Farmfoods Avaliações 

707
O TrustScore é 2.5 de um total de 5

2,6

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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

Farmfoods is a good store but if Gravesend is anything to go by then it desperately needs to give staff training on customer relations. One almost took my head off oprning a freezer but on acknowledge... Ver mais

Avaliado com 1 de um total de 5 estrelas

The Staff at the Chadderton Store do need to look at how they treat their customers. I went in for some items at the weekend and was told they had warehousing issues. Yet despite asking about product... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Already submitted a review on your website. Just had to do another, absolutely fabulous quality of everything tried so far, biggest outstanding items pork tenderloin, never ever had quality like i... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Visited The Chadderton branch in oldham,the freezers were practially bare and my partner asked a member of staff about this and he just warehouse issue in a very rude manner,told us he didnt care and... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Supermercado
  2. Fornecedor de Produtos Alimentícios
  3. Mercearia

Escrito pela empresa

Farmfoods, a Scottish family business, has served Great Britain for over 60 years. From a butcher shop in Aberdeen we have grown to more than 300 stores and four distribution centres nationwide. We work hard to bring you the best value on the food your family enjoys and on the household essentials your family needs. In addition to frozen food we sell groceries, chilled foods, bread, milk, fresh fruit and vegetables along with a range of household items. Across our ranges you will find the brands you know and trust at prices you will love. Our specialism is frozen food and we believe passionately that frozen food is the best solution for most family meals. Our exclusive label chicken, beef, turkey, lamb, pork, fish and vegetables are all as fresh as the day they were frozen and because there is almost zero waste, great value too. We are a family business and our owners work in and lead our business every day. We think, particularly in today’s corporate world, this is a real strength. We are a diverse team of around 4,000 people who share a passion for getting a great job done. Whether they work in a distribution centre, a retail shop or an office, Farmfoods people are trusted to take responsibility for their work and to have control of delivering a great value, simple and friendly operation.


Informações de contato

2,6

Ruim

O TrustScore é 2.5 de um total de 5

707 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 97% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,6

Todas as avaliações

(707)

142 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Went today

Went today, along with my mother. 2 lots of shopping. Mine, and hers. Had the voucher regards £xx off a £xx shop. My mother happened to use the wrong voucher against the wrong shop (mine and hers being seperate). To over £120 in total. To be told "tough, not our problem" pretty much. Basically refused to help. Got the receipts if needed. Wonder if Farmfoods will do the right thing? We'll see, eh?

14 de junho de 2025
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Hi Sir/Madam

I'm really sorry to hear about the issue you and your mother had whilst trying to use our conditional spend vouchers. This is something I'd like to get resolved for you immediately. Please contact our Customer Services team, quoting your reference (769001JC) and if you could provide us with your transaction number and date from the receipt, we will get this looked into.

Kind regards

James Curran

Avaliado com 3 de um total de 5 estrelas

I always bought the 600g smoked bacon…

I always bought the 600g smoked bacon pack @ 2 for £5...this was greart until the number of rashers in each pack began to increase; making each rasher thinner and thinner... it is now at 18 per 600g pack... so they break-up when getting them separated and disintegrate on the frying pan... this is rediculous when they used to be normal!!! My choice is the unsmoked which is not so nice. WHY WHY WHY do you have to change the things that are doing fine??? More profit?... less customers! I'm trying not to be picky here but breakfast is 'sacred'.....

2 de maio de 2025
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Hi Sir/Madam

I'm concerned to hear about the changes to our 600g Smoked Bacon. Please rest assured that I have passed your comments onto both our Commercial team and our supplier for them to look into this further. Should you still have the packaging, if you could contact our Customer Services team, quoting your reference number (765639JC), with the best before date and the batch code, we will be able to look into this further.

Kind regards

James Curran

Avaliado com 3 de um total de 5 estrelas

When you get to the till your charged…

When you get to the till your charged more for things than they should be

27 de maio de 2025
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Hi Mr Parry

I'm really sorry to hear that there is a discrepancy on your receipt. If you could contact our Customer Services team, quoting your reference (765251JC), with the transaction number, date and the name of the product you believe is incorrect, a member of our team will be more than happy to assist.

