bought two games from Factory of Games and subsequently needed help with a very simple ordering issue. I wanted to buy another copy of Encrypted UK Family Edition and asked whether the 10%... Ver mais
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Veja o que dizem as avaliações
Fantastic game raising so much laughter and some embarrassment!!! We played it a number of times over Christmas as individuals and in teams. Obviously the more you play it the more familiar you ge... Ver mais
A empresa respondeu
This game is absolutely hilarious! I had a question before purchasing, and the team responded the very same day, going above and beyond to help. Just a little warning: make sure you’ve been to the toi... Ver mais
I was a little dubious knowing I was ordering through FB as I’ve been caught out doing this previously. After reading the reviews on here I decided to give it a go, I was proved wrong with my FB con... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Factory Of Games offers a range of unique and entertaining products designed to spark laughter, excitement, and meaningful connection. Whether it’s family night, a festive get-together, or a lively party, the fun starts here. Discover why we’re the go-to source for guaranteed good times!
Informações de contato
4 Parkside Court, Greenhough Road, WS13 7FE, Lichfield, Staffordshire, Reino Unido
- Support@FactoryOfGames.co.uk
- factoryofgames.co.uk
4,5
Excelente
253 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Ordered 7th Dec and still not received…
Ordered 7th Dec and still not received on 21st Dec. Stated royal mail 48 but tracking says they haven’t received it.
All sorted now & received within 2 days of reporting.
21 de dezembro de 2024
Avaliação não solicitada
Resposta da Factory Of Games
Hi Craig,
We’re truly sorry this happened. Your order was sent out by us on schedule, but it looks like Royal Mail may have lost it in transit since there’s been no tracking update. Our support team has already arranged for a replacement to be sent to you asap.
Kind regards,
Zak, Factory Of Games
Absolute fantastic service
I was a little dubious knowing I was ordering through FB as I’ve been caught out doing this previously. After reading the reviews on here I decided to give it a go, I was proved wrong with my FB concerns.
Absolute fantastic service. Ordered on 17th December and arrived on 19th December….. outer package was a little battered but the game was in perfect condition. I cannot complain about the service whatsoever. A very good experience!
19 de dezembro de 2024
Avaliação não solicitada
Resposta da Factory Of Games
Thanks for trusting us! We’re thrilled you had a great experience and that your game arrived safely. Hope to see you again soon.
Kind regards,
Zak, Factory Of Games
Great communication.
I ordered this and when it hadn't arrived after 7 working days. I contacted them and Lewis sent a response explaining its a busy time but will receive the game. A few days later it hadn't arrived so I contacted them again and they apologised for the delay and sent a new game which arrived today. Look forward to playing with the family at Christmas and other get togethers.
19 de dezembro de 2024
Avaliação não solicitada
Resposta da Factory Of Games
Thanks so much for your understanding! We're really sorry for the delay but are glad you’ve got your game now. Enjoy playing with family and friends!
Kind regards,
Zak, Factory Of Games
Order not received
Edit - I have changed my rating to 5 stars. Factory of games has since sorted my query very quickly since posting my review and sent me a new game. Hopefully I’ll receive it soon. I appreciate your response.
Order not received!
Ordered encrypted game, got confirmation that it was sent by Royal Mail on 5th dec. Royal mail have said they have not received it, I haven’t received it and money was taken. I have emailed to enquire but have not had any response. Would like it resent or a refund.
5 de dezembro de 2024
Avaliação não solicitada
Resposta da Factory Of Games
Hi Lisa,
We’re sorry to hear about your experience. The order was dispatched on time, but it seems Royal Mail may have lost it in transit as the tracking didn't update. Our customer service agent, Lewis, responded to your email yesterday and has already processed a replacement for you.
Kind regards,
Zak, Factory Of Games
Money taken yet no order confirmation
I placed an order on the UK website yesterday as always a little dubious about Insta & FB sales. Money has already left my account but I have had no order acknowledgment or confirmation.
I emailed the support team earlier this morning but no response as yet
18 de dezembro de 2024
Avaliação não solicitada
Resposta da Factory Of Games
Hi there,
Thank you for reaching out, and I’m sorry for any confusion or inconvenience caused. There’s a chance the order didn’t fully process, and the charge you see is a temporary authorisation by your bank, which will drop off if the order didn’t go through.
Rest assured, our customer support team will respond to your email as soon as possible to help clarify and resolve the situation. If you haven’t already received a response, it should arrive shortly.
Thank you for your patience, and please let us know if there’s anything else we can assist with in the meantime.
Best regards,
Zak, Factory Of Games
Easy to order and delivered very quickly
Easy to order and delivered very quickly
12 de dezembro de 2024
Avaliação não solicitada
Resposta da Factory Of Games
Thank you so much for your kind words! We’re thrilled to hear that you found the process easy and the delivery quick. We look forward to serving you again in the future!
Best regards,
Zak, Factory Of Games
Resposta da Factory Of Games
We’re delighted to hear that your order arrived so quickly! Thank you for taking the time to share your experience. We look forward to helping you again in the future!
Best regards,
Zak, Factory Of Games
What a great game, Encrypted!
