Evervue USA Inc.  Avaliações 

Fake website

I had the worst experience with this company, they are not honest, the product is not at all what you see on the website, I paid the VAT. , the TV was suppose to come from Europe, but it was delivered from CHINA and I had to pay the taxes, they said they will refund, THEY NEVER DID.

I bought an Evervue Ocea Pro in 32-inch. This TV cost over $2k and didn't come with a manual. There should be a manual included that explained how the product worked, how to troubleshoot, and that ALL connections need to be checked prior to installation. Also, the manual should tell you to buy a wifi repeater upfront, so you don't have issues with that. We paid to have the TV mounted in our shower only to find out the sound was not working. When I emailed and told them I could not get the sound working, they asked for pictures of the back panel, videos, etc. but the TV was already installed so we had to remove it from the wall to check everything. They did respond every time but there was a delay due to time differences. So frustrating! We finally did the issue fixed and the TV seems to be working ok now. The remote is also hard to use so make sure you get the touchscreen. Just understand that there is no live customer service.

Arrogant. I was interested in buying one of their TVs from abroad. When I had a question their local office (Netherlands) referred me to the US.

My concern was that their terms and conditions violated local laws. Specifically that a remote control was not covered by the product warranty (it is, the law covers the entire product including accessories).

When I pointed this out they refused to look into it and were adamant that they were correct and I was not (I am, I checked with our consumer’s society where I’m a member).

I can’t tell you whether or not to do business with these people. But I can tell you that you will face this kind of attitude if something goes wrong.

Als reading their responses and (alleged) legal threats in response to reviews… made me buy from a competitor.

Further update: they attempted to flag this review as defamatory.

The Cosmos TV we received is not fit for purpose and is very poor quality. We requested a refund and no one wants to talk to you. Evervue please respond….

If I could i would give it 0. This company is terrible. Its really bad. They send me a product that never worked, for three months they asked me to replace cables, open panels, send pictures and videos, and never worked. Then, when asked for a refund they stop responding. There is not customer support line, they take days to weeks to respond- and then they stop responding. Its a matter of time until there is classaction against them. My purchased was just a terrible experience. They are just terrible. I spend three months following their instructions in trying to fix this mirror- never worked. When asked for a refund- they get extremely rude and stop responding. As a Military veteran this has cause so many headaches. I'll take any help out there against this company. DO not buy from this company.

When I bought 2 qaio smart mirrors I thought that was my best decision, but unfortunately the mirrors never worked properly since day 0, I sent some mails, videos with explanation of the problem which weren’t downloaded, and they never gave me a solution for the problem . So when I wrote them to express my frustration they threatened to close my account , (for that they answer not for giving a solution), now I have two expensive mirrors that are unuseful like tv’s and that I want to return but they have never sent me the instructions to return ,I’m waiting for .

We continuously purchase MirrorVue mirror TV from Evervue and we have been getting great quality mirror TVs and have not faced any issues so far.

I got exactly what I expected. Beautiful mirror with a tv. The clarity of the tv is outstanding. Great communication throughout the entire process. Jackie quickly responded to my emails when I had a question. The packaging was unbelievable. There was no way this unit was going to be damaged during shipping.

We purchased 3 mirrors and 2 of the mirrors were defective. We attempted to communicate with the company and despite hiring specialized engineering support, Evervue REFUSED to refund or support our requests. I have numerous photos of the defective wiring. I can provide emails from the "owner" who refused to provide any support.

We have reached out to Evervue president and local representatives and they refuse to provide service. We even engaged a law firm to help us pursue a claim but have no way to reach them out of the country. I have invoices and photos we have shared of the issues but can't paste them all to this review. I'm happy to upload or talk with any Evervue representative!

-Why you are rejecting the business' response

Evervue’s response is NOT accurate. The installer has NOT changed the wiring configuration; the installer actually labelled all wires when the mirrors were initially removed from the box and in receiving such poor customer response troubleshooted to get the mirrors lights to turn on. We can provide multiple affidavits, under oath, that the installer has not changed the wiring. In fact, the wiring, we believe was DEFECTIVE from the start. We have provided photos of the issue.

Evervue states that “all is good and resolved now”. THAT IS NOT TRUE. NOTHING HAS BEEN RESOLVED AND WE HAVE CONTINUED TO EMAIL EVERVUE AND RECEIVED NO REPLY. My most recent email to Evervue is attached.

Evervue states “the mirrors will work great” --- on the contrary, the mirror lights DO NOT WORK. We are not satisfied and want to return all 3 mirrors for a full refund unless we get an English speaking technical support manger to CALL our TEAM --- we have spent literally dozens of hours on having professionals attempt to get this mirrors operational and have had ZERO support.

The correct lay out of the wires DOES NOT fix the issues we have faced. The lights do NOT work. The debris in the largest mirror is STILL there. We have engaged the electrician, the architect, the contractor and numerous specialty subcontractors, and all have confirmed the mirrors are defective. We proposed that Evervue send a new controller and dimmer (mostly price) and we could ask our team to attempt to use those parts, but otherwise we have NO clue why these mirrors are NOT working.

