ExtremeTerrain.com Avaliações 

They were quick to respond to my question about placing my order. More details were needed and they
fixed the problem sometime Friday late night or early Saturday morning so I could place the order. Great Service

Fast and easy shopping. With many different payment options. Makes for an easy and painless buying experience.

I ordered a set of headlights and a front bumper. I set up the 4 payment method through pay pal. I was told the front bumper was currently out of stock but I would recieve it between Sep.21-28th. When the date came near I was told my ship.ent was delayed, but it would be like Oct.8th-12th. Then they took the entire amount for the bumper, from my account at once.
My wife called and spoke with the assistant and was told that, they recieved a shipment, but they were out already, and I wouldn't recieve my order until Oct.22-Nov.2nd. Now I just recieved another email saying my order would get to me until Nov.3rd-10th. I know im just one person, but professionalism and quality of service are universal principles in buisness. This is poor buisness, period.

I ordered a new RedRock all steel bumper and received an open box RedRock all steel bumper instead.
I know it was an open box item because I saw it in their open box section right after ordering the new bumper. It was missing parts, had the lights assembled with the wiring connectors cut off and was listed $120 less than the item I ordered.
It was also exactly what I received.
I called customer service and explained the situation, was contacted via email by the returns dept, submitted pictures and waited. Several days later I received approval for the return/exchange, printed the label and shipped it back to ET. And waited again.
4 days later the replacement bumper is shipped to me and im now waiting for that to arrive.
I was told by the customer service rep that it was a warehouse mistake and they shipped the wrong bumper to me.
At first I thought that was plausible but I found a review from 3 months ago on the RedRock 4x4 site stating they had ordered the same bumper from ET and not once but twice received an open box bumper instead of the new one they ordered. Funny part was when they ordered the first one, it came as an open box. They ordered the second one and while the first open box bumper was sitting in their shop, the second open box bumper arrived.

That is not a warehouse mistake nor a coincidence. That is 100% shady business practices in trying to offload used/open box items at new item prices.

I'm sure this will not be posted or shared with anyone who really cares.
What they should care about is the fact that I will not be purchasing anything from ET again.

I ordered a tire/wheel set on 09/25/2026. I was initially surprised to see a delivery driver in my driveway 3 days later. This is where the nightmare began....
They sent the 4 wheels with ONE tire. I am still waiting for the other THREE tires a week AFTER the delivery window given when I placed the order.
If you try to contact them for customer service, you will be routed to an outsourced phone agent. She was very nice and even issued me a $20 coupon good for a couple of months. ***like I'd order again from them SMH***
I keep getting told via phone and chat that the tires will ship from their supplier and the customer portal will be updated when they ship and an email will be sent.
I DON'T NEED A COUPON OR AN EMAIL...I NEED MY TIRES!!!
I WILL NEVER BUY FROM EXTREME TERRAIN AGAIN AND WOULD CAUTION YOU NOT TO MAKE THE SAME MISTAKE I DID! CAVEAT EMPTOR!

2 day delivery perfect fit easy install perfect condition looks awesome

Please no more e-mails I ordered a jeep bumper and fog lights for the bumper. I received my bumper this past Saturday and now they say the fog lights won't be here until this Friday. why would I ever order anything else from your store. with your shipping I have to wait over a week for the install of my bumper. and yes both items were ordered at the same time. order #14-43317530

Working with Mike on several items for my 2020 Tundra TRD Pro 4x4 has been a pleasure. He is very knowledgeable and provides great recommendations. He is always ready to answer any questions and his suggestions a great. I appreciate Mike, as I learn more about my new to me truck.

A very large selection of everything, all u could ever want or need. I will order more in the future.

Order from Extreme Terrain only if your timeline does not matter. Mine did. Someone rear ended me and my car was not drivable without a new bumper, so I placed the order on a Wednesday specifically because delivery was quoted for Monday at the latest.

Nothing arrived and nobody reached out. On Tuesday I got a call that a system error had kept my order from processing, so I ran it again over the phone and was assured I would have the bumper by Friday. Friday passed with nothing. The next week they told me it would ship Monday or Tuesday. Then on Wednesday, two weeks after I first ordered, an email landed saying the part was on backorder for a month.

I explained to several different reps that I could not drive my car until this part showed up. Every one of them told me it was on the way. It was never in stock. Quoting ship dates for a part you do not have is dishonest.

The selection might work for a weekend build with no deadline. If you need a part to get back on the road, go somewhere else.

The website is absolute garbage. I placed one order where I thought I was getting one wheel and tire package and when it shipped the order confirmation showed a completely different one. The website had major malfunctions to the point that it was showing products listed in the incorrect areas with the incorrect pricing. So I had to go through the return process and get a new set ordered. I ordered my new wheel and tire package and when it asks if you wan to add tpms sensors to the order there is no where to change the quantity of this item. So I thought it was safe to assume that they would be sending me four since I had ordered four wheels and tires. When my second order cam and I got the wheels on the vehicle, I took it for a drive to let the sensors sync up. To my surprise only one was discovered. Low and behold they only sent me one because I had only ordered one because there was no way to order more than one. Now I get to order three more sensors not from extreme terrain, and have a shop install them for me at another fee because this company can't seem to put together a half way decent website.

