Dan was absolutely fantastic from start to finish. He knew exactly what i wanted done with my account as it was newly set up and he made my journey that bit more relaxed waiting on the phone while h... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Very soft spoken, getting right to the point and offered best support in this critical period the businesses are. I wish all other companies also have one like Ms.Janet on their Customer Service roll.... Ver mais
A empresa respondeu
Spoke to two operatives , both very warm and helpful , helped to get us a good deal, clear and precise in their guidance, patient whilst I found information needed for the renewal. Didn't have to wa... Ver mais
A empresa respondeu
The lady who I spoke to about my financial difficulties was lovely. Helpful, sympathetic and compassionate. I am in a horrible position and she made life feel a bit more bearable and explained my opti... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Making business simple (and greener!) At Everflow, we keep UK businesses flowing – literally! From water supply and waste collection services to connectivity, we provide smart, sustainable solutions that make life easier for you and kinder to the planet. Award-winning, reliable, and always ready to help, our team loves keeping things simple and efficient.
Informações de contato
See what you could save with Everflow
4,7
Excelente
6 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Andy was a great help
Andy was a great help , and a very respectful person to talk with and he sorted out all my concerns , wish you all the best!
7 de abril de 2026
Avaliação não solicitada
Resposta de Everflow
Dear Tariq,
Thank you for your review!
We’re delighted to hear that Andy was helpful, respectful, and able to resolve your concerns. We’ll be sure to pass on your kind comments to him. if there is anything else we can help you with in the future please let us know.
Kind regards,
The Everflow team
Keeps emailing me incorrectly demanding…
Keeps emailing me incorrectly demanding payments.
Check your spellings in the email and issue you invoices to the correct people! EFW363617-0
Im not even a customer of yours!
4 de abril de 2026
Avaliação não solicitada
Resposta de Everflow
Dear Elise,
Thank you for bringing this to our attention, we're sorry for any inconvenience caused. Our records have now been updated and you should no longer receive any correspondence from us.
Kind regards,
The Everflow team
We are struggling with the fluctuating…
We are struggling with the fluctuating invoices where your Advisor explained everything very clearly, understood my concerns.
7 de abril de 2026
Resposta de Everflow
Dear Customer,
Thank you for your feedback. We understand how challenging fluctuating invoices can be, so we’re pleased to hear that our advisor was able to clearly explain everything and address your concerns. Please don’t hesitate to contact us if you need any further support.
Kind regards,
The Everflow team
Resposta de Everflow
Dear Soma,
Thank you for your feedback. We’re pleased to hear that Faith was friendly and helpful. We’ll be sure to pass on your kind comments to her. Please let us know if you need any further support.
Kind regards,
The Everflow team
Review was efficient although there was…
Review was efficient although there was some confusion over the billing address
7 de abril de 2026
Resposta de Everflow
Dear Dave,
Thank you for your feedback. We’re pleased to hear the review process was efficient, and we’re sorry for any confusion regarding the billing address. We appreciate you highlighting this and will use your comments to help us improve clarity going forward. If there’s anything further we can assist with, please don’t hesitate to get in touch.
Kind regards,
The Everflow team
Very friendly and patient
7 de abril de 2026
Resposta de Everflow
Dear Mrs Day,
Thank you for your feedback. We’re pleased to hear that you found our team friendly and patient. Your comments are greatly appreciated.
Kind regards,
The Everflow team
Very good customer service person.
7 de abril de 2026
Resposta de Everflow
Dear Michael,
Thank you for your feedback. We’re pleased to hear that you experienced very good customer service. Your comments are much appreciated.
Kind regards,
The Everflow team
It was pleasure dealing with Jack.
7 de abril de 2026
Resposta de Everflow
Dear Venkata,
Thank you for your review!
We’re really pleased to hear it was a pleasure dealing with Jack. We’ll be sure to pass on your kind feedback to him. Thanks again for taking the time to share your experience.
Please don't hesitate to let us know if there is anything else we can help with.
Kind regards,
The Everflow team
Resposta de Everflow
Dear Stephen,
Thank you for your review!
We’re glad to hear you found our team to be polite and helpful. We really appreciate you taking the time to share your feedback. Please don’t hesitate to contact us again if you need any further support.
Kind regards,
The Everflow team
Good clear communication
Good clear communication. Excellent attention to detail. Thank you.
