Farmfoods Avaliações 

707
O TrustScore é 2.5 de um total de 5

2,6

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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

Farmfoods is a good store but if Gravesend is anything to go by then it desperately needs to give staff training on customer relations. One almost took my head off oprning a freezer but on acknowledge... Ver mais

Avaliado com 1 de um total de 5 estrelas

The Staff at the Chadderton Store do need to look at how they treat their customers. I went in for some items at the weekend and was told they had warehousing issues. Yet despite asking about product... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Already submitted a review on your website. Just had to do another, absolutely fabulous quality of everything tried so far, biggest outstanding items pork tenderloin, never ever had quality like i... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Visited The Chadderton branch in oldham,the freezers were practially bare and my partner asked a member of staff about this and he just warehouse issue in a very rude manner,told us he didnt care and... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Supermercado
  2. Fornecedor de Produtos Alimentícios
  3. Mercearia

Escrito pela empresa

Farmfoods, a Scottish family business, has served Great Britain for over 60 years. From a butcher shop in Aberdeen we have grown to more than 300 stores and four distribution centres nationwide. We work hard to bring you the best value on the food your family enjoys and on the household essentials your family needs. In addition to frozen food we sell groceries, chilled foods, bread, milk, fresh fruit and vegetables along with a range of household items. Across our ranges you will find the brands you know and trust at prices you will love. Our specialism is frozen food and we believe passionately that frozen food is the best solution for most family meals. Our exclusive label chicken, beef, turkey, lamb, pork, fish and vegetables are all as fresh as the day they were frozen and because there is almost zero waste, great value too. We are a family business and our owners work in and lead our business every day. We think, particularly in today’s corporate world, this is a real strength. We are a diverse team of around 4,000 people who share a passion for getting a great job done. Whether they work in a distribution centre, a retail shop or an office, Farmfoods people are trusted to take responsibility for their work and to have control of delivering a great value, simple and friendly operation.


Informações de contato

2,6

Ruim

O TrustScore é 2.5 de um total de 5

707 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 97% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,6

Todas as avaliações

(707)

141 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great food at amazing prices

I only recently started shopping at Farmfoods and now visit at least monthly to stock up my freezer.
Fantastic range of frozen foods- lamb, fish, beef, vegetables etc. Delighted with the ice cream flavors.
I regret not discovering this gem of a supermarket sooner. I now highly recommend it to my colleagues, friends and family.

16 de dezembro de 2025
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Hi Ayesha

Thank you for those kind comments about Farmfoods, and I'm glad you're so delighted with our range of meat and Ice Cream! I have shared your comments with our Commercial team for their information.

Kind regards

James Curran

Avaliado com 5 de um total de 5 estrelas

Sutton in Ashfield branch is 5 stars…

Sutton in Ashfield branch is 5 stars plus
Had to write and say we love this shop every single time myself or a family member calls in they are so pleasant nothing is too trouble directing you to the right section or even helping you with vouchers they are so polite professional and friendly there is even one young man who upsells he does a terrific job for you farnfoods .., never known a shop like it and would travel out my way to get to it . All the food is so reasonably priced and I don’t know why there are moans on here about quality ! Thank you farnfoods we appreciate you .

13 de novembro de 2025
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Hi Sir/Madam

Thank you for those lovely words in relation to our Kirkby in Ashfield shop and I have today passed your comments onto the shop team and our senior management team for their information.

Kind regards

James

Avaliado com 2 de um total de 5 estrelas

Dodgy fresh milk.

I don't like to leave a bad review for Farmfoods because they sometimes have great deals on short dated crisps, chocolate, biscuits and cheese, which is the main reason I visit. In fact, the short dated Cadbury's stuff is currently superior to other shops because they haven't reduced the pack size or chocolate content yet.
I have to complain about the fresh milk though. I have been tempted to buy this a few times because of the price. Its their own brand and not sold as short dated but it goes off before its sell by date and this has happened regularly; in summer and most recently last week. Milk from larger supermarkets always lasts us beyond sell by dates and the sell by date is also longer. It may be a local problem in Hereford store and would be interesting to know if this is a national problem because they buy dodgy milk or have a logistics problem.

15 de dezembro de 2025
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Hi Paul

I'm sorry to hear that you've had a problem with a bottle of milk purchased from our shop. If you could contact our Customer Services team, quoting your reference number (1003577JC), I would be happy to look into this further for you.

Kind regards

James Curran

Avaliado com 5 de um total de 5 estrelas

Amazing Service

I visited the Horbury Road store in Wakefield and whenever I get served by Paul - he always give the most amazing service, he is the epitome of it. Can’t thank him enough for always brightening my day.

15 de dezembro de 2025
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Hi Maira

Thank you for taking the time to share those lovely comments about Paul from our Horbury Road shop. I have today passed these comments onto him to ensure that he has seen them!

Kind regards

James Curran

Avaliado com 2 de um total de 5 estrelas

I bought a toffee cheesecake with nothing on it

I bought a frozen toffee cheesecake from Farmfoods and it had NO toffee or any topping at all. It was just a sad beige circle, honestly just disappointing.

