Farmfoods Avaliações 

706
O TrustScore é 2.5 de um total de 5

2,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Already submitted a review on your website. Just had to do another, absolutely fabulous quality of everything tried so far, biggest outstanding items pork tenderloin, never ever had quality like i... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

The Staff at the Chadderton Store do need to look at how they treat their customers. I went in for some items at the weekend and was told they had warehousing issues. Yet despite asking about product... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Visited The Chadderton branch in oldham,the freezers were practially bare and my partner asked a member of staff about this and he just warehouse issue in a very rude manner,told us he didnt care and... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

ABSOLUTELY FANTASTIC PLACE TO SHOP TELFORD HOLYHEAD ROAD STORE. EVERYTHING I NEEDED AFTER A LONG 12HR SHIFT IN EMI FACILITIES. THE STAFF WERE VERY UNDERSTANDING AND VERY HELPFUL INDEED. ESPECIALLY S... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Supermercado
  2. Fornecedor de Produtos Alimentícios
  3. Mercearia

Escrito pela empresa

Farmfoods, a Scottish family business, has served Great Britain for over 60 years. From a butcher shop in Aberdeen we have grown to more than 300 stores and four distribution centres nationwide. We work hard to bring you the best value on the food your family enjoys and on the household essentials your family needs. In addition to frozen food we sell groceries, chilled foods, bread, milk, fresh fruit and vegetables along with a range of household items. Across our ranges you will find the brands you know and trust at prices you will love. Our specialism is frozen food and we believe passionately that frozen food is the best solution for most family meals. Our exclusive label chicken, beef, turkey, lamb, pork, fish and vegetables are all as fresh as the day they were frozen and because there is almost zero waste, great value too. We are a family business and our owners work in and lead our business every day. We think, particularly in today’s corporate world, this is a real strength. We are a diverse team of around 4,000 people who share a passion for getting a great job done. Whether they work in a distribution centre, a retail shop or an office, Farmfoods people are trusted to take responsibility for their work and to have control of delivering a great value, simple and friendly operation.


Informações de contato

2,6

Ruim

O TrustScore é 2.5 de um total de 5

706 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 97% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,6

Todas as avaliações

(706)

141 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Ive been buying the frozen fruits for…

Ive been buying the frozen fruits for nearly 1yr now and the last lot i got was absolutely terrible they reduced the price per bag i bought 10 bags as i normally but for the mnth honestly the blueberries are the worsts ive ever bought frozen nii ok w i kniw why they lowered the prices because people probably stop buying them the blueberries are hard not ripe and lots of twigs in there too i wont be buying here again il go to lidl they a bit more expensive but better quality

So now farm foods have said im to contact them. Why should i do that you can contact me in public and say what you want to say about your bad products

2 de fevereiro de 2026
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Hi Sir/Madam

I am sorry to hear about the quality of the Blueberries you have purchased at one of our shops. If you could contact our Customer Services Team, quoting your reference number (1007001JC), that would be appreciated.

Kind regards

James Curran

Avaliado com 5 de um total de 5 estrelas

The staff were very polite and…

The staff were very polite and helpfull.The staff uniform very smart and shop was very clean.The isles were wide allowing for disabled,elderely and vunerable.
Good to see the monitoring bait boxes for pest control and the prices were somewhat refreshing on a positive note.It was my first visit and impressed and look forward to future visits.

7 de fevereiro de 2026
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Dear Simon

Thank you for those nice comments about one of our Farmfoods shops. If you could contact our Customer Services team, using your reference number (1006999JC) and let us know the name of the shop you visited, I would be happy to pass these comments on.

Kind regards

James Curran

Avaliado com 1 de um total de 5 estrelas

Called in 31/1/26 7.20pm.queued 15…

Called in 31/1/26 7.20pm.queued 15 mins..only 1 till operating. then eventually when my items were on belt,a new cashier arrived and said you'll have to move it all to another belt...at 7.45pm..
I just left the items on the belt and walked out....
If that's not terrible service I don't know what is..

31 de janeiro de 2026
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Hi Mr Bentley

I am sorry to hear about your issues in our Preston shop. I can confirm that I am now in receipt of your email to our Customer Services Team, and I have responded to it this morning.

I look forward to hearing from you.

Kind regards

James Curran

Avaliado com 1 de um total de 5 estrelas

I will never shop at Farmfoods again

I will never shop at Farmfoods again! I went to my local farmfoods in Kirkby in ashfield to find that mainly all the meat they sell is Halal. They had a section that clearly stated Halal ok fair enough but then going through all the other meats on the general isles they were all labelled Halal anyway! I will not support this cruel practice in the UK and neither should Farmfoods! AVOID!

