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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Zero protection against scams when it comes to using peer to peer apps. I used cash app to pay for a live animal that was suppose to be healthy. It was not. Even after all the poof of pictures... Ver mais

Avaliado com 1 de um total de 5 estrelas

Joined Excite Credit Union to be able to refinance our home through your CU. Due to an extreme lack of communication, the loan never happened. Without my knowledge, the interest rate lock was exten... Ver mais

Avaliado com 5 de um total de 5 estrelas

My father was in the hospital, and we needed help with his account. LaQuandra Phillips was knowledgeable and empathetic as she walked us through our options. Then, when I needed additional help the fo... Ver mais

Avaliado com 1 de um total de 5 estrelas

I have excite for my car loan. I made my payment with a checking account and they reported my payment as 30 days late because they don’t give you credit for your payment until the payment clears. The... Ver mais

Detalhes da empresa

  1. Instituição Financeira
  2. Banco
  3. Cooperativa de Crédito
  4. Credor fiduciário

Escrito pela empresa

Excite is a relatable, jean-wearing, never-boring, highly-caffeinated credit union. We’re made up of smart, friendly people who feel it’s our responsibility to take care of the neighborhoods we live in. And we want to give everyone the chance to build a financially stronger future – because together is the only way to step up to better. Oh, we are also a very stable financially sound 69-year-old credit union with $650 million in assets and 43,000 neighbors (Members). We serve our neighbors in nine counties – Santa Clara, Santa Cruz, San Mateo, San Francisco, Monterey, and Alameda counties in California – and New Hanover, Pender, and Brunswick counties in North Carolina. We also offer the same great benefits to over 400 of our business friends. We’d be happy for you to visit us at excitecu.org. Federally insured by NCUA.


Informações de contato

2,1

Ruim

O TrustScore é 2 de um total de 5

95 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

Friendly staff

Friendly staff, great rate on savings, but I never received starter checks or debit card for my checking account; must go to the branch, as telephone call did not fix the problem.

11 de fevereiro de 2022
Avaliado com 5 de um total de 5 estrelas

Car Loan Experience

I got a car loan through Excite and it was one of the easiest transactions I have ever encountered. Alexa w.as extremely pleasant and professional. I will definitely come to Excite for any other financial needs.

17 de janeiro de 2022
Avaliado com 5 de um total de 5 estrelas

These guys have done

These guys have done. A great job keeping the process going even when I was not totally understanding my roll. I was very satisfied.

11 de janeiro de 2022
logotipo da Excite Credit Union

Resposta da Excite Credit Union

HI Paul,

We are thrilled that you are happy with your experience at Excite Credit Union. Thanks for being a member.

Best,
The Excite Team

Avaliado com 5 de um total de 5 estrelas

So far I am liking the change I made

So far I am liking the change I made, from my old bank to your credit union very much. Thank you for asking.
Brenda Eden

27 de dezembro de 2021
logotipo da Excite Credit Union

Resposta da Excite Credit Union

HI Brenda,

Thank you for your review, we are glad you are happy with Excite.

Best,
The Excite Team

Avaliado com 4 de um total de 5 estrelas

Have been with Excite for a couple of…

Have been with Excite for a couple of months now, am still getting use to you web site . Is very different from what I am use too
But getting there, is very hard to understand where to find things and I usually end up hitting what I don't know and end up going off my account and end having to long in again. Your Employees are wonderful and helpful but there always short handed and not spend enough time or are rushing things. In their defense I am 82 years old and things take a little longer to get there.

24 de novembro de 2021
Avaliado com 5 de um total de 5 estrelas

Great Experience!!

20 de novembro de 2021
logotipo da Excite Credit Union

Resposta da Excite Credit Union

Hi Tylisha,

Thank you for your kind review. Happy to have you as part of Excite CU.

Best,
The Excite Team

Avaliado com 5 de um total de 5 estrelas

Good

Good bank. Good folk

19 de novembro de 2021
logotipo da Excite Credit Union

Resposta da Excite Credit Union

Hi Jesse,

Thank you for your review. We really appreciate your membership.

Have a wonderful day,
The Excite Team

Avaliado com 5 de um total de 5 estrelas

Tasha was excellent

Tasha was excellent. She was able to take care of my loan request in an amazing amount of time. I appreciate everything she did to help me..

14 de novembro de 2021
logotipo da Excite Credit Union

Resposta da Excite Credit Union

Hi John,

This is awesome feedback -- thanks for sharing! We love hearing that our Members have had a great experience working with us, and we're excited to have more opportunities to serve you in the future.

Thank you,
The Excite Team

Avaliado com 4 de um total de 5 estrelas

I had a paycheck held for 15 days

I had a paycheck held for 15 days. Because was not 30 days with this bank.

13 de novembro de 2021
logotipo da Excite Credit Union

Resposta da Excite Credit Union

Hi John,

We are so sorry to hear about your experience. We appreciate the feedback and will look into what happened.

Thank you,
The Excite Team

Avaliado com 5 de um total de 5 estrelas

Excite gas been a great Experience from…

Excite gas been a great Experience from the day I opened my account. When I messed up they had my back and that I sincerely appreciate. I hope I will not mess up again but if I do,?I know Excite will be there for me. I would recommend Excite without reservations as the best banking experience I have ever had. Thank you.

13 de novembro de 2021
logotipo da Excite Credit Union

Resposta da Excite Credit Union

Hi Karen,

This is awesome feedback -- thanks for sharing! We love hearing that Members have had a great experience working with us, and we're excited to have more opportunities to serve you in the future.

Thank you,
The Excite Team

Avaliado com 5 de um total de 5 estrelas

Everyone has been so helpful and nice

Everyone has been so helpful and nice! Made everything easy for me to get started .

13 de novembro de 2021
logotipo da Excite Credit Union

Resposta da Excite Credit Union

Hi Danielle,

We are happy to hear you are happy. We appreciate your Membership.

Thank you,
The Excite Team

Avaliado com 1 de um total de 5 estrelas

I applied for refi my home loan

I applied for refi my home loan, over 3-4 months no response from your loan department even ask me to open account with excite.
as a courtesy response qualified or not qualify. no response, that is bad service.
i dont want to write bad things for people but you ask for my opinion.

thanks

Ali.

21 de agosto de 2021
logotipo da Excite Credit Union

Resposta da Excite Credit Union

Hi Anil,

We are very sorry for your experience. This is not how we want our members to experience the credit union. We will reach out to the team and have someone reach out to you. I appreciate your honest feedback.

Best,
The Excite Team

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