chloe and Ryan have fantastic customer service and excellent communication. They are always happy and smiling. They let me know what's on offer and provided great advice when I've changed my device recently. It's also good to see they have a rigorous policy on checking ID as many other local shops seem to not bother. When staff take the time to talk to you as a friend, it makes you take your business back time after time.
13 de janeiro de 2026
Avaliação não solicitada
Resposta da Evapo
Thank you so much for taking the time to leave such a detailed and thoughtful review Jim. We are delighted to hear about your positive experiences in our Exeter store and that Hannah, Chloe and Ryan provided fantastic customer service and clear communication. It is great to know they made you feel welcome, kept you informed about current offers and supported you when changing your device.
We really appreciate your comments about our ID checking policy as this is something we take very seriously. Hearing that our team members take the time to build genuine connections and offer friendly, honest advice means a lot to us. Thank you for your continued support and loyalty.
Extremely helpful
Extremely helpful, knowledgeable and friendly staff
12 de janeiro de 2026
Avaliação não solicitada
Resposta da Evapo
Thank you for your kind feedback Andrew. We are really pleased to hear that our team members were extremely helpful, knowledgeable and friendly. We truly appreciate you taking the time to leave a review and we look forward to your next visit.
Evapo Denman Street...amazing service…
Evapo Denman Street...amazing service and so helpful! Bought a new vape and liquid. All perfect, so back soon for more! Thank you :)
29 de dezembro de 2025
Avaliação não solicitada
Resposta da Evapo
Thank you for your lovely review Tracy. I am really pleased to hear you received amazing service at our Denman Street store and that the team member was so helpful in getting you set up with a new vape and liquid. It is great to know everything was perfect and we truly appreciate your support. We look forward to your next visit.
Over charging
I was looking fo the xros 5 and I seen it for 23.99. I when to the store and was charged 28.99 instead witch it a £5 different. I rang and all I keeped getting told it said it in the t&c witch it don’t say it at all on the page that you look at online. I would not recommend this company at all. I would have but with them saying that there is nothing they are willing to help with I will not be going back at all in store or online. My advice to any one DON’T GO HERE GO SOMEWHERE ELSE
4 de janeiro de 2026
Avaliação não solicitada
Resposta da Evapo
Thank you for taking the time to leave your feedback Dan. I am sorry to hear you were disappointed with your experience and I understand how frustrating price differences can feel.
The £23.99 price for the XROS 5 is an online exclusive offer and it is marked as such on the website. Our in store prices are set separately and are clearly displayed in store, which is why the device was £28.99 when purchased in person. This is also outlined in our terms, as online promotions do not always apply in store.
I appreciate that this was not the outcome you were hoping for and I am sorry that it has left you feeling unhappy with us.
Very friendly
Very friendly, knowledgeable and helpful staff. Will be my go to vape store from now on.
31 de dezembro de 2025
Avaliação não solicitada
Resposta da Evapo
Thank you for the kind feedback Nicholas. I am really pleased to hear that you found the team friendly knowledgeable and helpful, and it means a lot to know we will be your go to vape store from now on. We really appreciate your support and we look forward to your next visit.
First class service from Sonia really…
First class service from Sonia really knew her stuff made me feel at ease and definitely recommend the great flavours I needed ! Definitely will be coming back for more 10/10 customer service
26 de dezembro de 2025
Avaliação não solicitada
Resposta da Evapo
Thank you for the fantastic feedback Mark I am really pleased to hear that Sonia was able to help and make you feel at ease. It is great to know her product knowledge and recommendations made such a positive difference and that you found the flavours you were looking for. Your recommendation and kind words mean a lot to us, and we really appreciate you taking the time to share your experience. We look forward to your next visit.