The largest mirror which has a LIGHT that actually DOES turn on is defective because it has DEBRIS inside the mirror frame. Pictures of this issues have been forwarded to Evervue. And still no response.

-Mention any additional concerns you would like the business to address.

As previously stated (also in the email attached) we propose (1) Evervue have their legal team contact me directly, (2) Evervue send alternative controller and dimmer and we could attempt to have those parts installed to see if that is the issue, (3) send us 3 boxes and we will ship ALL three mirrors to the USA showroom for a full refund. Please NOTE that Evervue has skirted even addressing the debris which is INSIDE the frame on the largest mirror. Again, we have encouraged HUMAN interaction and replacement parts --- so far Evervue has only sent “blaming” emails that inaccurately claim this is our installer’s fault! Evervue has taken NO responsibility.

Latest email attached>

Our TEAM of professional have encouraged Evervue to send replacement parts (including controller and dimmer) to see if perhaps that could help. We have been more than generous in soliciting their help but they refuse to provide

Our TEAM of professional have encouraged Evervue to send replacement parts (including controller and dimmer) to see if perhaps that could help. We have been more than generous in soliciting their help but they refuse to provide

-If applicable, please send me any documents that support your rebuttal statement

I purchased an Evervue Ocea Style 220 Smart Touch Bathroom TV. It does not work. It has power. It will not connect to my wifi. I have purchased an extender. I have hired an IT professional. It does not work. I have written to their tech support and all I get back are emails telling me to do what I have already done (as stated in my emails). I have called the help line and they do not answer. They just direct you to write to their support line. DO NOT BUY FROM THIS COMPANY!
Update to my original review: The final resolution was a full refund, only after I got the credit card company involved. To address their accusation that I did not know how to operate an Android product, I brought in an expert IT support tech, just to be sure that was not the issue. In the end, since they claim upon receipt of the returned tv, that it worked w/out issue, then that only reinforces my suggestion to not purchase their product since that "perfect" is way below satisfactory. The only way I would amend this to a favorable review would be if they admit their product was faulty and their support was sub-par.

I installed the MirrorVue mirror TV for a project that I was working on and our client is very happy with the product! Well deserved 5-star rating from us!

I bought a QAIO TV mirror about 9-10 months ago and despite myself and my paid TV installer following the online manual meticulously, we were unable to get either of the two TV screens to work. To date it has been an endless nightmare trying to get them to rectify the problem. They apparently do not have a technical help customer service department you can actually call and speak to directly. All "help" seems to be online and based on the grammar of their e-mails I would guess located in China. They seem to think their customers are TV/Computer repair technicians as they would have you break waterproof seals and enter in to components on the back of the TV/mirror and reconnect cables and take videos of what you are seeing, etc and upload to them. I have also been asked to replace an Android box with an additional one that had incorrect connections on it. I have paid $$$$ to my own TV/AV technician who says the TV/Mirror is defective and he can't understand why the company is treating their customers in this fashion. I have now been communicating by email since I bought the TV/Mirror and I get the impression they are never going to honor their warranty and ship me a replacement or refund me my money. I guess I will have to accept I got taken for a sucker by this company. I will never deal with this company again. Buyer beware !
I wish I would have read all the awful reviews of this company on Trustpilot, prior to buying anything from them.

I have ordered from Evervue a few times over the past years, customized LED mirrors. Their sales team helps with the ordering process which is quick, efficient, and very easy.
The shipment was delayed on two occasions but overall a pleasant experience and reliable supplier.

Evervue emailed me stating they would not provide assistance unless I removed a negative review from Trustpilot. I refused. Evervue then posted to Trustpilot stating they had never heard of me and could I provide purchase details. I have provided them with proof of purchase, order number and receipt. They then asked for contact details so they could resolve my issue "personally". I provided them with my email and telephone number. Unsurprisingly Evervue have not made contact.

This is a company that expends much effort in trying to appear responsible and professional, presumably to get more sales, while completely ignoring requests for help, providing zero product support and blaming customers for any operating faults.

This company does not deserve your money. Whatever you do, DO NOT BUY FROM EVERVUE.

26.01.21: Update #1 unten angefügt!

Ich kann nur jedem von den Spiegeln oder dem QAIO Smart Spiegel abraten!

Auf der Webseite werden mutwillig falsche Angaben gemacht, die nachweislich im gelieferten Produkt nicht enthalten bzw. nicht funktional sind. So wird z.B. die Auslieferung mit der aktuellsten Android-Version bestätigt, stattdessen befindet sich ein aus April 2017 veraltetes Android (7.1.2) auf dem Spiegel. Somit ist der Google PlayStore nicht nutzbar (da Android veraltet). Das System lässt sich NICHT updaten, somit funktionieren keinerlei Apps wie Youtube etc.!

Laut FAQ soll man einfach ein Update ausführen können, dies ist NICHT möglich, den entsprechenden Menüpunkt gibt es nicht!

Daher ist eine Nutzung der vorinstallierten Apps NICHT möglich!

