Farmfoods Avaliações 

707
O TrustScore é 2.5 de um total de 5

2,6

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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

Farmfoods is a good store but if Gravesend is anything to go by then it desperately needs to give staff training on customer relations. One almost took my head off oprning a freezer but on acknowledge... Ver mais

Avaliado com 1 de um total de 5 estrelas

The Staff at the Chadderton Store do need to look at how they treat their customers. I went in for some items at the weekend and was told they had warehousing issues. Yet despite asking about product... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Already submitted a review on your website. Just had to do another, absolutely fabulous quality of everything tried so far, biggest outstanding items pork tenderloin, never ever had quality like i... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Visited The Chadderton branch in oldham,the freezers were practially bare and my partner asked a member of staff about this and he just warehouse issue in a very rude manner,told us he didnt care and... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Supermercado
  2. Fornecedor de Produtos Alimentícios
  3. Mercearia

Escrito pela empresa

Farmfoods, a Scottish family business, has served Great Britain for over 60 years. From a butcher shop in Aberdeen we have grown to more than 300 stores and four distribution centres nationwide. We work hard to bring you the best value on the food your family enjoys and on the household essentials your family needs. In addition to frozen food we sell groceries, chilled foods, bread, milk, fresh fruit and vegetables along with a range of household items. Across our ranges you will find the brands you know and trust at prices you will love. Our specialism is frozen food and we believe passionately that frozen food is the best solution for most family meals. Our exclusive label chicken, beef, turkey, lamb, pork, fish and vegetables are all as fresh as the day they were frozen and because there is almost zero waste, great value too. We are a family business and our owners work in and lead our business every day. We think, particularly in today’s corporate world, this is a real strength. We are a diverse team of around 4,000 people who share a passion for getting a great job done. Whether they work in a distribution centre, a retail shop or an office, Farmfoods people are trusted to take responsibility for their work and to have control of delivering a great value, simple and friendly operation.


Informações de contato

2,6

Ruim

O TrustScore é 2.5 de um total de 5

707 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 97% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,6

Todas as avaliações

(707)

142 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

I recently purchased a King Prawn…

I recently purchased a King Prawn Penang at Farm Foods, Basingstoke.

The image on the packaging suggested a colourful meal crammed with tasty morsels. The meal I received was an unattractive, unappetizing brown glutinous goo which I promptly served into the waste bin.

All product marketing and advertising in the UK must be legal, decent, truthful, honest and socially responsible. In this instance, the picture presented on the package was misleading and unrepresentative of the product.

I emailed FarmFoods and suggested the revision of marketing practises so that images of a meal accurately shows the product contained in the packaging. I have received no reply.

8 de março de 2025
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Dear Sir/Madam

I am sorry to hear that you've had an issue with one of our products - and I'm also concerned to hear that you have not received our response!

Having looked into this, I can see a member of our team have tried to reach out. If you could send us an email at csteam@farmfoods.co.uk quoting the reference number - 506773LB, we would be happy to assist further.

Kind regards

James

Avaliado com 5 de um total de 5 estrelas

Great supermarket

Very good supermarket all food aisles are spacious and easy to move around, staff are very friendly and treat you like a person have a wide range of food and even cater for animals

26 de fevereiro de 2025
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Hi Cameron!

I'm delighted to hear that you are pleased with our shops and your comments have been shared with our senior management team!

James

Avaliado com 1 de um total de 5 estrelas

Well farmfoods as you can see your…

Well farmfoods as you can see your gorleston store manager James has quite the reputation for being rude and judgemental how you give these people employment is beyond me, Between james and the rude nikki i seriously wouldnt bother with this store, they even have the stiupidity to ask you to leave any shopping bags you enter with to be left at the side? so you obviously dont get accused of theft by nikki lol sad people, i will be in touch james.

28 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Unprofessional bunch of idiots searches…

1st odeal 08/11/2024 bought two large pizzas too large to fit in basket layed them over my shopping bag was outed as thief had bag searched told by a rude NIKKi it's what they do, contact manager apologises sending voucher as good gesture, vouchers never arrived.Latest 28/02/2025 had bag searched again by a rude NIKKI, contacted gorleston manager JAMES who basically called me a thief, so do not enter the shop with any other bags because although the manager JAMES says it isnt there policy they do indeed search your bags, AVOID at all costs.

28 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

TERRIBLE

As a disabled shopper last year I had a problem with gaining access to the tills as they are always stacked with products meaning very limited room. I spoke with the area manager Sophie Brown who helped with the matter. Shopping got better until today when I had to empty my two shopping bags and leave as could not get served. Called head office and the person I called just kept over talking me, interrupting me and refused to supply her name. The second person I called said his name was James and that he was in charge of customer services and loved talking to me like I was a 3 year-old. SO NICE TO BE TREATED LIKE THIS

28 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Farm foods Longton.