No desert flavour range in e liquids
I have been a regular customer for over 6 years. I have always found that the staff in the 3 branches ive always visited across london (portobello, chapel market & soho) to be very good & helpful. However, managerial decisions to discontinue certain vape juices and or no longer sell certain juices has made me go elsewhere. THEY DO NOT SELL ANY DESERT FLAVOURS IN 10,11,12mg. I was buying the loco lemon tart (OHM brew) vape juice for years, last year they discontinued it. So I began to buy Dinner Lady, Lemon tart from my local evapo shops instead. Then they stopped selling Dinner Lady e liquids. Then they started to sell IVG - vanilla biscuit, which i enjoyed so started to buy that. Now, they have stopped stocking and selling the IVG eliquid. WHY? All your flavours are the same. ALL FRUIT. No desert flavours (except vanilla custard in OHM brew which isnt nice) over 6mg. Its infuriating. You can at least stock a handful of decent desert flavour e liquids over 10mg. Anyway, after 6 years I will no longer be using Evapo. I asked for the IVG to be ordered in twice at the Portobello store, the staff ordered it, but it never come as the top level managers wouldn't approve. I probably spent about £500 per year in Evapo. Now, that money will go to other vape companies. I really hope that in future Evapo will listen to their customers.
24 de dezembro de 2025
Avaliação não solicitada
Resposta da Evapo
Thank you for taking the time to share such detailed feedback Heather and for being a loyal customer with us for over six years. I am genuinely sorry to hear how frustrated you feel and that recent range changes have led to disappointment.
It is good to hear that your experiences in our Portobello, Chapel Market and Soho stores with our colleagues have always been positive, and I appreciate you acknowledging their efforts. Decisions around ranges and discontinued lines are never taken lightly, but I completely understand how frustrating it is when a flavour you enjoy and rely on is no longer available, especially in higher nicotine strengths.
I would like to reassure you that we do still offer a wide range of dessert and bakery style flavours across different brands, strengths and formats, including options above 6mg as well as shortfills with nicotine shots for flexibility. Availability can sometimes vary by store and supplier, which may be why certain lines you requested could not be approved at the time, but your feedback about demand for higher strength dessert flavours is valid and important.
I am sorry that this situation has led you to feel unheard and to consider shopping elsewhere. Your feedback will be passed on to the buying team, as comments like yours do influence future range decisions. I truly appreciate the support you have given Evapo over the years and I hope we may have the opportunity to welcome you back in the future.
Brilliant staff helpful as always
Brilliant staff helpful as always
24 de dezembro de 2025
Avaliação não solicitada
Resposta da Evapo
Thank you for your review Rob! We're delighted to hear our team members are helpful as always. We really appreciate your continued support and we look forward to your next visit.
I AM A 68 YEAR OLD TECHNOPHOBE WHO IS…
I AM A 68 YEAR OLD TECHNOPHOBE WHO IS USELESS AT ALL THINGS REMOTELY TECHNICAL. YOUR LOVELY MAN IN YOUR MAIDSTONE SHOP TOTALLY PUT ME AT EASE AND EXPLAINED EXACTLY WHAT I NEEDED AND HOW TO USE IT.EXCELLENT CUSTOMER SERVICE SKILLS AND IMPECCABLE MANNERS. THANK YOU.
23 de dezembro de 2025
Avaliação não solicitada
Resposta da Evapo
Thank you so much for your lovely review Gill! We’re delighted to hear that our team member in the Maidstone store put you at ease and took the time to explain everything clearly. Providing patient, friendly, and respectful service is very important to us, so it’s wonderful to know this made such a positive difference for you. We really appreciate your kind words and trust in us. We look forward to your next visit.
The man who served me was lovely.
22 de dezembro de 2025
Avaliação não solicitada
Resposta da Evapo
Thank you for your review Tiah! We're delighted to hear the team member who served you was lovely and made your visit a positive experience. We look forward to your next visit.
Good reps and great products
Good reps and great products , highly recommended!
6 de dezembro de 2025
Avaliação não solicitada
Resposta da Evapo
Thank you for your review RolS! We're delighted to hear you found our team members helpful and enjoyed our products. Your recommendation means a lot to us. We look forward to your next visit.