Der Support antwortet nicht, bzw. verweist nach Hong-Kong und dort antwortet man nicht. Mehrfache schriftliche Mangelanzeigen (4x) werden ignoriert. Kaufrücktritt wird ignoriert.

Nun kommt die Klage auf Rücknahme und Rückerstattung des 1.819,11 € teuren beleuchteten Spiegels mit eingebautem TV, der die grundlegenden technischen Eigenschaften nicht unterstützt, obwohl in den Beschreibungen und FAQs zugesichert!

Es ist traurig, aber dann muss es eben so sein und dann muss es auch öffentlich gemacht werden!

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Update 1 vom 26.01.2021:
Da Evervue offensichtlich nach 1,5 Jahren Mangelanzeigen hier reagiert, aber auf Faxe, Mails und Einwurf-Einschreiben nicht, möchte ich zu der Antwort noch diverse Dinge "in die richtige Perspektive rücken":

"dieses Produkt wurde in der ersten Hälfte des Jahres 2019 ausgeliefert": nachweislich falsch, die Lieferung erfolgte am 03.09.2019.

"diese Android-Version funktioniert mit allen Apps": nachweislich falsch, die installierte YouTube-App lies sich nicht starten und verwies auf eine veraltete Version, man solle diese updaten. Ein Update der App funktioniert nicht, da das Betriebssystem veraltet ist und sich diese nicht installieren lässt. Weiterhin lässt sich eine Vielzahl von anderen Apps nicht nutzen, da ein neueres Betriebssystem vorausgesetzt wird, was Evervue nachweislich veraltet auslieferte.

"Das ist eine übliche Situation bei vielen Android-basierten Geräten.": Falsch, Evervue bewirbt explizit damit, dass bei Auslieferung das Gerät die neueste Android-Version vorinstalliert hat (Zitat aus den Spezifikationen: "Betriebssystem: Android. Version: aktuellste verfügbare Version"). Ausgeliefert wurde 09/2019. Installiert war 04/2017 mit Version 7.1.2 installiert, während bereits Version 9 (vom 06.08.2018) existierte und die 10 in den Startlöchern stand (03.09.19).

"Das Gute daran ist, dass alle Evervue-Produkte einfach aufgerüstet werden können.": Auch damit wirbt Evervue, ich rede aber nicht von einem kostenpflichtigen Aufrüsten der Hardware, sondern von der Herstellung der mangelfreien Funktionalitäten die am Produkt beworben werden, u.a. die YouTube-App oder die Online-Updatefähigkeit des Betriebssystems, siehe FAQ von Evervue (Zitat: "QAIO basiert auf Android und kommt mit der neusten Version. Sie können den QAIO ganz bequem online updaten."). Die Mängel werden seit 1,5 Jahren ignoriert, sicherlich hätte Evervue die Fehler durch ein Austausch der Hardware beheben können, dazu wäre es aber notwendig, dass ein Support existiert und auf Mails, Faxe und Einschreiben antwortet und nicht erst nach einer öffentlichen negativen Bewertung!

Man möchte die negativen Kritiken hier klein reden, stattdessen trifft man erneute Falschaussagen, wohl wissend dass weder die vorinstallierten Standard-Apps wie YouTube funktionieren (Funktionsumfang gem. Webseite!), noch sich das Betriebssystem updaten lässt (Funktionsumfang gem. FAQ!) noch der Support auf die Mangelanzeigen reagiert!

Just received our MirrorVue tv mirror and it looks great!

After weeks of trying to get something serious out off the technical support group, i get answers like, use the button to turn on and off the tv. For an issue that the tv resets instead of turns off whenever i push it. The tv looks nice, but the wifi reception is so bad compared to all other items in the same room that i had to put a wifi repeater next to the Tv. The adapter makes a sound when the tv is turned off. And the apps are so so. Apparently my provider spectrum doesn’t even make an app for this platform.
So all in all, still waiting for decent support , not a happy customer at all. Would like to be taken seriously.
UPDATE: after placing this feedback above I was informed by mail (finally) that only if I removed all negative feedback they could start solving issues (and something about having to be humble to get any help...again no name or contact details). I informed them I’d prefer seeing the fix first. After this I simple got ignored like i had been before. I do not believe there is an actual support team with any tech knowledge in the company. Simple delay until it goes away tactics. My recco, stay away from this ‘company’.

Love the new cosmos tv. they updated well on my shipment. I am a happy customer. for anyone who is considering the tv, 32" is large enough. No need to spend more money on a larger one.

Hard to write a constructive and fair review as Evervue have bad reviews taken down as fast as you post them.

I am now asked to share the experience despite contacting them multiple times. @ Evervue, you have asked previously what the issue was as you had no records. I sent you the records and the person i was dealing with just to remind you...

I will not waste any more of my time with this company.

As for the product. Ive taken it apart and added a Roku stick as i find the user interface to be too awkward and slow.

If you do order this product and are in Canada. You will need to pay all the import duties but i was not told until after you make the purchase. I had to add 15% on the price.