Excellent Services Avaliações 

245
•
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Booked a deep clean of a 3 bed property that had not been properly clean in 25 years. Abubakr and his team did a phenomenal job in very difficult circumstances, entrenched mould and grime gone from al... Ver mais

Avaliado com 5 de um total de 5 estrelas

We have given our 2 bed 2 bath flat in Royal Docks for end of tenancy deep cleaning. They did an amazing job with it, three people showed up and started working slowly but thoroughly. They have even t... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Zelayas cleaning. A+, number 1. Without a doubt, my most valued bill of the month. Sandra & her crew are simply amazing. They make feel like I'm guest at a 5 star hotel after they finish their work o... Ver mais

Avaliado com 5 de um total de 5 estrelas

Michella was excellent, she did everything we asked for our end of tenancy clean and was easy to contact when we had questions/queries. Our landlord sadly picked up a few extra things that needed doin... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço de Limpeza
  2. também em
  3. Serviço de Limpeza Comercial
  4. Serviço de Limpeza de Carpetes
  5. Serviço de limpeza de tapeçaria
  6. Serviços Diarista

Escrito pela empresa

Welcome to Excellent House Cleaners, your trusted partner in maintaining a pristine environment for your home or business. Excellent House Cleaners is a subsidiary of Excellent Services registered in England and Wales under company registration number 15431728. Waste Carrier Licence number: CBDU441224 registered address 51 Burnell Close, London, HA8 8YZ. As a cornerstone of the Excellent Services Company, we offer a comprehensive range of cleaning services tailored to meet your needs. Our dedicated team specializes in various cleaning solutions, including deep cleaning services, end of tenancy cleaning, after builders cleaning, carpet and upholstery cleaning, appliance cleaning, and office cleaning. We take pride in our commitment to using state-of-the-art equipment for vacuuming and steam cleaning, ensuring a thorough and efficient job. We also prioritize the environment and your safety, using eco-friendly products that are gentle yet effective. Our highly trained teams are meticulous in their work, leaving no corner untouched. At Excellent House Cleaners, we believe in the quality of our service, which is why we have a unique policy. We don't charge our customers in advance; payment is only due once you're completely satisfied with the results. Trust us for a cleaner, healthier space, and experience excellence in every service we provide


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

245 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

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4,8

Todas as avaliações

(245)

54 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Zelayas cleaning

Zelayas cleaning. A+, number 1.
Without a doubt, my most valued bill of the month. Sandra & her crew are simply amazing. They make feel like I'm guest at a 5 star hotel after they finish their work on my disgusting house. She will make you feel at home in your home! You will be happily surprised to find her very responsive and so competent. Worth every cent.

21 de setembro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fast, easy booking, phenomenal job

Booked a deep clean of a 3 bed property that had not been properly clean in 25 years. Abubakr and his team did a phenomenal job in very difficult circumstances, entrenched mould and grime gone from all very difficult areas. Booking process and communication was very fast and easy. Thank you!

8 de setembro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

4-bed deep clean

This 4-bed deep clean was booked and completed within 24 hours. The customer service was great and the clean was completed to a high standard - a very professional service!

30 de agosto de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

The company has demonstrated they care about their customer satisfaction

Edit: Since posting this review the company has reached out. They have proven that they do care massively about their customer satisfaction.
Despite the clean being 24 days ago (and my review being late reflecting this) they offered a free re-clean of the property. Unfortunately I no longer have access to the property and they have instead offered a partial refund for the areas that I have evidenced they have missed.
I have updated my review only due to feeling that they have gone above and beyond in trying to resolve this matter for me. Had I reached out earlier I imagine they would've done everything they could do then also.

Original: Requested a deep clean, got a quote. When they turned up they added an additional, rather large amount. I accepted, paid the original invoice and paid the remaining amount after the job was complete. Should've thoroughly inspected the cleaning (partially my fault, but you expect a good clean for that price) as lots was missed. They said they will come back within 24 hours to re-clean any bits missed, but my end of tenancy inspection was 3 days after. As a result I lost a decent chunk of my deposit due to lack of cleaning.

3 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

​Outstanding service and great value!

Both the customer service team and the cleaning crew were incredibly professional and supportive. The entire process, from getting a quote to scheduling the appointment and arranging payment, was seamless and hassle-free. The cleaning quality was fantastic, and their quote was unbeatable (nearly half the price compared to other companies). Highly recommended!

17 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very friendly nothing to much trouble…

Very friendly nothing to much trouble I'd recommend them to any one I'm so impressed by them if I need anything else doing I'll be ringing them again done my son's bedroom today my landing stairs and my corner sofa its spotless thank you so much reasonable prices as well

7 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Cleaning

Absolutely excellent service, just as their name suggests! I was worried about putting my flat up for sale because it hadn't been deep cleaned in over four years. When I saw the finished result, I was amazed. Every room was spotless, and I was especially impressed with how they removed all the limescale from the bathrooms—they looked like new.