Farm foods Longton.
Doesn't matter how many times we go there the manager called Naphen is allways willing to put himself out to help us. He's fantastic helpful and always polite a big thankyou from us.
The store is clean well stocked and has a great choice of food, I would fully recommend it

19 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Speke store is amazing staff friendly…

Speke store is amazing staff friendly kind and happy store is always squeaky clean as are all the freezers glasses , shelves , everything's amazing ,I suggested this location for the speke store and was surprised when it opened not long after in the location I suggested so was really chuffed , it's good to see a well stocked clean giant store which really does have everything we shop here regularly to show our support for one of the lesser mentioned stores in UK which should be mentioned more as they are growing and I believe will soon knock Iceland off there prices are low deals are affordable especially kids foods too a good selection ,they have a good s election of cheap drinks and crisps sweets , a very affordable shop for everyone at the prices they list everyone should shop here I certainly will for the foreseeable future , I visited the belle vale store it's huge but you don't get the same happy vibe as the speke store so for now we'll stick to that , way to go speke store you know who I am ! We're always in the store ,best wishes guys .

19 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic staff

I was a bit snobby about farm food but went into the store in Speke Liverpool a few months back and was pleasantly surprised.

All the staff there are excellent friendly and helpful. I worked in customer service for many years and the staff at this store are a breath of fresh air.

Now one of my favourite stores

10/10

14 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

£2 coupon refused.

I presented a £2 coupon against a £24.99 bill as I’ve done previously without issue. It was refused because the bill wasn’t for £25.00. When I said I’d not had problems before the person said I’m the manager and you’ve just got someone in trouble. I thought what a nasty bully, a real Jobs worth. This was at Farmfoods Thetford Norfolk.

29 de janeiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

What in the fasle advertising

What in the fasle advertising, English speakin, hypnotic excitement, bin collecting, couch surfing, bull have i just bought! I am deeply disappointed in the false advertisement of a certain product. A picture shows a whole meal yet im hit with a pastry only! Only reason i found this out is because someone in the pub made it clear. I need pictures, not words (canny reed) so kindly correct your mistake for the visual beings and refund me my £1.99. i am disgusted with this and that money could have been put to better use, like a £2 spoons special pint. Yorkshire puddings with thing put inside on the picture says to me that they are stuffed. Aunt Bessie i would love to speak to you about this because you're lying to me. My mum had to help me write this so please make it right im begging u i need that £1.99 back! I need it for my lecky (which is my pint in spoons)

23 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Bescot, Walsall Store Is Great

Really helpful staff at the Bescot, Walsall store. Great customer service and they always serve with a smile. A big thank you to Ibrahim (Shift Supervisor) who sorted out my query so efficiently and quickly. Some really good offers as well e.g. the Chicken Burgers, etc.

15 de janeiro de 2025
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Not The Best, Not The Worst

My local Farmfoods (Alloa) is o.k. with pleasant staff who always interact with customers which is nice, There pricing however has started to get ridiculous for some items to the point that somethings can be 60p more expensive than the likes of Asda, Tesco etc. Now yes everywhere is different and it's up to the customer to shop around but why is the dates on Farmfoods stuff so short ? There like the Wetherspoons of the supermarket buying short life items to try and make maximum profit. Also you gotta love when they sell paddle boards in a county that has zero facilities to use them. More idiots consumed by greed.

13 de janeiro de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Good service goes along way 😀

Used to shop in this store a few years ago in Musselburgh . But gave up shopping there because the staff were unfriendly...A bit heavy handed and tough . Now I went in last week sn managed to get a chap called John to help me ...he gave me some great advice and was really knowledgeable about all the products and the bargains. He was so good with me .I've always loved the choices that Farmfoods has ... and with shop assistants like John you can't go wrong .... a breathe of fresh air ....Thankyou John.

2 de janeiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Rude unhelpful staff

Went to Farmfoods peterlee never again the staff were rude unpleasant especially on the checkout the cashier made no eye contact not one word passed her lips not a good experience at all if this is the standard of Farmfoods won’t be using that store ever again would advise to steer clear

7 de dezembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Rude staff

Rude staff, I never had a pound for the trolley. I asked a member of staff if they could release a trolly for me and was told I might steal it so no. Then sarcastically said have a nice day. Will go elsewhere in future

10 de dezembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Went to farm foods wythenshawe on…

Went to farm foods wythenshawe on Sunday 8th, on entering I was told I could browse in the shop but couldn't be served until 11 am half an hour away, how bloody stupid,why not open the door until then?? It doesn't take a rocket scientist, I didn't go back to shop because went home, cheers for nothing farm foods, bloody stupid

8 de dezembro de 2024
Avaliação não solicitada

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