My order was filled and delivered promptly. Living remotely usually means travel to a pickup point..delighted to say it arrived much sooner than expected..no wasted trips or calls to check. Thank you.... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Everything I've bought from Factory Buys, I've been very happy with, The Corbridge 8-Seater Outdoor Dining setting, 4-Seater Outdoor bar Table And Chair Set, Recliner Chair and the floor rug.... Ver mais
A empresa respondeu
Variety of products available was good with plenty to choose at good prices. We picked what suited our needs with the bed for a spare riom and stools for the kitchen that look the part. Assembly wen... Ver mais
A empresa respondeu
Purchased the TV cabinet that was the ideal size for my TV, it fitted perfectly and was the exact size and match the photos of the advertisement and was delivered quickly. Probably took about an ho... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Loja de Roupas de Cama
- Loja de Móveis para Quartos
- Loja de colchões
- Loja de móveis ao ar livre
- Pet Shop
Sobre Factory Buys
Escrito pela empresa
About us
We deliver a huge range of new home and outdoor items at factory prices to Australian homes.
We source great value home and outdoor furniture, mattresses, kids toys, pet supplies, fitness supplies, garden items and electronics, averaging over 6000 products to choose from daily.
We are Australian and pride ourselves on sourcing quality items at the lowest prices and offering a great customer experience along the way.
Australian Owned & Operated
Escrito pela empresa
- We are 100% committed to outstanding service!
- For over five years now, Factory Buys has been innovating, improving and setting the standard for customer service in the retail industry. It is our company mission to deliver the best customer experience and best value items for Australian homes! But don't take our word for it.. Try us today!
Informações de contato
Albion (Headquarters), 4010, Brisbane, Austrália
- info@factorybuys.com.au
- factorybuys.com.au
4,6
Excelente
6 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
King bedroom suite
The bedroom suite we ordered is great quality, mattress is amazing and so cheap for a king bedroom suite.
I was disappointed when the dresser, side drawers and bed head were all different colours but the customer service in regards to it was top tier. Also gave me a discount which I will use to get vinyl wrap so we can have them all the same colour.
Price and quality and willingness to amend the issue is the reason for 5 star!
20 de março de 2026
Avaliação não solicitada
Resposta de Factory Buys
Hi Jess,
Thank you for your feedback! We’re glad you love the quality and value, and we appreciate your understanding. We look forward to welcoming you back to our store — you can check out our latest deals here www.factorybuys.com.au
Many thanks,
Nova
I have recently purchased a bedframe…
I have recently purchased a bedframe and a mattress, quality was excellent, price was excellent, customer service went above and beyond when one of my items was late.
26 de fevereiro de 2026
Resposta de Factory Buys
Hi M,
Thank you for your lovely feedback! We truly appreciate it and are so happy to hear you’re pleased with both the quality and our service. We look forward to welcoming you back to our store — you can check out our latest deals here www.factorybuys.com.au
Many thanks,
Nova
Resposta de Factory Buys
Hi Wayne,
Thank you for your review! We’re delighted to hear you’re enjoying a fantastic sleep. We look forward to welcoming you back to our store — you can check out our latest deals here www.factorybuys.com.au
Many thanks,
Nova
Resposta de Factory Buys
Hi Salehin,
Thank you for your feedback! We’re glad to hear you had a good overall experience. We look forward to welcoming you back to our store — you can check out our latest deals here www.factorybuys.com.au
Many thanks,
Nova
Resposta de Factory Buys
Hi Cass,
Thank you for your review! We’re glad to hear you found the purchase easy and delivery fast. We look forward to welcoming you back to our store — you can check out our latest deals here www.factorybuys.com.au
Many thanks,
Nova
AAA+ I bought a gas lift bed base…
AAA+ I bought a gas lift bed base for my son from Factory Buys. He loves it. Factory Buys is great with keeping you updated with item. I have bought a few things of them, never had a problem. Highly recommend.
17 de fevereiro de 2026
Resposta de Factory Buys
Hi Vanessa,
Thank you for your amazing review! We truly appreciate your continued support and are so glad to hear your son loves the bed and that you’ve had great experiences with us. We look forward to welcoming you back to our store — you can check out our latest deals here www.factorybuys.com.au
Many thanks,
Nova
A++ buying
I have purchased several times from factory buys. Great service, great delivery times, always a positive experience.
25 de fevereiro de 2026
Resposta de Factory Buys
Hi Diane,
Thank you for your continued support! We truly appreciate your kind words and are so glad to hear you’ve had consistently positive experiences with us. We look forward to welcoming you back to our store — you can check out our latest deals here www.factorybuys.com.au
Many thanks,
Nova
Bedroom purchase
Recently bought a mattress and bed frame. Delivery was promt and the items were exactly as shown in pictures. The prices are very reasonable. All in all would buy from them again
24 de fevereiro de 2026
Resposta de Factory Buys
Hi Ian,
Thank you for your review! We truly appreciate your support and are glad to hear you’re happy with your purchase and delivery experience. We look forward to welcoming you back to our store — you can check out our latest deals here www.factorybuys.com.au
Many thanks,
Nova
Easy shopping
Easy shopping
I scrolled thru the options with all important specs listed so Icould see if the mattress was the right fit. A ‘compare’ tool would have made it even easier.
My new mattress arrived around ten calendar days after ordering . Was easy to unpack and set up. My sleep comfort was immediately improved by the support in the new mattress.
