EXIT Toys Avaliações 

No pools available anywhere so said id try here such fast delivery good updates very happy with the pool way stronger it seems compared to bestway bars highly recommend great prices

The worse company i ordered a pool it said it would arrive in 2 days , it is now 2 weeks later and they keep telling me it is a busy period and there are delays ? they didn't even tell me and take 2 days to reply !! they should sort out there website and put the truth, i don't even know if this is a fake company? STAY AWAY

i ordered a swimming pool with the acessories and cover. the pool came but it is missing parts plus cover. am trying to contact them but the website is not user friendly and no one getting back to me

Ik ben erg teleurgesteld over mijn ervaring met EXIT Toys.

Het bedrag voor mijn zwembad werd eerst van mijn rekening afgehouden. Enkele dagen later werd het zonder enige uitleg of communicatie teruggestort. Ik heb daar geen e-mail of bericht over ontvangen.

Pas toen ik zelf de status van mijn bestelling online controleerde, zag ik dat de bestelling was geannuleerd. Als klant verwacht ik dat je hierover tijdig wordt geïnformeerd. Een eenvoudige e-mail of telefoontje had veel onduidelijkheid en teleurstelling kunnen voorkomen.

Klantenservice trekt op niks.
Problemen met een retour paket.
Het paket punt wil dit niet aan nemen en Exit Toys reageert niet op verschillende chats

Do not buy from exit toys. No way of contacting them other than whatapp messages and they have no idea where my order is. Still waiting for order 1 month later. Avoid at all costs

I am still waiting for my pool i ordered it from online buy which they where also not much help i ordered it on 29th June and on online buy said delivery date was between the 4th july and 7th of July and still not here looked on dpd tracking its still in Germany at the moment not moved anywhere trying to get a refund is a joke cost me 119.00 if I knew it was not going to be delivered on dates they said I would of never ordered it so still trying to get a refund so I can try order a pool somewhere else but alot of places are sold out

DO NOT BUY FROM THEM! Ordered an 8ft round pool 2 weeks ago, delayed delivery, to be told today that an admin error meant that they didn’t have it in stock and I’d be refunded as soon as possible. Clearly taking orders they can’t fulfil, and delaying admitting it with confusing emails about delivery.

I ordered a pool last week and said would be dispatched on 30th June no tracking number provided I enquired about this and was told they diapatched it, it's dpd did not scan it then today they told me it didn't leave the warehouse will they cancel it I replied asked when will it be dispatched and no reply since then very bad customer service don't honor the day they say they will dispatch when I ordered it so as 3 to 5 days and not even dispatched 8 days later

Do not buy! Very unhappy numerous delays with delivery in first instance. Product ended up being unsuitable to be used in our garden, completed returns process paid my return fee and for over 3 weeks now customer service sending me around in circles. Promised too pick up days, never happened and was told dpd issue now its an issue due to demand. No answer as to when it will be resolved. Have to now take further myself.

commande n°202631394 du 20/06 et toujours rien!! information fasse de la part de EXIT TOYS sois disant commande expedier mais rien chez le transporteur !! je ne recommande pas du tout

Pool in second year is full of holes.

Nja.. Efter snart 5-6 veckors väntan där nu paketet är på väg tillbaka till någonstans i Europa, så kan jag ju inte påstå mig vara särskilt nöjd.

Ordered my first item, communication was great before ordering, WhatsApp is definitely better than email for communication and I was given the options email or WhatsApp. I ordered my item Thursday at 12noon and it was delivered friday 10am. Dispatching the item was very prompt and dpd did well by collecting and delivering it promptly.

Excellent company!! Quality products and very supportive customer service and they also stand over the warranty of their
Products. Would definitely buy more products from them, highly recommend 5*****

Fantastic products. I’ve had a pool dome for a few years but this year I decided to get a new dome plus pool and ladder all from Exit Toys. Couple of issues with some of the pool parts but they replaced them with no problems. I love that you can order/replace individual parts without having to replace the whole product.

Very disappointing refund experience with EXIT Toys.

I returned the items using the company’s own return labels and followed their instructions. Despite this, I have been waiting a long time for my refund and received multiple contradictory explanations from customer service.

First I was told the refund had already been processed. After checking with my bank, no refund had been received. My bank also confirmed that a refund could still be received even though the original Visa card had expired.

Later I was told another refund was delayed because a returned item was allegedly missing, even though all items were sent back in the parcels using their labels. I also have documentation of the return shipments.

The most frustrating part has been the poor communication: different staff giving different answers, no clear ownership of the case, and repeated delays.

Products may be fine, but if something goes wrong and you need support or a refund, be prepared for a stressful process.

We bought an in ground trampoline last November and its been used daily by our boys 10 and 14. It's also had up to 6 children on at one time and its definitely stood the test !! Absolutely worth every penny . Assembly took about 4 hours with 2 men .We got a gardener to dig the hole with a digger, so alot of work went in but we are delighted and would recommend it to anyone !

Je recommande fortement !
Un SAV très rapide !

Ma voile était endommagée après quelques ouvertures.

Après un message auprès du SAV, la réaction a été rapide par le SAV

Car c’est lorsque l’on a un souci que l’on peut voir la vraie réactivité du service.

Bravo

After struggling to use the return section of the website they have been nothing but helpful and SO GENEROUS couldn’t recommend enough delivery was super fast too 10/10 thank you