13 de dezembro de 2025
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Hi Sir/Madam

Thank you for taking the time to write about this issue, I am sorry to hear that the product was not up to your standard. If you could contact our Customer Services team, I'd be happy to look into this further.

Kind regards

James Curran

Avaliado com 3 de um total de 5 estrelas

Great shop but more like Aldi at the tills

I love Farmfoods, food is really reasonable, plenty of choice and some great deals, they have built a new one in Cowplain in Waterlooville, I used to shop there but they have employed some young guy that seriously needs to slow down, I used to shop after I finished my night duty at 8am so lovely and quiet, I would go to the till and he would honestly scan it like Aldi, I would still be putting in on checkout and it was piling up other end, then he would ask for money and once you paid he would start scanning others even though you were still packing, just awful, did it a few times and I thought enoughs enough, ive gone back to Asda, sort this member of staff out, spoken to others and they all said the same

20 de novembro de 2025
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Hi Sir/Madam

Thank you for taking the time to let us know about this experience in Cowplain and please accept my sincere apologies for this! If you could contact our Customer Services team, quoting your reference number (1003287JC), with the date and time of your recent visit, I would be happy to look into this further.

Kind regards

James Curran

Avaliado com 5 de um total de 5 estrelas

The cheapest shop

The cheapest shop, full of good staff

8 de dezembro de 2025
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Hi Tomas

I am glad to hear you are so happy with our prices and our teams! If you could contact our Customer Services team, quoting your reference number (1003182JC), I would be happy to get your comments passed on on for you.

Kind regards

James Curran

Avaliado com 1 de um total de 5 estrelas

I purchase some seasoned pork belly but…

I purchase some seasoned pork belly but after cooking they tasted like gone off meat inedible.I started to use farm foods my mistake they sell ofel unfit for a dog beware!

2 de dezembro de 2025
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Hi Barry

I'm sorry to hear about the issues you've had with the Pork Belly that you've purchased at Farmfoods. If you could contact our Customer Services team with the full product name, best before date and batch code, we would be happy to investigate this further with the supplier. Your reference number is 1002924JC.

Kind regards

James Curran

Avaliado com 1 de um total de 5 estrelas

Farmfoods doesn't honour it's own coupons

Used Farmfoods for a long time and always downloaded their money off coupons. Never had a problem until today, spent over £120.00 and handed over the coupons as usual. Cashier replied sorry we're not honouring online vouchers. Well thanks, I'll go back to Iceland

27 de novembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Unprofessional staff

Unprofessional staff members at Kirkcaldy shop.
Empty shelves
That was second time in this shop and I will not return.

26 de novembro de 2025
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Dear Andrea

Thank you for your recent comments regarding our Kirkcaldy shop and please accept my sincere apologies for any inconvenience caused. I have passed these comments onto the Area Manager responsible for the shop to look into further.

If you could contact our Customer Services team, quoting your reference number (1002781JC), I'd be happy to look into this further.

Kind regards

James Curran

Avaliado com 5 de um total de 5 estrelas

Brilliant value.

Brilliant value on many products i.e 15 eggs 1.99p, milk, 2.5 kg of meat under a 10er...best value beats the bigger supermarkets...

23 de novembro de 2025
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Hi Sir/Madam

Thank you for those kind comments and I'm so glad you're happy with the value offered at Farmfoods! I have shared your kind comments with our Commercial team!

Kind regards

James Curran

Avaliado com 1 de um total de 5 estrelas

Chicken bleach

I use farm foods regularly, but they have just changed their chicken breasts to a qualiko product the meat is halal and there is a lot of countries on the bag. when cooking it smelt of bleach,and even my dogs would not eat it profit before quality.shame on you

15 de novembro de 2025
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Hi Sir/Madam

Thank you for getting in touch.

While we do sell Qualiko Chicken Breast Fillets, we do still sell our 1kg Farmfoods Chicken Breast Fillets in all of our shops also. Notwithstanding this, I am sorry to hear that the product you purchased was not up to quality. If you could contact our Customer Services team at info@farmfoods.co.uk, quoting your reference number (1002041JC), that would be appreciated.

Kind regards

James Curran

Avaliado com 1 de um total de 5 estrelas

Farmfoods true story of my self

I am warning all possible customers who shop at Farmfoods store about today's truth about what happened to me at Farmfoods on Tong Street. Everyone knows that almost every item in the store says that if you buy two, the price is different, or if you buy three items, the price is the same. I used to be a frequent customer at this grocery store on Tong Street, but from today I will avoid shopping with them. Today I chose two items one was buy two items pay this much for both or one item is £9.99 if you buy two both are £15 but it was a lie, when I noticed I went back to the Farmfoods store and asked for help from a friendly girl when I explained to her she couldn't help me, I asked if I could explain to the manager what she did and called him. He almost blamed me for today's purchase, then he started blaming other customers, allegedly because they mixed up the goods in the refrigerators and the employees didn't do it. The manager didn't show any kindness like the girl before him, but Rafal said that I have to accept that I paid, so it turns out that they are stealing from us customers in the way they do. Who knows what I would rather buy, how many times this happened. The manager was very frivolous and showed no respect for me as a customer, he was rude, and when I pointed out to him that what happened to me today was wrong and I would have to leave feedback to warn other customers, he said, "Do whatever you want." You are all M*fi*a in the shop

21 de novembro de 2025
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Hi Sead

I'm sorry to hear about this issue in our Bradford Tong Street shop. If you could contact our Customer Services team on csteam@farmfoods.co.uk with the transaction number and date from your receipt, that would be appreciated. If you could contact our Customer Services team quoting your reference number: 1001970JC, that will enable us to help us further.