A big thank you to the hardworking team for their outstanding job. I have no doubt that I will use their services again

22 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I booked an end-of-tenancy cleaning for…

I booked an end-of-tenancy cleaning for my flat with Excellent Services Company at very short notice because my flight was scheduled for the same day. Honestly, the service exceeded all my expectations. Everything was handled smoothly and professionally from start to finish.

A special thank you to Adam and his colleague, who did an outstanding job. They worked efficiently within a very limited time and left my flat absolutely sparkling. I was so impressed by their attention to detail and dedication.

I am truly grateful to the company and the entire team for making such a stressful day much easier. I highly recommend Excellent Services Company to anyone looking for reliable, professional, and high-quality cleaning services. Thank you once again.

23 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Nothing excellent about this service

Nothing excellent about this service. Charged my landlord for a professional end of tenancy clean and only performed a domestic clean. Make sure you check do your quality checks because they will charge you for work they haven't done.

EDIT: Following my review, I was contacted by the company who threatened legal action if this review wasnt removed within 24 hours. My review stands and is supported by photographic evidence.

UPDATE: After unsuccessfully trying to have my review removed, the company followed up and offered a gesture of goodwill to resolve this matter which I have accepted.

25 de maio de 2026
Avaliação não solicitada
logotipo da Excellent Services

Resposta da Excellent Services

We are disappointed that this review remains published, as our investigation established that you were not our customer and had no contractual relationship with our company.

The booking, quotation, payment, and all communication regarding this service were made with the individual who instructed us. We have no record of any correspondence, complaint, booking, invoice, or payment from you. Nearly a month after the service had been completed, this review appeared without any prior attempt to contact us to discuss any concerns.

Once we became aware of your review, we contacted Trust pilot and provided evidence that you were not our direct customer. We also contacted you directly to explain our position and requested that the review be removed, as we believed it did not meet the criteria of a genuine customer review. We remain surprised that Trust pilot decided to retain the review despite the evidence we submitted.

We then contacted our actual customer, who confirmed that they had not raised any complaints with us. Nevertheless, as part of our commitment to customer satisfaction, we offered them a complimentary re-clean if required.

Although you were not our customer, we still made every effort to resolve your concerns. We first offered a complimentary re-clean, which you declined because you had already arranged alternative cleaning. We then made an unconditional goodwill payment towards the additional cleaning costs you stated you had incurred, despite having no contractual obligation to do so. This offer was accepted.

We are therefore disappointed that the review continues to suggest we failed to resolve the matter. Throughout this process, we acted professionally and in good faith, making every reasonable effort to reach an amicable outcome.

We welcome honest feedback from genuine customers, whether positive or negative, as it helps us improve our services. However, we also believe reviews should accurately reflect the experience of the person who contracted our services. We stand by the evidence we have provided and remain committed to delivering high standards of service to all of our customers.

Avaliado com 5 de um total de 5 estrelas

Perfect

The cleaning was perfect and the quotation was fairly reasonable! They arrived right on time, did a thorough job, and even sent a video after the cleaning was finished. I highly recommend Xarib and his team

16 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I had my end-of-tenancy cleaning done…

I had my end-of-tenancy cleaning done by the Excellent Services team, and I would like to express my heartfelt thanks for their hard work and professionalism. They did an outstanding job, leaving the property in immaculate condition. Even my landlord was pleasantly surprised by the results, and thanks to their excellent service, my deposit was returned in full.

I would definitely recommend this company to anyone looking for reliable and high-quality cleaning services. I will not hesitate to use Excellent Services again in the future whenever I need professional cleaning.

10 de junho de 2026
Avaliação não solicitada
logotipo da Excellent Services

Resposta da Excellent Services

Thank you so much for your wonderful review and kind words!

We're delighted to hear that you were happy with our end-of-tenancy cleaning service and that the property was left in immaculate condition. It's especially rewarding to know that your landlord was impressed and that your deposit was returned in full.

We truly appreciate your recommendation and your trust in Excellent Services. Thank you for choosing us, and we look forward to assisting you again whenever you need professional cleaning services.

Avaliado com 5 de um total de 5 estrelas

I'd like to say how pleased I am with…

I'd like to say how pleased I am with the service I received. Excellent Services did a fantastic job, and I fully recommend them. From the very beginning, their communication was outstanding. The team was hardworking, professional, and attentive throughout the entire process.

Even after they had finished, they checked to make sure I didn't need any extra help, which I truly appreciated. They left my flat sparkling clean—honestly, it looked even better than it did before I moved in!

Thank you to the whole team for such an excellent experience. I would not hesitate to use your services again and highly recommend Excellent Services to anyone looking for reliable and high-quality service.

11 de junho de 2026
Avaliação não solicitada
logotipo da Excellent Services

Resposta da Excellent Services

Thank you so much for your wonderful review!

We're delighted to hear how pleased you were with our service, communication, and the dedication of our team. Knowing that your flat looked even better than before you moved in is the highest compliment we could receive!

We truly appreciate your recommendation and kind words. Thank you for choosing Excellent Services, and we look forward to helping you again in the future.

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