Always been great service from this Vape shop. And I find it offensive that government just through all high street vape shops in the same bag when this one is in no way dodgy at all. It is filling a... Ver mais
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Veja o que dizem as avaliações
Amazing service as ever in the Exeter store. Hannah, Chloe and Ryan have fantastic customer service and excellent communication. They are always happy and smiling. They let me know what's on offer and... Ver mais
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Absolutely amazing and faultless service from the whole team. Understand my needs and matched me perfectly with my needs as someone who's just started vaping. The flavors of the juices are incredib... Ver mais
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First time user of Evapo and they haven't failed to impress. Customer service is excellent, especially Karl, I had an issue with my vape and within 24 hours my issue was rectified. I chose the impbar... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Welcome to Evapo, the premier e-cigarette and vape shop in the UK & beyond. Our team of vaping experts can help you whether you are just starting out and looking for something to help you switch to vaping or have been vaping for years, we are here to help! Find all your favourite e-liquids from leading brands such as Ohm Brew, Riot Squad, Vampire Vape and Six Licks. Browse over 800 products, including devices from leading brands like Aspire, Innokin, SMOK and VOOPOO as well as an extensive range of CBD solutions.
Informações de contato
50 Trident Court, One Oakcroft Road, KT9 1BD, Chessington, Reino Unido
- 020 3962 0965
- info@evapo.co.uk
- evapo.co.uk
4,7
Excelente
867 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 88% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Attempted to overcharge me
I was presented with a total that was not correct at the till a additional £5 was added to my bill but as i had joined your customer loyalty scheme and was to get £5 in points on my birthday but instead you tried to bill me the £5 instead. It was then explained to me that i would no longer get the £5 in points on my Birthday what a con
3 de junho de 2025
Avaliação não solicitada
Resposta da Evapo
Thank you for your feedback Andrew, and we’re sorry to hear about your recent experience.
We’ve attempted to get in touch with you regarding this matter but haven’t had any success. If you’d like to speak with us directly, please don’t hesitate to reach out using one of the following methods:
Live chat via our website
Email: info@evapo.co.uk
Phone: 02039 620965
We’d really like the opportunity to clarify the situation and help resolve any misunderstanding. Thank you again for bringing this to our attention.
Excellent product at affordable price…
Excellent product at affordable price super quick delivery
1 de junho de 2025
Avaliação não solicitada
Resposta da Evapo
Thank you for the great feedback Pooley! We're glad to hear you were happy with the product, pricing, and speedy delivery. We really appreciate your support and hope to serve you again soon!
My first buy and very pleased with my…
My first buy and very pleased with my first perchance. Staff very friendly and helpful. Will continue to buy from them as they were the only shop that took time to help me with my purchase.
Well done to the staff..
31 de maio de 2025
Avaliação não solicitada
Resposta da Evapo
Thank you so much for your kind words Julie! We're delighted to hear that your first purchase was a positive experience and that our team took the time to support you. It's great to know you felt welcomed and well looked after, we truly appreciate your support and look forward to your next visit.
Very helpful staff
Very helpful staff. I did not vape before. Everything was explained to me. Pleased i went there.very happy with the product i got
28 de maio de 2025
Avaliação não solicitada
Resposta da Evapo
Thank you for your lovely review John! We're so glad our team could help guide you through everything as a first-time vaper. It's great to hear you're happy with your purchase. We’re always here if you have any questions, and we look forward to your next visit.
Great advice from the tattooed man…
Great advice from the tattooed man serving me. Very knowledgeable
27 de maio de 2025
Avaliação não solicitada
Resposta da Evapo
Thank you Iona, we appreciate the review and feedback. Great to hear that our team impressed with their knowledge. We look forward to you next visit.
Vape1
Absolute pleasure to visit shop best in Salisbury very helpful
27 de maio de 2025
Avaliação não solicitada
Resposta da Evapo
Thank you for the lovely feedback Steve! We're thrilled to hear you had such a great experience. We're proud to be your go-to vape shop in Salisbury and look forward to your next visit.
Very gpod service
The gentleman who helped was very thorough and helpful. He went through the benefits of various vapes. I went witj the one he thought best for my neefs
25 de maio de 2025
Avaliação não solicitada
Resposta da Evapo
Thank you so much for your kind words Jeremy! We're really pleased to hear that our team member was able to help you find the right vape for your needs. It's great to know you had a positive experience, and we look forward to your next visit!
Always go here as staff are so friendly…
Always go here as staff are so friendly & helpful Great shop.