Kind regards

James

Avaliado com 1 de um total de 5 estrelas

No hand warmers my hands very cold like…

No hand warmers my hands very cold like very

17 de novembro de 2025
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Hi Khyron

Thank you for contacting us about this one. The decision to discontinue the 2pk Hot Hands Hand Warmers was a commercial one and I am sorry for any inconvenience this has caused. I have today passed your comments onto our Commercial team for their information.

Kind regards

James Curran

Avaliado com 1 de um total de 5 estrelas

I bought farmfoods own quarter pounder…

I bought farmfoods own quarter pounder beef burgers 8 pack just because I thought they wasn't bad value for a fiver .
My mistake as they were absolutely garbage .
They had no flavour at all or texture once cooked it was like eating a slice of sponge cake which was absolutely bland .
Even if farmfoods were selling this product in there own name for 10 pence a box I would never buy them because they are so disgusting.
Whoever decided that this product was good enough to sell under the farmfoods brand needs to be fired

15 de novembro de 2025
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Hi Anthony

I'm sorry to hear that you're disappointed with one of our products. In order for me to pass this onto our supplier to investigate, if you could contact us at csteam@farmfoods.co.uk, quoting your reference number (1001530JC), that would be helpful.

Kind regards

James Curran

Avaliado com 1 de um total de 5 estrelas

Hardly surprising they have a low rating

I will paste over some of the content of my email request, that they have failed to respond to:
"You send emails with the limited time offers on, however, the items are not necessarily in stock. I understand that perhaps demand would be high, however, unless you make the effort to have more stock available, there will not be enough to go round. I have been to the Halesowen store three times to get the offer on the 18 omega fish fingers for 99p. Not once have they been in stock. Furthermore, from the small space allocated for this item, it is clear that stocks would not last five minutes. It's not just time wasted, but also money getting there.

Are you purposely deceiving customers, just to get them through the doors? I might as well just walk up the road to my local Asda, the amount of money it's costing me every time.

Look forward to your reply."

The offer is out of date now.

Perhaps the matter should also be reported to Trading Standards.

12 de novembro de 2025
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Hi Sir/Madam

Please accept my sincere apologies that you did not get a reply to your email. I have been unable to locate this. If you could email csteam@farmfoods.co.uk, quoting your reference number, 1001528JC, I'd be happy to look into this further.

Kind regards

James Curran

Avaliado com 1 de um total de 5 estrelas

I visited the mitcham surrey store last…

I visited the mitcham surrey store last week and it was a mess empty shelfs stock in the wrong freezers just felt generally unloved and dirty

6 de novembro de 2025
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Hi Steve

Thank you for contacting us about the issue in our Mitcham shop and please accept my sincere apology for this! I can see from our records that my colleague Leah has replied to your email on this.

Kind regards

James Curran

Avaliado com 5 de um total de 5 estrelas

Love this shop only started shopping…

Love this shop only started shopping here this year but it’s great.
Amazing prices and some big brands

Frozen chicken and fish are amazing value.

Also the gyoza are amazing £12 in Wagamamas and they are a box for a £10. Sell out quickly though

10 de novembro de 2025
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Hi Nick

I'm delighted to hear that you are so happy with Farmfoods and that you're a new customer of ours! I would also be happy to look at the stock levels of the Gyoza if you are finding it sells out too quickly. If you could contact our Customer Services team on csteam@farmfoods.co.uk, quoting your reference number (1001510JC), I'd be happy to look into this further.

Kind regards

James Curran

Avaliado com 5 de um total de 5 estrelas

Favourite shop

Been using this discount store for a while now, my favourite place to shop, the discounts are amazing, and I find the frozen food is a fraction of other supermarket prices, for example I bought some Birds Eye breaded chicken for 99p, went into Asda and the same chicken is £3.75. They offer money off coupons if you spend a certain amount , and usually have multi buy deals , such as 3 packets of cheese for £5.

25 de outubro de 2025
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Hi Sir!

I'm delighted to hear that you are so pleased with the pricing in our shops! We work hard to ensure that our products are the best possible deal!

Kind regards

James Curran

Avaliado com 5 de um total de 5 estrelas

I've been to the Carlisle store three…

I've been to the Carlisle store three times only as this is the nearest shop which is over 25 miles away.
Good quality, especially the frozen salmon, competitive pricing and very helpful and polite staff.

Spent about £100 each visit to make it worthwhile

20 de outubro de 2025
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Hi Sir/Madam

Thank you for those kind comments about the Carlisle shop, and I'm also glad to hear you're enjoying our frozen Salmon! I've passed your comments onto the team!

Kind regards

James Curran

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