Knowledgeable helpful staff
Knowledgeable helpful staff, that took the time and trouble to explain in detail options and products available. Suggesting the most suitable cost effective products ideally suited to my needs.
13 de dezembro de 2025
Avaliação não solicitada
Resposta da Evapo
Thank you for your review Laurence! We're delighted to hear our team members were polite, knowledgeable, and took the time to explain the options in detail, helping you find the most suitable and cost effective products for your needs. We look forward to your next visit.
The staff were extremely polite and…
The staff were extremely polite and knowledgeable. I instantly wanted to become a reward member.
28 de novembro de 2025
Avaliação não solicitada
Resposta da Evapo
Thank you for your review Jamie! We're delighted to hear our team members were extremely polite and knowledgeable, and that they encouraged you to become a rewards member. We look forward to your next visit.
Reasonable prices, huge range
Reasonable prices, nice layout of the store and friendly staff. Really great selection of vapes too.
Upon laying, he asked me if I had a loyalty card that I didn’t know existed, so I got one myself then and there. Thank you!
26 de novembro de 2025
Avaliação não solicitada
Resposta da Evapo
Thank you for your review Lucy! We're really glad you enjoyed the prices, the store layout, and the great selection of vapes. It’s wonderful to hear that our team member let you know about the loyalty card and helped you get set up on the spot. We look forward to your next visit.
Ladies were super helpful showed me…
Ladies were super helpful showed me everything I needed as a newbie to vaping!! Highly recommend
26 de novembro de 2025
Avaliação não solicitada
Resposta da Evapo
Thank you for your review Zoe! We're really glad the ladies were able to help and show you everything you needed as a newcomer to vaping. We appreciate the recommendation and look forward to your next visit.
Absolutely discussing Customer Service…
Absolutely discussing Customer Service on line, Evapo.co.uk sent me a non-working device £4 or £5 took them hours to get back and than told me to go into the nearest store on 4 bus routes and get it looked at!
Do NOT use 'Evapo.co.uk'
Just demanded my money back if not will have to get in touch with my Creditors and demand it back!!
26 de novembro de 2025
Avaliação não solicitada
Resposta da Evapo
Thank you for your review Rami. We are sorry to hear you were unhappy with your experience. To clarify, we did arrange to send a replacement device free of charge to resolve the issue, after which we were no longer receiving responses. Our team members always aim to resolve problems fairly and quickly, and we are happy to help whenever concerns are raised with us.
Excellent
Used this store a while ago as they were close to my old home.
Recently used them online as had some very good deals and then encountered some minor delays with Royal Mail with the order.
Customer service excellent,problem resolved immediately with no fuss.
5 Stars.
25 de novembro de 2025
Avaliação não solicitada
Resposta da Evapo
Thank you for your review Jason! We're really glad you came back to us and that you found some great deals online. Sorry to hear there were a few delays with Royal Mail, but it's great to know our customer service team members were able to sort everything for you quickly and without any fuss. We appreciate your support and look forward to your next visit and order.
The young lady who served em was so…
The young lady who served em was so informative and kind. She answered all of my questions however small it may seem. Love the shop and staff!
16 de novembro de 2025
Avaliação não solicitada
Resposta da Evapo
Thank you for your lovely review Negin! We're so glad to hear the young lady who served you was informative and kind, and that she made you feel comfortable asking anything. We really appreciate your kind words about the shop and our team members. We look forward to your next visit.
Friendly and helpful in swindon…
Friendly and helpful at the swindon branch with a good choice of stuff at great prices, thanks!
14 de novembro de 2025
Avaliação não solicitada
Resposta da Evapo
Thank you for your review Jim! We're really pleased to hear the team members at our Swindon branch were friendly and helpful, and that you found a great range at good prices. We appreciate your support and look forward to your next visit.
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