Kind regards

James Curran

Avaliado com 2 de um total de 5 estrelas

Once a great place to shop organised

Once a great place to shop organised , friendly,well stocked , now empty boxes litter the isle shelves have empty boxes on them the shoppers /staff look miserable I feel.unwelcome in Burnley farmfoods ,maybe it's time to shop elsewhere .
Really dissapointed in my shopping experience today 😪 !

24 de maio de 2025
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Hi Alastair

I'm sorry to hear about your most recent visit to our Burnley shop. Please rest assured that I have passed your comments onto the Area Manager responsible for this shop to look into. If there were any specific items you were unable to get, please do contact our Customer Services team, quoting your reference 765055JC and we will be able to look into this further.

Kind regards

James Curran

Avaliado com 5 de um total de 5 estrelas

Fantastic staff at our local shop

Fantastic staff at our local shop, and really happy with those items we have purchased.

23 de maio de 2025
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Hi Sir/Madam

Thanks for those lovely comments regarding one of our shops! We're glad to hear that you're so happy with the items you've purchased. If you could get in touch with our Customer Services team, quoting reference 765054JC and let us know which shop your comments relate to, I'd be happy to pass your comments on!

Kind regards

James Curran

Avaliado com 5 de um total de 5 estrelas

value for money outstanding

value for money outstanding
most staff brilliant except 1.

22 de maio de 2025
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Hi Tasha

Thanks for getting in touch! I'm so glad to hear that you're feeling the benefits of our prices and that you've encountered some good team members! Equally, I'm concerned to hear about the issues you've also had in one of our shops. If you could contact our Customer Services Team, quoting the reference 634969JC, I would be happy to look into this further. Our phone number is 0121 700 7160 and our email is csteam@farmfoods.co.uk.

Avaliado com 1 de um total de 5 estrelas

Insult

I'm a regular shopper at farmfoods do my shopping as they have halal products. Today I noticed that they had pork products in with halal products. That's absolutely insult to Muslims who purchase halal products. Farmfoods you should be ashamed of yourself. I have taken photos of what was in the freezer. I might have to put it on social media to warn others.

22 de maio de 2025
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Hi Aftab

I'm really sorry to hear about your experience in one of our shops. I can see from our records that you have been in contact with one of our Customer Services Advisors and your complaint has already been escalated to our Commercial Team and Senior Management Team. Please be assured that your comments are being looked into!

Kind regards

James Curran

Avaliado com 1 de um total de 5 estrelas

Absolutely disgusting quality poor…

Absolutely disgusting quality poor packaging went straight in the bin waste of good money paid even the dog turned his nose up at it won't be shopping their again.

18 de maio de 2025
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Hi Ste

From your comment it sounds like you have had a problem with a product purchased at one of our shops. I'm really sorry to hear this! Please contact our Customer Services team, quoting your reference number 634935JC and we will be happy to look into this further. Our email address is csteam@farmfoods.co.uk and our telephone number is 0121 700 7160.

Kind regards

James Curran

Avaliado com 1 de um total de 5 estrelas

I live a 5 minute walk from farmfoods…

I live a 5 minute walk from farmfoods in coatbridge and have been shopping there with my family from I was young and after yesterday I am nervous to go back into the shop and it's terrible because I shop there almost every day. Yesterday I had a awkward embarrassing experience with a member of staff who took a long time to get to the till whilst at least 20 customers where waiting to be served then bieng served took a while too but I was not in a hurry anyway then when I was bieng served I payed by card and I stood for 5 mins waiting for my receipt the member of staff said to me "this till doesn't want to work and I don't either" the lady then asked me to pay with my card again but I had already payed and the card machine said authorised with a green light on it so just to make sure I wasn't paying for it twice I checked my bank app on my phone and the money had been taken the first time as I thought so I showed the staff member but I was rudely challenged and told by the lady "if you can't pay it I will pay it" and then she decided to move all the customers and all the shopping that was on the conveyor belt to another till, I was embarrassed and a lot of other customers live near me. So I kindly asked if I could speak to a manager to resolve the problem, she said that she was the manager and she shouted again "I will just pay it". So I left embarrassed and wondering why I was being treated in this way something is far wrong I can't believe that was the manager and I was still being accused of not paying even though I had the proof on my phone and showed it to her. She never gave me my receipt and now I feel as if I can't shop there anymore if that is the manager and the other customers also shop there regularly. I used to love that shop it's sad