Highly recommended
17 de fevereiro de 2026
Resposta de Factory Buys
Hi Tonia,
Thank you for your detailed review! We truly appreciate your feedback and are glad to hear you had an easy shopping experience and are enjoying the comfort and support of your new mattress. We look forward to welcoming you back to our store — you can check out our latest deals here www.factorybuys.com.au
Many thanks,
Nova
Hard to assemble
The bedside tables took each one nearly 2 hours each to assemble by a friend who is a very handy handyman. The delivery driver didn't ring doorbell and left them on the porch for an 84year old elderly woman to try and get inside packages being heavy
25 de fevereiro de 2026
Resposta de Factory Buys
Hi Rosalind,
We’re really sorry to hear about your experience—that’s definitely not what we want for our customers. Our team has reached out to you directly to help resolve this and make things right.
Many thanks,
Jill
Quality at the best price
Great prices, quality item delivered on my doorstep!
23 de fevereiro de 2026
Resposta de Factory Buys
Hi Marina,
Thank you for the fantastic feedback! We work hard to offer great value and reliable delivery, so we're thrilled this met your expectations. We look forward to welcoming you back to our store — you can check out our latest deals here www.factorybuys.com.au
Many thanks,
Jill
20cm Amaris mattress cooling…
Bought a 20cm Amaris mattress cooling gel,
I bet it does not have a cooling gel, and not comfy, got a back ache while sleeping on it,
Delivery was pathetic, no update no timelines, was got delivered without a notification left out in the driveway,
13 de janeiro de 2026
Resposta de Factory Buys
Hi Hammad,
We’re very sorry to hear about your experience and appreciate you sharing this feedback. We have now reached out to you directly via email to further investigate this matter and help resolve it promptly.
Many thanks,
Jill
Very comfy and great customer service
Very comfy and great customer service, quick delivery
24 de fevereiro de 2026
Resposta de Factory Buys
Hi Jordy,
Thanks so much for your kind words! We're delighted to hear that you're comfortable and that our team provided great service. We appreciate you choosing us! We look forward to welcoming you back to our store — you can check out our latest deals here www.factorybuys.com.au
Many thanks,
Jill
Bed frame arrived on time and well…
Bed frame arrived on time and well packed has now been assembled and looks good
23 de fevereiro de 2026
Resposta de Factory Buys
Hi Rita,
Thank you for your feedback. We truly appreciate it and are happy to hear that your bed frame arrived on time, was well packed, and looks great after assembly. We look forward to welcoming you back to our store — you can check out our latest deals here www.factorybuys.com.au
Many thanks,
Nova
The item which was a mattress for my…
The item which was a mattress for my daughters bed needed time to air out before use after being packaged up in a box it was very stale chemical like smell after about a week the smell finally left the room after airing it daily. Way too many emails trying to get you to buy more stuff had to unsubscribe. Overall good service and reasonable delivery.
22 de fevereiro de 2026
Resposta de Factory Buys
Hi Mel,
Thank you for your feedback. We truly appreciate you sharing your experience and we’re happy to hear that you were satisfied with the service and delivery. We look forward to welcoming you back to our store — you can check out our latest deals here www.factorybuys.com.au
Many thanks,
Nova
Quick delivery
13 de fevereiro de 2026
Resposta de Factory Buys
Hi Christine,
Thank you for your feedback! We truly appreciate it and are glad to hear you were happy with the quick delivery. We look forward to welcoming you back to our store — you can check out our latest deals here www.factorybuys.com.au
Many thanks,
Nova
WARNING ⚠️⚠️⚠️😦
Never use this company they are a scam site, don't send all components of order than won't fix problem, never give them your money they are liars and professional thieves absolute disgrace 🤬
14 de março de 2026
Avaliação não solicitada
Resposta de Factory Buys
Hi Chris,
We’re sorry to hear you feel this way. We take concerns like this seriously, and our team has already reached out to you several times to resolve the issue. We remain ready to help—please respond so we can resolve this for you.
Thank you,
Jill
Great products good prices and fast…
Great products good prices and fast delivery couldnt ask for anything else
20 de fevereiro de 2026
Resposta de Factory Buys
Hi Greg,
Thank you so much for your kind review. We truly appreciate your feedback and are very happy to hear that you’re pleased with the product, pricing, and delivery. We look forward to welcoming you back to our store — you can check out our latest deals here www.factorybuys.com.au
Happy customer
I have the best online hopping experience ever with this company.
Their customer services are just exceptional, and professional
Their products arrived just as how its described on their site.
My 11 years old son sing praises of how comfortable his new mattress is.
They even refund me the price difference when I forget to use their discount code after purchase.
I wish every company take them as example of how to deliver excellent service
We are one of their many happy customers
Highly recommend factory buy to anyone.
11 de fevereiro de 2026
Resposta de Factory Buys
Hi Meiling,
Thank you so much for your amazing feedback! We’re thrilled to hear your son is loving his new mattress and that you had such a great experience with our team. Your support and recommendation truly mean the world to us! We look forward to welcoming you back to our store — you can check out our latest deals here www.factorybuys.com.au
Many thanks,
Jill
All their products sturdy n affordable
Loved the ease of site browsing and compelling products plus competitive pricing.
Ordering, multi payment options and speedy delivery just round off the best experience of had with online buying.
Will definitely buy from Factory Buys again n happily recommend them to my family n friends!
9 de fevereiro de 2026
Resposta de Factory Buys
Hi Lorellie,
Thank you for the amazing review! We're so glad you enjoyed the browsing experience, pricing, and delivery. We truly appreciate your recommendation and we look forward to welcoming you back to our store — you can check out our latest deals here www.factorybuys.com.au
Many thanks,
Jill
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.