Dan was absolutely fantastic from start to finish. He knew exactly what i wanted done with my account as it was newly set up and he made my journey that bit more relaxed waiting on the phone while h... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Very soft spoken, getting right to the point and offered best support in this critical period the businesses are. I wish all other companies also have one like Ms.Janet on their Customer Service roll.... Ver mais
A empresa respondeu
Spoke to two operatives , both very warm and helpful , helped to get us a good deal, clear and precise in their guidance, patient whilst I found information needed for the renewal. Didn't have to wa... Ver mais
A empresa respondeu
The lady who I spoke to about my financial difficulties was lovely. Helpful, sympathetic and compassionate. I am in a horrible position and she made life feel a bit more bearable and explained my opti... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Making business simple (and greener!) At Everflow, we keep UK businesses flowing – literally! From water supply and waste collection services to connectivity, we provide smart, sustainable solutions that make life easier for you and kinder to the planet. Award-winning, reliable, and always ready to help, our team loves keeping things simple and efficient.
Informações de contato
See what you could save with Everflow
4,7
Excelente
6 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta de Everflow
Dear Angus,
Thank you for your feedback. We’re pleased to hear that you found our service very helpful. If you need any further support, please don’t hesitate to get in touch.
Kind regards,
The Everflow team
First class customer service
You only find out how good a utility company is when there is a problem.
With so many battles to sort things out these days I was expecting the same when I had an unexpected high bill, but it was dealt with efficiently and I was kept informed throughout the process to resolve it. A full refund of my unexpected bill was issued within a couple of days and the problem resolved. Special thanks to Matthew (Customer Service Advisor) who made a potentially stressful situation a breeze.
27 de março de 2026
Resposta de Everflow
Dear Customer,
Thank you for taking the time to share such detailed feedback! We completely agree that it’s often during unexpected situations that the quality of service truly matters, and we’re really pleased that we were able to resolve this efficiently for you. We’ll be sure to pass on your kind words to Matthew, he’ll be delighted to know he helped make what could have been a stressful situation much easier. Thank you again for your feedback, and please don’t hesitate to get in touch if we can support you in the future.
Kind regards,
The Everflow team
Resposta de Everflow
Dear Khaled,
Thank you for your review! We’re glad to hear you were happy with the follow‑up. If you need anything further, we’re always here to help.
Kind regards,
The Everflow team
Leanne was very helpful
1 de abril de 2026
Resposta de Everflow
Dear Jack,
Thank you for your review. We’re pleased to hear that Leanne was able to assist you. If you need any further support, please don’t hesitate to get in touch.
Kind regards,
The Everflow team
Really good service
Really good service, friendly staff on the phone and on bin collection.
5*
Best one about. 👌🏻
Bin collection regular and 100% reliable
And perfect communication at all times.
Thank you
1 de abril de 2026
Resposta de Everflow
Dear Kelly,
Thank you for your wonderful review!
We are delighted to hear that you have received great service from our team, both over the phone and during collections. We truly appreciate your kind words about our reliability and communication. please don't hesitate to let us know if there is anything further we can help you with.
Kind regards,
The Everflow team
He was very helpful and explained…
He was very helpful and explained everything well
1 de abril de 2026
Resposta de Everflow
Dear George,
Thanks for your review!
It's wonderful to know that our advisor was helpful and gave a good explanation. If there is anything that we can help with in the future please let us know.
Kind regards,
The Everflow team
Very helpful
Very helpful, as ever. It is nice working with helpful and responsive firms.
31 de março de 2026
Resposta de Everflow
Dear Andrew,
Thank you for your review!
We're really pleased to read that our advisors have been responsive and helpful. Please don't hesitate to let us know if there is anything else we can help you with.
Kind regards,
The Everflow team
Julia was great!
31 de março de 2026
Resposta de Everflow
Dear Elnavia,
Thanks for your review!
We’re pleased to hear that Julia provided excellent support. If you need anything further, please let us know.
Kind regards,
The Everflow team
Sorted out the problem within minutes
31 de março de 2026
Resposta de Everflow
Dear Helen,
Thank you for your review. We’re pleased to hear that the issue was resolved so quickly. If you need any further assistance, we’re here to help.
Kind regards,
The Everflow team
It was great to talk to a real person…
It was great to talk to a real person and the gentleman was very helpful
31 de março de 2026
Resposta de Everflow
Dear Ken,
Thank you for your review. We’re pleased to hear that speaking with a real person made a difference and that our colleague was able to assist you so helpfully. If you need any further support, we’re always here to help.