20 de maio de 2025
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Hi David

I'm sorry to hear about your experience in our Coatbridge shop and for the issue with processing your payment on our tills. This is something we would like to look into further. If you could contact our Customer Services team quoting your reference number - 634934JC - by email (csteam@farmfoods.co.uk) or by telephone (0121 700 7160), we will be happy to assist further.

Kind regards

James Curran

Avaliado com 5 de um total de 5 estrelas

PAUL MARK

Farmfoods staff are amazing PAUL MARK I purchased a air fryer today ask Paul if he can take to till then to my car as I can not lift anything and Paul did so helpful nothing was to much trouble for them so good to customers thank you Paul for your help 10/10 pontefract store 😀 😊

12 de maio de 2025
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Hi Mrs Bishop

Thank you for those lovely comments relating to Paul in our Pontefract shop! We've shared those kind comments with him and we are always happy to assist with anything further you may need!

Kind regards

James Curran

Avaliado com 5 de um total de 5 estrelas

Impressed - Making the switch!

My recent visit to Farmfoods in Milton Keynes was very impressive. I normally shop at Aldi but I have to say, I think I will make the switch. They have all branded items at really competitive prices and the staff were lovely. Yes, it's a no frills store, yes, they don't have a massive selection, however, to have branded items at a cheaper price - I'm in!

8 de maio de 2025
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Hi Tracey!

I'm delighted to hear that you were so happy with the prices on our incredible branded products and the team at our Wolverton shops! I'll pass your lovely feedback onto both the senior management team and our Commercial team for their information!

Kind regards

James Curran

Avaliado com 1 de um total de 5 estrelas

Had to queue for over 10 minutes

Had to queue for over 10 minutes, as only one check out open There were.8 or 9 people in queue behind us. also waiting. Prices may be slightly cheaper but the customer service is zilch and last time we will use this awful company.

7 de maio de 2025
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Hi Rosemarie

I'm sorry to hear that you had to queue for such a long time in one of our shops - this is not something that we expect! Please contact our Customer Services team, quoting our reference 633645JC, via email csteam@farmfoods.co.uk as we would like to look into this further.

Kind regards

James Curran

Avaliado com 1 de um total de 5 estrelas

I went to the Redditch store and the…

I went to the Redditch store and the lad on the tills his attitude was disrespectful and horrible he might need some more training on his attitude towards customers

7 de maio de 2025
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Hi Nathan

Thank you for taking the time to write to us about a poor experience in our Redditch shop. In order for us to look into this further, if you could contact our Customer Services Team at csteam@farmfoods.co.uk, quoting the reference number - 633625JC, that would be helpful.

Kind regards

James Curran

Avaliado com 5 de um total de 5 estrelas

friendly staff

easy to shop ,pleasant staff too

10 de abril de 2025
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Hi Jeanette!

Thank you for those lovely comments and taking the time to write in! I've passed your comments onto our Senior Management team!

Kind regards

James Curran

Avaliado com 5 de um total de 5 estrelas

Farmfoods in Hulme are brilliant staff

Farmfoods in Hulme are brilliant staff. We are local charity Feed My City and managers are polite Courteous and very helpful. Thank Nathan and all the staff.

16 de abril de 2025
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Hi Mr Singh

I am delighted to hear that you are so pleased with Nathan and the team at our Hulme shop! I have today passed your kind comments onto the shop and the senior management team responsible! Farmfoods does try to help charities where we can, so please let me take this opportunity to wish you all the best with the Feed My City charity!

