This was an appalling clothing company. I ordered one of their highly priced dresses and needed to return it due to the size. There was no return information given and I tired to contact them several... Ver mais
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Veja o que dizem as avaliações
Ordered a dress from them….returned it as per the returns policy (July 1st 2025) including having it sent by Royal Mail recorded delivery and I’ve had nothing back despite sending numerous emails and... Ver mais
The dress is lovely, vibrant colour just as shown in the pictures. It fits great, the only thing I’d recommend is for the corseted back to be slightly longer, as the mid to lower back is rather loose... Ver mais
A empresa respondeu
The pants are really cute. However, shipping was fairly slow, the material is thinner than I would expect and the zipper flat out does not work, like at all. It doesn’t zip up or down and is completel... Ver mais
Detalhes da empresa
Escrito pela empresa
Founded in 2020 Extro&Vert was created with the vision of offering lasting fashion, timeless style and accessible luxury, to the modern-day consumer. A brand inspired by women who create more for themselves, we design day-to-night staples that empower the people that wear them.
Informações de contato
Extro&Vert, Unit 12, Springfield Business Centre, Springfield Ln, M3 7JS, Salford, Reino Unido
- 0161 839 9494
- marketing@extroandvert.com
- extroandvert.com
2,7
Ruim
87 avaliações
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great service and kept me well informed…
Great service and kept me well informed about product availability and delivery
1 de novembro de 2023
Everything went wrong
Everything went wrong. I’ve ordered a product that I’ve never received (you sent me the refund and that’s ok, but without any explanations or something like that and after a confirm of correct shipping). Once it arrived in Italy, I had to pay other extra fees that weren’t expected (and it was a big amount if I have to consider even the shipping cost). I’ve never received emails for days and the product arrived after more than a month. Unbelievable! I wrote two times to the customer service and never got a response back. I think I won’t buy from you anymore. I found you on Asos, and there the service was better, even with lower prices. I’m very disappointed, I’m sorry but this is not a good service for your customers.
18 de outubro de 2023
Still haven't received my refund!
Still haven't received my refund!
First the returns policy is £1 and I was charged £3.72, after a number of emails I was asked for my paypal details as their system wouldn't let them refund me the additional returns fee I paid. They did send £2.72 to my paypal account. *HOWEVER* they never refunded me the cost for the item! When I emailed them to advise that the parcel was sent back to me by royal mail they apologized again saying they had changed the warehouse and didnt update their address on their website! And I should 'just keep the item'. I was like huh? What about my £36 refund? they never responded and weeks later they are still not responding to emails and havent issued my refund! I'm happy to send back the item if you give me the correct address and a prepaid label, its unused and in original packaging, what I want is my refund!!!!
2 de setembro de 2023
Avaliação não solicitada
I still didn't receive my package and…
I still didn't receive my package and the track and tracé isn't working..
6 de agosto de 2023
Amazing coat
The coat arrived so fast really good quality and beautifully cut.
The only thing negative is when I put my address it did put another postcode which I noticed straight away after buying it so I did right an email and a message on instagram to rectify it but no one came back to me!
So the coat was delivered to the wrong address but thank god I checked the location and went to pick it up which was a long way from my house
21 de novembro de 2022
Resposta da Extro&Vert
Hi Sohaid,
Thank you so much for your feedback.
I can of course understand your frustration here. Unfortunately, the item was shipped before we could change the address. We have updated our internal system to catch any future address changes. However, I am pleased that the issue was resolved for you.
Thanks again for the kind words about the coat. We're so glad to hear it.
Best Wishes,
Lucy Z.
Resposta da Extro&Vert
So lovely to hear from you and even better to read the kind review you have left for us.
We believe in offering the highest quality in our fabrics, fit and designs. We hope everyone feels amazing and looks fabulous when wearing Extro&Vert, so hearing how much you love your order helps us achieve that mission.
We can’t wait to hear from you again in the future!
With love, Lucy Z
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