9 de outubro de 2025
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Hi Sir/Madam

Thank you for your email.

I can confirm that all of our halal food items are marked as such in our shops and that we do sell a range of products, including several that are not halal.

For more information, I can advise that our halal statement can be found on our website.

Kind regards

James Curran

Avaliado com 1 de um total de 5 estrelas

Halal Frozen Meat Only, Unable to find Non Halal Frozen Meat at Carlton Square Nottingham (Updated after generic response)

I shopped at the Carlton Square branch of farm foods and was disappointed to find that there was no frozen meat that catered to my needs. All of the meat was halal other than the pork. I have no problem if that’s what other people want despite the cruelty but for it to be impossible to find any non halal frozen meat is unacceptable. I didn’t believe this at first as someone notified me of this and I had doubts but after shopping there today, I can confirm that it is true. Won’t bother going back again.

Update following the generic response given to me and everyone else with the same concerns. They mention they have a few non halal products but this should be the main products with halal being the select few. I did ask a store assistant for some none halal chicken and she couldn’t find any so clearly they don’t have a non halal alternative as said within their response. It is shameful that such a big brand have no concern for the welfare of animals or customers and just respond with a lame generic excuse. I’m sure the person who responded from farm foods must in reality be ashamed and embarrassed themselves but the pay cheque is a little more important to them. They say it’s all clearly labelled but it is not on all products. I believe if they told customers as soon as they walked in that the majority of products were halal, they would shop elsewhere. It’s time to make customers aware.

24 de janeiro de 2026
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Hi Sir/Madam

Thank you for your email.

I can confirm that all of our halal food items are marked as such in our shops and that we do sell a range of products, including several that are not halal.

For more information, I can advise that our halal statement can be found on our website.

Kind regards

James Curran

Avaliado com 5 de um total de 5 estrelas

Bargains

Visited farmfoods in Dunfermline for first time in many years and will be back. Reason I haven't been for years is because I compared it to Iceland but it's so much better, I noticed on my receipt that many of my single purchases were actually multi buys and I saved a good bit money.
I don't eat halal meat and I noticed there were freezers full of it.
All I need to do to not support this is to not buy it, we can't leave negative reviews because of a few freezers of halal meat. There is mostly non halal meat so don't worry folks, farmfoods isn't becoming an all halal store.
Many bargains throughout the store some things 19 and 39p , reminds me of farmfoods from the 90s.
I'll definitely be back, lots of processed and ultra processed food but also many non processed food for example halls pork fillet 2 for £5 no added water just as good as the butchers except the butchers is £7.50 each
I was annoyed that I couldn't get to try the Irish butter I didn't want ten blocks, just one. The milk was 3 jugs for £3, amazing! 15 baby bells for £2.99 I'll definitely be back and friendly staff too

19 de janeiro de 2026
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Hi Stephen

Thank you for taking the time to contact us with that lovely feedback! We will be getting more of the Irish Butter into our shops next week. In the meantime, I have shared your comments with our Commercial team for their information!

Kind regards

James Curran

Avaliado com 1 de um total de 5 estrelas

NASTY SENIOR STAFF

nipped into Liverpool Speke shop recently and was appalled to overhear an assistant manager call Beth talk to a younger staff member in a nasty disrespectful manner even aiming personal insults at the girl onlooking customers were not happy I for one will shop elsewhere
Till staff 5 star

18 de novembro de 2025
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Hi Dave

Thanks for taking the time to write to us about this and please accept my sincere apologies for this incident. I have today passed your comments onto our senior management team. If you could contact our Customer Services team, quoting your reference number (1005633JC), that would be appreciated.

Kind regards

James Curran

Avaliado com 5 de um total de 5 estrelas

Again I have had a pleasurable visit to…

Again I have had a pleasurable visit to greenwood avenue hull shop..l am disabled with various problems but the staff are always helpful and friendly especially a relatively new lady Donna..understand my quirky humour and always treats me with respect,as does the rest of the staff..l live just as close to Iceland and Herons but feel the prices ( l am 74) make my decision to shop there easier..many thanks to the staff..Barry Kipling

14 de janeiro de 2026
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Hi Barry

Thank you for taking the time to let us know about about your recent positive experience in our Greenwood Avenue shop! I have today passed these comments onto the shop team and Donna for their information!