1 Star — Bait-and-Switch Pricing, Failure to Honor Advertised Discount, and Terrible Customer Service

My experience with ExtremeTerrain has been extremely disappointing. I used a promotional code provided by ExtremeTerrain’s own website, and the code was accepted in my cart when I submitted my order. My original order total was $3,425.19. After submitting my order, ExtremeTerrain sent me an updated invoice demanding $5,634.94 — an increase of $2,209.75.

Essentially, ExtremeTerrain accepted the promotional pricing when I placed my order, then decided afterward that it no longer wanted to honor the discount and expected me to pay substantially more. This was not a case of me entering an unauthorized code from some random third-party website. The promotion was supplied by ExtremeTerrain itself and accepted during the checkout process.

On Friday, October 2, I contacted customer service through chat after receiving the revised invoice. Nico assured me the issue would be taken care of and corrected by early the following week. I took that assurance in good faith and expected the company to resolve the problem.

By Tuesday, October 6, I still had not received an update. I had to initiate another chat and explain the situation all over again. The subsequent conversations involved more back-and-forth, additional explanations, and time spent trying to get someone to address a problem that ExtremeTerrain created in the first place.

The most frustrating part is the lack of accountability. If a company advertises a promotion on its own website, accepts that promotion during checkout, and presents an order total, customers should not have to worry about receiving a new invoice days later demanding thousands of dollars more. If there was an issue with the promotion, that should have been addressed transparently before the order was submitted — not after the fact, with the customer left to fight for the original pricing.

Mistakes happen, but promising to fix a problem and then failing to follow up only makes the experience worse. I should not have to repeatedly contact customer service to get a resolution after being told the issue would be handled.

I cannot recommend ExtremeTerrain based on this experience. The way this order has been handled has destroyed my confidence in the company’s pricing practices and customer service. A promotion displayed on a company's own website should mean something, and customers should be able to trust the price presented when they place an order. I would strongly caution anyone considering purchasing from ExtremeTerrain to think twice before placing an order.

The sales Representative Gary was knowledgeable, patient and helped me complete my purchase quickly.

Whenever I need a part, big or small, I go to the folks at extremeterrain.com first! No questions about it.
Best service, great pricing, and extreme knowledgeable sales folks. If you got it in stock and I want it... I will go to you first !

I’m glad I was able to find a product that my truck needed at a very fair price point.

HORRIBLE EXPERIENCE! If I could leave -10 stars I would! My advice, run away! Reported to the BBB. I bought and paid for (the same day) an expensive cargo liner for my Jeep Wrangler JK Sport. Extreme Terrain took my payment even though they did not have what I purchased in stock (they did not bother to disclose that fact to me) and were completely unable to deliver it. After some back and-forth with them, they canceled my order and were supposed to refund my payment within 2 business days (I have all of this documented back-and-forth in writing with them). I then bought the cargo liner that day from Weather Tech (should've done that to begin with!) and so should you!! Even though Extreme Terrain formally canceled my order in writing, they somehow managed to ship me something several days to a week later, from some other sellers / distributors warehouse IN ERROR. I was not home several days / a week later when their partners supposed cargo liner (that I did NOT order or purchase) arrived. Extreme Terrain then refused to refund my money, stating I requested a re-order which was anything but the truth (100% fabricated!), Again, all documented! They then held me hostage until the supposed cargo liner they knowingly shipped to me in error would be returned to them / whomever, FEDEX came today and picked up the unopened package that they again, knowingly, and mistakenly shipped to me. As of this review, Extreme Terrain has still not refunded my payment / money! Now stating its a 7 to 10 day policy to refund my money back to my payment method, which was my credit card. I had to also file a dispute complaint with my credit card company (USAA VISA) I have never had a worse, more ridiculous, difficult, unprofessional, purchase experience with anyone, ever!! - And for anyone reading this from Extreme Terrain / Turn5. Im expecting an immediate refund today, or my next step will be legal action! AS OF TODAY 10/1 THEY STILL HAVE NOT REFUNDED THE MONEY THEY STOLE FROM ME!!

I ordered this product from you because it’s very simple. It’s all plug-in play and I’ve heard a lot of good stuff about your product and your product may be good, but I don’t know yet because I have not received it. Your shipping is extremely extremely slow. I have ordered stuff from TikTok that came from overseas that I’ve received before I received yours and I think if I’m not mistaken, you’re in the United States. The two stars is just because of the shipping issue. They said it could be here today or Monday. Everything else with my stereo system is arrived and installed just waiting on this piece. Very disappointed so far.

Dave was a patient and great customer svc rep. I will wait until my merchandise comes B 4 really evaluating your company. Ur r from Paoli, near Malvern. U can't b that bad? I will c.

Items marked in stock on website which should mean they are available in the warehouse. After talking to customer service these are not in stock at the Extreme Terrain warehouse, but possibly at a suppliers warehouse. The website shows false information.

Extremely impressed with my first purchase and quality and speed in shipping from extreme terrain, you guys helped me out in a bind with my 2013 JK, you guys got me the injectors I need to stop a miss fire and make my JK run new again really appreciate guys!!!