What a great game! Encrypted is worth a buy. Good quick service, easy to use website, reasonably priced! Thank you
11 de dezembro de 2024
Avaliação não solicitada
Resposta da Factory Of Games
Thank you for the glowing review! We’re thrilled you love Encrypted and found the service quick and easy. Enjoy the game! 😊🎉
Sophie, Factory Of Games
Resposta da Factory Of Games
We're glad the delivery was quick and hassle-free. Enjoy! 😊
Sophie, Factory Of Games
Resposta da Factory Of Games
We’re glad you found our service efficient. 😊
Sophie, Factory Of Games
Ordered 4th Dec, not arrived
Ordered on 4th December and Royal Mail tracking says they are expecting it but no sign and it's now 15th. losing hope that it will arrive in time for Xmas.
15 de dezembro de 2024
Avaliação não solicitada
Resposta da Factory Of Games
Hi Denise,
Sorry to hear about a delay in your order - please could you email Support@FactoryOfGames.co.uk with your order number so we can resolve this for you?
Kind regards,
Sophie, Factory Of Games
Ordering was easy and it arrived in 2…
Ordering was easy and it arrived in 2 days! All in time for the family Christmas games to begin. Good fun for all
15 de dezembro de 2024
Avaliação não solicitada
Resposta da Factory Of Games
We're so happy the game arrived quickly and just in time for Christmas fun. Enjoy the family games! 🎄😊
Sophie, Factory Of Games
The ordering experience was so quick…
The ordering experience was so quick and easy , tracking was good it arrived early and the game is so much fun.
10 de dezembro de 2024
Avaliação não solicitada
Resposta da Factory Of Games
Thank you for your kind words! We're thrilled you had a smooth ordering experience and are enjoying the game. 😊
Kind regards,
Sophie, Factory Of Games
Very quick delivery
Very quick delivery! Great game! Thank you. Highly recommend!
14 de dezembro de 2024
Avaliação não solicitada
Resposta da Factory Of Games
Very glad to hear your delivery was quick Alison, we're glad that you enjoyed the game!
Zak, Factory Of Games
Order rejected but money still taken from account
Encrypted game ordered. Message received stating payment couldn’t be verified. Nevertheless, money taken from my account and no order confirmation received. Appears to be no way of contacting other than by post. Left wondering what happens next? and will I ever see my money again!
14 de dezembro de 2024
Avaliação não solicitada
Resposta da Factory Of Games
Hi Ruth,
Thank you for reaching out! I’m sorry to hear about the issue with your order.
It sounds like the payment may not have gone through fully, and the charge showing on your account could be a temporary authorisation hold placed by your bank. These usually clear up on their own within a few days if the payment fails to process.
If the funds haven’t been released back to your account within 3-5 working days, please don’t hesitate to reach out, and we’ll look into this further for you. It should be a lot sooner than this though. A support email address is clearly listed on our site, Support@FactoryOfGames.co.uk.
Best regards,
Zak, Factory Of Games
Game Still not arrived
Game Still not arrived. No answer and website down. Please can you contact ne customer service to amend this bad review.
14 de dezembro de 2024
Avaliação não solicitada
Resposta da Factory Of Games
Hi Karen, we’re very sorry to hear about your experience.
Please rest assured, our website is fully operational. We kindly ask that you email our support team at Support@FactoryOfGames.co.uk with your order number so we can look into this for you as a priority.
We sincerely apologise for the inconvenience and are here to help resolve this promptly.
Zak, Factory Of Games
So easy to order on the website and…
So easy to order on the website and very quick delivery
12 de dezembro de 2024
Avaliação não solicitada
Resposta da Factory Of Games
Thank you for your kind words! We're glad you found the website easy to use and the delivery quick. We look forward to serving you again soon!
Zak, Factory Of Games
Resposta da Factory Of Games
We're so glad you were happy with the super quick delivery Lisa. We appreciate your feedback!
Zak, Factory Of Games
Replacement delivered - Happy customer
Original order was made on 4th December. I was still waiting 10 days later. Despite being shipped it never arrived, but that’s RoyalMail for you!
Zac from FactoryofGames reached out and sent a replacement which arrived a couple of days later. Looking forward to having a few giggles over Christmas with this!
Thank you Zac from FactoryofGames. Appreciate the quick response.
4 de dezembro de 2024
Avaliação não solicitada
Resposta da Factory Of Games
Hi Andy, thank you for bringing this to our attention.
We’ve checked, and your order was dispatched on December 5th. It seems Royal Mail hasn’t scanned the package, and it may be lost. We’ll process a replacement to be sent out immediately.
In the future, please don’t hesitate to reach out to Support@FactoryOfGames.co.uk if your order seems delayed—we’re always here to help resolve any issues quickly.
Apologies again for the inconvenience, and thank you for your patience!
Zak, Factory Of Games
Very good
Very good
Speedy delivery - can’t wait to play
12 de dezembro de 2024
Avaliação não solicitada
Resposta da Factory Of Games
Thank you, Sarah! We're so pleased to hear you had a speedy delivery and are excited to play. Enjoy, and we hope you have a fantastic time!
Zak, Factory Of Games
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