Kind regards

James Curran

Avaliado com 1 de um total de 5 estrelas

Dreadful animal cruelty at the hands of Farmfoods

I note from their recent flyer that landed on my doormat that they seem to be majoring in the sale of Halal food i.e. meat from animals that have been subjected to barbaric ritual slaughter where they bleed to death while other animals in the queue watch on in despair as they know that the same fate is coming their way. There is absolutely no need for religious slaughter in a civilised society. Farm Foods should be ashamed of themselves.

14 de janeiro de 2026
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Hi Sir/Madam

Thank you for your email.

I can confirm that all of our halal food items are marked as such in our shops and that we do sell a range of products, including several that are not halal.

For more information, I can advise that our halal statement can be found on our website.

Kind regards

James Curran

Avaliado com 1 de um total de 5 estrelas

Farmfoids are now selling halal food

Farmfoids are now selling halal food, on the quiet. I do not want to buy halal food. The UK has strict laws governing the slaughter of animals and halal doesn't conform to this. I will not be spending my money in Farmfoods ever again. Businesses should be made to show a sign before you enter the shop showing that they sell halal food. People of Pitsea be warned.

10 de janeiro de 2026
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Hi Sir/Madam

Thank you for your email.

I can confirm that all of our halal food items are marked as such in our shops and that we do sell a range of products, including several that are not halal.

For more information, I can advise that our halal statement can be found on our website.

Kind regards

James Curran

Avaliado com 1 de um total de 5 estrelas

Wavertree Store - Assualt

I recently witnessed a truly disturbing incident at the Wavertree branch (29/12/2025). I watched a staff member charge and then physically assault a shoplifter by pushing him into glass cabinets, onto the floor, and then punching him in the head repeatedly while he was on the ground begging him to stop (the shoplifter had not left the store and so had technically not stolen anything yet). The level of violence was terrifying—glass was smashed, and my vulnerable mother was nearly knocked over and trapped against a freezer during the scuffle. She is now suffering from severe anxiety and is afraid to leave the house almost two weeks later as she is extremely vulnerable as it is.

To make matters worse, when I called the police (as the violence was excessive and I feared it was going to escalate given there was glass shards all over the floor), the staff member turned on me, calling me a "grass" and prevented me from re-entering the store to check on my mother who has severe anxiety. I recognise shoplifting is a crime and normally I would be the first to have jumped in to help the staff member if he had used reasonable force to restrain him but this was a full on violent assualt with the intention of causing serious harm. This person is a risk to the public if he reacts like that to stolen jars of coffee. He was not even wearing a uniform and so at first I did not realise he was staff.

I raised a formal complaint with Head Office regarding this gross misconduct and the trauma caused to my family. While they admitted the behaviour was "well outside their level of service," their gesture of goodwill was a £20 voucher. To offer such a small amount after my mother was endangered and I was verbally abused by their aggresive staff member feels like a cheap insult. The impact of this event will be longlasting for my mother and has caused her serious trauma. Customer safety and professional standards are clearly not taken seriously here.

29 de dezembro de 2025
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Hi Aaron

Thank you for your recent review. Having looked into this further, I can see that this matter is still being investigated and I can assure you that this is still being looked into.

Kind regards

James Curran

Avaliado com 1 de um total de 5 estrelas

Frozen Lychees

Frozen Lychees. I defrosted them they were rank

3 de janeiro de 2026
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Hi Sir/Madam

I am sorry to hear that you have had a problem with our 500g Frozen Lychees. If you could contact our Customer Services team (csteam@farmfoods.co.uk) quoting your reference number (1004499JC), I'd be happy to look into this further.

Kind regards

James Curran

Avaliado com 1 de um total de 5 estrelas

Smell of plastic bags and fruit inside !

I went to the farm foods in Preston and bought 3 bags of fruit. When I got home I found the bags had an awful chemical smell . The fruit also smelt the same . Is this normal for bags to smell this way?

1 de janeiro de 2026
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Hi Helen

I am sorry to hear about your recent purchases from our Preston shop. If you could contact our Customer Service department, quoting your reference number (1004433JC), I'd be happy to look into this further with our suppliers.

Kind regards

James Curran

Avaliado com 1 de um total de 5 estrelas

I visited the Farm Foods in Accrington …



I visited the Farm Foods in Accrington on December 30, 2025 and had a very negative experience with a staff member named Robert. I suffer from anxiety and depression, and asked him twice for help finding a product near the crowded payment desk. He showed no willingness to assist, which left me feeling ignored and overwhelmed. Thankfully, another staff member stepped in kindly.