Kind regards,
The Everflow team
I have just taken over i restaurant in…
I have just taken over i restaurant in Falkirk Everflow was the supplier of the water which the bills were in the region of £2800 per month which is crazy for water. They explained when i questioned the price they were charging that we were using 120,000 tons of water. This is crazy. I am changing my supplier and they said with buisness stream my bills should be £750 per month . Now with my new bill which is in the region of £3300 per month. We are closed to 5 days and are using more water. plus this company charges you for the water and sewage that you have not even used.
Avoid this company at all cost as these a scamming company and will charge you what they want . Plus they make it so difficult to move from them saying the other company has not been in touch, They keep putting of the switch so they can keep charging you high rates.
31 de março de 2026
Avaliação não solicitada
Resposta de Everflow
Dear Thomas,
We're really sorry to hear that you have had a negative experience with us regarding your bills, and trying to switch over to another retailer.
I have passed on your details to our management team to reach out and see if they can help find a resolution.
Kind regards,
The Everflow team
Really helpful staff
Really helpful staff. Sorted the problem straight away. Couldn't praise highly enough.
31 de março de 2026
Resposta de Everflow
Dear Andrew,
Thank you for your kind review. We’re delighted to hear that our staff were able to resolve the issue immediately and that you had such a positive experience. If you need any further assistance, we are always here to help.
Kind regards,
The Everflow team
Super service
Super service and great professional help.
Thank you very much for resolving my queries.
Nicola Newton
31 de março de 2026
Resposta de Everflow
Dear Nicola,
Thank you for your kind review. We are pleased to hear that you received professional support and that your queries were resolved successfully. Should you need any further assistance, we are always here to help.
Kind regards,
The Everflow team
Molly was great
Molly was great. She was able to answer my multiple queries clearly and concisely and the issues on my account were easily resolved.
31 de março de 2026
Resposta de Everflow
Dear Julie,
Thank you for your feedback!
We’re pleased to hear that Molly was able to address your queries clearly and resolve the issues on your account with ease. We appreciate your comments and are always here should you need further assistance.
Kind regards,
The Everflow team
Quick response and faster resolution!
We experienced a short delay from the contractor in collecting the waste as planned. After to speaking with Lynn at Everflow she promptly resolved the situation and collections are back on track. Many Thanks to Lynn and the Everflow team. Great job!
30 de março de 2026
Avaliação não solicitada
Resposta de Everflow
Dear Yanhua,
Thank you for your review!
We’re glad to hear Lynn was able to resolve the contractor delay quickly and get your collections back on track. We’ll pass on your thanks to her and the team.
If you need anything else, we’re here to help.
Kind regards,
The Everflow team
VERY FRIENDLY AND EFFICIENT
30 de março de 2026
Resposta de Everflow
Dear Artur,
Thank you for your review!
We’re delighted to hear you found our service friendly and efficient. If you ever need anything else, we’re always here to help.
Kind regards,
The Everflow team
Resposta de Everflow
Dear Mr Pickersgill,
Thank you for your review!
We’re glad to hear you found our service speedy and efficient. If you ever need anything else, we’re here to help.
Kind regards,
The Everflow team
Great experience with customer service
30 de março de 2026
Resposta de Everflow
Dear Customer,
Thanks for your review!
We’re really pleased to hear you had a great experience with our customer service. If you ever need anything else, we’re always here to help.
Kind regards,
The Everflow team
Great customer service
Great customer service - call instead of email!! After an issue with billing & by trying to keep a previous dialogue open I was losing hope to the 3 emails sent & that were not responded to. After numerous attempts I spoke with an extremely helpful advisor Julie, who listened, liaised with other departments so I wasn't having too re explain the situation, found a resolution, explained clearly the next steps & ensured I fully understood the process, we are delighted with the service & result from Julie today & can say what was a stress has now been dealt with efficiently & the day seems a little lighter, thank you!!
30 de março de 2026
Resposta de Everflow
Dear Customer,
Thank you for sharing your experience!
We’re sorry to hear your initial emails went unanswered, but we’re delighted that Julie was able to support you so thoroughly once you got through on the phone. It’s great to hear she listened, coordinated everything on your behalf, and clearly explained the next steps we’ll be sure to pass your kind feedback on to her.
If you ever need anything else, we’re always here to help.
Kind regards,
The Everflow team
Helped with changing direct debit with…
Helped with changing direct debit with no hassle
30 de março de 2026
Resposta de Everflow
Dear Dave,
Thank you for your review!
We’re glad to hear the direct debit change was handled smoothly and without any hassle. If you need anything else, we’re always here to help.
Kind regards,
The Everflow team
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