24 de março de 2026
Resposta de Everflow
Dear Andy,
Thank you for your feedback!
We’re delighted to hear that you found our communication clear and our attention to detail excellent. Please don’t hesitate to contact us again if we can help in the future.
Kind regards,
The Everflow team
The customer service was very friendly…
The customer service was very friendly and helpful, and I would highly recommend it.
1 de abril de 2026
Resposta de Everflow
Dear Andrew,
Thank you for your lovely feedback!
We’re really pleased to hear that you found our customer service friendly and helpful. Please don’t hesitate to get in touch if we can assist you again in the future.
Kind regards,
The Everflow team
Increased my price but a ridiculous…
Increased my price but a ridiculous amount despite me being in a 3 year contract!! I don’t see any point to signing a fixed contract with a company if they can just change it drastically midterm. Such a scam, would 100% avoid and instead go to Waterplus it’s much better!!
14 de janeiro de 2026
Resposta de Everflow
Dear Zubeir,
We're very sorry to read that you are unhappy with the amounts that you have been charged. We are only able to fix the retail fee that we charge as part of your bill, the price for water is set by your local wholesaler who generally review their pricing the spring.
I have have passed your account details to our management team to reach out to you to see if there is any support that we can offer.
Kind regards,
The Everflow team
Got through on the phone quickly
Got through on the phone quickly. The agent understood my query and was able to reassure me that the change to my billing would be arranged. Well done
2 de abril de 2026
Resposta de Everflow
Dear Sharon,
Thank you for your kind feedback. We’re glad to hear you were able to get through to us quickly and that our agent was able to understand your query and provide reassurance regarding the billing change. Please don’t hesitate to contact us again if you need any further support.
Kind regards,
The Everflow team
The advisor understood both queries and…
The advisor understood both queries and put a query in action so hopefully both will be solved soon
2 de abril de 2026
Resposta de Everflow
Dear Customer,
Thank you for taking the time to share your feedback!
We’re pleased to hear that our advisor was able to understand both of your queries and take action to progress them. If you need any further support, please don’t hesitate to get in touch.
Kind regards,
The Everflow team
Great company
First bill was estimated and sky high. Fast response to the issue.
Got through on phone quickly.
Followed up with a call back.
Far better than other utility companies with the resolution.
Early days for me but impressed so far.
1 de abril de 2026
Resposta de Everflow
Dear Carl,
Thank you for taking the time to share your experience.
We’re sorry that your first bill was estimated higher than expected, but we’re pleased to hear that our team was able to respond quickly. We appreciate your feedback and look forward to continuing to provide a positive experience as your service progresses.
Kind regards,
The Everflow team
Resposta de Everflow
Dear Awais,
Thank you for your feedback. We’re pleased to hear that you had a good experience with us. If there’s anything we can help with in the future, please don’t hesitate to get in touch.
Kind regards,
The Everflow team
Received a call from Joseph who was…
Received a call from Joseph who was very friendly and helpful and answered all my questions.
2 de abril de 2026
Resposta de Everflow
Dear Sarah,
Thank you for taking the time to share your feedback.
We’re delighted to hear that Joseph was friendly, helpful, and able to answer all of your questions. We’ll be sure to pass on your kind comments to him, as they’ll be greatly appreciated. Please don’t hesitate to get in touch if we can support you again in the future.
Kind regards,
The Everflow team
Very pleasant and informative
2 de abril de 2026
Resposta de Everflow
Dear Janet,
Thank you for your feedback. We’re pleased to hear that you found the service pleasant and informative. If you need any further assistance, please don’t hesitate to get in touch.
Kind regards,
The Everflow team
Resposta de Everflow
Dear Samantha,
Thank you for your feedback!
We’re really pleased to hear that our team was helpful and friendly, and that everything was explained clearly and concisely. Please don't hesitate to let us know if there is any further support that we can offer in the future.
Kind regards,
The Everflow team
My online chat was answered immediately…
My online chat was answered immediately with answers to my query. A subsequent email to resolve my issue arrived within minutes allow me to resolve my issue.
2 de abril de 2026
Resposta de Everflow
Dear Lynn,
Thank you for sharing your experience. We’re pleased to hear that your online chat was answered immediately and that a follow‑up email was sent within minutes.
Please don’t hesitate to get in touch if we can assist you again.
Kind regards,
The Everflow team
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