Farefieldproperties Avaliações 

Recently I had to call the emergency line for an unexpected leak. Within an hour Kyle turned up and was containing the leak.
Straight away fixtures and repairs were already being organised. Kyle was back on 2 further occasions to ensure the leak was fixed and do some paint and repair work, he did a fantastic job and now you cannot even tell the leak happened.
He was clearly very good at his job and went out of his way to ensure the job was carried out at a high professional standard whilst adhering to COVID safety regulations.

They tried to force viewings upon me during the pandemic with a shielding daughter and told me to take her out. When I refused they said they would withhold my deposit. I had to seek legal advice. Please note they cannot do this.
They supported the landlords claims of damaged/faulty items which had been reported since the beginning of the tenancy.
Also submitted a claim on his behalf to TDS to replace items totalling £500 of which NONE were replaced as I know the new tenant and she has sent me photos of the items claimed to have been replaced.
I made a previous complaint where an employee stated I was “one of those without a job” Their supposed investigation said it never happened as they had listened to the call. The call was made mobile to mobile so I know this isn’t true.
Their “interim” inspections last around 1.5-2 hours where all your personal possessions are photographed. Anything you report as faulty at these inspections will not be recorded as I found out.
It took 6 months for them to address a front door that didn’t lock. 8 months to address a rotten floorboard that eventually went through.
Avoid. Know your rights. You will get passive aggressive emails and threats.

when I moved the house they trying to take most of the deposit without real reasons

Awful company , Do not use . As soon as we had a issue they didn’t want to know and didn’t want to sort it . I wouldn’t recommend them to anyone . Agency just think about themselves especially thorough this difficult time .

Make the things easy and simple. Their agents (Chris and Tammy) are very helpful and kind!!

Me and my partner went to view a property for our first home and Tammy our adviser was so helpful and kind. She explained things very well and made us feel welcome.

I would have to agree with some of the previous comments. They are alright unless you have an issue. I came home to find my shower panel glass shattered all other the floor a few weeks after I moved in, luckily I was not at home, I had gone to London to attend a course (I had my train tickets and course certificates to prove this). I spoke to Rob, he made accusations and was sarcastic in his tone. He then went onto say I was emotive, I asked to speak to the manager, I was shocked when he said he was the manager, his customer service was so poor. Anyway to cut a long story short, he said to leave the issue with him. 2 months later after no update or communication. I receive an invoice of £384 for the shower panel. So I emailed Gina to raise concerns, no reply to the email, but the next day I receive an eviction letter through my letter box. Everytime I tried to contact Gina via phone, she was "on another line" (they ask who is calling before handling the call), she never tried to call back, tbh email is probably better with them anyway so there is a record. When I left took out the amount of the invoice, they also took a cleaning fee of over £90. When I questioned them, they came back to say that as a gesture of good will they will reduce it to £56. From a deposit of £600 I received £88 back.
Please be careful with them. On a side note, their maintainence workers are very nice and friendly!

Excellent service always kept up to date. Honest hard working team

Great property maintenance - their team can fix anything!

We cannot express how efficient and friendly the team are a Farefields. Excellent service and always with willing to go the extra mile for you. The entire team are Fantastic. Thank you for such a pleasant experience with you.
Jonie and Paul

We have been in our new home for little over a week. The whole process from enquiring about the property to moving day has been so efficient and unlike any agent we have used in the past. We have moved a lot in the last 10 years and have never known such a quick and professional service like we have received with Farefield Estates.
We had quick responses to emails, a detailed video tour and ample support during the application process.
Jacqui was brilliant with the virtual tour and keeping in touch by text- she even wished us luck on our moving day which was lovely.
The turnaround between submitting an application and getting finances sorted was superb.
Tammy showed us around the property on our moving in day and had ensured water, heating and alarms were working- we have never had that before and it was lovely to see they clearly cared and Tammy ensured we knew how to work boiler etc.

The professionalism and additional touches which appeared to come so naturally were greatly appreciated. We feel confident if we ever needed them for property issues; they would help us swiftly and kindly.

Highly recommended.
10/10.

Communication is brilliant.
You get a response within a day of querying or asking a question.
Their opening hours are fantastic.
The staff are friendly and nice.
They’re organised and know what they’re doing.
They provide great virtual tours.

Excellent, efficient service.

Ricardos and colleague were extremely professional and did a great job of replacing our fence and taps, they were polite and well mannered and cleaned up beautifully once they'd finished the jobs. I would highly recommend them. Thank you.

Rob ‘manager’ - your previous comment about how you’ve handled this whole situation is consistent with the appalling way you have dealt with it from start to finish - a load of rubbish.

Stop hiding behind lies, stop making excuses, do your job that you are paid to do. It is as simple as that.

You have our contact details and would appreciate that you use them in the right way rather than showing up before 9am unannounced when your tenants have no prior knowledge of any scheduled visit.

We didnt want special treatment 5 months ago and certainly don’t want it now but we (and your tenants) expect you to do your job properly for the welfare of both parties involved.

A reply 9 months later! Don’t hide your poor customer service behind this horrific situation we have found ourselves in.

I wish you all well and hope you’re CS proposition has improved from this fair feedback.

Spoke to Rob today about my obvious concerns with future bills at this uncertain time. Rob spoke to me, spoke to the landlord, and rang me back all within 20-30 minutes. I was reassured and felt like he really understood and was on my side. He helped me negotiate with the landlord and really helped me out. None of us know how long this is going to go on, and what impact it will leave behind. Including Rob and all staff at farefield estates. (still working to take our calls and deal with issues)
Thanks all

Dan

Really helped me in a time of need, genuinely amazing. Thanks so much!

ABSOLUTELY HORRIFIC AND ABUSIVE!!
Rob is a rude pompous being, I have recordings of him shouting down the phone at me calling me a stupid little girl. All because their maintenance team couldn’t do a job properly and nor could the people in the office.
This is has been going on for 5 months.
I am the neighbour of a property that Fairfield rent out. The joining fence panels were rotten, and they took over 3 months to help us get it sorted as we don’t have a direct contact for the landlord.
We spent months with a fence panel completely broken and being propped up with our garden furniture.
It gets sorted but not properly, we both have dogs, and we have 2 nieces that come to visit, obviously they do not care for the welfare of this young girls as the dogs can get into our garden.
Yes our nieces can’t visit right now, and we do understand the current situation, there is side access and it just needs a little job doing to get us through until it can be done properly!
Unfortunately Rob was so busy shouting at me (I’m guessing someone is a little stressed!) as it was just not a normal reaction.
I am not his tenant and nor am I his landlord and I would NEVER use this company.
We did not drag our heels, we were always happy to pay 1/2 towards the fence.
What did they do? Threatened us to go through solicitors.

All we want is a moral outcome.


Thanks Rob, You are an utterly vile man. 👍🏼

27/03/20- Rob you talk utter rubbish. There is side access through the property that you rent out. There is not side access through our house/garden, your maintenance guy knocked on our door and we said it next door who are the tenants with the access.
Another pack of lies from good man Rob.
Oh and also... it was funny how you thought I was your tenant and when I had to advise you 3 times I wasn’t that is when you lost your marbles and started shouting.

Very helpful under am extremely stressful couple of days. Also we had to contact them regarding a heating problem and it was dealt with very quick.

Viewed a property yesterday with one of your executives called Julie, she was fantastic and gave us lots of information and also gave me advise regarding my current property, really went above and beyond with her customer service!