However, the lack of professionalism from Robert triggered a panic attack and breakdown as I left the store. This could have been avoided with better customer service, especially for those with mental health issues. I hope Farm Foods invests in staff training to prevent this from happening to others. Not recommended for anyone needing supportive service. 1/5 stars.

30 de dezembro de 2025
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Hi Adam

I am sorry to hear about the issues you have had in our Accrington shop, and I can confirm receipt of your recent emails. I have today passed your comments onto the Area Manager of the shop and we will be in touch shortly.

Kind regards

James Curran

Avaliado com 5 de um total de 5 estrelas

Brilliant customer service

The staff at the Waterloo Road branch in Blackpool are always very friendly and helpful .

30 de dezembro de 2025
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Hi Sir/Madam

Thank you for your kind comments which I have shared with the team at Blackpool WR!

Kind regards

James Curran

Avaliado com 4 de um total de 5 estrelas

I found mainly their own brands to very…

I found mainly their own brands to very good vale for money and overall it makes shopping a surprise.
I had a scanning error and the total was wrong, so I went back to store and was treated very fairly and accurately
Thanks

28 de dezembro de 2025
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Hi Sir/Madam

Thank you for taking the time to write to us about this. I am pleased to hear that this problem was resolved by one of our team, however I am still sorry to hear about your experience. If you could contact our Customer Services team, quoting your reference number (1004259JC), I'd be happy to look into this further.

Kind regards

James Curran

Avaliado com 1 de um total de 5 estrelas

Used to be Good Value but prices

Used to be Good Value but prices, lack of value for money seem to be gathering pace. Shrinkflation seems to be kicking in, this is Not Helpled by the lack of money off vouchers based on spend, presently only 2 vouchers seem to be available on any of the emails received!! So No different date or individual voucher codes to support multiple purchases within a month etc, lots of the promotional emails don't even include discount code vouchers now, and lover last month same codes repeated so you you might get 1 X £5 off for a £60 spend & 1 X £2 off a £25 spend, so thats it ,NOT as generous as they used to be , seems that now vouchers are resticted that Iceland could be better value !!

28 de dezembro de 2025
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Hi Andrew

Thank you for taking the time to write to us. I can advise that a range of factors are considered when determining the denominations of conditional spend vouchers available. We do appreciate all feedback from our customers and your comments have been passed on to our senior management team for their information.

Kind regards

James Curran

Avaliado com 1 de um total de 5 estrelas

No receipt given or offered.When I…

No receipt given or offered.When I asked for one the man asked if I thought he was psychic .Very rude

26 de dezembro de 2025
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Hi Cherry

Thank you for letting us know about this issue and please accept my sincere apologies for this. If you could contact our Customer Services team at info@farmfoods.co.uk, quoting your reference number (1004256JC), our team would be happy to look into this further.

Kind regards

James Curran

Avaliado com 1 de um total de 5 estrelas

Farmfoods Galston, not very helpful

On way to Killie, thought I'd shop local in Galston, went to Farmfoods checked for my trolly token and didn't have it, only had 96p in my purse, shop empty, asked if they had a token as i've lost mine and not enough for a £1 and was in for my shopping and I was told no, so on way to Iceland in Killie who if in need provides a token. I need to go back to carrying money 🤬🤣😂. Don't think I will be back though, shame, it was my first experience of this new shop, anyway got to Iceland and they had a stack of tokens at the till and it was handed over with a smile, well done Iceland.

20 de dezembro de 2025
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Hi Carole

I am sorry to hear about this issue in our Galston shop. I have today passed your comments onto the Area Manager who will look into this matter further.

Kind regards

James Curran

Avaliado com 5 de um total de 5 estrelas

Great food at amazing prices

I only recently started shopping at Farmfoods and now visit at least monthly to stock up my freezer.
Fantastic range of frozen foods- lamb, fish, beef, vegetables etc. Delighted with the ice cream flavors.
I regret not discovering this gem of a supermarket sooner. I now highly recommend it to my colleagues, friends and family.

16 de dezembro de 2025
Avaliação não solicitada
logotipo da Farmfoods

Resposta da Farmfoods

Hi Ayesha

Thank you for those kind comments about Farmfoods, and I'm glad you're so delighted with our range of meat and Ice Cream! I have shared your comments with our Commercial team for their information.

Kind regards

James Curran

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