Kind regards

James

Avaliado com 1 de um total de 5 estrelas

Disappointing First and Last Visit to Farmfoods

I recently visited Farmfoods after seeing promotions on YouTube that advertised great deals, so I went in with high expectations and even took a large trolley, thinking I’d be stocking up. However, the experience was nothing like what was advertised.

The store was shockingly small, cluttered, and poorly laid out—it felt more like a disorganized warehouse than a retail space. Shelves were half-empty, and the stock levels were extremely low. It honestly looked like the store was preparing to shut down. I ended up buying only a few items, feeling very let down.

To make matters worse, after placing my items on the checkout counter, a staff member came around and began inspecting my trolley in a way that felt rude and accusatory. It was an uncomfortable and disrespectful encounter that left a very bad impression. If this is the kind of customer service they condone, it reflects poorly on the entire company.

This was my first time at Farmfoods—and without a doubt, it will be my last. I wouldn’t recommend it to anyone. There are far better shopping experiences elsewhere.

Dagenham branch 

7 de abril de 2025
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Good Morning James

I'm sorry to hear about your recent experience at our Dagenham shop. I have reached out to you to obtain some more information to allow us to look into this further. Additionally, if you could contact our Customer Services team at info@farmfoods.co.uk with the following reference number: 621375JC - that would be appreciated!

Kind regards

James Curran

Avaliado com 5 de um total de 5 estrelas

A good experience

Visited today a nice shop also nice staff visited long Benton lots of good prices perhaps a few more signs pointing out lots more bargains

31 de março de 2025
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Hi Dave

I'm delighted by your comments relating to our Longbenton shop and please rest assured, I've shared these with the team! We do rely on feedback so I have also passed your comments regarding more signage onto our senior management team!

Thanks!

James Curran

Avaliado com 1 de um total de 5 estrelas

Farm foods Wakefield Lupset

Farm foods Wakefield Lupset. Lot of people I know, myself included will no longer shop here. Out of school hours, the place inside and out is over run by young good for nothings stealing and intimidating customers

24 de março de 2025
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Hi Raymond

Thank you for taking the time to let us know about this issue at Horbury Road. Please rest assured that I have passed these comments onto the Area Manager responsible for this shop who will look into this and take any actions they deem necessary to resolve this!

Kind regards

James

Avaliado com 1 de um total de 5 estrelas

Poor quality

Most of the Farmfoods own brand items are expensive unless you buy several at a reduced price. It was my first visit and I bought three bags of frozen flavoured rice. I tried one and threw most of it away as it was so horrible. I bravely tried the next, paella, same again. The third is going straight in the bin. They were such poor quality. I sha'n't go there again.

1 de março de 2025
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Hi Kathy

I'm sorry to hear about your concerns with the pricing of certain own brand products! Whilst we do have a range of multibuy offers available in our shops, we always attempt to offer good value whether items are brought individually or together.

I'm also concerned about the three products you mention. If you could contact us with the full product name, best before date and batch code, quoting 610353JC as your reference number, that would be helpful. Our email address is csteam@farmfoods.co.uk

I look forward to hearing from you.

James

Avaliado com 3 de um total de 5 estrelas

freindly staff just expensive

the staff in my local farmfoods are polite and freindly. shelfs always stocked up how ever the shop is getting mighty expensive now we used to buy the LA diner chicken fillets when it was 3 for £10 now it 3 for £15 so we don't bother no more we go to iceland now as there's still 3 for £10 not as good as farmfood but it will do as can't justify paying that much. farmfood used to be good and affordable not anymore 😕

7 de fevereiro de 2025
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Hi Kay!

I'm glad to hear that your local team are always so helpful and polite. If you could contact us quoting 610351JC as your reference number to info@farmfoods.co.uk, I'd be happy to pass those comments onto the team!

Additionally, I am sorry to hear about your concerns regarding recent price changes on the LA Diner range, whilst we are confident that Farmfoods still offers fantastic value across a great range of products, we do rely on customer feedback and I have passed your comments onto our Commercial Team for them to look into further.

Kind regards

James

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