bought two games from Factory of Games and subsequently needed help with a very simple ordering issue. I wanted to buy another copy of Encrypted UK Family Edition and asked whether the 10%... Ver mais
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Veja o que dizem as avaliações
Fantastic game raising so much laughter and some embarrassment!!! We played it a number of times over Christmas as individuals and in teams. Obviously the more you play it the more familiar you ge... Ver mais
A empresa respondeu
This game is absolutely hilarious! I had a question before purchasing, and the team responded the very same day, going above and beyond to help. Just a little warning: make sure you’ve been to the toi... Ver mais
I was a little dubious knowing I was ordering through FB as I’ve been caught out doing this previously. After reading the reviews on here I decided to give it a go, I was proved wrong with my FB con... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Factory Of Games offers a range of unique and entertaining products designed to spark laughter, excitement, and meaningful connection. Whether it’s family night, a festive get-together, or a lively party, the fun starts here. Discover why we’re the go-to source for guaranteed good times!
Informações de contato
4 Parkside Court, Greenhough Road, WS13 7FE, Lichfield, Staffordshire, Reino Unido
- Support@FactoryOfGames.co.uk
- factoryofgames.co.uk
4,5
Excelente
253 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fast delivery
Fast delivery. No complications. Perfect purchase.
12 de dezembro de 2024
Avaliação não solicitada
Resposta da Factory Of Games
Thank you, Jane! We’re delighted to hear everything went smoothly and you’re happy with your purchase. We hope to serve you again soon!
Zak, Factory Of Games
What amazing customer service this…
What amazing customer service this company has and I wouldn’t hesitate to recommend them to anyone.
I had a problem with a delivery not arriving and after 3 separate emails from the delivery company stating the game was being delivered that day nothing arrived! I asked for a refund as I had no confidence the game would arrive from the delivery company. Within seconds of pressing send I had notification from my bank of the refund , amazing!!! The game did arrive a lot later than expected so I reached out offering to pay them , they emailed me back saying to keep and enjoy the game as a gesture of their goodwill for the delay in delivery. I really can’t thank them enough for this and it restores my faith in customer service. Keep up the good work guys!!
13 de dezembro de 2024
Avaliação não solicitada
Resposta da Factory Of Games
Thank you so much, Suzanne, for your incredible feedback!
We’re truly sorry for the initial delivery issue but are so pleased we could resolve it quickly and turn things around for you. Your kind words mean the world to us, providing exceptional customer service is always our goal, and it’s wonderful to know we restored your faith.
Thank you for recommending us, and we look forward to serving you again in the future.
Zak, Factory Of Games
Simple buying and fast delivery
Simple buying and fast delivery - perfect
12 de dezembro de 2024
Avaliação não solicitada
Resposta da Factory Of Games
We're thrilled to hear you had a smooth buying experience and fast delivery. We appreciate your support and hope to serve you again soon!
Zak, Factory Of Games
Arrived on time .not played engripted
Arrived on time .not played engripted
Yet...
10 de dezembro de 2024
Avaliação não solicitada
Resposta da Factory Of Games
Thank you, Deborah! We're glad your order arrived on time. We hope you enjoy playing Encrypted when you get the chance.
Zak, Factory Of Games
Simple ordering process
Simple ordering process. Kept up to date with delivery progress. Quick and easy. Can’t wait to play!
11 de dezembro de 2024
Avaliação não solicitada
Resposta da Factory Of Games
Thanks so much for sharing your experience! We’re thrilled to hear everything went smoothly, and we hope you have an amazing time playing.
Zak, Factory Of Games
Super quick delivery great price…
Super quick delivery great price beautifully presented game! Can't wait to play! X
12 de dezembro de 2024
Avaliação não solicitada
Resposta da Factory Of Games
We’re delighted you loved the speedy delivery and presentation! Enjoy playing, and thanks for your kind words.
Kind regards,
Zak, Factory Of Games
Delivery was fast
Delivery was fast. I was kept updated on when order was depatched and also on what date it would be delivered
8 de dezembro de 2024
Avaliação não solicitada
Resposta da Factory Of Games
We’re thrilled to hear your order arrived quickly and that our updates helped keep you in the loop! Thank you for choosing us, and happy gaming!
Have a great Christmas,
Zak, Factory Of Games
Fast and reliable delivery
Fast and reliable delivery. Haven't played the game yet, waiting for the family get together at Christmas.
11 de dezembro de 2024
Avaliação não solicitada
Resposta da Factory Of Games
Thanks for the kind words, Val! We hope your family gathering at Christmas is filled with laughter, and that the game brings you all closer together. Enjoy every moment!
Kind regards,
Zak, Factory Of Games
A good experience
I ordered the Encryption game from the link in the Facebook ad. I'm always a little wary under those circumstances, but I got an acknowledgement immediately and the game arrived, well packaged, just a couple of days later. As it is intended for Christmas family gatherings I can't review the game itself at this point but I would certainly have no hesitation in ordering from this company again.