22 de maio de 2025
Avaliação não solicitada
Resposta da Evapo
Thank you Clairet. We appreciate the review and feedback. Glad to hear that the team are able to keep impressing. We look foreword to your next visit.
The whole team at Evapo are really kind…
The whole team at Evapo are really kind and helpful, they went above and beyond expectation when dealing with an issue with my vape. I recommend them to anyone
12 de maio de 2025
Avaliação não solicitada
Resposta da Evapo
Thank you for the great review and feedback Craig. Great to hear that the team were able to help with your issue. We look forward to your next visit.
The staff are very helpful and welcoming
The staff are very friendly and welcoming and extremely helpful, an overall great vape shop and my new favourite. Would 100% recommend!
15 de maio de 2025
Avaliação não solicitada
Resposta da Evapo
Thank you for the review Johnny. Great to hear that you are impressed with the friendliness of our teams and they were able to impress you with the service. We look forward to your next visit.
Jack
Jack , who served me , very knowledgeable on all aspects of vapes and helped me with my choice
Very appreciative of his professionalism and understanding to my vaping queries
Thankyou Jack
16 de maio de 2025
Avaliação não solicitada
Resposta da Evapo
Thank you Stephen. We appreciate the review and great feedback. Glad to hear that Jack was able to impress you with his service and knowledge. We look forward to your next visit.
You need to use another delivery…
You need to use another delivery service, items ordered on Monday and you sent dispatched email, its now Thursday/ Friday and online tracking says item has gone to wrong delivery office in error so i am left waiting, first time ordering so willing to change rating if order ever arrives but think i will stick with my usual vape shop in the future.
15 de maio de 2025
Avaliação não solicitada
Resposta da Evapo
HI Jane, we're very sorry to hear about the delivery issue with your recent order. We understand how frustrating this must be, especially with it being your first time ordering with us. If you'd like us to look into this further or offer any help, please don’t hesitate to get in touch. You can reach us by phone on 02039 620965, via live chat on our website, or by emailing info@evapo.co.uk. We're happy to assist and hope we have the opportunity to make things right.
Excellent advice and help
Excellent advice and help. Really enjoyable experience. What a star !
14 de maio de 2025
Avaliação não solicitada
Resposta da Evapo
Thank you Julie. We appreciate the review and feedback. Great to hear that you enjoyed your experience in store. We look forward to your next visit.
The guy working in the Weymouth town…
The guy working in the Weymouth town center store was really good and friendly to everyone. Efficient and smart with his skills. Good member of staff to keep around representing the brand
15 de maio de 2025
Avaliação não solicitada
Resposta da Evapo
Thank you for the review and feedback Nick. Great to hear that you impressed by the service in our Weymouth store! We look forward to your next visit.
Great customer setvoce
14 de maio de 2025
Avaliação não solicitada
Resposta da Evapo
Thank you Jane. We appreciate the review and feedback. Great to hear you were impressed with the service you received. We look forward to your next visit.
Cara from Redditch is FABULOUS
I went into the redditch branch to see if they had any deals on disposable vapes as its nearing june when the ban goes into force; The lovely lady was called Cara; she was absolutely fantastic and was very knowledgeable about the products, She listened to what I was looking for and was able to find the perfect thing that I wanted. I was recommended a Dojo pod vape and wow its fantastic and really good value for money. Cara was so lovely and kind and we even had a good laugh. Will definitely come to this store again!
15 de maio de 2025
Avaliação não solicitada
Resposta da Evapo
Thank you Honeyy. We appreciate the review and feedback. Fantastic to hear that Cara in our Redditch store was so helpful and made a great impression. We look forward to your next visit.
Resposta da Evapo
Thank you for the review and feedback. Great to hear you are impressed with the experience in our store. We look forward to your next visit.
First time customer
First time customer , helpful staff happy the whole place gave off happy vibes also signed up to there loyalty scheme so have to go back 🤣
13 de maio de 2025
Avaliação não solicitada
Resposta da Evapo
Thank you for the review and feedback. Great to hear you were impressed enough to sign up for our club card. We forward to your next visit!
Sales girl was very helpful and had…
Sales girl was very helpful and had excellent product knowledge. She was very pleasant without being pushy
13 de maio de 2025
Avaliação não solicitada
Resposta da Evapo
Thank you for the review Karin. Glad to hear that you were able to get the help you needed without feeling pressured. We look forward to your next visit.
Friendly team in the shop
Friendly team in the shop. Had excellent customer service and happy to assist in what I was looking for.
10 de maio de 2025
Avaliação não solicitada
Resposta da Evapo
Thank you for the review Mandy! Great to hear that you are impressed with the service received in store. We look forward to your next visit!
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