11 de dezembro de 2024
Avaliação não solicitada
Resposta da Factory Of Games
Thanks for giving us a chance! We totally understand feeling a bit wary, so we’re thrilled to hear you were pleased with the fast delivery and packaging. We hope the game adds extra fun to your Christmas. Thanks for your support and trust!
Have a great one,
Zak, Factory Of Games
Excellent service
Like most people I was a little dubious about ordering off a FB advert but in the end FOG proved to be an excellent company to deal with. My game was dispatched within a few hours of ordering and was delivered a couple of days later! Very impressed
9 de dezembro de 2024
Avaliação não solicitada
Resposta da Factory Of Games
Thanks so much, Carol! We understand the initial hesitation, and we’re glad we could win you over with speedy dispatch and delivery. We hope you love your game!
Zak, Factory Of Games
Still not received the item
11 de dezembro de 2024
Avaliação não solicitada
Resposta da Factory Of Games
Hi Tracy,
According to our records, your order is currently with Royal Mail, and the busy holiday season may be slowing things down on their end. We’re sorry this has taken longer than expected. If you don’t see any movement soon, please reach out to our team at Support@FactoryOfGames.co.uk. We’ll be happy to look into this further and help resolve any issues.
Warm regards,
Zak, Factory Of Games
Fabulously fast delivery
Fabulously fast delivery. Looking forward to playing. Saving for Christmas. 😁
11 de dezembro de 2024
Avaliação não solicitada
Resposta da Factory Of Games
We’re so happy it arrived quickly, and hope you have a great time playing it over Christmas.
All the best,
Zak, Factory Of Games
Resposta da Factory Of Games
Glad to hear your order arrived quickly Sharon!
Have a fantastic Christmas,
Zak, Factory Of Games
Excellent customer service
Great communication and speedy delivery ... can't wait to play over Christmas!
11 de dezembro de 2024
Avaliação não solicitada
Resposta da Factory Of Games
We’re glad our communication and delivery hit the mark, and we hope you have a blast playing it over Christmas.
All the best,
Zak, Factory Of Games
Shame about the packaging
Product looks great but packaging was poor. The games were purchased as gifts but the jiffy bag it was sent in was open on delivery and 1 of the games had been damaged.
9 de dezembro de 2024
Avaliação não solicitada
Resposta da Factory Of Games
Hi Emma,
Thanks for the feedback. We’re really sorry about the packaging issue and the damage. We’ve now moved to sturdier cardboard boxes based on feedback like yours. Please email Support@FactoryOfGames.co.uk, and we’ll be happy to send you a replacement for the damaged game.
All the best,
Zak, Factory Of Games
Not played yet.
Have just received this game. So unable to review as haven’t had chance to play. It’s going to be one for Christmas Day with the family. Will update review after we’ve played.
11 de dezembro de 2024
Avaliação não solicitada
Resposta da Factory Of Games
Hi there,
We’re really sorry you haven’t received your product yet and understand your frustration with the timing of the review request. It sounds like there may have been a delay with the shipping courier, and we’d like to help sort this out. Please email Support@FactoryOfGames.co.uk with your order number so we can look into the issue and get this resolved for you as quickly as possible.
Best regards,
Zak, Factory Of Games
Resposta da Factory Of Games
Hello Mrs. Martin,
This is very concerning, but don’t worry, we will certainly take care of it! Could you please send us an email at support@factoryofgames.co.uk, and we’ll assist you right away?
Looking forward to hearing from you!
Best regards,
Amanda
Could have been worse!
Arrived today, the pack was absolutely battered, hole/tear in it, but luckily the item itself is intact, wouldn't have survived another day in the postal system.
7 de dezembro de 2024
Avaliação não solicitada
Resposta da Factory Of Games
Thank you for letting us know. We’re really sorry to hear about the condition your package arrived in. We understand how frustrating this must be, and we’re glad to hear the item itself is intact.
We will look into this with our shipping partners to ensure it doesn’t happen again. If there’s anything else we can do for you, feel free to reach out.
Best regards,
Amanda
Ordered from Factory of Games
Ordered from Factory of Games, not only was it the best price, it was a very quick delivery and I was kept up to date with the delivery process, will use again.
6 de dezembro de 2024
Avaliação não solicitada
Resposta da Factory Of Games
Thanks for your review! Glad to hear your order arrived quickly. We hope you have an amazing time playing! 🎉
Best regards,
Amanda
Great games , with great customer service
I couldn’t believe how easy it was to order and the speed it arrived in . Nicely packaged, would definitely order from you again .
11 de dezembro de 2024
Avaliação não solicitada
Resposta da Factory Of Games
Thanks for your review! Glad to hear your order arrived quickly. We hope you have an amazing time playing! 🎉
Best regards,
Amanda
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